Trusted Agent profile · Wandsworth
★★★★★
388 reviews across 3 platforms
Unit 5, Three Eastfields Avenue, London, SW18 1GN, Wandsworth, SW18 1GN
James Pendleton, Land, New Homes & Investments Office's office in Wandsworth, at Unit 5, is rated 4.6 out of 5 across 388 reviews on three platforms, including 33 Google reviews rated 4.6.
33
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
345
Reviews on Trustpilot
Business-wide
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleHuge thanks to Robi who helped with a seamless purchase at St George's Gate. His level of professionalism was outstanding .We would have no hesitation in recommending his services , what an absolute asset to James Pendleton . Many thanks for your assistance Robi .
5/5
TrustpilotGreat Experience & Help
Very easy and stress free help from Suzan Salih at James Pendelton. Very quick to respond to any questions I had. Defintleuy the easiest renting process I have been through in London.
Dear Jessica,Your feedback is very much appreciated, thank you, Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
1/5
GoogleWe used James Pendleton to purchase our first home, our experience with them was horrendous. As we purchased a property off-plan, we relied on the estate agent to provide us with accurate information. Instead, he sent us specifications for other flats, misled us, and told us certain items were included in the purchase of the flat, only to later find out they weren't. The sales agent failed continuously to advocate for our needs and provided us with false information on more than 5 separate incidents. When we reached out to them about our concerns, they dismissed our claims and shifted all the blame elsewhere, taking no accountability or responsibility for what their misinformation cost us, instead inferring we were "high maintenance" as we worked hard to make sure everything was fair and correct. We're now using the Property Ombudsman to manage the situation.
5/5
GoogleKatrina at James Pendleton has been so helpful with our home search for over a year. She truly listened to our needs and kept us up to date with new opportunities that fit our criteria. It was always a pleasure to interact with her and she is the best at what she is doing!
Ezgi, Thank you for taking the time to inform us of the positive experience you have had with Katrina in our New Homes office at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotReally responsive service holding our…
Really responsive service holding our hand all the way through the process. The team are really friendly and knowledgeable too. Highly recommend.
Dear Emrys,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotHad a great experience
Had a great experience! We mainly communicated with Lorna Meijer and Suzan Salih who were always very responsive and friendly about all our queries.
Dear Maria,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotReally good experience
I moved to London from abroad and Matthew Gilmour and Suzan Salih did a great job. They were both really helpful and responsive. Thank you!
Dear Martina,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotToby and Suzan have made the process…
Toby and Suzan have made the process for signing a new property very easy in a time where the rental market can be very stressful Swift responses to emails and calls
Dear Roisin,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGreat communication throughout
Great communication throughout the process of securing the property to rent. Very polite people too who will answer any questions you may have. Both Marcus Battrum and Suzan Salih worked efficiently to provide us with a positive experience using James Pendleton.
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotJames Pendleton lettings
Both Thomas and Suzan have been very helpful, pleasant and professional in the viewing process and dealing with the letting formalities. V impressed. Thank you both!
Dear Mr Biggart,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotNew flat
Carl and Josh helped me get some stuff fixed on my new flat very quickly !
5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotProperty Management
The Pendleton team has managed a property of mine for number of years. Unfailingly helpful , Suzan ,Zosia ,Hanna and Sam make it extremely easy for me . Thanks all.
Dear Hugh,Thank you for your 5* review of the service you receive from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work with you.
5/5
TrustpilotI would especially like to thank James
I would especially like to thank James. As my first point of contact, he's always been very helpful and proactive. All my emails were replied promptly, showing commitment and genuine interest in the costumer.
Dear Silvio,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our Property Management team. Thank you for feeding this back to us. Wishing you all the best for the future.
5/5
TrustpilotGreat lettings team
I have been using JP for > 10 years now and they are reliable and responsive. Suzan, Zosia, Samuel, Will and the lettings team have been great to work with
Dear Ee Han,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. We very much appreciate your continued support. Wishing you all the best for the future.
5/5
TrustpilotI've let my flat through JP for several…
I've let my flat through JP for several years. Increasing the rent is always a delicate matter. Zosia's advice was very helpful and she negiotated an excellent new agreement quickly and smoothly with no fuss. Thank you!
Dear Michael,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Zosia will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotExcellent service from Suzan S and all…
Excellent service from Suzan S and all the contributing members of the Lettings Team. Consistent professionalism with all aspects of the Lettings process from every person I’ve dealt with at JP.
Dear Robert,Thank you for leaving us such a fabulous review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotGreat experience
The entire move in experience has been great, both Suzan and Thomas have been super helpful and made the whole process smooth and easy.
Dear Hannah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future
5/5
TrustpilotZosia Gray, Senior lettings renewal consultant
James Pendleton manages our rental property in London. We are overseas landlords . Zosia Gray manages our rental renewals. She has responded to our communications promptly and dealt with our business effectively. Her manner is always friendly and helpful. I highly recommend her.
Dear Mary,Thank you for leaving us such a wonderful review. We are thrilled to read that you have had such a positive experience with James Pendleton and our renewals team Zosia will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
1/5
TrustpilotFalse marketing and outright lying!
We used James Pendleton to purchase our first home, our experience with them was horrendous. As we purchased a property off-plan, we relied on the estate agent to provide us with accurate information. Instead, he sent us specifications for other flats, misled us, and told us certain items were included in the purchase of the flat, only to later find out they weren't. The sales agent failed continuously to advocate for our needs and provided us with false information on more than 5 separate incidents.When we reached out to them about our concerns, they dismissed our claims and shifted all the blame elsewhere, taking no accountability or responsibility for what their misinformation cost us, inferring we were "high maintenance" as we worked hard to make sure everything was fair and correct.We're now using the Property Ombudsman to manage the situation.
5/5
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5/5
TrustpilotI let my flat through James Pendleton…
I let my flat through James Pendleton for 10 years. Every member of staff from Zosia to Hana and the lettings team were exemplary. Thoroughly dedicated and professional, the service I received was exceptional. D Ross
Dear Deborah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are absolutely delighted to hear you have had a positive experience with our team and Hana and Zosia in particular. Thank you for feeding this back to us. Wishing you all the best for the future.
5/5
TrustpilotHighly recommend for lettings
Highly recommend for lettings. As a Landlord of a residential flat in Balham, I have used the JP team for many years now to find my tenants and they have always acted professionally and promptly. A pleasure to work with.
Dear Emma,Thank you for your 5* review of the service you received from our James Pendleton Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us and for your continued support.
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