Dexters Tooting reviews in Wandsworth

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Jamil at Dexter's Estate Agents during the purchase of our first house. From the beginning, Jamil demonstrated an exceptional level of professionalism, expertise, and dedication that exceeded our expectations.What truly set Jamil apart was his unwavering commitment to customer satisfaction. He consistently went above and beyond to address our concerns and answer our countless questions, making us feel supported and reassured every step of the way. His prompt responses and clear communication helped streamline the purchasing process, minimizing any potential stress or confusion.Throughout the negotiation and closing stages, Jamil proved to be an invaluable asset.Jamil's professionalism and personable nature fostered a genuine sense of trust and rapport. His friendly demeanor and approachability made it easy for us to discuss our requirements openly and honestly. He always made us feel like a priority, taking the time to address any concerns and offer valuable advice.Overall, Jamil's exceptional service and expertise made our first house purchase a truly positive and memorable experience. We are grateful for his guidance, patience, and commitment to ensuring our satisfaction. We wholeheartedly recommend Jamil at Dexter‘s.

Jake · 26 June 2023

★★★★★ 5/5

Trustpilot

I moved into a property next door to…

I moved into a property next door to one under Dexters letting management. Some problems with damp, guttering etc are related to the managed property. I contacted Dexters and Poppy Russell has been efficient, arranged contractors for that property and kept me informed. I am impressed that I am not the client, but feel valued. Poppy is a credit to the company and should I hear of anyone needing a management service, would recommend based on this experience.

Wendy · 19 August 2023

★★★★★ 1/5

Trustpilot

Terrible customer care

I would like to inform you of some of your employees unprofessionalism and lack of listening skills that are working at Dexters. Having been a tenant for the last 4 years, have I ever been treated with such unprofessionalism. The window in our bedroom which has now broken down for the third time due to its flimsy material, has now broken down again. Unfortunately now it has broken down in a weather that is far hotter to deal with then before.. The property we are in only has one window (which helps with the heat from the kitchen and one living room door. So in the evening it is unbearably hot in the bedroom which makes it incredibly uncomfortable to sleep in.As soon as the window broke, which was on Wednesday evening, my girlfriend emailed the agency property manager. This was with hope that someone would read the email straight away the following morning. The next day, we called the property manager Sophia too in hope that this would be rectified as an emergency due to the way the property is (lacking ventilation) and the weather we are having at the moment. We were told someone would come to fix the window asap (this was yesterday, Thursday). Nobody came. Today I called Sophia, only to be told that this wasn’t an emergency and to ‘just get a fan’.Sophia had no interest in helping solve the situation: When I asked her to listen to me, she refused to listen to my explanation annd that the flat wasn’t in a liveable state but she hung up. I called back only to be consulted by another colleague who I was rudely interrupted by and like Sophia, wouldn’t listen to my situation and eventually hung up when she felt like no longer listening to what I had to say.. Which may I add, sounded like she had left the phone off the hook but wasn’t present. I had been working with Margaret for a long time and I never once had an issue with the property manager. I’ve always been very patient with the breakdowns and faults within the property but this is the first time when the property, isn’t in a state bearable to live in. In one day, I was faced with two rude members of staff, with no interest in getting this problem fixed before the weekend. When it could be, having already felt with the same problem twice before. I finally contacted a staff member from customer relations who was very efficient and said she would get on it straight away. I would no longer like to be in touch with Sophia or her second colleague as I find them both incredibly rude and insufficient at their job. They don’t care about their tenants, they have no interest in helping. They would just rather make me feel even more uncomfortable knowing that I don’t know when I will be able to live in the flat again. I explained that I would rather rent a place if this wasn’t dealt with immediately because of the warmth and condition of the flat. Which she replied with ‘well you can do what you want but that won’t be something that we will reimburse you with’. There was a huge lack of progress or help in solving the situation as quickly as possible’.I won’t be responding to any of Sophia’s emails from now on and wish to speak with somebody else who is willing to take their job seriously. I feel like my rent payment and time having having rented the property should be enough, to at least, show a bit more consideration and that who I speak to should try and listen to what is being said rather than being interrupted and passed down to another colleague to only show the same kind of courtesy. I’m not sure how well Dexters are doing in the property market, but it seems like you you don’t need your loyal customers to be satisfied. Or need my business.I am planning to speak to citizens advice regarding the matter if it’s not solved before the weekend. As I believe there must be some kind of law, regarding the safety of the living conditions ar the apartment. Seems there is only one window in the property that works and two bedrooms, one kitchen and one bathroom. Also there is definitely a lack of ventilation due to the mold that is also in by the door frame in the living room that is still waiting to be resolved.

Thomas · 23 June 2023

★★★★★ 5/5

Trustpilot

My son and I have rented an apartment via Dexter…

My son and I have rented an apartment through the Dexter agency for the past six years. The company has done an excellent job handling any issues that arose. Whenever we had a problem, for instance, with the washing machine or air conditioner, Dexter resolved it very quickly; they would always send a repair technician or replace the appliance if it was too old to fix.

MS · 17 September 2026

★★★★★ 5/5

Trustpilot

Hannah Wicks Tenancy Management

Hannah Wicks has been assisting me with respect to Tenancy Management, i have found her by far the most diligent person at Dexters. She always keeps you informed and drives matters forward which is important for a Landlord because it gives you peace of mind that and that you dont have to continually chase the agents up for updates. She is resourceful, highly competent and an all-around good person, thank you Hannah, Dexters please take note, if i ran an agency i would snatch her in a heartbeat.

Susu · 21 June 2023

★★★★★ 5/5

Google

Charlotte has been an absolute pleasure to work with in finding our new flat. She was always available to answer questions, and made the entire process smooth and stress-free. Her professionalism and friendly approach was such a breath of fresh air, and we couldn’t be happier with the service she provided. Highly recommend - thank you Charlotte!

Georgia · 10 October 2024

★★★★★ 5/5

Google

After using many different estate agents in the area and listing my flat with them, I can say that I definitely recommend Dexters. Tim kept me informed throughout the whole process and as did Garry when we had accepted an offer. The communication was great and much better than the other estate agents I used. Would recommend and would use them again in the future.

Elin · 27 May 2024

★★★★★ 5/5

Google

I would like to personally thank Emanuel for all of his help in our application to rent ! He was so helpful and ensured that all of our queries were answered. He was responsive and I always felt assured. He also made sure I got a viewing for the house last minute which I really appreciated. I could not have asked for a better process and the service provided by Emanuel was exceptional. Thank you!

Harriet · 25 October 2023

★★★★★ 5/5

Trustpilot

Professional & Smooth

They are very professional and responsible. I dealt with one of the agents, Frankey Hauxwell, to find a rent for me. She was very passionate, patient, and helpful. She contributed a lot to my property search and found a quiet, safe place to live for me within my budget. She’s also very friendly and professional. She got all communication done with the landlord in one day. Such efficiency is rare to find due to my past experience.I also met some frustrating problems during my reference check, and, thanks to Frankey again, all problems were solved in a very efficient way. In all, my property search was very smooth because of their professionalism, and I highly recommend Frankey. She would definitely make the whole experience better!

Dylan · 12 June 2023

★★★★★ 5/5

Trustpilot

I have had an outstanding experience…

I have had an outstanding experience with Petros. He is always professional, responsive, and truly cares about the well-being of the tenants. Whether it's addressing maintenance issues quickly or keeping the property in top condition. His attention to detail and proactive communication make me feel valued and well-supported as a tenant. I highly recommend Petros for their exceptional service.

Ms · 28 August 2024

★★★★★ 1/5

Trustpilot

I really don't want to work with them ever again

When I was renting the estate agent Henry Liu was informed by myself that I am in the process of buying a house so I'm not comfortable entering a 2 year tenancy, he assured me I can leave any time.That was a lie. They very merciless and cruel scolding me in each call telling me it's not possible to leave, I contacted the actual landlord on LinkedIn and was able to negotiate my freedom, I paid £5,000 they kept my deposit and I was able to leave.2 years later I contact Dexters to sell my house, they give very little time to prepare and they were very slow. And they recommended I leave my house while people view it but they never call to let me know when I can go back home. And they take a week before telling me any feedback

Jun · 28 May 2023

★★★★★ 5/5

Google

I had a great experience renting a property through Dexter’s! Charlotte has been taking care of our move and has been very friendly, professional and efficient! We had to move very quickly (in a manner of weeks) and Charlotte did a great job of guiding us through the process from offer to picking up the keys, making the whole process pain free! Highly recommended!

Timothy · 27 May 2024

★★★★★ 5/5

Google

Annie was absolutely incredible! We had the most amazing and easy experience with organising a viewing and sorting a flat. Annie knew exactly what I was after and delivered it and then some. She was so friendly, so helpful and super understanding. This was such an easy process. Could not recommend Annie, and dexters enough! Thanks again!

Maisie · 24 September 2024

★★★★★ 5/5

Google

Would highly recommend Annie from Dexters! She promised she would find us a house and she absolutely delivered. We are delighted with the house she found us! Annie was so quick to call us whenever a potential house came onto the market, she answered all our questions nicely and kept us calm during the offer/ signing process.

Lara · 24 September 2024

★★★★★ 5/5

Trustpilot

Chris made the process so easy!

We have had a fantastic experience with Chris at Dexters, Nottinghill. One of our investors purchased a full building which was managed by Dexters and Chris has been paramount in the transfer of these properties over to us, helping with accounts and discussing any ongoing issues within. Thank you Chris for showing how agents can work together for the best outcome for the client and I hope we can work together on future projects!

Penny · 25 October 2023

★★★★★ 5/5

Google

Will Robert’s has been such a huge help with managing our renting process of our new property in Tooting Broadway! He paid such close attention to detail and was so great with communication throughout the deal. Everything was done so swiftly! Thank you Dexter’s and thank you Will for every step of the way!

Jess · 18 November 2025

★★★★★ 5/5

Trustpilot

Dexters Ladywell is a great team

Dexters Ladywell is a great team, and they are always responsive, kind and considerate. They deal with property management matters in a timely and professional manner. They are always proactive and actively seek to solve problems when they arise! Shazia Kahn from the property management team is especially helpful, engaging, communicative and, most of all, friendly. She offers thoughtful advice and always helps me out. Props to her and the rest of the team!

Edward · 20 October 2023

★★★★★ 5/5

Trustpilot

We have recently moved into a flat…

We have recently moved into a flat managed by Dexters and are pleased with the service they provide. I would like to thank Graziana who managed to resolve many maintenances query for us. She has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompting with her responses to any queries and in providing a fantastic service. I would highly recommend Graziana and Dexters to landlords and tenants alike.

Tugcin · 20 October 2023

★★★★★ 5/5

Trustpilot

I had inspection with Monika on 17th of…

I had inspection with Monika on 17th of September. I just want to say that she is very nice, professional and helpful person. Really appreciate her understanding and help I receive from her.its always pleasure to have contact with Monika as I know she will sort out all my issues and will understand me. Thank you Monika.Natia

Khatuna · 18 September 2024

★★★★★ 1/5

Trustpilot

the worst property managers

My experience with Dexters has been a complete disappointment. Their incompetence is evident in the way they handle maintenance issues. Despite reporting a broken window over a year and a half ago, they have failed to address the problem. Communication between team members is non-existent, and their overall attitude, especially Busha's, is rude and unprofessional. I strongly advise against dealing with Dexters as they have shown a complete lack of care for their tenants and property maintenance.

Zoe · 26 July 2023

★★★★★ 5/5

Trustpilot

Really responsive and helpful

Oren Ivgi was really great helping me find a property and get all the paperwork ready promptly.I couldn't make it on time for the viewing we had initially arranged but the team at Dexters St John's Wood was extremely accommodating and helped rearrange it for later that same day. Communication with Oren was great and he was very quick to come back to me whenever I had any question. The entire process was so easy - within 2 days of viewing the place and making an offer I had my contract ready for signing.

Diana · 24 April 2023

★★★★★ 5/5

Trustpilot

Responded promptly and solved my problem

When I forgot my keys at home and couldn't get in, I felt really helpless. Fortunately Rachel helped me out, so I didn't have to spend money on a locksmith. Rachel responded really quickly to my email and patiently communicated with me even though my English isn't that great. She's really nice, and I'm so grateful to her.

Yun · 12 October 2026

★★★★★ 5/5

Trustpilot

Great customer service

I have rented with Dexters since 2019, with the recent change in management I have had a pleasant experience and seen a huge difference in their customer service. Dexters property manager Lorraine Fisher is highly efficient and takes your concerns or issues raised very serious and acts on resolving them immediately. Extremely pleased with the service we have received. Stuti and Henry.

Simon · 12 June 2024

★★★★★ 5/5

Trustpilot

Great customer service

I have rented with Dexters since 2019, with the recent change in management I have had a pleasant experience and seen a huge difference in their customer service. Dexters property manager Lorraine Fisher is highly efficient and takes your concerns or issues raised very serious and acts on resolving them immediately. Extremely pleased with the service we have received. Stuti and Henry.

Stuti · 12 June 2024