5/5
TrustpilotWould recommend
We had some complications with the sale of our property but Benga and Duane were both super helpful throughout the whole process. Would definitely use Andrews again
Trusted Agent profile · Wandsworth
Andrews Balham reviews in Wandsworth
★★★★★
2,157 reviews across 2 platforms
2-3 Balham Station Road, Balham, SW12 9SG, Wandsworth, SW12 9SG
Part of Andrews, see every office.
Andrews's office in Wandsworth, at 2-3 Balham Station Road, is rated 4.9 out of 5 across 2,157 reviews on two platforms, including 262 Google reviews rated 4.8.
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Reviews
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleVery happy with Andrews and their team from Balham, especially Reece who is instrumental in leading things to a successful landing!
5/5
GoogleWe've had a great experience with Natasha and Tracy at Andrews. They went above and beyond to ensure our sale and purchase went through, despite difficulties along the way and were always very responsive and contactable. Advice around our sale was also on point and we achieved a price for our sale that we were happy with. I would recommend Andrews for anyone looking for a Real Estate Agent!
5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
5/5
TrustpilotExcellent communication
Really pleasant experience with Andrews. Both Di and Jean-Pierre were excellent communicators. They were responsive and supportive every step of the way. They really fought for our corner and made the experience easy for for us.
5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Agent replied · 23 October 2024
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Agent replied · 23 October 2024
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
5/5
GoogleVery impressed with the service provided by JP (and Marcus) at Andrews. We were let down by our previous managing agent at the start of the Covid-19 situation and they stepped in to help us resolve quickly, as if it was their own problem, saving us significant stress and losses. Will definitely use again for other properties.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 9 January 2025
Good afternoon Emma, thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole moving process. JP
5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
Agent replied · 23 October 2024
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
5/5
TrustpilotProperty Manager
We are now dealing with a new property manager, Louise and she has pulled out all the stops to organise and manage some complicated landlord/tenant/building fabric issues.
Agent replied · 23 October 2024
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
5/5
GoogleNatasha was super helpful and friendly throughout our buying process. She coordinated all aspects of the transaction efficiently.
5/5
TrustpilotThe people I dealt with were professional and friendly.
The people I dealt with (James and Janine) were very professional, efficient, focussed and friendly. Their communication was very good and they kept me updated on all aspects of the sale process at all times.
Agent replied · 23 October 2024
Hi Martin, brilliant to see James and Janine have been on hand to help you through the sale of your home and updated you at all times. Thank you for the five stars and all the best, Laura.
5/5
TrustpilotKatie Maggs was a brilliant help in the…
Katie Maggs was a brilliant help in the process of buying a property in Bristol. She was professional, friendly and very efficient in getting what we needed in order to exchange and complete.
1/5
TrustpilotSold an unsafe flat
After signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
Agent replied · 23 October 2024
Joseph, I'm sorry to hear about your experience. I would happily look into this further if you are able to provide a little more detail. My email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup CEO
5/5
GoogleWhen so many more flashy agents were quoting unrealistically high asking prices and correspondingly high commissions, it was refreshing to find one that provided realistic advice on price and asked reasonable commission backed by good service. I suspect they saved a great deal of time and money whilst avoiding the disappointment that would have come by entertaining the exaggerated claims of their competitors.
Agent replied · 22 October 2024
Good afternoon Cliff we’re so glad to hear that you had a smooth experience from start to finish. ,
1/5
TrustpilotLeasehold Incompetence
Incompetence of the highest level.Staff turnover is shocking which says it all.Be prepared to go into legal battle over negligence to get them to do anything.Do not buy a leasehold property if managed by Andrews.
Agent replied · 23 October 2024
Thank you for your review of Andrews Leasehold Management. I am sorry to hear that your experience has been poor. We did have some issues with our leasehold business historically and the new leadership team has been working hard since October 2022 to address these issues. I am satisfied that improvements have been made although conscious it takes time and that may not be your experience.If you were to email me at choward@andrewsonline.co.uk I would gladly review your experience and respond in full.Kind regards,Carl HowardGroup Chief executive
5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
5/5
TrustpilotGreat
Took the time to show the property properly, not rushed through. Was able to answer questions I had. Polite and professional!
Agent replied · 23 October 2024
Thank you, Stacey! We're thrilled to hear you had a positive experience. Our team strives to provide thorough and professional service. We appreciate your feedback!
5/5
TrustpilotShamiya helped us view a house her…
Shamiya helped us view a house her communication was so professional and had all the answers to the questions we had
Agent replied · 23 October 2024
Thank you, Mihaela! We're thrilled to hear that Shamiya provided you with professional and knowledgeable service. We appreciate your feedback!
5/5
GoogleVery pelased with standard of service and support from our advisor Julia Rye - kept us well informed throughout the entire process
Agent replied · 22 October 2024
Thank you so much for taking the time to leave us a review. Fantastic to see that Julia has been so helpful to you. We know she will really appreciate you sharing your positive experience. Thanks again, Rhys
5/5
TrustpilotMy experience was great
My experience was great, the Andrews Property Group Agents, especially Sameer Jamani, who helped us find the best option to find a home, were very efficient and professional.
1/5
TrustpilotMassive price increase.
I am a landlord that had links with Andrews for over 16 years. I just required a simple renewal/extention of an existing tenant contract (AST) with no change of tenants. Andrews increased the price of this by a staggering 360% in 2022 compared to 2021. Unjustified and greedy.
Agent replied · 23 October 2024
Scott, thank you for your review. I am sorry about your experience and that it has taken me until now to reply. I took over as CEO for Andrews in October 2022 and have made customer experience one of our key priorities. Our aim is to become the Most Trusted and Admired in our sector. I appreciate that is of cold comfort given your experience although would hope that perhaps in tim you may be willing to give us a 2nd chance.Carl HowardGroup Chief Executive
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Andrews Balham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
