Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy family and I wanted to commend…
My family and I wanted to commend Isabella Thompson for providing and outstanding level of service in our recent search for a rental property in the Fulham area. She understood our requirements and preferences from the outset and organized several viewings that appealed to us...until the last one over a long day of viewings matched all our needs. Thank You Isabella!
Amjad · 20 September 2023
Agent replied · 25 December 2024
Hi Amjad, thank you for taking the time to leave a review for Isabella. We're happy to hear she found you a property to fit your requirements. Best wishes for the future!
★★★★★ 5/5
TrustpilotI’ve had an amazing experience starting…
I’ve had an amazing experience starting my rental application with Chestertons. The communication has been outstanding, and I couldn’t have asked for a better agent than Dawn. She has been an absolute star, understanding, proactive, and truly brilliant at what she does. Renting can often be a stressful process, but Dawn has made everything feel effortless. Her professionalism and friendly approach have been so reassuring, and I’m really grateful for all her help. Highly recommend Chestertons, especially if you’re lucky enough to have Dawn guiding you through!
Amba · 20 February 2025
Agent replied · 25 December 2024
Hi Amba, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
★★★★★ 1/5
TrustpilotSuch dishonest disgraceful agency!
Such dishonest disgraceful agency! The manager from Knightsbridge called Andrew is useless and unprofessional!
ZR · 15 September 2025
Agent replied · 24 September 2025
We're truly sorry to hear about your experience, ZR. Your concerns are important to us, and we take them seriously. I have spoken with the team and understand all maintenance and repair requests should be raised directly with your landlord. If you need any further support please do let us know but be mindful that we have no authority agree to any requests. Kind regards.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Zoe
South West Lettings - ZoeZoe was excellent from start to finish with the completion of our letting. Very friendly, informative and welcoming. In addition Zoe went over and above her role as lettings agent beyond our move in date to assist with some day to day enquiries weeks after we had moved in. We never felt like Zoe was pushing us to make a move or in any way pressured in the transactions, just well informed and comfortable in the knowledge Chestertons and Zoe, had our best interests at heart.Thanks Zoe!
C.R · 19 August 2021
Agent replied · 25 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotChesterton SW Lettings, a job well executed
Chesterton SW Lettings team on Battersea Rise were excellent with the recent letting instruction for my two-bed flat in Clapham. Within a window of three days, the team found the right tenants who met the criteria that I had given. The whole team is an absolute pleasure to deal with, professional through and through. Lead by Gary Noone, an experienced and knowledgeable agent, who understands the market, appreciates the important issues for landlords and tenants, not shy in striking the right balance for both sides and, at the same time, willing to be commercial. Gary and his team were completely hand-on in guiding me through the steps in the process making it a much more seamless exercise than it would have been otherwise.Chesterton also handled another letting instruction for us in the South Bank SE1 recently. We found their processes and approach in general much more efficient than those by other agencies by a long distance. Happy to recommend Chesterton SW Lettings to others.
Bao · 19 August 2021
Agent replied · 25 December 2024
Your feedback is highly valuable to us, and I am sure Gary and the team will be thrilled when reading this.A positive customer experience is our upmost priority, so it is great to see that you felt this was achieved consistently across our teams in the South West.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Sebastian
From starting to find flat in and around the Barnes area, Chestersons and in particular Sebastian, was very accommodating, listened to our needs throughout and ended up showing us a lovely flat which we have been in for, for over 6 months now. The onboarding process was nice and simple through the Chesterson online portal and if we had any questions, Sebastian was quick to assist us. I would highly recommend using Chestersons and I can’t thank Sebastian enough for making, what was a bit of a daunting process so straightforward. Luke.
Luke · 17 August 2021
Agent replied · 25 December 2024
Thank you for taking the time to post a review. Your feedback is highly valuable to us, and potential clients.Please do not hesitate to get in touch if we can be of further assistance in the future.
★★★★★ 5/5
TrustpilotWhen it came time to renew our flat…
When it came time to renew our flat rental Niema was just amazing. She liaised with our landlord got the contract prepared and we were signed and all agreed in no time at all. Chestertons is such a good trustworthy agency easy to deal with and honest.
Martin · 2 July 2024
Agent replied · 25 December 2024
Hi Martin, congratulations on your tenancy renewal and thank you for sharing your experience with Niema and the team. Wishing you a wonderful summer!
★★★★★ 1/5
TrustpilotDO NOT RENT/BUY PROPERTY WITH THEM!
Terrible. I cannot emphasise enough how dismissive Chesterston has been toward our moving process. They don't reply to our multiple emails and when they do, the answers are inconclusive and no actions are taken toward our requests. Although it says in our contract the deposit reimbursement would occur in 10 days after moving out, it has been four months without getting our money back. DO NOT RENT/BUY PROPERTY WITH THEM.
Maria · 6 December 2022
Agent replied · 25 December 2024
Hi Maria, we're sorry to see you have left this review and apologise for any delays experienced. After looking into this with the branch manager, we can see that they have spoken with you directly over the phone and that your deposit has been sent. We're happy to hear that this is now resolved and should you have any further queries, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotI recently rented a property through…
I recently rented a property through Andrew Zohraphos. He was a pleasure to deal with and went the extra mile to ensure everything went smoothly. We were moving internationally and Andrew’s attention to detail and understanding of what was important and what we needed was exceptional. He kept us up to date through the whole process and made the transition very easily. I can’t recommend Andrew enough as his level of professionalism is hard to find
Ms · 19 March 2022
Agent replied · 25 December 2024
Thank you for leaving your review! We are so pleased to hear this.
★★★★★ 5/5
GoogleMy partner and I had a great experience with Ellie - she was very helpful and responsive throughout the whole process, always keeping us updated and progressing things quickly. She always answered our questions about the process as we were …
Nick · 16 March 2026
Agent replied · 16 April 2026
Thank you for your fantastic feedback, Nick! We're thrilled to hear about your positive experience with Ellie. She truly goes above and beyond for our clients. We appreciate your recommendation and hope to assist you in the future when you're ready to make your next move!
★★★★★ 4/5
TrustpilotFriendly, helpful, patient team
The team at Chestertons, Pimlico, helped me to terminate a contract with a tenant, sort out the mess they'd left, and then find another tenant. Alina Alexa and James Hall were especially helpful; James addressed all my questions with patience and understanding and Alina helped me follow through some tricky negotiations. They remained positive and welcoming throughout the process.
Katie · 17 October 2023
Agent replied · 25 December 2024
Thank you for providing us with this feedback Katie, we're happy to hear that we helped you in a difficult situation. Should you need anything else, please do not hesitate to reach out to Alina, James and the rest of the team!
★★★★★ 4/5
TrustpilotChestertons has supported us in looking…
Chestertons has supported us in looking for a home to rent. Juliette has been particularly helpful, responsive and understanding of our specific needs, even going out of her way to link us up with her colleagues working in different zones of the city.
Massimo · 29 August 2024
Agent replied · 25 December 2024
Hi Massimo, thank you for taking the time to leave a review. We'll be sure to pass your compliments on to Juliette. Best wishes!
★★★★★ 5/5
TrustpilotOur property manager Vanessa has been…
Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.
Sven · 6 July 2024
Agent replied · 25 December 2024
Hi Sven, thank you for taking the time to leave a review for Vanessa. We're happy to read that she's been a great support through all the issues you've faced over the past two years. Please do let us know if you need anything else!
★★★★★ 5/5
TrustpilotOutstanding property management
Xiaoyi is our property manager and she is an outstanding professional - she promptly replies to emails and resolves any issues that occur in the property. She is very calm, courteous and understanding and we are very thankful to have Xiaoyi as our property manager.
NB · 22 July 2024
Agent replied · 25 December 2024
Hi NB, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was professional and replied promptly to emails. Should you require any further assistance we will be happy to help.
★★★★★ 5/5
TrustpilotThanks to Stephanie Russo
I also would like to thank Stephanie Russo for the very good assistance in letting my flat. She explained everything and always answered my frequent questions. We were in constant contact and she was always very helpful and friendly. I highly recommend her services.
Alessandro · 6 August 2024
Agent replied · 25 December 2024
Thank you for the wonderful recommendation, we'll share this with Stephanie
★★★★★ 5/5
TrustpilotTenancy termination/Property Care
I have dealt with Vanessa for several months now, and I have been very impressed with her ability to cope with all the problems I have thrown at her. She is very reliable, and I do not have to ask her twice about anything. Would definitely recommend
Yvonne · 14 June 2024
Agent replied · 25 December 2024
Hi Yvonne, thank you for your kind feedback. We're thrilled to hear that Vanessa has been on hand for any issues you've faced and really appreciate the recommendation. Wishing you all the best!
★★★★★ 5/5
TrustpilotVery impressed and would recommend
We have just sold our house with Chestertons and we were very impressed with them. Their communication was good throughout, they were reliable and very hard working, and especial thanks to Malachi Emojevbi who helped us through the process after accepting an offer. A great team and I would definitely recommend.
Jen · 27 March 2024
Agent replied · 25 December 2024
Hi Jen, thank you for leaving a review and congratulations on the sale of your property! We're delighted to have assisted throughout the process and will pass your compliments on to Malachi and the rest of the team. Wishing you all the best!
★★★★★ 5/5
TrustpilotExceptional Service
Hamlett and the Chestertons team led a seamless process to help me rent an apartment during difficult market conditions. Hamlett was exceptional in answering any of my queries both in terms of speed as well as quality of his answer. When there was any roadblock, he kept me informed about the situation and about how he was planning to solve it. Not one issue remained unresolved. I can only recommend working with him and Chestertons. Thank you!
Lisa · 28 November 2021
Agent replied · 25 December 2024
Thank you, we are so pleased to read how helpful Hamlett was!
★★★★★ 5/5
TrustpilotGreat service
I recently had the pleasure of working with Katherine Ma from Chestertons, and I can't recommend her highly enough. From the outset, Katherine was incredibly professional, knowledgeable, and responsive. She made the entire process of finding and securing a rental property seamless and stress-free.
Callum · 1 August 2024
Agent replied · 25 December 2024
Hi Callum, thank you for taking the time to write a great review and sharing your experience with Katherine M. We are so glad Katherine was professional, knowledgeable and responsive. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotNiema Latif is my letting agent
Niema Latif is my letting agent. I hadn't heard if my lease was being renewed as I wished. This morning I phoned her up and expressed my concern to her.She undertook to contact the landlord to ask him what his wishes were, and immediately got back to me with his proposal for a further one year lease.I gladly accepted and look forward to another happy year in my flat.
Monique · 29 November 2022
Agent replied · 25 December 2024
Thank you for your review Monique, we're delighted to hear Niema assisted you in the renewal of your lease. Wishing you the best in your home and for the new year!
★★★★★ 5/5
GoogleChesterton were extremely helpful in our process in finding a 3 bed flat. Their agents Kitson Wade and Gary were in constant communication and always suggesting solutions and alternatives, I wouldn’t chose any other letting agency, good prices, good locations and nice properties. great service.
Philip · 8 September 2025
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, Chestertons was very efficient on both the tenant front as well as the paperwork needed for the tax side. Zosia Gray was my point of contact in Battersea/Clapham and she always responded expeditiously.
John · 2 December 2024
Agent replied · 25 December 2024
Hi John, thank you for the great review. Its great to read how efficient Zosia has been, she will be thrilled by the positive feedback. Best wishes.
★★★★★ 5/5
TrustpilotTop-class service
Top-class service! We'd been going through the stress of looking for a flat for a while until we came across Chestertons. They helped us secure the perfect flat in the space of a day. Our agent Olivia was lovely and attentive. She was there to answer all of our questions (of which we had many as first-time renters) and supported us every step of the way. Writing this from our lovely new home - would definitely recommend!
Arina · 10 November 2021
Agent replied · 25 December 2024
Thank you for taking the time to leave a review, wishing you all the best in your lovely new home!
★★★★★ 5/5
TrustpilotGreat Experience! Stav was so helpful!
We had a really good experience with Chestertons. Stav in particular was so helpful, calling regularly to check on our search for a rental place and read our minds as he knew our requirements had changed before we even had chance to tell him! Stav was very responsive when we were sorting our contract and answered any questions we had. We would definitely recommend him, and Chestertons, to anyone looking to rent in the area. Thanks Stav!
Becca · 10 November 2021
Agent replied · 25 December 2024
Thank you for sharing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.