Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur property is managed by Patryk in a…
Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.
Laman · 20 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave a review.
We are delighted to hear about your positive experience with Patryk. Providing professional support and being available to assist when issues arise are qualities we greatly value, so it is wonderful to know that his efforts have made a positive difference to your experience.
We will be sure to share your kind feedback with Patryk, who I am sure will be pleased to receive your recognition.
Thank you again for your comments and for choosing Hamptons.
★★★★★ 5/5
TrustpilotProperty let
We have let a property for some years with the support of Hamptons. They have been helpful and proactive throughout that time. 18 months ago, we asked Hamptons to undertake full management of the letting. They have excelled both in finding a good tenant and, subsequently, in assiduously managing the letting. They have been particularly helpful over the introduction of the new letting regime. Nikki Cullen, who is our property manager, has been attentive and punctilious throughout.
John · 4 May 2026
★★★★★ 5/5
TrustpilotExcellent service by Hamptons for over…
Excellent service by Hamptons for over a decade. And thanks to our manager Juan Elkington for providing clear communications and swift actions.
Yogesh · 5 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the years.
We are delighted to hear that you have received excellent service from the team for more than a decade. Your kind words about Juan are especially appreciated. Providing clear communication, prompt action and dependable support is at the heart of what we strive to deliver, and it's fantastic to know that Juan has consistently provided this throughout your experience with us.
We will be sure to pass your feedback on to Juan and the wider team.
Thank you again for your loyalty and recommendation.
★★★★★ 5/5
GoogleCameron, Tom, Sophie, Max and the rest of the team at Hamptons in Putney helped my mother, my sister and myself sell my mothers flat in a very challenging market.
Andrew · 11 August 2026
Agent replied · 11 October 2026
Thank you for sharing your experience! Our team at Hamptons in Putney is dedicated to helping our clients achieve success, even in tough markets. We're so glad we could assist your family and make the selling process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotI Had order a par shoes
I Had order a par shoes, I got my shoes in wrong size.I had tried to find out how can I return the shoes back, with out any lock.I had wrote many time to help mail thy have. i am getting this massage back they will come back to me in last 8 days.Still i have no info. how can I return this shoes.Now it goes 2 weeks and Hamptons didn’t contact me and I don’t know what should I do with this shoe and I can’t return them 😌Reza After so long, I had tried to contact HamptonLane Support Team. For any help for returning the shoe that are small for me. They had offer me 16% payback from my shoe, and they don’t want to receive the small shoe back. Please don’t buy anything from this company and, I have noticed the shoes they have sent me. There is no logo on it. It means you don’t know who had made it.I am still waiting for reply from HamptonLane Support Team
Reza · 26 October 2024
★★★★★ 5/5
TrustpilotI had a very positive
I had a very positive experience with Hamptons throughout the tenancy process. The team was professional, responsive, and always willing to help whenever I had a question or needed assistance.
Soner · 1 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you had a positive experience with Hamptons throughout your tenancy and that our team was able to provide the professional, responsive and supportive service you expected.
A special thank you for recognising Daniel Johnson. It is wonderful to hear that his courteous, proactive and efficient approach helped make the process smooth and stress-free. Clear communication and excellent customer service are values we take great pride in, and I know Daniel will be pleased to receive your feedback.
We truly appreciate your recommendation and your kind comments about our team. Thank you again for sharing your experience, and we wish you all the very best for the future.
★★★★★ 2/5
TrustpilotRented for 18 months from Hamptons
Rented for 18 months from Hamptons, they were rarely involved but upon checkout suggested several times I use their £300 cleaning service which I refused.(as if their cleaners are the only ones who can clean...and a 1 bed flat too!)
Dan · 21 May 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave a review.
We are sorry to read that your experience was not a positive one. Customer feedback is important to us, and we would appreciate the opportunity to look into the issues you have raised.
Please contact customercare@hamptons.co.uk with your details so that we can investigate the matter further and respond accordingly.
Thank you again for your feedback.
★★★★★ 5/5
TrustpilotI have had a lot of contact over a number of years
I have had a lot of contact and personal professional service from this company and I know very well that with in the regional office I deal with, things are run to a high standard. I am situated 16,000 kilometres away in another country so it is critical that I have up to date clear and accurate information and reports about the property that is overseen by Hamptons. Their team is very well run and I can say that I am consistently reassured and impressed with my main contact there who is Constance Graham. She has an efficient and polite natural style to problem solving which results in excellent service to myself as the client. I am always kept up to speed with email and photographic information which provides the communicative link to my tennants and maintainance services that I need.
Jeremy · 20 March 2026
★★★★★ 1/5
TrustpilotMisleading and pathetic service by the agent
I live in Reading and I was looking for a rental property for a family of 6 adults and a 1 year old boy in Pinner, so it takes me at least an hour to drive to viewings each time. I also have a dog. I know this is difficult as I already had many agents telling me most landlords only look at smaller families. So before I confirm viewings with an agent, I always specifically ask if the potential landlord will allow for this many adults plus the dog.There is one property we saw on Rightmove near Hatch End so I went ahead to contact Hamptons, the agent for the letting. Leila, the agent, contacted me for viewing availability. She also sent me an email to ask me details about the potential tenants, for which I fully listed out the names and relationships (one big family) of all the people that will be living in the property plus the age and breed of my dog.She went ahead to confirm my viewing time without any objection. On the day of the viewing, I asked her again if the landlord is fine with the number of people and the dog to which she said "we will see, it depends on the package" (whatever that means).After the viewing (which was on a Saturday), we told her on the Monday through email we would like to make an offer and went ahead to fill in an offer sheet, matching the asking price and guess what, Leila comes back to me and say the landlord won't allow this many people and won't allow pets. I questioned her saying that I already gave her all this information before viewing and asked before the viewing whether the landlord is okay with it because I wouldn't drive for an hour if my offer would not be considered due to the number of people and my dog. What's funny is that she still kept talking about overall package and stuff like that.This is pathetic service by her and this does not reflect well on Hamptons as her title is Senior Lettings Consultant.
Brian · 6 July 2022
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotTW office
We have worked with Nikki in the TW office. Nikki has consistently been responsive in managing whatever has come through in our dealings. I would recommend Nikki and Hamptons for property management.
HA · 16 March 2026
★★★★★ 5/5
TrustpilotDanish Ashraf ⭐️⭐️⭐️⭐️⭐️
Danish Ashraf at Hamptons always went that extra mile to quickly help resolve any issues that came up.
John · 13 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Danish has consistently gone the extra mile to support you and resolve any issues quickly. Providing a responsive, proactive service is something we pride ourselves on, so it's wonderful to know that Danish's efforts have made such a positive difference to your experience.
We'll be sure to pass your kind comments on to Danish, who will be delighted to receive your recognition.
Thank you again for your review and for choosing Hamptons.
★★★★★ 5/5
GoogleMe and my partner recently moved flats and Amelia from Hamptons Putney could not have been more helpful. She made moving flats a lot easier and she was always available to answer any questions and made sure we got the best flat possible for our requirements. I would highly recommend using Hamptons services to anyone who is looking for a new home. Thank you so much Amelia for finding our perfect home!
Ana · 16 April 2023
Agent replied · 25 October 2024
Thank you for your positive feedback of Hamptons Estate Agents Putney. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 5/5
GoogleI recently had a property search with Hamptons in Putney, and dealt with various members of the sales team. I found them to be knowledgeable about the properties shown, listened to my requirements and were helpful in explaining market trends. I would recommend them to anyone looking to buy in Putney.
Lucy · 16 February 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your positive experience with our team at Hamptons! We are thrilled that you found our staff to be knowledgeable, attentive and helpful during your property search in Putney. We always strive to provide our clients with the best service and are happy to hear that it shined through during your interaction with us. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotLet down by Hamptons fully managed service
We let our Victorian period house for five years while we lived in the USA through Hamptons fully managed service. Over that period various work were carried out that we approved but obviously which we could not manage. Hamptons assured us they had access and relationships with good quality trades people. We came back to find stone mullions drilled through. Holes made by plumbers left exposed. Cement used instead of grouting. White pipework placed over the outside of the house. Totally different fittings used in bathrooms. The house was beautiful when we left and we returned to find it heading towards a 1960's student house. We paid Hamptons to periodically review in addition to the 11% they took. The company they contracted to was CCP Maintenance. DO NOT LET THEM IN YOUR HOME. I would suggest also finding a letting agency that actually cares about the house and not just the income.
Dominic · 23 May 2022
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleI have just gone through the process of buying a new property with Hamptons whilst also renting out my existing property. Mia and the team at Hamptons did a fantastic job on both parts. They kept me regularly updated, managed a particularly difficult sales process in the current climate, and were generally complete professionals through and through. I recommend them highly to anyone looking to buy or rent out a property.
David · 16 April 2023
Agent replied · 25 October 2024
Hi David! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GooglePersonable and went above and beyond at every stage, couldn’t have asked for a better agent to deal with during our purchase. Mia is a credit to the Hamptons brand 🤝🏼 …
Kevin · 16 April 2025
Agent replied · 16 April 2026
Thank you for your wonderful review Kevin. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
TrustpilotWe have been using the Harpenden branch…
We have been using the Harpenden branch of Hamptons for several years, and I have always been impressed by the consistently high level of service they provide.
Chris · 2 August 2026
Agent replied · 26 October 2024
Thank you for taking the time to leave such a wonderful review and for your continued trust in the Harpenden team over the years.
We are delighted to hear that you have consistently received a high level of service and that your experience with Hamptons has been both straightforward and stress-free. Providing professional, knowledgeable and reliable support is something we pride ourselves on, so it is fantastic to know that this has been reflected in your dealings with the branch.
It is especially rewarding to hear your recognition of Daniel, Sally and Ameesha. Your comments about their professionalism, clear communication and willingness to go above and beyond will mean a great deal to them. I will ensure that your kind words are shared with them and their manager.
Thank you once again for your recommendation and for taking the time to acknowledge the team's efforts. We truly value your loyalty and look forward to continuing to support you for many years to come.
★★★★★ 5/5
TrustpilotPerfection
Quick, efficient, responsive, and respectful. Best service one could ask for… Appreciated the work, Danish Ashraf.
Can · 8 October 2026
Agent replied · 10 October 2026
Thank you for your fantastic review.
A special thank you for recognising Danish. We know he will be pleased to hear that his efforts made such a positive impression and helped ensure your experience was a great one.
We really appreciate you taking the time to share your feedback, and thank you for choosing Hamptons. We wish you all the very best and look forward to assisting you again in the future.
★★★★★ 1/5
TrustpilotVery Poor Experience
We were looking to rent a property (£4000-£5000 pm). We arranged several viewings. The first 4 were conducted by a man from one office. He was very affable. The next 2 were conducted by a girl from a different office. We decided we wanted to proceed with one and we put in a definite and precise offer. We emailed the girl on Friday, clearly stating our position. She responded asking if we were happy to confirm the asking price, which we agreed to. I also confirmed that we were offering a long term let (3+years) and also a holding deposit that was non-fundable in the event that the sale did not complete. That was Friday early afternoon. We heard nothing back and by Tuesday Mid morning I phoned to ask if the landlord had responded. Yes, she said, although she hadn't bothered to tell us! She said the landlord had accepted our offer, but wanted to continue marketing the property until we had exchanged contracts. I asked whether she had advised him of our offer for a non-returnable deposit. No, she hadn't read our email properly! She is clearly on a different planet and speaks a different language! I asked her to go back and tell the landlord clearly what we had offered. She came back saying that he accepted our offer but would continue marketing the property in the meantime. We cannot affor to end up without somewhere to live, so I have told them to advise their client that we withdraw completley. His loss, not ours. I'm sure the outcome would have been different if we hasd been dealing with someone who knew what they were doing and had bothered to digest and understand our communications. Not impressed at all!
Mark · 6 August 2024
★★★★★ 5/5
GoogleWe recently purchased a flat through Hamptons in Putney and would strongly recommend the team. Mia was always on top of how the purchase was going, never pushed us to take a decision and showed us the flat twice - with loads of patience and care. The team was an excellent bridge between us and the seller. All went smooth and we are really grateful for our new home!
Iliyana · 16 April 2023
Agent replied · 25 October 2024
Hi there Iliyana, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleI and my partner were supported by Hamptons during our move to Putney. Amelia was our lettings consultant during this move and she couldn’t have been more helpful. Her communication was always quick and accurate and made a stressful time far easier to deal with. I would very much encourage individuals looking to move into the area to make Hamptons their first choice if they need an estate agency!
Andrew · 16 April 2023
Agent replied · 25 October 2024
Thank you for your positive feedback of Hamptons Estate Agents Putney. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 1/5
TrustpilotHolding on to our deposit money…
Holding on to our deposit money illegally. Have waited 25 days and counting for our money to come back. Spoke to branch manager in Clapham (Andrew) he seems like a nice guy but blaming it on not being able to get hold of the landlord?? How is this fair? What a shambles! Have rented from 3 other letting agents and they always gave us our money back on time. We were great tenants for 2 years, always paid rent on time and gave the property back in great condition!
Jack · 29 December 2021
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleI rented an apartment in Putney via Hamptons - it was shown by Charlie Goodwin and he knew all about the area, the property and the landlord and Charlie remained personally involved and very responsive even after I moved in. Resolved queries quickly and was very helpful. Really good and friendly service from Charlie and Hamptons Putney.
Graeme · 23 November 2025
Agent replied · 23 December 2025
We are thrilled to hear that you had such a positive experience with our team, especially Charlie at our Putney branch! Providing excellent and responsive service is our top priority, and we are grateful for your kind words and recognition. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCharlie has been extremely helpful and efficient in securing my rental apartment. He kept me in the loop how this were progressing throughout and I couldn't be happier with his service.
Charl · 19 March 2025
Agent replied · 16 April 2026
Thank you for your review! We're thrilled to hear that Charlie provided excellent service and made securing your rental apartment a smooth process. We're grateful to have him as part of our team. Kind regards, Lucy, Hamptons Customer Care.
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