Trusted Agent profile · Wandsworth
★★★★★
2,599 reviews across 2 platforms
11 Huguenot Place, London, SW18 2EN, Wandsworth, SW18 2EN
Part of Chestertons, see every office.
Chestertons's office in Wandsworth, at 11 Huguenot Place, is rated 4.6 out of 5 across 2,599 reviews on two platforms, including 399 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chestertons Wandsworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and efficient!
Danielle Lisbon and Emily Rowland were super helpful and very efficient during the renewal of my tenants' contract. :-)
Thank you for your fantastic feedback, JBB! We're thrilled to hear that Danielle and Emily provided you with excellent service during the renewal process. Your satisfaction is our priority, and we look forward to assisting you again in the future!
5/5
TrustpilotChesterton manages my property for 4 years
This company manages my property for 4 years by now and they are very attentive and efficient . We have experienced some problems with various tenants and they could always find solutions. One of their staff Xiaoyi Fan has been very helpful and I would give her a 5 star !
Hi Xudong, thank you for being a long-term landlord with us and taking the time to leave a review for Xiaoyi. It's lovely to hear that we have been a support for you and look forward to working with you for many years to come. Wishing you all the best!
5/5
TrustpilotFantastic experience with Chestertons…
Fantastic experience with Chestertons from start to finish! Kai Collins couldn’t have been more helpful in my purchase of a property in Shad Thames. He has been extremely responsive at all times and nothing is too much trouble - he has contacted all parties and representatives proactively throughout the sale process, obtaining information and helping to achieve a prompt exchange of contracts. He is very knowledgeable about the area and the property, and made what can be a stressful process very straightforward. Thanks to Kai, manager Neil, and all the team at Chestertons for an excellent buying experience - highly recommended!
Thank you for the wonderful review, we are so pleased Kai has been a great support.
5/5
GoogleThe team was really patient and helpful, response on time with appropriate suggestions. Amelia and the team managed to help my partner to do overseas reference, I have no doubt about how difficult and complicated it can be, but the team offered various solutions on time. Me and my partner are now very pleased to start our new time in the lovely new home.
Hi Leo, We're so pleased to hear how Amelia and the team were able to provide such great support for you and your partner! Thank you for taking the time to leave this review, and please don't hesitate to get in touch if you need any further assistance.
5/5
TrustpilotDawn at Chestertons (Belgravia)
Dawn was absolutely fantastic to work with whilst sourcing our new home in Belgravia. We were only in town for a brief period, and Dawn was able to show us a number of properties in a short period of time, and help us secure our ideal home. She was flexible, professional, and had fantastic insights in to various neighborhoods and properties that proved vital to our final decision. Thank you!
Hi Lindsay, thanks for your amazing review! We're happy to hear Dawn helped you find your ideal home! Should you need anything in the future, please feel free to reach out to Dawn and the team. Best wishes!
5/5
TrustpilotI’ve been looking for a flat for a…
I’ve been looking for a flat for a while now and Louis was amazing during this process. He has been patient and has an amazing attitude when I’m asking questions. It is obvious he is very knowledgeable and confident in the information he provides when answering questions. I would recommend to anyone if you’re looking for a property Louis is the person to go too!!
Thank you for your kind words Emi! We'll make sure to pass your compliments on to Louis in our Mayfair office. Should you need any further assistance, please do let us know. Best wishes!
4/5
TrustpilotFergus Edwards - Thanks for such fantastic service!
To whom it may concernI just wanted to write in and say what a fantastic service and experience Fergus Edwards gave us during viewings over the last week. Fergus showed us three properties on different dates including a repeat viewing.We made an offer on one of the properties but the offer was not successful as there were five other offers. However we have now secured a property and I give all the credit to Fegus. The information Fergus gave us and careful attention paid to our situation and list of objectives meant that we found the exact location we wanted.We met 5 agents from different agencies over the course of a week and Fergus was head and shoulders above everyone we met. All the agents were professional and efficient - however Fergus had other qualities on top of this. Fergus is unflappable! In the endless and testing process of viewing, matching requirements to vacant properties, and managing disappointment in what seems to be a white hot market in the Fulham area at the moment Fergus had boundless enthusiasm and patience.My son is now moving to Fulham and we will be frequent visitors and in the medium term will considering moving there ourselves. Fergus will be out first port of call in any future property transaction in the area! We ended our property hunt feeling that we had made a friend in Fergus and that is testament to the great people skills that he has and genuine interest that he shows in the individual situation of a viewer.Thanks to Chestertons also for having such great Staff!Corin Willis6 Stockbrige Close WV6 8BU
Thank you for sharing your experience with Chestertons. We are so pleased to hear how helpful and professional Fergus was on your property journey! We hope you choose Chestertons in future should you wish to move too.
5/5
TrustpilotOlivia (agent) is wonderful and professional! Thank you!!
Olivia is wonderful and professional! Writing this review after almost 1 year ago when she found a great place for us, we were interested in few of them and she understood our needs and first of all showed us the one she knew we will love more, and we took it and it's been great :) She's been great and made it very easy and comfortable, and all went smooth. It was really great pleasure to deal with Olvia! Thank you so much! We are glad
Thank you for the five star review!
4/5
TrustpilotPositive Experience Overall
Our experience with Chesterton's was good for the most part. Viewing the rental property was seamless and Melissa is extremely personable. We had an issue with the online system in that I should have been listed as the primary tenant due to a corporate relocation but my husband was listed as the primary, which created confusion in setting up our online accounts. Also, we were under agreement to let the property two months ahead of move-in, and there were last-minute repairs that required us to move in while they were still working on the property. We managed to work around the repairmen and Melissa was great about working with the landlord to have us move in at the same time as planned without a delay. In all, our experience was positive!
Thank you for taking the time to leave us a review, we are so pleased to hear how helpful Melissa has been
5/5
TrustpilotThank you to Shannon Kearns
Hi, We worked with Shannon Kearns, from Chestertons in the St. John's Wood officeWe want to thank her genuine interest and care for our wishes and needs during our journey to find a flat. We were this close and felt and still feel gutted we were not able to find and go all the way till contract sign off with Shannon. She was truly professional and knowledgable, helpful and eager to get us the right place. Many thanks for all her tireless search.Kind regards,John & Maria
Thank you for the glowing review of Shannon!
5/5
GoogleFantastic experience working with Carlo Silva to purchase my first property. I truly appreciate his proactive approach in getting the deal over the line, as well as the seamless, transparent communication with the vendor from start to finish. Thank you for the great service!
Thank you, Bridie! We're thrilled to hear about your fantastic experience with Carlo. Our team strives for proactive and transparent communication to ensure a smooth process, and it’s great to know we met your expectations. Congratulations on your first property!
5/5
TrustpilotGreat advice
Ioana was completely on the ball and came back to me within an hour with the answer to my complicated question concerning the property that Chesterons are managing, even though she had no prior knowledge of it. I really appreciate her competence, efficiency and advice about what I needed to do next.
Hi Maria,Thank you for taking the time to write a review. We are so glad Ioana was on the ball and answered any questions quickly!We appreciate your support and wish you all the best.Kind regards.Chase Buchanan
5/5
TrustpilotAbbie was incredibly helpful from…
Abbie was incredibly helpful from initial enquiry through to securing our property. She provided a friendly approach and was happy to answer any questions we had, doing so at great speed. Abbie rapidly facilitated our offer and turned around an agreement within 4 hours. Abbie was happy to go above and beyond to provide exceptional customer service, often responding to our queries out of hours. I would not hesitate to recommend Abbie to anyone and I am sure she is a huge asset to the Chestertons team, they are lucky to have her!
Thank you for your review Rory! We are so pleased to hear of your experience with Chestertons.
5/5
GoogleAmelia Parker is a dynamic and dedicated property specialist who assisted me in finding a flat in Wandsworth. Her client-centric approach guarantees that both landlords and tenants receive personalized attention and expert advice, tailored to their unique needs and objectives. Her unwavering commitment to transparency, integrity, and exceptional service has established her as a reputable figure in the southern areas. Throughout the process, she was incredibly kind and responsive to my requests, ultimately finalizing the deal efficiently. I am deeply grateful for her assistance and look forward to reaching out to her when I plan to purchase my first home. Best regards!
1/5
TrustpilotTerrible experience …
We had a terrible experience with Chestertons. From the beginning, our lettings agent Arsida was unprofessional and extremely difficult to get in touch with. Arsida would never pick up the phone when called and would not call us back when we requested. Arsida’s primary manner of communication was texting. Sometimes, we would get a text that just said “hey”, or “how are you” and nothing after. Other times we would get a text about her calling us later but she would never actually call us. This has been especially frustrating when asking for a list of furniture (twice), such that we could negotiate what to remove (our request was ignored both times). Also, when promising to put things in an email, that promise was never fulfilled. Serious deficiencies in communications aside, the worst part of our experience has been the dishonesty. Long story short, after Arsida simply refused to send us a list of furniture in the flat, we made a verbal agreement on the phone with her that only three pieces would remain, and others (including an extremely weathered sofa) would be removed. Come moving day, all furniture was there. Upon enquiring about the mistake, she sent an email saying how she “made it very clear from the beginning that the property is furnished”. We do not know if the reason she lied was incompetence or gamesmanship, as we naturally have no access to her communications with the landlord.We believe Arsida had no intentions of rectifying our issue when we informed her. Arsida promised to contact the landlord and we haven’t heard anything for nearly a month. Hence, we have had to take matters into our own hands and paid for removals. Our guess is that Arsida was quite simply waiting for this to become somebody else’s problem (most probably ours).Please consider significant additional costs, poor communication and duplicity when dealing with Chestertons.
Thank you for getting in touch Gábor. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotLouis Vasili
I had been in search of a flat for almost 1 month, meeting and talking with many agencies and agents. After contacting Chestertons and meeting Louis I really felt as I was listened and my concerns/requests were thoroughly cared for. We were able to find a place in less then 2 weeks that was over and above my expectations. The process was smooth and Louis was there to make sure of it every step of the way.He is an amazing agent with strong professionalism, and a wonderful individual who goes the extra-mile where it makes all the difference!
Thank you for your review Daniel! We are so pleased to hear of your experience at Chestertons.
5/5
TrustpilotProperty management at its best !
Dan Midgley has helped manage my 2 properties very well over a long period now.He promptly deals with issues and requests either from landlord or tenants in an efficient and polite manner.His style and knowledge brings the right contractors to quote competitively and manage their work.Dan is a credit to Chestertons and is a key person in the team looking after my 2 properties.
Thank you for taking the time to leave this review Michael, we really appreciate your feedback and we're sure Dan will be delighted to hear this!
5/5
TrustpilotConor Bunn - Great Experience
Conor Bunn is the best agent I’ve dealt with in my house search. We’ve been speaking for over a year now and he’s been very patient with my precise preferences and brought some great properties in front of me. Top guy and genuinely a pleasure to deal with!
Hi Jack, thank you for taking the time to write a great review. We are so glad Conor was a pleasure to deal with. We really appreciate the kind words and support. If you require any further assistance, we will be happy to help.
5/5
TrustpilotGood service
I decided to rent the place and paid the holding deposit before I was even in the UK. It is a really good flat to live in. I was rushing to find a place before my arrival to the UK, I was able to view the house remotely thanks to Cecilia. I also got to view the house in person with Cecilia before I committed to rent. Really a good place to live in, close to all the outdoor & indoor supermarket and convenient stores.
Thank you for leaving your review with us! We are so pleased to hear this.
5/5
TrustpilotExcellent service by Tushar and Ed!
Absolutely wonderful service by Tushar and Ed. They were able to accommodate me last minute for a same day viewing for which I was able to make an offer and move in all within less than a week! Tushar is super kind and very quick in communication! It’s rare to find attentive agents who go above and beyond to help ensure an easy and comfortable transition into a home and Tushar did just that! Thank you Tushar and Ed!
Thank you for sharing!
5/5
TrustpilotExcellent Real Estate Agent
I recently had the pleasure working with Betsy Slawson from Chestertons. From the beginning to finish her professionalism, dedication was truly exceptional.Thanks to Betsy hardworking and expertise.I’m incredibly grateful for her assistance and would not hesitate to recommend her to anyone.
Hi Tie, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotParkway branch is really good
Parkway branch is really good! Thanks Ryan for your help!
Thank you, Ziad! We're thrilled to hear you had a great experience at our Parkway branch. Ryan will be delighted to know he made a positive impact. We appreciate your support and look forward to assisting you again!
5/5
TrustpilotGreat Service from Connor Bunn
We recently worked with Connor Bunn, as our estate agent, and were very pleased with his service. He was professional, attentive, and easy to communicate with throughout the process. We found the perfect home, and we would recommend Connor to anyone looking for a reliable estate agent.
Hi there, thank you for taking the time to leave a review for Conor. We wish you all the very best in your new home!
4/5
TrustpilotProperty manager - Richard parkin
Richard Parkin has been our property manager with Chestertons for about 6 months now and has been really professional, easy to contact, response times are excellent and he has provided us with solutions where needed.
Thank you for taking the time to leave a review, we're really please to read how helpful Siannie has been. All the best
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Wandsworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
