Trusted Agent profile · Walton-On-Thames
★★★★★
269 reviews across 1 platform
46 High Street, Walton-On-Thames, KT12 1BY
Leaders Lettings's office in Walton-On-Thames, at 46 High Street, is rated 4.7 out of 5 across 269 reviews on 1 platform, including 269 Google reviews rated 4.7.
Every review we hold for the Walton-On-Thames office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience working with leaders Walton ,the staff were amazing in assisting our move and providing us with support and guidance at every turn ,taking the stress and worry out of the whole moving process . Overall a very pleasant experience .thank you especially to Leigh and Vicky who managed every aspect of the move for us definitely would recommend leaders . :D
1/5
GoogleWe have been Leaders for year. Again Leaders got the agent fee wrong to their benefit. We hope that they are responsive and can correct it as soon as possible.
Hi Julia, we are sorry that there was an admin error surrounding the agent fee and are saddened that this has resulted in a low star rating for the team at Walton-on-Thames but thank you for taking the time to bring this matter to our attention to allow us the chance to resolve this. It can be evidenced that once this was raised that that Lauren within the branch swiftly rectified the agent fee on our system to amend the error which will ensure that this doesn’t happen again moving forward, we are sorry if this caused you any inconvenience and please accept our apologies once again for this. Kind Regards, Leaders
5/5
GoogleI would like to say a big Thank you to Leaders and to Jessica Murrell that help us to find our home.PositiveQuality, Professionalism
Dear Zornitsa Thank you so much for taking the time to review your recent experience with us at Leaders Estate Agents Walton on Thames branch. I'm so glad we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. I wish you all the best! Kind regards Jess
5/5
GoogleWe have received excellent customer service from our property manager Larissa, who has been very helpful and is always quick to respond.PositiveResponsiveness, Professionalism
Dear Alison Yearsley, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
4/5
GoogleWe have been dealing with Leaders now for 4 years and have found them to be proactive, efficient and professional. We would definitely recommend them to others thinking of letting their property.
Hi Mike, thank you for taking the time to share your feedback. We are delighted you have been happy with the service and would recommend us.
5/5
GoogleStraight talking estate agents who worked tirelessly to get me into my perfect home and get the best deal on my flat! Will be using them again if I ever leave!
Hi Sam, many thanks for taking the time to leave a review. We are so pleased you have been happy with the service. We'll be sure to pass on your kind words.
5/5
GoogleNeeded help with the contract and Larissa Tilley sorted within few hours. Thank you for saving my day.PositiveResponsiveness, Quality, Professionalism, Value
Hi Husnain Basharat, Thank you for the great review of our Leaders Estate Agents Walton on Thames team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
4/5
GoogleWe were really happy with the team at Leaders. Our house sale was a by protracted affair but the team worked hard to secure the sale. Always helpful and professional
Hi Sonny, thank you for taking the time to leave a review. We are pleased you have been really happy with the team and will be sure to pass your feedback onto the branch.
5/5
GoogleLeaders have been managing my property for around 10 years now and have always provided a really friendly and efficient service. Natasha in particular has been great to work with, helping to keep my tenants happy and making sure I meet all my obligations as a landlord. Would be more than happy to recommend their services.
5/5
GoogleFantastic customer service, very kind and helpful staff… Leigh has been great
4/5
GoogleFirst renting a flat, very friendly and professional service, they help in all matters put customer satisfaction first, in the future I'll be happy to use their services
Hi Adam, many thanks for your review. We are pleased you have been happy with the service and will be sure to pass your comments onto the branch.
5/5
GoogleLarissa have been excellent her response is immediate, very friendly, we are very happy with her service.
Hi Atallah, thank you for taking the time to let us know how we did. We hope you have a great day! Kind regards Customer Care Team
5/5
GoogleLeaders have provided an excellent service managing my flat in Walton for many years. Natasha Gwynn in their property management team is very responsive and handles maintenance issues and anything related quickly and effectively.. I am very pleased with the service and recommend Leaders whenever anyone is thinking about becoming a landlord.
1/5
GoogleUseless think twice before you rent any flat from Leaders. I will never rent a flat from them that's for sure
Hi Kieraczek, we're disappointed to hear that you have not had a more positive experience with us and the team at Walton on Thames. We would like to have a better understanding about the issues you have had and ask that if you are happy to do so that you reach out to us at customerservice@leaders.co.uk or phone us on 01344758596 as we would like to see if we are able to resolve any of the issues you are facing and improve your experience moving forward for the rest of the tenancy. Kind Regards, Leaders
5/5
GoogleGreat service from Larissa, quick to respond and made the leasing process very straightforward.
Hello Michael Goddard Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleLeaders have been fantastic, being an overseas landlord we have been completely reliant on their property management service , vicki has been excellent responding to all our concerns and has promptly dealt with everything giving us peace of mind.. very happy with the service from all the team !
5/5
GoogleSam Hardy dealt with me and my partner back in 2014 and she was spot on when it came to dealing with our difficult landlord. I cannot thank the team at Leaders in Walton enough for their professionalism and making our inventory and check out process so straight forward.
5/5
GoogleVery good communication from new property manager Larissa
Hi Charlie & Angela Mearns, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Walton on Thames. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI had a home viewing with Karen. She was excellent in her Job. She went through many details and suggested how we could make the place our home. We have been viewing my properties to buy but that visit was my best so far
5/5
GoogleIt is great. Thank you.PositiveQuality
Hi Jinhee Yoon, we are very happy to have provided you with such a positive experience! Thank you Customer Relations Team
5/5
GoogleWe have been impressed with Natasha Gwynn and the Leaders property management team in Walton. Easy to deal with, responsive and good communication - both with ourselves and our tenant. A team we trust to let and manage our property. Recommended. Ian Cook
5/5
GoogleVery happy with the Service so far although still haven’t found the suitable place lol. Very professional and friendly approach from lovely Karen. Still looking forward to viewing more properties, as I know The one for me is still out there somewhere.
5/5
GoogleFriendly, helpful, great communication. Fleur at walton branch proved invaluable towards the end of our sale when things became tricky. She was always happy to answer any questions we had through out the process of buying and selling through them. Would highly recommend.
5/5
GoogleWe have been dealing with Vicki and Natasha for years and they offer a top notch service to their landlords. They make sure their tenants needs are looked after but without it costing the landlords the earth. A pleasure dealing with you ladies!
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