Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotZelda Carr is a welcome addition to the team
Zelda Carr has brought a welcome level of more professional service to the day to day management of my properties with Chestertons. Her pro active approach gives me confidence that things will just get done. This is good to see.
Ravinder · 17 August 2024
Agent replied · 25 December 2024
Hi Ravinder, thank you for taking the time to write a great review and sharing your experience with Zelda. We are so glad Zelda was pro active and was professional giving you confidence. We appreciate the support and should you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotQuick and efficient
After contacting the Chestertons management office, Isiah Samuels returned my call. He listened to my query I was then sent the information needed. It was quickly and efficiently sent. What was a very stressful experience was sorted. Thank you so much
Paul · 29 July 2024
Agent replied · 25 December 2024
Hi Paul, thank you for taking the time to write a great review. We are so glad Isiah quickly and efficiently sent the information you needed and sorted the stressful experience. If you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotThank you to Heather and the team
Thank you to Heather and the team at Chestertons who made moving super easy and very grateful for her help and the great service.
Robin · 16 February 2022
Agent replied · 25 December 2024
Thank you for the 5 stars - so please to hear Heather was able to help make the move a little easier!
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Cynthia
Cynthia was great, very professional and helpful through the whole process. She is very personable and makes the stressful process that house hunting is all the easier.
John · 20 August 2021
Agent replied · 25 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotMillie Brandon was exceptionss as l in…
Millie Brandon was exceptionss as l in her attention to detail, momentum, honesty and clarity. A wonderful and surprising collaboration.
Roo · 23 August 2022
Agent replied · 25 December 2024
Thank you for the five stars
★★★★★ 5/5
TrustpilotNishaad was a pleasure to deal with!
Nishaad was a pleasure to deal with! His professionalism and friendliness were top tier from the beginning, and his willingness to help never waivered.
Ifra · 14 February 2022
Agent replied · 25 December 2024
Thank you for sharing Ifra!
★★★★★ 5/5
TrustpilotThanks for helping me.
I was on the lookout for a two bed room apartment, with a rent within my means. I got in touch with Charlie Carter, who went out of the way in helping me get an apartment of my choice on very reasonable terms and conditions. Thanks to Charlie. I am now wonderfully settled in my new apartment. Philip Lobo
Philip · 18 August 2021
★★★★★ 4/5
TrustpilotChestertons: Ryan Briggs
Ryan Briggs has recently taken over managing my son’s flat tenancy. He is very pleasant to deal with, efficient and gets things done. He has made it his job to understand the property he has inherited. So far, so good.
Warwick · 13 August 2024
Agent replied · 25 December 2024
Hi Warwick, thank you for taking the time to leave a review for Ryan. If you need anything else, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
TrustpilotLeusa was super kind
Leusa was super kind! She was so energetic and had so many details to share.
Kelly · 24 February 2023
Agent replied · 25 December 2024
Hi Kelly, thanks for taking the time to provide this feedback! Leusa is a superstar, so we're not surprised by the energy and assistance you received. Wishing you all the best!
★★★★★ 5/5
GoogleThe whole team at Chestertons were incredibly helpful from identifying a property suited to my requirements right, managing the property throughout the rental and then move out process. They are always quick to respond, detailed and highly professional! Would recommend them in a heartbeat to anyone looking to rent or buy in SW london!
Rory · 25 October 2023
Agent replied · 24 October 2024
Hi Rory,
Thank you for taking the time to leave this review and for the recommendation! It's fantastic to hear how our team were able to provide such an exceptional service during your tenancy. We wish you all the best, and please do get in touch if you need any further assistance.
★★★★★ 1/5
GoogleI spent 2 months without a washing machine, as they failed time and again to follow up.
I have to organise my move out for them, calling between departments daily to ask people if they have communicated with their colleagues yet. Honestly appalled by the incompetence. If it was one or two times, I wouldn't mind. But it has been 3 weeks of almost daily calls trying to try to manage my own move out.
Shocking. Wow.
Mel · 10 February 2021
Agent replied · 9 February 2025
Hello Mel,
We have been in touch with our local branch and property management team, who have advised that they are currently working with you, in order to resolve this as soon as possible. Should have have any additional questions, please reach out to the team and they will be happy to help.
Best wishes!
★★★★★ 5/5
TrustpilotExcellent
Chestertons were amazing from the get go. To Jess, Michelle and the team, thank you for the great experience :)
Katherine · 27 July 2022
Agent replied · 25 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotFinding a 2 bedroom flat in Fulham SW6
My experience was very good ! Agent Madi Doe was always on it, arranged suitable viewings and guided me through the process. Highly recommended !
Hendric · 10 November 2021
Agent replied · 25 December 2024
Thank you for taking the time to leave a review!
★★★★★ 5/5
TrustpilotEveryone in the team were very helpful…
Everyone in the team were very helpful and hands on. Thank you Toby and Suzan!
Tooting · 26 January 2023
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotChestertons South West Lettings, Tamara’
Tamara was really friendly showing us around and super helpful with the application process after we'd put in an offer helping us wherever it was needed.
Bevan · 20 August 2021
Agent replied · 25 December 2024
Your comments have been shared with Tamara who was thrilled to have been able to assist you.All the best.
★★★★★ 5/5
TrustpilotGreat help from Niema Latif
Great assistance from Niema Latif in facilitating the extension of a lease. Responsive, flexible, clear, and effective. She helped me wade through a barrage of automated messages the timing of which were hard to decipher otherwise.
Eliseo · 30 September 2024
Agent replied · 25 December 2024
Hi Eliseo, thank you for the great review and sharing your experience with Niema. We are so glad she was responsive and helpful. Wishing you all the best.
★★★★★ 5/5
TrustpilotRecommending Fiona
I would highly recommend Fiona who, with her expertise and guidance, managed to renegotiate a new lease successfully.
Julie · 27 September 2022
Agent replied · 25 December 2024
Thank you for taking the time to leave Fiona a review - we hope you continue to be happy in your home
★★★★★ 5/5
TrustpilotTamara Price was super helpful and…
Tamara Price was super helpful and understanding throughout the whole process. Really supported us in securing an amazing home!
Leo · 12 August 2022
Agent replied · 25 December 2024
Thank you for sharing Leo!
★★★★★ 5/5
GoogleBest experience with Amelia - she was so so lovely in helping us in our property search and went above and beyond. Would defo recommend to anyone!!
Dominique · 5 February 2025
Agent replied · 12 February 2025
Hi Dominique, thank you for the positive feedback. Amelia will be thrilled by the kind words. Wishing you all the best.
★★★★★ 5/5
TrustpilotI had very good service from the…
I had very good service from the initial meeting all the way through to completion. We listed the property with Emlyn Rees who gave us good advice, then Alex Renardson managed the sale and was always helpful and professional.
Caznewland · 6 August 2024
Agent replied · 25 December 2024
Hi Caznewland, thank you for the great review. We are so glad Alex was always helpful and professional. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotFriendly professional service
Friendly professional service in renewal of my apartment.
Christine · 15 September 2025
Agent replied · 25 December 2024
Thank you, Christine! We’re thrilled to hear you had a great experience with our team during your apartment renewal. Your feedback means a lot to us, and we look forward to continuing to provide excellent service in the future!
★★★★★ 5/5
TrustpilotVery helpful
Niema Latif was very helpful
Robert · 23 October 2023
Agent replied · 25 December 2024
Hi Robert, we're happy to hear you found us helpful. Feel free to reach out again if you need anything in the future. Best wishes!
★★★★★ 5/5
TrustpilotStraightforward and hardworking
Chestertons in Barnes did a great job for us - hardworking and knowledgeable, kept us up to date at all times and always on hand for strategic advice. Chris and Richard stood out and were helpful, sensible and straightforward to deal with.
Julia · 10 June 2024
Agent replied · 25 December 2024
Hi Julia,Thank you for the great review.We are so glad the team were helpful and straightforward to deal with.Thank you for the support.Best WishesChestertons
★★★★★ 1/5
GoogleLetting fees information
Below, we have outlined the key applicable charges payable when renting a home from Chestertons:
- Tenancy agreement fee: £222 (inc. VAT) This is payable after your offer has been accepted and we have proceeded to draw up a tenancy agreement.
- Reference fee for each Tenant or Guarantor: £60. This is payable when you have agreed to undergo the independent referencing process and includes a credit check and right to rent check. References are carried out by an independent Third Party.
- Right to rent check only fee for each permitted occupier: £30.
- Renewal agreement fee: £96 (inc. VAT). This is payable upon renewal, should you and your landlord mutually agree to renew the tenancy for a further term.
- Inventory charges. In most lets, tenants will be responsible for paying for the inventory check out costs upon ending a tenancy. The cost is approximately £100 - £250 dependent on the size of the property.
- Change of Sharer (tenancy swap) fee: £420
Hopefully, the government bans such ridiculous fees soon!
M · 26 October 2019
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review, it is only through feedback that we are able to maintain and, where necessary, improve upon the service that we provide to our customers. Upon receiving your review, we immediately checked our records to identify you so that we could investigate the issue. We did not, however, find your details in any of our records. Nevertheless we take customer feedback very seriously and would welcome the opportunity to discuss your comments further, please feel free to contact us directly.
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