Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSOOO Impressed
The management of my flat was recently taken over by Dexters. I have been so impressed! Rachel Deacon-Holmes is my property manager and she has exceeded my expectations. My flat had not been properly managed previously and she had to quickly sort out some serious water damage. There have been a lot of other issues and both Rachel and Tom Bussman have been absolutely superb in assisting me in dealing with some overwhelming refurb works in order to bring my flat up to a particular standard. They have both responded promptly and given me honest advice in terms of getting and making the most of my flat. They have both been handed a tricky situation to sort out and they are doing it professionally and responsibly. for now it is still in the process of being done. I cannot thank them and Dexters enough as I could not manage it myself!!! Thank you Rachel and Tom! Rosannna
Rosanna · 13 October 2023
Agent replied · 23 October 2024
Dear Rosanna, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica is a Joy to deal with
Jessica-Joy has recently taken over coordination for my tenancy. I noticed a number of items in my rental either broken or malfunctioning because of aged appliances or routine wear and tear related breakdown.Jessica promptly arranged a site visit and verified details herself and wrote a comprehensive report to the landlord, which has resulted in the landlord successfully agreeing to fix a number of items on this list. Jessica was professional, organized, friendly in demeanour, and clear in her communication both with me and with the landlord.
Amol · 11 October 2023
Agent replied · 23 October 2024
Dear Amol, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFinally fix after 2 weeks of no "hot water"
I just want to thank Jessica Joy from Property Management Team. I am new to this city and rent my current apartment through a Dexter agent. However, I found there was no hot water for shower. Thanks for Jessica's timely services, my family could finally enjoy hot-water shower without boiling water myself after 2 weeks. Other than that, she also helped out on my other issues, like getting the parking license. I could totally feel her urgency of getting things done. Every time I told her about an issue, she would be able to give me a call back the day after to update me the progress and status. This is so impressive.
Tony · 11 October 2023
Agent replied · 23 October 2024
Dear Tony, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Amber Bowers, and I couldn't be happier with the experience. From the moment I reached out, her professionalism and warm personality shone through. She not only addressed my concerns but went above and beyond to ensure I felt heard and understood.Amber's expertise in her field is truly impressive. She guided me through a complex process with ease, explaining each step in a way that made me feel confident in the decisions we were making. Her attention to detail and dedication to delivering results were evident throughout our interactions.What sets Amber apart is her genuine care for her clients. She took the time to get to know me and my specific needs, making the entire experience not just productive but also enjoyable. It's rare to find someone who combines competence with such a personable approach.I wholeheartedly recommend Amber Bowers to anyone seeking assistance in her area of expertise. She's not just a professional you can trust, but also a delightful person to work with. Thank you, Amber, for making what could have been a stressful process so smooth and pleasant!
JS · 9 October 2023
Agent replied · 23 October 2024
Dear JS Happy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amber, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe had quite a long sales process due to a number of factors, but I can honestly say that Dexters were fantastic throughout. In particular, Gaz, Ronnie and Felix guided us every step of the way. They were always easy to contact, quick to respond, and consistently on top of managing the whole process. Their support made a complicated sale feel much more manageable, and we’re really grateful for all their hard work. Highly recommend.
Ben · 19 November 2025
Agent replied · 24 December 2025
Dear Ben, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Tooting office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
TrustpilotGood service
Many thanks to Sophie Sheppard, she was extremely helpful and receptive. She has been an excellent property manager for us.
Edyta · 14 September 2026
★★★★★ 5/5
GoogleCharlotte was fantastic!
Authentic, supportive and super helpful. We enjoyed viewings with Charlotte and then when we found somewhere we really liked she was brilliant at supporting our offer.
She is always available to help and I know she went the extra mile for us as the buyer, and also helped the seller who did not live at the property. The deal was completed quickly, and Charlotte played a big role in that!
Can highly recommend working with her!
James · 25 October 2023
Agent replied · 24 October 2024
Dear James, We really appreciate you taking the time to leave such lovely comments about Charlotte. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMalachi was excellent at helping to…
Malachi was excellent at helping to handle a payment which tenant was responsible for. Thank you!
Enkay · 6 October 2026
★★★★★ 5/5
TrustpilotSpecial thanks to Sophie
Special thanks to Sophie. She looks after our property and does a great job. Thanks Sophie
James · 6 October 2026
★★★★★ 5/5
GoogleI recently engaged Gazmir Ujkaj (Gaz) and his team at Dexters Tooting to sell my property there. Living some 6000 miles away, I obviously needed dependable service from a team I could trust. I am delighted to say that Gaz has been very communicative and supremely dependable. The transaction has progressed smoothly and without need for worry. Thank you Dexters Tooting!
S · 22 October 2025
★★★★★ 5/5
TrustpilotOutstanding Service
My husband and I had a great experience with Dexters Estate Agents and wish to express special thanks to Sr. Lettings Consultant, Amy Butler for her energy, enthusiasm and patience in escorting us to property viewings and answering all our many questions. Her warmth and helpful attitude made the stressful process of trying to find a new place into a pleasant one. Amy is truly an asset to Dexter's
Charlene · 7 May 2024
Agent replied · 23 October 2024
Dear Charlene, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Vanessa at Acton Dexters
I had a very positive experience working with Vanessa, a property manager at the Acton branch of Dexters who efficiently organized contractors for my flat. Communication with Vanessa was excellent as she promptly addressed my questions and concerns, and kept me informed of progress. She also handled a tenant issue successfully in a timely and diplomatic manner.Based on my experience, I would recommend Vanessa at Dexters for her competence in contractor management and tenant issues.
Catherine · 5 January 2024
Agent replied · 23 October 2024
Dear Catherine, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleReally helpful, especially Ronnie! Thanks very much for all you hard work.
Elizabeth · 19 March 2026
Agent replied · 16 April 2026
Dear Elizabeth, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleMy experience with Dexter's Tooting has been great and I can't thank Gaz, Alice and Garry enough for all their help and hard work during the sale of our property. From start to finish they were responsive and professional. When ever there were issues or questions they were just a phone call away and happy to help.
I would also like to thank Alice in particular, she's been so helpful throughout the process from viewings through to completion.
Teleri · 25 October 2023
Agent replied · 24 October 2024
Dear Teleri, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFrom start to finish Will has been extremely helpful. Calling and asking exactly what we are looking for and finding us the perfect home. When we secured the place, most people would then back off and leave us waiting for answers. Will kept …
Conor · 16 March 2026
★★★★★ 5/5
TrustpilotAlways ask for Nadia, she’s a star.
Always ask for Nadia, words cannot describe her tenacity in securing your dream property. After having to deal with a bunch of bumbling agents for months on end and getting nowhere, dealing with Nadia was a breath of fresh air. She was on the ball from day 1, she literally got me, the perfect flat in 3 days of our first conversation. 10 min walk from bank station, unheard off. She’s absolutely brilliant. She even put in so much time after hours to make sure things run smoothly, she was unbelievably helpful, charismatic, and just genuinely stunning all round. Definitely recommend.
Hamza · 25 August 2023
Agent replied · 23 October 2024
Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that Nadia has achieved this for you. Thank you for taking the time to leave a wonderful review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWaste of Time
I was looking for a flat to rent through Dexter. Even the agent has already got my account number for holding deposit and asked me to fill out an application, they still arrange viewings and turn the offer into a game of blind bidding. Unless you have endless time and unlimited budget, property search with Dexter is a waste if time.
Kcky · 14 September 2024
Agent replied · 23 October 2024
Dear Kcky, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleWe had a great experience using Dexters Tooting. This is the second time that the team in the tooting branch has helped us in a property search in the area. They were very helpful through the property search process, with good local knowledge and a large range of properties to view.
They then offered a significant level of support in navigating through the purchase process, which was of great help to us given it was not something we previously had much experience with.
We’d definitely recommend.
Pheebz · 15 September 2025
Agent replied · 22 September 2025
Dear Pheebz, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleFelix from the Tooting branch very helpfully arranged viewings for 8 properties last week, all of which matched my search criteria (and which we managed to fit into a ~1hr slot on a single evening after work as they were all clustered in the same area!). I appreciated the no-nonsense approach to each viewing (asking price, lease position, ground rent and service charge all shared upfront), and the follow-up the day after, both of which left me in an informed position about how to proceed with my property purchase. Thank you!
A · 15 September 2025
Agent replied · 22 September 2025
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
TrustpilotI have been renting with Dexter for…
I have been renting with Dexter for over 3 years, I have been very happy with the team. The management office as been very helpful always trying to find solutions and always trying to give 100% customer satisfaction. Thank you Remi for helping me, you have been wonderful. You have been amazing you are a great asset for Dexter!!! Keep up your good work.
Irene · 23 July 2024
Agent replied · 23 October 2024
Dear Irene, It’s great to hear that you have had a brilliant experience with our property management team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma,
★★★★★ 5/5
TrustpilotTeam member Donalina Gargrupe has been…
Team member Donalina Gargrupe has been excellent honestly beyond helpful for an issue I had! She was great with communicating with me and providing me with the help at a really stressful issue and helped me worry less and guided me to sort it all out and honestly the stress was lifted once she organised and helped me out honestly Thankyou Donalina ! You are a star ⭐️ I really really appreciate your help !
Chloe · 19 December 2023
Agent replied · 23 October 2024
Dear Chloe, Thank you for leaving a Google review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWOW I can't tell you how good Andrew…
WOW I can't tell you how good Andrew Stavrou is at Dexters East Dukwich. Ultimate professional, keeps informed (most important) and selects clients who match expensive properties with the perfect client ! Cannot fault the research and the friendly professional enthusiasm which resulted in a sale that no other Estate Agent could achieve on our behalf. Would highly recommend him and Dexters should be proud to have him !!
Brenda · 19 April 2024
Agent replied · 23 October 2024
Dear Brenda, Thank you for taking the time to leave a lovely review regarding Andrew. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGaz and team did a great job of selling our house. Professional, clear marketing plan and communication, quickly generated strong interest in the property, and then Gaz in particular did a great job of getting both parties to the point of exchange in a thoughful / constructive way when the process with our buyer started to drift
Aaron · 16 November 2025
★★★★★ 2/5
TrustpilotThe overall experience is not good
The overall experience of dealing with Dexters estate agents is not very pleasant. I was looking for a new apartment to rent and after viewing the property sent in my offer on the apartment. First of all, I do not understand why they need my card details straight away - even when there is no certainty about which of the offers the landlord would choose. In my experience, it is not needed when dealing with other estate agents, up until the point your offer is accepted. What is more, I was not very pleased to receive phone calls asking whether I would want to offer more money for the property and confirming whether my reply is indeed "my best and final offer". Thirdly, never hearing back from the agents as to the landlords decision and just having to guess that since no one had bothered reaching out it meant I did not get the apartment. Overall experience is quite poor. There is definitely a sense of them trying to get the most out of you and not bothering to provide good service.Now that I have guessed that my offer was not successful, I am even more unhappy about the fact that they still keep my card details for no reason whatsoever.
Luba · 2 August 2023
Agent replied · 23 October 2024
Dear Luba, I am sorry to read you 1 star review. We would like to look into this matter further, if you could kindly contact me on customerrelations@dexters.co.uk. I look forward to hearing from you. Kind regards Asma Chughtai Customer Relations Team
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