Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleGreat experience. Tihon was very helpful and friendly, going the extra mile to cater to our preferences. He patiently answered all our questions. Highly recommend!
Azraa Β· 30 December 2023
Agent replied Β· 25 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleTihon is a great agent. He listens carefully to the requirements and always shows me the best properties ...
Anton Β· 28 April 2024
Agent replied Β· 25 October 2024
Hi Anton, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
β
β
β
β
β
5/5
GoogleVery professional and friendly staff. Especially Tihon who is great at sales and always provides update and feedback. Thanks
Ravi Β· 28 April 2024
Agent replied Β· 25 October 2024
Ravi Karanjai thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleTihon was great, proactive and helpful. We are grateful to the team for helping to sell our home.
Gaz Β· 28 April 2024
Agent replied Β· 25 October 2024
Gaz Weir thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
4/5
GoogleBarnards Tooting office,handled our purchase very well.We were in a complicated chain & both *Ariola & Ms.Stroud(manageress)kept us upto date on all items,during the transaction.Professional & diligent would happily use their services again!
Keith Β· 26 July 2025
Agent replied Β· 9 August 2025
We take all feedback seriously and appreciate you taking the time to share your experience. Please do reach out to us by email at complianceresidential@sequencehome.co.uk so we can investigate and help accordingly.
β
β
β
β
β
5/5
GoogleI used Barnard Marcus when buying my first home. We just exchanged today with a view of completing next week and every step of the journey has been amazing.
From the first viewing with Shahana Hasif she made us feel really welcome and is super friendly and chatty. She also took the necessary precautions with regard to safety (we had our first viewings as soon as the market opened up post lockdown) so we felt very safe when entering the property and when speaking with her. She was also very knowledgeable about the property and answered all the questions we had. Following the viewings when we had other questions she was super responsive when replying to our emails and phone calls.
As this was our first property purchase obviously everything was very new to us as we hadn't gone through the process before. Shahana was so helpful towards us and took into account any reservations we had or if we were unsure about parts of the process and explained them really clearly.
In addition to this, we use Jack Brown as our mortgage adviser and he was also incredibly helpful and supportive. As FTB the mortgage process was a bit daunting but he was genuinely available whenever we needed him to talk through things and was incredibly quick at submitting our application and keeping us informed with updates as soon as he got them.
When speaking with both Jack and Shahana, I genuinely got the feeling that they were as excited as me about the journey to buying a house and it was really nice to share that with both of them.
I'd absolutely consider using Barnard Marcus Tooting if we ever come to sell the house if it means dealing with Shahana and Jack as they made it feel like a breeze.PositiveResponsiveness, Quality, Professionalism
Robyn Β· 26 October 2020
β
β
β
β
β
5/5
GoogleI am potential buyer, Tihon was very helpful and provided a great service.
Optimo Β· 28 May 2024
Agent replied Β· 25 October 2024
Thank you for sharing your positive experience with Tihon at Barnard Marcus Estate Agents Tooting! We're glad to hear that he provided you with great service. If you have any further questions or need assistance, feel free to reach out.
β
β
β
β
β
5/5
GoogleExcellent and professional service from Tihon and the team. Highly recommended, Thank you so much
Gogo Β· 16 April 2024
Agent replied Β· 11 January 2025
Ghonybeah Gogo thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleExcellent and professional service from Tihon and the team. Highly recommended, Thank you so much
Ghonybeah Β· 29 March 2024
Agent replied Β· 25 October 2024
Ghonybeah Gogo thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleJakub alongwith Jean Pierre were very professional and prompt in not only finding a suitable tenant but more importantly keeping the lines of communication going throughout the process for me. Nothing was too much for Jakub who met every issue with a smile and an efficient manner. I am very happy with the service I received and have no hesitation in recommending him to you.
Tanuja Β· 26 October 2022
β
β
β
β
β
5/5
GoogleExcellent service and people, canβt speak highly enough about Nuraya, Brandon and Stefanie. They were professional and knowledgeable throughout and made sure to make my journey as smooth as possible. Thank you π β¦
Sharmin Β· 29 April 2025
Agent replied Β· 23 May 2025
Thank you for your brilliant 5* review and thank you for your kind words Sharmin. Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleMarlie Cartwright is just amazing! So friendly, knowledgeable and enthusiastic! With Marlie it is an absolute pleasure to view properties. I've recently had a viewing of 2 flats on Garratt Lane, but unfortunately the flat I liked for my son was under offer. The other was on the ground floor and I knew my son preferred the top flat. I am sure Marlie will soon find another even better property that I will buy! Great personality and the real asset to the Barnard Marcus Estate Agents in Tooting. Keep up your great work Marlie!
Biljana Β· 27 October 2017
β
β
β
β
β
5/5
GoogleTyler was super helpful throughout the whole process of us finding a flat. Really efficient and helpful!
Lucinda Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleMy experience with the sales agents at this office was top notch. They work hard, but approach their clients with a mature and relaxed sense of confidence that is unusual in the industry. I will definitely be using them again in the future.
Dougall Β· 18 October 2024
Agent replied Β· 25 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleCaitlin was very diligent throughout the process of purchasing my property recently. Always on hand, answered every question, and proactive in ensuring all sides kept things moving during the sale. She was also very accommodating in organising viewings pre-exchange to ensure a smooth move.
Roseanne Β· 26 October 2023
β
β
β
β
β
5/5
GoogleHad an excellent experience when working with Jakub, I am grateful to all his hard work! Made the process exceptionally easy, he was supportive and responsive throughout the process.
Quick to find tenants and even quicker to put the property online!
A pleasure to work with and would highly recommend Jakub and Tooting Barnard Marcus.
Stephen Β· 26 October 2022
β
β
β
β
β
5/5
GoogleCaitlin was my rep at Bernard Marcus who was incredibly helpful, responsive and diligent helping me with my first property. Special mention to the team who would always be available should Caitlin be away and things needed done/chasing asap!
Would highly recommend!
Henry Β· 26 October 2023
β
β
β
β
β
5/5
GoogleI recently purchased a property via Barnard Marcus and dealt with Shahana, representing the seller for a property in Tooting. Shahana was very professional and extremely helpful in arranging viewings and answering queries, both before and after our offer had been accepted. She was also very pleasant to deal with, thanks Shahana!PositiveProfessionalism
Xavier Β· 26 October 2022
β
β
β
β
β
5/5
GoogleMr. Tihon helped me view a few properties in the neighbourhood of Tooting. He was quite diligent about showing around every aspect of the property and answered patiently to any questions I had. I would recommend Barnard Marcus and Tihon if anyone plans to buy properties in and around Tooting!
Shravani Β· 28 February 2024
Agent replied Β· 25 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation Shravani Mishra. Best wishes, Lucy, Customer Relations.
β
β
β
β
β
1/5
GoogleWe rented a property through BM in May 2017, when we viewed the property it was not clean and we were told the property will be professionally cleaned before our move in date. When we moved in the property was still in the same state and we emailed BM letting them know that we will not pay for a professional clean when we move out.
During our tenancy (that finished Nov 2019) we had the following issues:
1- Simple repairs such as fixing a sink tap or a toilet seat or a dishwasher or a toilet flush took over 3 months. Our last repairs which was a toilet tap was reported 4 months before our move out date and it was still not fixed by the time we moved out, multiple emails were sent to them but they didnt care.
2- We were only given 5-6 hours notice before viewings of the flat, most of the times we were at work and trusted state agents to show the property to future tenants. On 2 occasions the agent named KASHAF left the door of our property unlocked, luckily nothing was stolen.
3- We received our check out inventory 6 days after we moved out and most of the things were left in good condition (as per inventory), we were told that we will have to pay for the professional clean which i refused to as when we moved in flat was not professionally cleaned. I forwarded the email correspondence i had with the agent at the time we moved in.
4- A week later we received an email from Eleanor Baker stating that landlord will be claiming the whole deposit for the damaged caused to the sofa and wardrobe, when i told her that there was no damage when we handed the keys and there is no damage mentioned in the check out inventory and asked her how all of a sudden they are making this unsubstantial claim, her reply was βi will pass this on to landlords but i dont think they will drop the claimβ. She totally ignored the check out inventory report carried out by a third party and stopped replying to my emails.
5- i called PJ several times and he told me several times that he will catch up on this situation and get back to me but its been 10 days now i am waiting for someone to tell me when am i going to get my deposit back.
I thought renting a property through estate agents makes your life easy but this has been terrible experience and I would never ever use BM or any high street estate agents as they all put on a professional face but donβt care about people and their money.
Dure Β· 26 October 2020
Agent replied Β· 25 October 2024
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
β
β
β
β
β
5/5
GoogleThe new lettings team in Tooting have been an absolute delight to work with, from the day I viewed the property to the day I moved in everything was exceptional.
Pruthvi and Megha went above and beyond to ensure the move in went smoothly. Definitely not the usual high street agents! Will definitely be recommending to friends and family and using you in the future. Thank you!!!
Thejal Β· 27 October 2019
β
β
β
β
β
5/5
GoogleShahana was ver professional and helpful on our visits. She took the time we need it to go though all the information that you need when you are buying a property.
Fernando Β· 26 October 2020
Agent replied Β· 25 October 2024
Hi Fernando. Thank you so much for taking the time to leave us a review. We're delighted to hear that our Barnard Marcus team provided a five-star service!
β
β
β
β
β
5/5
GoogleJamie was very professional and helped guide us through sales process. He and the team worked hard to ensure a fast and fairly priced sale. Katie the sales progressor was also very helpful, responsive and reassuring.
Imira Β· 26 October 2023
β
β
β
β
β
5/5
GoogleReally friendly staff, superb advice and easy to deal with. Definitely felt like she was on our side at all times throughout the buying process. Would 100% recommend and return in future for further business. Thank you Shahana for making the process so smooth. We would not have completed without your kind and valuable assistance.
Paavan Β· 26 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.