Leaders Lettings reviews

★★★★★ 1/5

Google

Experience - Milton Drive Room! Francesca Peyton processed the lettings for Leaders Roman Group, Walton Office, over a year ago. Property was advertised, viewing arranged, funds demanded and collected, moved tenant in without disclosing material information like heating and hot water supply has specific 2 hours per day. Two days before the move in, tenant's signed AST was cancelled & given option to sign a lodger's agreement. Move in was organised by some Meaghan Palmer, Move Manager, from some Derby office if Leaders Roman Group. For over a year it was claimed that there is a booster if anyone wants to use heating or hot water out of designated two hours per day. It was never advertised that tenants would rent from Leaders Walton Office. Tenancy documents are arranged via some Leaders Derby Office, the property is managed by some Leaders Woking Office, rent arrears are chased by some Leaders Worthing Office, and formal complaints about such matters are addressed by some Leaders Head Office in Camberley, with some responses coming without any physical address - means unable to share experiences online. One has no idea who these people are. You rent from the Walton Office people in London, and you are being managed as though you live in Derby, Woking, Worthing, or other undisclosed locations. Some communications you receive, especially regarding formal complaints, have no physical address attached, making it impossible to know who is actually handling your situation. As usual - a post is delivered via special delivery, sometimes even on a Sunday night. This Review will be updated to share the experience of more than a year!

Google · 16 April 2026

★★★★★ 5/5

Google

My partner and I had a very stressful time and had to move into a new property ASAP.. We genuinely cannot put into words how amazing Fran is!! She was with us every step of the way.. especially to calm our nerves being young adults moving into our first property! She was so patient, kind and persistent.. The communication was amazing, when we had any problems we heard a response back within minutes.. Overall we were trully blessed to have Fran on our side! A true gem that a google review doesn’t sum up!!

Mollie · 16 January 2026

★★★★★ 5/5

Google

My husband and I have had nothing but positive experiences dealing with the Leaders Letting team at Walton. Our main contact was Jessica Murrell who went out of her way to help find us suitable accommodation to move into. She was helpful, informative and friendly the whole way through and provided a top notch service. My husband and I had rented through Leaders previously and after such a positive experience dealing with Jess Murrell last time around, we knew that Leaders would be our first port of call when we started to consider moving to a bigger place. The process went smoothly and was aided tremendously by Jess and the team's professional approach. Jess' colleague, Francesca Peyton, also assisted us greatly whilst Jess was on annual leave on our move-in date and we couldn't be happier with the flat Jess helped us find. Thank you for all your help and we will certainly be recommending the Leaders Letting team in Walton.

Madeleine · 27 June 2025

★★★★★ 5/5

Google

The whole team are very professional, competent and responsive. Larissa made the process of moving out of our property really easy and replied quickly/ assisted with everything we needed. Jess and Katy are also incredibly friendly and always made things easier for us. Would trust Leaders to help with anything property related!

Mairéad · 5 November 2025

★★★★★ 5/5

Google

Francesca, Moz and Jessica were absolutely brilliant. They helped me a lot throughout the entire process and made everything smooth and stress-free. They were professional, supportive, and always available to answer my questions. I couldn’t have asked for better help and would highly recommend them both.

Jake · 23 December 2025

★★★★★ 5/5

Google

I would like to express my sincere thanks to Lauren Neild at Leaders for providing me with the required account information in a very efficient, clear and timely manner, Her efforts will have saved me hours of work. Thank you very much.

Pamela · 30 December 2025

★★★★★ 5/5

Google

I highly recommend Leaders to anyone looking to rent a property with confidence and peace of mind. A genuinely reliable and trustworthy team. A big thanks to Larissa Hall for always responding back to me so quickly and efficiently. 5 star all round ⭐

Heather · 14 November 2025

★★★★★ 5/5

Google

Jess is a (five) star! As all renters know, the market is very difficult right now and having a kind, efficient, and dedicated agent like Jess really made all the difference for me. Finding suitable accommodation within my budget was a challenge and without Jess's help I can confidently say I would not have ended up in my gorgeous new flat. Jess did more than just send emails to me about suitable properties, with her there was an open line of communication. This meant I could contact her with any questions or queries, and she would also get in touch to keep me abreast of any developments, and to make recommendations. If Jess was out conducting viewings when I called she would *always* get back in touch by day's end. As we moved through the process, we hit some unexpected roadblocks and my move became far more complicated than we could have predicted. There were times when it felt quite hopeless and I was incredibly anxious, but Jess stayed the course and worked her magic for me. Her fantastic project management skills came to the fore, and she kept pushing and liaising with various people right up until the lease was signed. Having Jess's support made an inherently stressful process considerably easier. And although I'm sure I was a nuisance at times, she never made me feel like I was. I'm deeply grateful for that. Jess is a credit to her branch, and the company at large. I expect she will be climbing the ladder at Leaders in due course!

Femi · 19 November 2023

★★★★★ 5/5

Google

Rae-Anne was absolutely wonderful and pivotal in helping my family move into our new home. She was clear, patient and answered every question under the sun that we could have had for her. Every step of the process she was transparent and let us know if anything was missing from our side, or had to change on her side. I find moving incredibly stressful and anxiety inducing and Rae-Anne made this move feel like a walk in the park. Leaders Walton are a wonderful option for renters looking to move properties! Thank you Rae-Anne and team. 😊

Chloë · 19 November 2023

★★★★★ 5/5

Google

I would like to thank to Larissa Hall Marla at Leaders for her continuous support, fast response time to any request and kind approach. Thank you! Gabor

Gábor · 29 October 2025

★★★★★ 5/5

Google

I and my husband would urge anybody who is looking for home to rent or buy to use services of Leaders in Walton-on-Thames. We were dealing with Suzy Cunningham. Our experience was really above our expectations. The first day I enquired about property to rent, Suzy arranged to view property the same day and another one next day. Unfortunately it was not meant to be until much later. We were arranging viewings through other agencies and placing offers, but competition was high and choice of properties to rent in area limited. Suzy kept in touch and we have arranged viewings of other properties, one of them just redecorated and other not even officially published. Thanks to her advices, our offer was finally accepted. Her and rest of team were really helpful with any assistance we needed to to fill all the information. The day we collected our keys from new home we received lovely box with useful essentials from agency staff.

Lydia · 17 June 2023

★★★★★ 5/5

Google

My family and I have recently ended our tenancy with Leaders. We have had to move a number of times in recent years and I can honestly say that the service we have received from Leaders is the best yet. Our property manager, Larissa Tilley, has been exemplary in her service to us. Larissa has always been prompt in responding to our communications and courteous in doing so. Larissa is certainly, in my experience, an asset to the company. Thank you Leaders and in particular, Larissa.

Karl · 17 June 2023

★★★★★ 5/5

Google

I called to enquire about a rental property that i had seen advertised and spoke to Rae-Anne. Unfortunately for me, the property had already been let. However, Rae-Anne was excellent and really went the extra mile to help me out. She gathered my requirements and told me about a property coming to the market soon that might be suitable. She really could not have been more helpful, friendly and knowledgeable, and she made me feel so much better about what has so far been a difficult search. So often letting agents are unhelpful or unresponsive, but Rae-Anne has restored my faith! Thank you!

Jenni · 17 June 2023

★★★★★ 5/5

Google

It was a great pleasure working with Suzy. My pregnant wife and I have been struggling to find a house for weeks before meeting her. We explained our reservations and details to have a rental house big enough to live comfortably within our budget. Suzy found us a lovely house, assisted us during the entire process of reference, and has always been available for our queries and concerns. We highly recommend Suzy and her contact has been forwarded to our friends. She is the best one in the area and her team is also fantastic!

Felipe · 17 June 2023

★★★★★ 5/5

Google

Jessica and Francesca were very professional and organised. They were very easy to work with. When I first called, they responded promptly and followed up with emails. It was a positive experience and I highly recommend recommend their services!

J · 16 April 2025

★★★★★ 5/5

Google

I have received nothing but exemplary service from Suzy Cunningham since commencing a new rental of a flat in Walton. Suzy is always kind, polite and extremely helpful and went out of her way to deliver a spare set of keys to me when we got locked out of our apartment, despite it being a sunny Saturday afternoon and her shift having already finished! Thank you also to Jess and the rest of the team

Ben · 17 June 2023

★★★★★ 5/5

Google

I cannot recommend Leaders Walton-on-Thames highly enough. Jessica Murrell and Francesca Peyton were absolutely incredible in all elements of handling my move. They went above and beyond in greatly expediting the process at my request, gave …

Gina · 16 April 2025

★★★★★ 5/5

Google

I had the pleasure of working with Francesca Peyton as my letting consultant, and I cannot recommend her highly enough. Francesca exuded professionalism, courtesy, and efficiency in every interaction. She is incredibly responsive and reliable, ensuring that every interaction is a positive experience. I wholeheartedly recommend Francesca to anyone in need of a letting consultant who delivers excellent results with a smile.

Dua · 18 March 2024

★★★★★ 5/5

Google

Rae-Ann was excellent all the way through the process for me and my partner as we set out to move in to a property for the first time. She was always there walking us through the process and answering any questions we had whenever we needed. I couldn’t have asked for a more helpful person to guide us on this journey. Thank you Rae-Ann for all your help!

Ali · 21 August 2023

★★★★★ 5/5

Google

We were helped by Rob McAuley from the Walton-on-Thames branch. From start to finish, Rob was responsive, kind and efficient. A real asset to Leaders with his clear values of excellent customer service and going the extra mile to make get things done in a timely manner, with the added bonus of valuing customers in a friendly, understanding and respectful manner. I would definitely recommend Rob to anyone, it has been a pleasure to work with him from start to finish.PositiveResponsiveness, Quality, Professionalism, Value

Tom · 17 June 2022

★★★★★ 5/5

Google

We have been with Leaders for over 10 years now, and we have had to have a EICR this year. Due to COVID we left the property but we’re not sure how long the electrician would be there for. I called and was put through to Larissa Tilly, she was not only helpful enough to advise that they have a direct contact number for the electrician.. But insisted that she called rather than I. I had a call back within a matter of minutes to advise when the electrician will have completed the work and be about of the property. Larissa was polite, professional, helpful and understanding, she went above and beyond in my opinion. I genuinely look forward to calling again if I ever have to, with the peace of mind that there is someone friendly available to help!PositiveResponsiveness, Professionalism

Steve · 17 June 2022

★★★★★ 4/5

Google

I rented from them recently and I must say everything was dealt with in a professional manner. I liked the fact that from the beginning to the end there was full communication, and all everyone worked full speed from the beginning to the end. Making sure the moving date was met. Thank you Robert for your professionalismand pleasant disposition, Jess who did not get tired of picking my many calls. Heather for working hard to deal with my very specific requests. And thank you Leaders for the cute thank you box, very nice touch.

Maria · 17 June 2022

★★★★★ 5/5

Google

I have been using Leaders Walton-on-Thames for the last 22 years as a landlord renting out a property in Weybridge. Their management of the property has been excellent. Their dealing with our tenant are quick, fair and courteous resulting in long term tenancies, good for both tenant and landlord. Larissa Tilley has been our dedicated Property Manager for a few years now and she has done a fabulous job keeping the tenant happy and ensuring the property and garden in are kept in top shape. As a landlord I certainly recommend Leaders. I am actually a tenant myself and I believe Leaders provides a better service than what I receive from the agency I let from.

Range · 17 June 2022

★★★★★ 5/5

Google

I was reluctant to use a management service as a landlord as I have experience of managing properties myself, but deciding to continue using Leaders was by far the best decision I could have made. In the very first week of owning the property we became entangled in a dispute between our tenant and a neighbour with the neighbour harassing us constantly by email. Our property manager, Larissa Tilley in Woking, was FANTASTIC from beginning to end. She gave calm advice and was able to step in and handle the situation swiftly and professionally. Her responses were incredibly prompt and her work went above and beyond for us. I don't know what the other staff are like, but I can't recommend Larissa more highly.

David · 17 June 2022