Trusted Agent profile · Wandsworth
★★★★★
2,122 reviews across 2 platforms
2a Replingham Road, Southfields, London, SW18 5LS, Wandsworth, SW18 5LS
Part of Andrews, see every office.
Andrews's office in Wandsworth, at 2a Replingham Road, is rated 4.9 out of 5 across 2,122 reviews on two platforms, including 206 Google reviews rated 4.9.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
5/5
TrustpilotAmazing company and customer service!
I had the pleasure of working with Maria when finding a new flat to rent. She was very kind and determined to get a place that would suit me. The whole process was quick and smooth and I cannot fault Andrews at all! Any questions I had were answered quickly, and their response times were rewardable. With Maria, I was able to move in just 4 days after I had viewed the property which was very impressive. Andrews have also been very supportive with getting things fixed as I had a problem with the toilet, and they sent a plumber out less than 2 hours after I had initially called! Amazing property group and will definitely look to Andrews next time I am looking for a new home!
5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotGreat experience with Andrews
Great experience with Andrews. Greg was brilliant in showing us around and advising us on the letting process. Would recommend.
5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
5/5
TrustpilotGreat service from Luke of Andrews Leasehold…
Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.
Thank you for the five star review for the leasehold team, in particular Luke. Brilliant to see that he has made such a big impression in such a short space of time. Fantastic to see you have full confidence in Luke and the team's ability to deliver the service required. Thanks, Rhys
5/5
TrustpilotGreat experience viewing a property…
Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.
1/5
TrustpilotWhere do I start
Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!
Thank you for sharing your feedback of your time as a tenant with Andrews property group, I apologise that we were not able to meet your expectations on this occasion. With regards to the condition of the property on move in, a landlord does not legally have to provide a clean property for a tenant, only a safe property. Therefore, occasionally a landlord may not opt to pay to clean a property before move in. Although I appreciate this is frustrating, this does mean that as long as an inventory is provided which states the condition of move in when the tenancy starts, then a tenant would only be obligated to return the property in the same condition and would not be required to clean it on the way out. This is not something we advise within Andrews, our professional advice is for a landlord to always have a property professionally cleaned before every move in and this noted on the inventory, then each outgoing tenant would need to return the property in the same fashion. With regards to your maintenance issues, it is not our intention to take this long to repair items during a tenancy and I apologise for this. If you would like to provide further details of your experience to wecare@andrewsonline.co.uk we will be able to learn from this to ensure this doesn’t occur for future tenancies with Andrews. Kind regards,Carl HowardGroup Chief Executive
5/5
GoogleI had a great experience at this branch. Shannae and her team were really helpful and attentive. Made me feel comfortable and we’re very informative. Especially as someone in the early stages making enquiries.
Good Afternoon Rasheed, Thank you for your five star review and for your kind words complementing our team and Shannae in particular. I am glad to hear you found our assistance to be informative and we hope to find you your new home in due course. Kind Regards, Tomasz Faba Business Manager
5/5
TrustpilotNancy Henley was extremely helpful when…
Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.
Hi Lisa, we know Nancy has a great wealth of knowledge and it certainly seems she was keen to share some of that with yourself whilst out viewing properties. Thanks for the five star review, Rhys
5/5
TrustpilotViewed a property today and Shannon B…
Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you
Hi Patti, thanks for taking the time to leave us feedback regarding your recent experience. Brilliant to see Shannon was able to provide a brilliant viewing for you. Thanks, Rhys
5/5
TrustpilotMichael was really great!
Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.
Hi Charlotte, thank you so much for the brilliant review! Great to see that Michael was on hand to help you through what can be a daunting process, especially when it's your first time moving. We hope you have settled in well.Thanks again, Rhys
5/5
TrustpilotExcellent customer care from Andrews Southfields
For the past 14 years I been working overseas. During this time I engaged Andrews Southfields to manage the rental of my property. I can report that I have always received a courteous, timely and professional service from Andrews, with special mention of Michelle who has been dealing with day to day management of the property.
Thank you for your kind words and for trusting us with your property for 14 years. We're thrilled to hear about your positive experience, especially with Michelle. Your satisfaction is our priority!
5/5
TrustpilotEven with complicated requests Louise…
Even with complicated requests Louise has been brilliant.
Hi Lindsay, thank you for the five star review. Amazing to see that Louise has been such a support to you when required! Thanks, Rhys
4/5
TrustpilotKyle was lovely in the house tour in…
Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.
We appreciate you taking the time to leave a five star review for the team in Bath and we know Kyle will certainly love seeing your feedback too. Thanks, Rhys
5/5
TrustpilotDealt with Zak who was highly…
Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.
Hi Paul, thank you for leaving us a five star review. Brilliant to see Zak in our Bath office. Hope the move went smoothly for you and we hope to help you again in the future.Thanks, Rhys
3/5
TrustpilotGood work.
Good work.Sarah was helpful in giving early response. And sorting the issues early as well.
Hi Rishav, thank you for the review. Of course we would love to know what we could have done differently or improve on, in order to provide the full five star service! We'd love to hear any further feedback if you wouldn't mind providing further information to myself (Rhys) to RMessenger@AndrewsOnline.co.uk thanks, Rhys
4/5
TrustpilotA lovely lady in lettings
I spoke with a very warm and Professional young woman this morning about renting a house.This woman was called Izzy and from the downend branch. She was brilliant at answering all my questions and concerns. I came off the phone feeling happy that all that was discussed was heard snd sorted.Great person to have working for your company.Rebecca Shomuyiwa
Hi Rebecca, thank you for the positive review for Andrews Downend. Great to see that Izzy was able to answer all your queries promptly and professionally. Thanks, Rhys
5/5
TrustpilotSarah was quick and polite with her…
Sarah was quick and polite with her responses and was a great help with our deposit.
Hi Nathan, thanks for the fantastic review. We are so pleased that Sarah was able to help you so efficiently. Thanks, Rhys
5/5
TrustpilotHappy viewers …
Arranging our viewing was straight forward and Isaac Biggerstaff sorted times and keys etc. He arrived before us and was very welcoming and personable. He showed us around the apartment without being over bearing, allowing us time to look into every nook and cranny, but on hand to answer our questions. He looked after my elderly parents with respect and patience .. Thanks Isaac much appreciated.
5/5
GoogleAndrews have been very helpful with arranging required repair works for our property in a timely manner and liaising with different contractors. Communication with Sharon was clear and timely throughout the process which made the experience very smooth.
Hi Steffen, thank you for your review. We are very pleased that you have found our service helpful and smooth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Wandsworth won ESTAS awards in two years, most recently 2020.
ESTAS winner in two years: 2019, 2020.
ESTAS awards by year, 2019 to 20202020 3 Silver ESTAS 2020 winners
2019 1 Silver ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Andrews Southfields hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
Yes. Andrews Southfields won Silver for Lettings (Tenants) in London South West and Silver for Lettings (Landlords) in London South West at the ESTAS 2020 awards, and 2 other industry awards since 2019.
