Trusted Agent profile · Walton-On-Thames

Rochills Ltd Walton-On-Thames reviews

4.8

★★★★★ Excellent

348 reviews across 3 platforms

69 High Street, Walton-On-Thames, KT12 1DJ

Rochills Ltd's office in Walton-On-Thames, at 69 High Street, is rated 4.8 out of 5 across 348 reviews on three platforms, including 337 Google reviews rated 4.8.

Google logo

4.8 / 5

337

Reviews on Google

This office

Yell logo

3.4 / 5

10

Reviews on Yell

This office

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1

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the Walton-On-Thames office, from every platform, shown as written. First names only.

5/5

Google

We recently purchased our first home with Rochills. Marcel, Danielle and the team were great throughout the whole process always on hand to answer questions and really flexible with viewings of the property during the process. The communication from them all was really good and it was a seamless process. Would highly recommend.

Jamie-lee · 14 January 2025

Agent replied · 25 August 2025

Jamie thank you for taking the time to review our agency and for the 5 star review. We are looking forward to seeing how you modernise your property. Great to hear about your experience with our team and please pop in and say hello and let … More

5/5

Google

Having dealt with both Christina and Sharon at Newton Huxley personally, I have found them to be super helpful, organised and knowledgeable in their respective fields and have made my experience an extremely positive one. Will 100percent be dealing with again soon. James, JRR Electrical Contractors Ltd.

James · 12 June 2026

Agent replied · 12 October 2026

Thank you for sharing your positive experience James

2/5

Google

The only reason I give the 2stars is that Jemina was very good when she showed us the property that we ve rent. Unfortunately this estate cares only about money and landlords. They don't care at all when you are a tenant. They don't look after tenants at all. Every time we needed their help for repairs inside the house we should chase them for months...VERY dissatisfied and disappointing as they should care more for the people who paying the rents..... Especially for tenants that they give very good care to the house that they rent....

Maria · 16 June 2023

Agent replied · 15 June 2024

Maria you raised this dispute over Christmas holidays due to the fact that you made an error and paid your rent twice. We immediately returned your money but you felt that this was not quick enough. As mentioned we can not control how fast banks return your money. We fully understand your frustration

1/5

Google

I have been very disappointed with Rochils. There is not enough communication, I was renting an unfurnished property and on moving day got handed a part furnished property leaving us with no where for our current furniture. They gave extra keys for loft and storage which then they took away the day after. There were many many problems with the property which took them very long to fix. The list goes on… Too focused on the money and not about the property or tenants. Not professional and not enough communication between staff tenants and landlords.

Steph · 16 June 2023

Agent replied · 15 June 2024

Steph we are disappointed that you have chosen to air these issues via this platform when we are in the middle of a discussion with you with regards to the "landlords"proposed deductions against your security deposit. We have already advised you of your rights to raise a dispute with the TDS arbitration . We will continue to correspond with you via email.

5/5

Google

I would highly recommend Rochills’ five-star service. I had the pleasure of purchasing my first home with Craig 12 years ago. If it wasn’t for his persistence and drive to introduce me to the right home, my buying journey would have been very different. Which is why when it came to selling the same property, I didn’t waste time contacting any other agent. Having the initial valuation with Dan, I felt at ease with the information I was given and not pressured to put my home on the market until I was ready. The entire process from here felt seamless, from organising the professional photos to drumming up interest in my home, all the way to completion. There was always someone at hand ready to help with any situation - I never felt alone in this process.

Mala · 16 June 2023

Agent replied · 15 June 2024

Mala wow it's a pleasure to hear that over 12 years ago Craig offered a service which resulted in you selecting Rochills to sell your home. And great to hear that Craig , Dan and the rochills sales team continued to offer the same high standard while making sure that you moved without us pressurising you in any way. From myself & Sarah and all the Rochills team we wish you every happiness on your next chapter.

5/5

Google

I have been with Rochills, now Newton Huxley, for many years. A key reason for my loyalty is the outstanding service I receive from Sharon Teh Ghirardani. In fact the whole team have always provided a personal experience that is friendly and extremely professional.

Michele · 12 June 2026

Agent replied · 12 October 2026

Thank you for your positive review Michele, in particular your specific mention of Sharon. We’ll pass your kind words on to her!

5/5

Google

Thank you very much to Rochills, especially Dan and Craig. A local, independent Estate agents with great communication throughout the process, as well as a proactive approach, which I very much appreciated as a vendor. They are great at building relationships with buyers too so that really facilitated the process. Would highly recommend.

Nathalie · 25 July 2024

Agent replied · 24 August 2024

Thank you Nathalie for the excellent 5 star review. Great to hear that the team were proactive and built relationships with both yourself and the buyers to ensure a stressless and successful sale kind regards Marcel Roccia MNEA MBA Director

5/5

Google

Sharon was extremely helpful and readily available to answer any questions or queries, alongside the Rochills team, which made the entire move-in process smooth. Great example of the expected service required from an agent! Highly recommend

Sherad · 27 March 2025

Agent replied · 17 May 2025

Sherad thank you for your 5 star review. We are delighted you had a great experience with the Rochills team and in particular Sharon. Kind regards Marcel Roccia & Sarah Roccia

5/5

Google

Honest 5 starts to Rochills the support was great in every step me and my family we are very pleased and we want to thank you for everything

Daniel · 12 August 2026

Agent replied · 25 December 2025

Daniel , Thank you for taking the time to review our services. We are delighted to get another 5 star review. The rochills team wish you a happy Christmas in your new home. Kind regards Rochills team and Marcel & Sarah Roccia

5/5

Google

We recently bought a property through Rochills, dealing with Callum. It wasn't an entirely straightforward purchase and it dragged on far longer than intended but Rochills were great. I thought their communication in particular was outstanding - using a Whatsapp group meant we could quickly and efficiently share information. Callum is easily one of the best estate agents I have ever dealt with - knowledgeable, calm and professional. Highly recommend.

Charlotte · 16 June 2023

Agent replied · 15 June 2024

Charlotte, thank you for this fantastic feedback. So glad to hear your positive comments on Callum and our communications through out the moving journey. The Rochills team send their congratulations on the purchase of your new home and hope you have many happy memories in the coming years. Please feel free to visit us when passing our high street office. Regards Marcel & Sarah Roccia and the rochills team.

5/5

Google

We appointed Rochills after having no success with another agent. They were quickly on the case and got everything up and running swiftly with a steady flow of people viewing culminating in the longed for sale. I particularly liked how approachable and available they were as a team and our WhatsApp group made communicating easy and efficient. They kept us well briefed every step of the way. I would not hesitate to recommend Rochills. Many Thanks Guys!PositiveResponsiveness, Quality, Professionalism

Tracey · 16 June 2022

Agent replied · 15 June 2024

Tracey thank you for the amazing review. It's always good to hear a success story regarding your move , particularly when you have had an unsuccessful attempt in selling previously. So glad you were happy with our communications and feedback during the sales process. As a team we work hard to ensure you have a great experience and we are delighted we were successful. On behalf of the Rochills team thank you for your custom. Regards Marcel & Sarah Roccia.

5/5

Google

I have been a tenant for a few years with this agency and I am extremely pleased with their service. Sharon and Christina helped us during the whole process and I highly recommend them.

Tsvetelina · 12 June 2026

Agent replied · 12 October 2026

Thank you Tsvetelina for sharing your positive comments!

5/5

Google

Fantastic service from Sharon throughout our viewing, offer application and the overall process of securing a property in Surrey. She was professional, responsive and a pleasure to deal with.

Alex · 12 July 2026

Agent replied · 12 October 2026

Thank you Alex for your positive feedback!

5/5

Google

Sharon was lovely and so helpful with renting my flat- thank you Sharon

Danielle · 16 October 2025

Agent replied · 16 April 2026

Dear Danielle thank you for taking the time to review our services. Great to hear that Sharon was so helpful. Regards Marcel & Sarah Roccia

5/5

Google

Need to say a massive thanks to all at Rochills. Right from the first viewing to the end. As a first time buyer I was very nervous about the whole experience but they helped and explained everything! A big thanks to Craig who was always on the end of the phone and put up with my questions. Would definitely recommend them to anyone who asks

Michael · 16 June 2023

Agent replied · 15 June 2024

Michael we are so pleased to ses that we have helped with your first purchase of a property. We fully understand the stress that comes with a move and it's great to see that Craig provided excellent service and advice. Please feel free to visit our high street office when passing. Once again congratulations from the Rochills team. Kind regards Marcel & Sarah Roccia

5/5

Google

Paul was very professional & helped us both immensely to get the property. He was also very pleasant to deal with. He kept us both updated throughout & went out of his way to organise everything that was needed which was much appreciated. I would whole heartedly recommend Paul. I would also like to mention Sharon who had arranged all the paperwork for us , she was extremely professional. Rochills as a team was 1st class. Many Thanks Alex & NatashaPositiveQuality

Alex · 25 August 2021

Agent replied · 15 June 2024

Alexa & Natasha , thank you very much for taking the time to review our service . I will pass on your comments to Paul and Sharon . Great to see that we provided good communications and professionalism. Regards from the Rochills team Marcel Roccia

5/5

Google

Big shout out to Sarah and Sharon. They are on top of their league providing first class service to the possible tenants. Always answering queries and providing support whenever needed. Very much recommended for anyone looking for a quality agent and property.

Prav · 25 September 2024

Agent replied · 23 October 2024

Prav thank you for your 5 star review. I am sure Sarah and Sharon are delighted to have you as one of our clients/ tenants. May you enjoy the lovely property you have let. Kind regards Marcel Roccia MNEA MBA Director

5/5

Google

In the very beginning of our property search, as first time buyers, we weren't sure what to do and what the process is. We've been online but lacked the knowledge or understanding that only someone competent would have. Walking into Rochills was the best thing we could have done. Craig greeted us and took us through the end to end property buying process, answered all our questions (even when those were financial, mortgage, decision-related - i.e. not property-related) and gave us sound advice on what we should do as first time buyers. He also recommended a mortgage broker which actually has been instrumental in our search for a property. That was 6 months ago. Since then, we've seen many properties with many different agencies and have settled on a property. As we have been having issues with our own estate agent, such as evasive behaviour, misleading information, general unhelfulness, I phoned back and spoke to Callum to ask for some more advice, which he gave, again, with no strings attached. I thought such service is extinct nowadays. I wish Rochills were the estate agents we've gone with! I couldn't recommend them enough. Thanks for the help - we will bear you in mind when we are selling our property!PositiveResponsiveness, Quality, Professionalism, Value

Yana · 16 June 2021

Agent replied · 15 June 2024

Yana Thank you for taking the time to write such as comprehensive review of the service you have received from team. We are always here for advice and perhaps you will pop in to see us when passing our office. Thank you Marcel Roccia MNEA MBA Director & Sarah Roccia and Rochills team

5/5

Google

We recently sold our lovely house of 19 years through Rochills and found them to be absolutely excellent to deal with. Despite numerous to-ings and fro-ings not helped by Covid, we got there in the end! We dealt predominantly with Dan Wallin who we can highly recommend, ably assisted by Craig and even Marcel got involved when things needed an extra push. The entire team was professional, unflappable and very service focussed at all times. Truly excellent estate agents!PositiveResponsiveness, Quality, Professionalism, Value

Margot · 16 June 2021

Agent replied · 15 June 2024

Dear Margot thank you for taking the time to review our service. It is great to see all the rochills team work together to over come all the obstacles especially after your previous attempt to sell with another agency. We all hope you are happy in your new home and please feel free to say hello when passing our office. Kind regards Marcel, Sarah & Rochills team.

5/5

Google

Great experience with Rochills! Jemima has been brilliant from the start (as has Sharon) - she’s been very proactive in communicating, and also took my personal needs into consideration so that she was able to deliver the best service (in terms of pulling levers to help my move in situation during the Christmas period), which was a gesture I really appreciated! Thanks

Nayl · 16 June 2023

Agent replied · 15 June 2024

Nayl, Fantastic review! - Communications is a fundamental requirement for a stress free move - We are delighted that Jemima and Sharon were proactive and able to move in by Christmas. Thank you for you taking the time to provide us with such wonderful feedback . Kind regards Marcel & Sarah Roccia and the Rochills team

5/5

Google

It was a pleasure to work woth Christina, she was professional throughout the whole process. Really happy to have had her help us out!

Richard · 12 July 2026

Agent replied · 12 October 2026

Thank you for taking the time to leave us a positive review Richard. Much appreciated.

5/5

Google

I can’t rate Rochills highly enough, 5 stars doesn’t seem to be enough. Both Dan and Craig were fantastic and helped me through the whole process. Their honest opinions and feedback helped me to get my house sold quickly and smoothly. I would 100% recommend them to anyone.

Lindsay · 16 April 2024

Agent replied · 15 June 2024

Lindsay it is so gratifying to hear that our sales team were so fantastic and helpful throughout the whole process. I must say that they are a very experienced team and it makes me so proud to call them our Rochills sales team. But most importantly it is great to hear that you were delighted with the whole experience . Kind regards Marcel & Sarah Roccia

5/5

Google

We have been with Rochills for 8 years and I cannot fault the service we have received over the last 8 years. Most recently, Paul Whitaker has been extremely professional, helpful, supportive and going above an beyond in finding new tenants for our property. He really is a pleasure to deal with and I really felt that we were working as a team together, to find the right tenants. I cannot recommend highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Alison · 16 June 2021

Agent replied · 15 June 2024

Hi Alison, Thank you for taking the time to post this review . 8 years already ! Great to see that Paul has been professional, and supportive . As always we aim to find the right tenants rather than just the first tenant . Speak soon kind regards from the Rochills team Marcel Roccia

5/5

Google

Sharon communicates very well, responds promptly to enquiries and is always happy to pick up the phone if the matters are urgent.

Bobby · 12 July 2026

Agent replied · 12 October 2026

Thank you for your positive review Bobby.

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