Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNuraya is a life saver!! After being badly messed around by a previous landlord they were working with, Nuraya managed to get us in to see 2 properties in a day and close on one the same day. Constant communication and never making us feel as if we are asking too much. Compared to our previous estate agent this has felt professional, open and easy! Thank you Nuraya for all your help and hard work.
Aoife · 8 November 2025
Agent replied · 22 November 2025
Thank you for your kind words! We are so happy to have been able to find you the perfect property. Our team at Nuraya is dedicated to providing exceptional service with constant communication. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve been with Barnard Marcus for several years and my experience has had its ups and downs. Recently, I’ve had a much more positive experience with the new team under Stefanie’s management. Stefanie has been particularly helpful, clear, responsive, and professional throughout, and really made the process feel smooth and well-handled. Nuraya was also lovely to deal with and contributed to the overall positive experience. I appreciated the added transparency and efficiency this time around. A noticeable improvement and much appreciated. Happy to recommend based on my recent experience.
Asad · 26 May 2025
Agent replied · 24 June 2025
Hi there! Thank you for sharing your experience with our company. We're thrilled to hear that our team, especially Stefanie and Nuraya, have made a positive impact on your recent experience. We are continually striving to provide excellent service and transparency to all our clients. Thank you for recommending us! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've always had a good experience with the Tooting branch while searching for tenants.
Big thanks to Nuraya, Stefanie and Brandon for making it all a smooth process.
They were always on hand to advise on what would be the best move, as well as being open and realistic.
Friendly, professional and very easy to work with, they were always responsive and ensured that we were always kept up to date.
Walid · 18 March 2025
Agent replied · 23 May 2025
Thank you for taking the time to share your experience and for your wonderful 5* review Walid! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStefanie is a delight to deal with
Stefanie of Barnards & Marcus is the ultimate property sales manager. She is not pushy, she gives you the facts and lets you make up your own mind. She has integrity and is a model of discretion around the sales process - the fact that she will not divulge confidential info about the other party gives you confidence that she maintains the same wall around your info. What’s more, she is always cheerful and nothing is too much trouble for her. She made our viewing of countless properties over an extended period an absolute delight come rain or shine.
Thank you
Claudia Portillo
CMfacilities · 9 November 2024
Agent replied · 22 November 2024
Hello Claudia,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Stefanie provided you with such a positive experience and that her professionalism and cheerful attitude made your property viewings enjoyable.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience with the Barnard Marcus Tooting branch - Fintan was incredible and supportive! He worked weird hours to help me get the contract through, was always easily contactable and made sure the property was in a good position for me to move in. Thanks again!
Eloise · 22 October 2025
Agent replied · 22 October 2025
Thank you for your kind words! We are thrilled to hear that Fintan was able to provide you with exceptional service. Our team is dedicated to ensuring a smooth and stress-free experience for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBrandon is an amazing person and very very patient and helpful and always available with information and everything that we needed during our processing of our rental property.He is quite focused and does a lot more than we expected from the Agency.
I would like to really express my gratitude towards Brandon and all the other Barnard Marcus team.U are a great team.
Brandon has been and is the 👌 best.He made our dream come true.
Heather.
Heather · 26 October 2024
Agent replied · 9 November 2024
Thank you for your 5* review Heather. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally impressed by these estate agents, they are such nice people, I have never come across any other estate agents like them considering my 55 years of age. They really take customer service to the next level and they really do care about you and not just your money, we wasn’t really available for viewings during the week and they still made it happen for us on the weekend even with such short notice. Leo from lettings is such a nice young man and his manager Marta was so helpful with the paperwork. I couldn’t think of any other estate agents that I would recommend but these guys. Please keep up the good work as we need more agents like yourselves.
All the best,
nadim.
Nadim · 29 March 2024
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review and recommendation Nadim Saf. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTihon is a driven and experienced individual, who has had a positive effect on me as well as on others.
His interpersonal skills are well-tuned - he developed them when he was a personal trainer, helping people find motivation and desire to make themselves better, and having observed how he works, It is clear he prefers to be more personal in this respect. This is also why he has had great success in entering the world of real estate, building trust with clients with excellent communication and positivity, leading to top results.
Thus, I am convinced that Tihon is a great addition to any team and to any industry, because as one person leads in a positive fashion and with directive, others follow.
Konrad · 30 December 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've recently rented a flat through Barnard Marcus Tooting and I wanted to leave Brandon a 5* review for his stellar service and thank him for his help in this process. We've been to many viewings with many different agencies and Brandon is a real standout - professional, warm, hardworking for us and an absolute credit to your office. Thank you!
Chloe · 3 December 2024
Agent replied · 10 December 2024
Thank you Chloe for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTihon is great to work with and I couldn’t be more satisfied with the support he is giving us on our property journey. Five-star service. He has demonstrated incredible proactiveness despite us being walk-ins to his office and has been incredibly friendly, honest, and supportive all throughout. He has taken a very personalised, attentive approach and patiently guided us through the different routes we could take. I look forward to continuing my property search with him.
Neil · 28 February 2024
Agent replied · 25 October 2024
Many thanks Neil for your amazing 5* review which I have passed on to our dedicated Tooting's team. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleI am very disappointed with you as a Company , unless I do the chasing up until this morning I was getting no feedback! Also asked to lower the price which we have and now fall into a bad price bracket ! Used the recent heatwave as en excuse for lack of viewers despite being told they had viewers waiting for property like ours !
Also am tied into a 22 week contract !!!!! And single agency, which i am now trying to change to multi agency , to hopefully get more input aka viewers
I totally regret signing with this agency now !!!
Susan · 23 August 2025
Agent replied · 22 September 2025
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSarankan was very helpful with assisting us as first time buyers. We had a special case with my wife’s immigration status which was no issue for Sarankan. Was very good at explaining the process and the nuances of our mortgage. Also very easy to contact. Highly recommend
Mark · 10 February 2025
Agent replied · 8 October 2025
Many thanks Mark for taking the time to leave us your stunning recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a good experience with Bernard Marcus in Tooting to find a house , Nuraya was very helpful with all support that was need it . I really recommend this agency to find your perfect house .
Vanessa · 19 April 2025
Agent replied · 23 May 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn't recommend them enough. Requested a rental valuation and Jakub came to my property. He explained the fee he charges as well as what him and his team do and everything he told me was exactly what happened.
After instructing Jakub, he had photos taken the next day and we were online within 24 hours from appointment. To my amazement by next day afternoon, I was agreeing on the new tenants who moved in two weeks later!
Will definitely use Jakub again and will recommend any landlord to go with Jakub and his team.PositiveResponsiveness, Quality, Professionalism, Value
Mike · 26 October 2022
Agent replied · 25 October 2024
Thank you so much for taking the time to leave us a five-star review. It's great to hear Jakub has provided a great service and was able to aid in getting new tenants in your property. If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleI had a fantastic experience with Barnard Marcus Estate Agents Tooting. Nuraya, Stefanie, and Brandon were incredibly professional, responsive, and supportive throughout the entire process of finding my new home. Thank you for all your help!
Efth · 24 March 2025
Agent replied · 24 June 2025
Hi Efth,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Nuraya, Stefanie, and Brandon provided you with such a fantastic experience. Your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI am a first time buyer and as expected I was full of questions about the process and options, and Sarankan was very attentive and patient, always in touch and helping me at every step. I recommend him.
Fabio · 24 February 2025
Agent replied · 22 September 2025
Thank you for your wonderful 5* review! We're thrilled to hear that Sarankan was attentive and patient in guiding you through the process as a first-time buyer. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHad a brilliant experience with Barnard Marcus, as they helped us rent an amazing 4 bedroom property. Iqra was our agent and she was really helpful and friendly. She went over and above to make sure we got the property and helped us get all the relevant documents completed on time. Any questions we had she answered straight away as well!
Adam · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe can’t thank Sarankan enough for his outstanding service as mortgage advisor. He was quick, professional, knowledgeable and extremely helpful throughout each and every step of our home acquisition process. Thank you Sarankan for your support!
Maria · 16 December 2024
Agent replied · 23 December 2024
Thank you so much for your wonderful 5* review Maria! We're thrilled to hear that Sarankan provided you with outstanding service during your home acquisition process. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 2/5
GoogleDisappointed but relieved to be moving on...
Poor communication. No feedback from viewings unless chased. Approximately 6 viewings in 3/4 months. No notice if there has been a cancellation until chased. No consistency of service or point of contact throughout. Dropped asking price multiple times on their advice with no increase in viewings.
Tom · 15 November 2025
Agent replied · 22 November 2025
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBrilliant service. In particular, Iqra was the single most helpful estate agent I have ever met. She answered all calls; responded to all emails; provided an excellent video tour and kept me fully informed about all contractual developments. Most estate agents treat you as just “another customer”, but Iqra certainly did not. Great service.
Edward · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the pleasure of working with Sarankan at Bernard Marcus for my mortgage needs, and I couldn’t be more grateful for his support. From the beginning, it was clear how much he cared about understanding my priorities and ensuring I achieved the best possible outcome. He patiently guided me through every step of the process, answering all my questions with clarity and reassurance. Thanks to his expertise and dedication, I felt confident that the products I chose were perfectly aligned with my lifestyle.
Jeyananthiny · 3 December 2024
Agent replied · 10 December 2024
Hello Jeyananthiny,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Sarankan provided such excellent support and guidance for your mortgage needs. Your kind words are greatly appreciated.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSarankan has been amazing, always happy to go above and beyond and help me every step of the way. Would recommend 10/10!
Jude · 24 February 2025
Agent replied · 9 August 2025
Thank you so much for your fantastic 5* review Jude! We're thrilled to hear that Sarankan has been amazing and provided exceptional service throughout your experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleDealing with many sells negotiators over the years Barnard Marcus's sells negotiator Tihon is one of the best i have come across. He's experienced, efficent and passionate to get the job done. A true asset to the company.
Keep up the good work T.
Designed · 28 February 2024
Agent replied · 25 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTihon has been a fantastic ambassador for Barnard Marcus. From our first viewing, to offering right through to having our offer tied up Tihon has been of great help. His swift communication and regular updates has allowed our whole house buying process to run smoothly.
Davina · 29 January 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
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