5/5
Sacha and the team
Sacha and the team were great at finding a tenant and handling the turnaround.
Agent replied · 23 October 2024
Thank you for leaving a wonderful 5* review. Kind regards, Asma

Trusted Agent profile · Wandsworth
★★★★★
2,169 reviews across 2 platforms
48 Tooting High Street, London, SW17 0RG, Wandsworth, SW17 0RG
Dexters's office in Wandsworth, at 48 Tooting High Street, is rated 4.4 out of 5 across 2,169 reviews on two platforms, including 316 Google reviews rated 5.0.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
Sacha and the team
Sacha and the team were great at finding a tenant and handling the turnaround.
Thank you for leaving a wonderful 5* review. Kind regards, Asma
5/5
I’ve just bought a property through Dexters Tooting. Lola Moore was extremely helpful and efficient throughout the entire process. Quick to respond to any questions and a pleasure to deal with all round. Ably assisted by her branch manager, …
Dear Justin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
Very impressed with Dexter’s when it came to our purchase. The day we viewed the property Luke was very professional, honest & proactive. After putting in our offer he maintained direct contact with us, helping us through the entire process as first-time buyers. Nataly was also amazing who did an awesome job chasing solicitors and keeping us updated & re-assured along the way. You can certainly tell that Luke, Nataly & team at Dexters really care about both parties and work really hard to ensure this.
Dear Paul, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
Dexters have been brilliant throughout the selling process. We would definitely recommend - clear communication, fast to respond, supportive and helpful with any questions. Big thanks to Ronnie and Michael for all their help.
Dear Sian, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
Can recommend!
Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!
Dear Katherine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Unfortunately I had a leak at my flat…
Unfortunately I had a leak at my flat which I let out through Dexters. Monika has been incredibly efficient in resolving this - chasing the managing agent to find the cause of the leak, following up and arranging for it to be fixed and then looking into redecoration which needs to be claimed on the buildings insurance, as well as liaising with and reassuring the tenant and keeping me informed. She has been a pleasure to deal with and I am really impressed by her efficiency, reliability and tenacity.
Thank you for your kind comments regarding Monika and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
Excellent property management team
The service provided by the property management team of Jia Wang, Stephanie Thame and Regan Ronayne at Dexters has been exceptional. They have let and managed my property for many years now and their professionalism is second to none. They communicate well and take action promptly when required. Their help and expertise has been invaluable.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Recently I had an issue with an…
Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.
Dear Adnan, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
2/5
Very sloppy service from Dexters
Very sloppy service from Dexters. Missing attachments to emails, forgetting to send information, incorrect information was sent.At check-in, they didn't even give us the right keys.... Sloppiness was a constant through the process....The house was very very dirty, despite it should have been professionally cleaned by contract. There was mold, dust, dead insects.... Lots of furniture was broken or not fixed. We are not sure if the landlords were informed at all at this point.Another red flag is that the agents try to lock tenants in very long contracts, a new trend with many companies. They didn't pressure as much as others, but still, they create this constant sense of urgency for the tenants.... then they disappear for days and need constant follow-ups.Do not recommend.
Dear Ana, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
We had a great experience with Dexters. We went with them as the place we wanted to buy was on with them and we thought staying with the same estate agent would help smoothen the process. It certainly did! Many thanks to the entire team from start to finish. The process of buying is never easy, and there were many hurdles to overcome along the way with which the Dexters team remained professional and were always there to help and offer advice. Once all the bids/offers were accepted there was a special finishing team that kept chasing ours and the sellers solicitors to make things happen. Thank you!
Dear Steve, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
Just had to write this review as Dexters Tooting have been amazing from start to finish in a lengthy buying process. Their outstanding team was always professional yet friendly and approachable too. Initially I mainly dealt with Michael, the manager, who was easily contactable and helpful. Then as the sale proceeded Nataly took over as liaison. Nataly not only guided me through the sale but drove it forward, without her I don’t believe it would have continued to fruition. In a bid to keep things moving Nataly proactively approached issues raised, I didn’t have to work out the way forward when a problem occurred as Nataly was already on the case and would discuss with me how to overcome it. If I called or emailed her I’d get a rapid response with a clear outcome. Nataly really does have a positive ‘can do’ approach and it was an absolute pleasure to deal with her. Thank you Nataly for all your hard work.
Dear Naomi, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
Have just sold my flat for full asking price with the Tooting team - very happy! And have purchased my next property through Dexters too. Really professional service throughout from the initial calls with Gaz, to the walkthrough with multiple agents to fully get to know the property, to the great photos taken, to the great marketing efforts and many many viewings, to getting it over the line and getting the sale done. The commission isn’t the cheapest or most expensive, but what Dexters have is a huge customer base and they ultimately will find you the right buyer. I also recommended a friend to them during my process who has also sold for a great price. Worth every penny and many thanks to Gaz, Michael, Felix, Luke, Tim, George, Kheira, Aaron and Nataly (and many others I’ve forgotten!) for a great team effort. I will definitely be a return customer.
Dear Aliss, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
Proactive communication and empathy
Proactive communication, empathy and transparency are three core values I have seen demonstrated at Dexters. I have rented a home through them for nearly two years, and they have stood out as property managers that actually care. Most recently, Daragh Power has impressed me with their kindness and genuine care. I had two requests of the landlord, one that would require a change to my contact, and Daragh was AMAZING at listening to my needs, understanding the time sensitivity and following up with the landlord when we didn’t receive a response right away. They could have deprioritised my concerns or have gotten upset with my persistence but instead they understood where I was coming from and really advocated for me. This is exactly what one would want from a property manager, but is something I find is rare, especially in a ‘landlord market.’ Daragh communicated professionally throughout and made the entire process stress free. I wouldn’t choose another property manager besides Dexters.
Dear Gabriella, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
From the very start, and my first meeting with Gazmir, I was impressed with the team at Dexters Tooting. I was quite apprehensive about the process of selling my house, because it was the first time I'd sold a property on my own. But Gaz and his team - particularly Michael & Nataly - guided me through the journey with confidence, honesty and understanding. There was never a moment when I wasn't clear on what I needed to do, or unsure of what was coming up next. Michael is an excellent negotiator, and once a buyer had been found he worked tirelessly to keep the process on track all the way through to completion. I honestly couldn't fault the service they gave and would wholeheartedly recommend them if you're looking for a local estate agent to sell your property. Thank you Dexters!
Dear Rachel, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
I have two properties being managed by…
I have two properties being managed by Dexters. The agents have been very professional and easy to work with. Sophie Sheppard has been particularly helpful. She quickly responds and efficiently handles all of the special requests I’ve made.
5/5
Dexters has been my rental management…
Dexters has been my rental management agent for a number of years and have done an excellent job. Bethany Stewart is very helpful in sorting things out for me. I would recommend them.
1/5
Vote for worst estate agency of the year
This review is in particular for Dexter's Lee.If you think all Estate Agents in Lee are the same,then Dexter's Lee is definitely different. very different,in fact they could contend for the worst estate agency in England. I would highly recommend to anyone buying or selling through Dexter's Lee to contact me. The team, and in particular the sales team are money oriented. They will provide all sorts of distorted facts to make you list their property through them and whilst buying ,all sorts of lies without any moral conscience will be told. Their costs are higher than other than other estate agents who provide a far more personal service. This agency strives on the Dexter's brand but having dealt with Dexter's in other parts,I can easily vouch that they are the worst and most unprofessional. Please do your research before listing your property,buying and even thinking of renting out through them. They will completely ignore any of your requests or their duties as long as they can make their commission. As stated I am ready to help and discuss in more detail on why to avoid this agency
Dear Ronny, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
Positive Rental Tenant Experience
A huge, heartfelt shoutout goes to the dream team: Stephanie Thame, Regan Ronayne, and Jia Wang. They have been truly wonderful property managers throughout our entire journey. Exceptionally responsive, remarkably friendly, proactive, and meticulous down to the finest detail, Stephanie, Regan, and Jia consistently went above and beyond. Renting can so often be an overwhelming or stressful process, but this incredible team transformed it into a genuinely pleasant and effortless experience simply because we always knew we were in the hands of people we could rely on and trust completely.
5/5
Charlotte has been the queen of Tooting trying to find the perfect house for myself and my housemates. We went on a real journey over the last few months trying to find the best place for us and she made it her personal mission to get us our perfect spot - and she did just that. She got to know our style and tastes, our little perfectionist habits and done an incredible job of finding our next home. Thank you so much for putting up with us and our ever changing minds and specs - we got there in the end! 😊
Dear Sarah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
3/5
Daniel's customer service is great
Before Daniel F joined the team I struggled a bit with Dexters (hence the 3 stars). Often things would not be done, people wouldn't log when there had been a visit to my flat so more would be booked in and there were lack of updates at times which felt frustrating. However after dealing with Daniel F it feels like things are changing for the better and if I had always dealt with Daniel I would prob give Dexters a 5 star rating. Great customer service, always keeps me informed and gets things moving which I really appreciate!
Dear Amie, Sorry to hear that you have not had a good experience with Dexters in the past. But I am glad that Daniel has restored your faith in us. Thank you for leaving this review. Kind regards, Asma Customer Relations Team
5/5
as our flat management agency
as our flat management agency, Dexters has looked after us really well, we have had a big issue with rodents in the house, and in the area, they have been tackled it fast and eficiently, we had to trust on them beacuse we were on holiday and when we came back all was done, or in the good path to be sorted, expecial thanks to Grace who was our advisor and keep up the good work. really really thankfull, big peace of mind after all. we were really worried to see what could we find in our return but i know now i can rely on Dexters and they will do the neccesary things to solve the problems.
Dear Emilio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
1/5
Acted illegally
Did not follow process and illegally cut off our services and sent a checkout clerk to our home while we’re still living there. They gave him a key and advised him to enter the property despite us repeatedly and clearly communicating when our leave date was. We had to report them to the local council and open an investigation. They had our council tax and water cut off and then accused us of not paying our bills despite repeatedly trying to rectify their mistake. Cutting utilities is treated as harassment and unlawful eviction under the Protection from Eviction Act 1977. Under this act, it is a criminal offence for a landlord or agent to interrupt or cut off electricity, water, or gas to make a tenant leave. Specific estate agent that caused us these issues is Fahima Miah, Senior Property Manager.
5/5
Thank you Jamilah
Dexters took my unit from the moment it was handed over till it was sold. I live in the UAE and Dexters arranged the handover and put the unit for rent and managed all the rental agreements and even arranged for furnishing the unit. When time came for selling the unit, Dexters again was there for me. In particular, I would like to thank Jamilah Alsaher for her dedication and support in managing the unit. She always responded efficiently to my queries and to the tenants requirements.
Dear Khaled, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
Monika at Dexter's -a great property manager!
My property manager is Monika Piszczyk at Dexter's and she has been Ace! As a landlord , I had a number of issues in my flat that I rent out, Monika addressed each of these in turn . She kept me informed at each stage of the costs + time and was always very patient with all my questions. If you let a property you would want her to be managing it! she resolved every concern and the tenants are super happy! Thank you Monika!
Dear Shallah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
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