Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHappy Customer
Happy with the valuation lots of viewings then sold the property promptly.The first buyer pulled out at the last moment but Andrews had it back on the market the next day.Again plenty of viewing’s and the property was sold a month later.The whole team at Andrews worked really hard and we would have no hesitation in recommending them to any one
Natalie · 29 July 2024
Agent replied · 23 October 2024
Thank you, Natalie! We're thrilled to hear about your positive experience and appreciate your recommendation. Our team is dedicated to providing excellent service, and we're glad we could assist you promptly.
★★★★★ 5/5
GoogleMichelle Smethurst Andrews Quarterly Award Winner
Property Manager. Great Service the best!
Par-Goran · 16 February 2026
Agent replied · 22 October 2024
Hi Par-Goran, what a brilliant review. We are so pleased to see you have had such a positive experience with us over the years and have been particularly impressed with Shannae. Thank you for the fantastic feedback and five star review. Thanks, Rhys
★★★★★ 5/5
TrustpilotI spoke to Jasmine who was courteous…
I spoke to Jasmine who was courteous and professional throughout our interaction, great service!
Jemma · 11 July 2024
Agent replied · 23 October 2024
Hi Jemma, thank you for the review!
★★★★★ 5/5
TrustpilotI want to thank Andrews property Group…
I want to thank Andrews property Group for making it easy for people getting good accommodation,thanks to Ruth,and the other staff members most special thanks goes to Patrick, you,re the best thank you so much for your understanding and patience with me and above all thank you for putting a smile on my face.I am happy I move in to my accommodation. Keep the good work.
Patience · 27 March 2023
★★★★★ 5/5
TrustpilotProfessional service
Very personable and good service taking me through the process. Charlotte and Claire were great and very professional. Thanks again Michael
Dear · 23 February 2024
Agent replied · 23 October 2024
Thank you for the five star review. Brilliant to see that Charlotte and Claire were able to provide you with an excellent service from star to finish. Thanks again, Rhys
★★★★★ 5/5
TrustpilotEverything went really smooth…
Everything went really smooth throughout the entire process. Staff was ever ready to assist with all we needed.
Prince · 23 April 2024
Agent replied · 23 October 2024
Thank you for the five star review. We are so pleased to see you had a great experience with Andrews. Thanks again, Rhys
★★★★★ 5/5
GoogleOur experience with Andrews has been fantastic for the last three years. Michelle has genuinely been so helpful. Couldn’t have asked for better!
Ben · 15 November 2025
Agent replied · 22 November 2025
Hi Ben, thank you for your wonderful review! We're thrilled to hear about your fantastic experience over the past three years. Michelle will be delighted to know she made such a positive impact. We look forward to continuing to serve you! Best wishes , Lisa
★★★★★ 5/5
TrustpilotVery helpful company
Andrews is a company that is very helpful with accommodation. Especially the agent who took me round for viewing; Sharon Bird has been so pleasant and patient.
Constance · 3 October 2023
Agent replied · 23 October 2024
Hi Constance, thank you for the five star review for the team in Downend. Great to see the negotiator you dealt with met your expectations.Thanks, Rhys
★★★★★ 5/5
GoogleI bought my house through Andrews. Pietro and Chandel were incredibly helpful. We had a lot of back and forth and they navigated both myself and buyer through the process in a very professional way. Thank you.PositiveResponsiveness, Professionalism
Sophie · 23 October 2022
Agent replied · 22 October 2024
Dear Sophie,
Thank you for your feedback.
I am very happy to hear that my dream team (Pietro and Chandel) delivered once again.
Wishing you all the best in your new home.
Kind Regards,
Tomasz Faba
Branch Business Manager
★★★★★ 5/5
TrustpilotGood service & nice staff
Have used Andrews (Southfields branch) for over two years now and the staff always do their bit to make all the processes easy for you.I have recently renewed my tenancy & we had some delays in getting some documents together from the landlord. Tomasz Faba at Andrews Southfields kept us updated with the process and was professional at every turn.Highly recommended.
Jack · 8 August 2023
★★★★★ 5/5
TrustpilotI’ve recently find a flat to rent with…
I’ve recently find a flat to rent with them.Good professional, efficient and quick.I would like to highlight Michael who was helping me and my flatmate in every step of the process, any problem he was quick to solve and give us the best solution. Also really friendly, supportive and great professional.Really happy with the service, even renting and moving is a stressful process thanks to him the process was smooth and easy.Really recommend this place
Jana · 27 September 2023
Agent replied · 23 October 2024
Hi Jana, thank you for the five star review and thank you for the recommendation. Great to see Michael has been so helpful in your search and delivered excellent support to yourself. Thank you for sharing your experience and good luck with your new home! All the best, Laura.
★★★★★ 5/5
TrustpilotVery professional and simple to deal…
Very professional and simple to deal with. Monika is a star.
Andy · 20 August 2024
Agent replied · 23 October 2024
Thank you, Andy! We're thrilled to hear you had a great experience. Monika will be delighted to hear your kind words.
★★★★★ 5/5
TrustpilotMonika
Good timely service.
Bill · 2 May 2026
Agent replied · 25 May 2026
Hi Bill, thank you for your wonderful review! We're thrilled to hear you enjoyed our timely service. Your feedback is greatly appreciated and motivates us to maintain high standards. If you need anything else, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleI’ve been using Andrews for a number of years and I’d recommend them wholeheartedly. Michelle in particular is particularly diligent and professional
James · 19 November 2025
Agent replied · 22 November 2025
Dear James, thank you for your wonderful review and for recommending us! We're thrilled to hear about your positive experience with Michelle. Your feedback is greatly appreciated and motivates us to continue providing excellent service. … More
★★★★★ 5/5
TrustpilotTom Kite and the Tewksbury branch were…
Tom Kite and the Tewksbury branch were extremely helpful in my property purchase processed providing me with exceptional help, always answering even the smallest of questions, and ensuring I was thoroughly looked after and supported throughout. I felt very informed, and the process was swift and calm. Tom was exceptional in helping me find the right people and understanding the process of purchasing as a whole.
Marcus · 16 February 2023
★★★★★ 5/5
GooglePietro and Chandel were extremely helpful, polite, informative and courteous throughout the process. They kept great communication between us (buyer's) and the sellers and our respective solicitors.
Always available and easy to reach.
Highly recommended!
Thanks again!
Jackson · 23 October 2022
Agent replied · 22 October 2024
Dear Jackson,
Thank you for your feedback.
We are all very pleased to hear that you satisfied with the excellent service delivered by the amazing Pietro and Chandel.
Best of luck in your new home.
Regards,
Tomasz Faba
Branch Business Manager
★★★★★ 5/5
TrustpilotBrilliant experience with Daniel from Andrews
I had a viewing with Daniel Thompson this week and wanted to say that not only did I enjoy the experience, but Daniel was so polite, and informative regarding the property and had such a lovely approach.I work in customer service myself in the property industry and so know brilliant service when I receive it, so Thank you Daniel.
Wendy · 1 September 2023
★★★★★ 5/5
TrustpilotThoughtful service
I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated
Nikki · 12 July 2024
Agent replied · 23 October 2024
Hi Nikki, thank you for taking the time to leave us a review. Brilliant to see that Nicole and Hayley were so accomodating and supportive to you. Wishing you all the best in your new home. Thanks, Rhys
★★★★★ 2/5
TrustpilotDC law solicitors suggested by Andrews
Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them
SETO · 6 November 2023
Agent replied · 23 October 2024
Dear Sir / Madam,Thank you for your review of Andrews and our conveyancing partner DC Law (part of the Simplify Group). I am sorry that your experience has been poor.I have just now written to the CEO of Simplify to ask them to give me a forensic analysis of what has happened here.If you would be so kind as to email to me at choward@andrewsonline.co.uk I will ensure that I respond in full to your complaint once I have further insight.Kind regardsCarl HowardGroup Chief Executive
★★★★★ 5/5
Trustpilothayley tenet
Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x
Rebecca · 16 February 2023
★★★★★ 5/5
GoogleI dealt with Michael Villacis in the lettings team. Great guy, and got tenancy arranged with no delays :)
Shane · 16 February 2024
Agent replied · 11 January 2025
Hi Shane, thanks for the fantastic review for Michael, really pleased we were able to help you with arranging your tenancy and managed to do so, promptly too. Thanks, Rhys
★★★★★ 5/5
TrustpilotI highly recommend Andrew's property…
I highly recommend Andrew's property group .Jasmine has been very supportive and really helpful . Thank you so much Jasmine for your support.
Chani · 14 November 2023
Agent replied · 23 October 2024
Hi Chani, thank you so much for taking the time to recommend us and write us a five star review. I am really glad to hear Jasmine has been able to deliver excellent support to yourself. Thank you again and all the best, Laura.
★★★★★ 1/5
TrustpilotDo not give these company your money!.
I am disappointed with the company’s way of handling an holding deposit . They requested we pay this amount (£346.15 ) to let a 2 bed flat after failing the reference check. We demanded for our deposit back. We were told that we couldn’t get a refund because we told them we earn more. I have requested them to send us a proof or document where we confirm our earning. Nothing was sent. All they said was for us to get a solicitor that the deposit has been handed to the landlord and they will not refund and they will not reply any more email from us.
Slay · 7 March 2023
Agent replied · 23 October 2024
Thank you for taking the time to share your feedback on the pre-tenancy process with Andrews, I am sorry it did not meet your expectations and we weren’t able to help you with your housing needs. Under the Tenant fees act 2019, if referencing fails due to an omission or incorrect details being provided by a tenant for referencing causing them to fail the application, we are legally able to retain your holding deposit. I understand it looks like you asked for further information on this and on which document you stated your total earnings, I’m sorry this information was not provided to you at the time. If you could email wecare@andrewsonline.co.uk with the details of your situation, we will be happy to look into this further and provide you with the information you have requested.Kind regardsCarl HowardGroup Chief executive
★★★★★ 5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Joseph · 16 January 2024
Agent replied · 23 October 2024
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
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