Central Estates Walthamstow reviews

★★★★★ 5/5

Google

All the team at Central were incredible during our Sale. They acted with integrity, professionalism and sensitivity to our circumstances throughout, and went above and beyond what anyone would normally expect of an agent to get us moved. I would highly recommend them for anyone wishing to sell.

Philippa · 28 July 2019

★★★★★ 5/5

Google

We recently rented a flat from Manaan at Central Estate Agents and found him to be great to deal with. He was efficient, didn't mess around and sorted everything out very quickly and was very helpful. By far the best estate agents I've dealt with in London-highly professional!

Ruth · 28 July 2019

★★★★★ 5/5

Google

I have had a great experience renting through Central Estates E17, in particular having Nancy Markou as our property manager has been amazing. We had low water pressure and no heating - within a few minutes of sending an email to Nancy, the engineer called to let us know he would come within the hour. Cannot express my gratitude enough!

Safia · 5 March 2023

★★★★★ 5/5

Google

Manaan was great in helping us finding our flat. Nancy has been brilliant as the property manager - very friendly and super responsive!

Ashley · 26 September 2021

★★★★★ 5/5

Google

Very professional from start to finish! Had some great viewing experiences with the properties meeting all our needs and understanding exactly what we wanted. Within 10 weeks we were moved with great communications and we love our new house! Highly recommended!

PYAM · 10 May 2021

★★★★★ 1/5

Google

I cannot advise strongly enough against using Central if you can possibly avoid it. Their incompetence cost us thousands of pounds and we never even received an apology. We were first time buyers on what should have been a very straightforward purchase, and due to the negligence and incompetence of their staff our purchase fell through. They never ever contacted us at all, and whenever we phoned or emailed to ask what was causing the delays (we spent over 15 weeks in conveyancing for no reason at all) they made us feel like we were bothering them unnecessarily, and basically told us to stop contacting them. Although friendly initially, for the majority of our interactions after our offer was accepted they were rude and even sometimes aggressive. I realise everyone's experience will be different and though I would never normally leave reviews for poor service I feel obliged to try and warn any potential buyers (or sellers) out there to avoid dealing with these malicious cowboys at all costs. This industry is in desperate need of greater regulation.

Rob · 29 October 2018

★★★★★ 4/5

Google

Great guys, helped me out when I urgently needed to find something, ended up finding a lovely place but they did all they could. Thank you David and the rest of the lettings team.

Sheena · 4 February 2016

★★★★★ 5/5

Google

Shah at Central Properties assisted us through the whole process of finding and buying a property. He was very clear and responsive via email and always called/emailed back as soon as possible. I would not hesitate to use Shah or Central Properties again in the future.

Nathan · 28 July 2019

★★★★★ 5/5

Google

We just sold our house through Central Estate Agents and would definitely recommend them to others in Walthamstow. The service was professional, we were kept up to date well at each stage and the staff were nice people to deal with too.

Helen · 28 September 2020

★★★★★ 5/5

Google

We have been very happy renting through Central Estates and Nancy Markou (our Property Manager) has been incredible in providing support and ensuring all issues are promptly fixed.

João · 12 December 2022

★★★★★ 2/5

Google

Buying a house is not a nice experience anymore (compared to past generation's experiences). It's pretty cut throat. These guys had us over a barrel several times - first house was a confused contract race - second, left in the rain for an hour on the day of viewing, when the agent finally turned up without a key (forgivable but soggy) then in the final moments on the 6th house's day of exchange - a 20k bump on the price (they might get a flat rate - but sellers are mislead and their greed is feed). I know it's just another day for many agents but to a first time buyer this is no small fry - it's a pretty big life-savings-deal when buying a home for your family. That's quickly forgotten in a market bloated by demand. You'll get a house eventually but you'll have to be a nuisance to get any attention. The squeaky wheel gets the oil. So be extra squeaky. Pretty savvy now from the experience. But for you first time buyers out there - don't expect much help.

Rob · 25 June 2017

★★★★★ 4/5

Google

I have dealt with both selling and renting team and they have been ok or better. Some of the team members are a bit slow and some have quite a lot of work pressure that you can feel while you dealing with them. From the rental team, I am mostly dealing with Nadia and she is trying her best, although I can sometimes feel that I would like to sort things out in a much faster pace.

Eva · 28 July 2019

★★★★★ 5/5

Google

Central were really proactive at selling my property, and I think this is where they succeeded where other agents had not. They are always professional and polite to deal with; highly recommended.

Naomi · 15 June 2022

★★★★★ 5/5

Google

As a first time landlord Central have been excellent help and very responsive. Very happy with the service so far!

Stuart · 27 July 2023

★★★★★ 5/5

Google

Very good - friendly, helpful and efficient service

Jane · 20 April 2024

★★★★★ 1/5

Google

Avoid like the plague. Total cowboys I was part of a contract chasing experience - our offer accepted, survey done, fees paid - only to find out we were one of many. They basically fed us a load of lies, told us the previous offer fell through and the developer wanted a quick sale - to then demand more money only a month later. A quick bit of research showed us the property was in fact owned by one of Central's Directors and this was a common scam to try and pitch purchasers against each other. If you happen to be purchasing a newly developed property from them - save yourself a headache and check it isn't owned by Central Estates or their other company 'Castle Barrett'. It will end in tears - trust me!

Toria · 26 June 2015

★★★★★ 1/5

Google

My friend and I dealt with the rentals team for two years. They were at best inefficient; slow to reply (if at all), unhelpful, things were always the responsibility of the staff member who happened to be on annual leave when we called. For the first 6 months we got letters saying we were behind on our rent when we always paid on time. At worst: They told our landlady they'd had vital work done on the house when they hadn't (blocked guttering that caused damage to the wall). They told our landlady we had signed a new contract when we hadn't. Best thing to happen was when we got our landlady's contact details from a neighbour and started conversing with her directly. I am grateful that I have the choice never to deal with them again.

Theresa · 26 June 2015

★★★★★ 2/5

Google

We were first time buyers and new to the process, so expected to learn a lot as we went. One thing we knew going into it was that the agents are not working for us, so we didn't think we would be getting any favours from them. As expected , we got no favours. However we did get a *LOT* of pressure to use in house services. An amount of pressure that I found to be unethical, not to mention dishonest. I'm sure they get referral fee's for this so I can see their motivations, but the unscrupulous nature by which they went after this ( telling us that the vendor had stipulated that we must use their in house broker) left us with no choice but to open a separate channel of communication with the seller to check that he wouldn't pull out if we used our own mortgage broker. ( we were lucky to have a receptive seller ). As it was, in the end they had very little to do with our transaction, and any involvement they did have, (once they could no longer get more money from the deal), was slow and handled with zero courtesy. Two things I like in life are manners and honesty - Central do not display either of these qualities in their professional capacity. A bottle of champagne when we picked up the keys was a nice touch , but it didn't make up for what had gone before and I wouldn't recommend their services

James · 26 June 2015

★★★★★ 1/5

Google

Initially very friendly, once our offer was accepted, they very swiftly turned cold and blatantly annoyed whenever we called. Constant harassment (a call every other day) despite continuous reassurances that things were being done (i.e. mortgage papers and solicitors). Whenever confronted about this, they claimed it was the vendor that was harassing them in turn (and??). Tried to bully us into not doing a building survey, claiming that the vendor was losing their patience and they would have to put the house back on the market. When some critical repairs were identified in the building survey, they tried using scare mongering tactic to discourage us from renegotiating the price: Richard, the director, did not even bother to reply to our email proposing the negotiation, instead he just copied us in an internal email to the sales staff saying "vendor will not accept this, I am selling other houses in the area at a lot more than that - tell me if I need to put it back on market") Needless to say they won't have our custom when we'll sell our house on. Plenty of agencies in the area...

Enrico · 26 June 2015

★★★★★ 5/5

Google

I have nothing but great things to say about Central Estates and, in particular, Rich in sales. After several terrible experiences with other local agents (no names but basically most in E17), Rich helped us find the perfect house for my pregnant wife and I. Central are the only agent I've ever dealt with who actually listened to our wants and needs. Instead of wasting our time with regular viewings of things that didn't interest us, they only showed us properties that matched our criteria. Due to the forthcoming birth of our baby, they also helped push for an extremely quick and smooth purchase. I have several friends who have also had matching service from Central. Fantastic agency! Bet that's not said very often about Estate agents!!!

Alex · 26 June 2015

★★★★★ 1/5

Google

I'd thought I'd try letting a property via Central being a small agent I thought they would make more of an effort. How wrong I was this is a very unprofessional company, who once they have your money you will have a nightmare dealing with them. They are unable to collect rents on time, tenants have issues reporting problems, their inventories are child like and to add insult to injury they lost the management set of keys to the house. The complaints process is beyond a joke....I still have not been paid for their failure. Do not use....I warn you.....interesting to see most of the positive reviews only have one review just for Central and nothing else..if you're going to post fake reviews you may want make more effort.

Raj · 28 October 2014

★★★★★ 1/5

Google

All the negative reviews below are accurate. I had a terrible time as a tenant with this agency. They left repairs unfixed for weeks and they also made errors with my rent payment so the landlord thought I wasn't paying properly. They also tried to charge me for a check-out when they didn't check me in. After I refused access to the property because they didn't give me 24 hours notice, I was told that they would take the spare key and come in anyway. Stay away.

Umar · 26 June 2014

★★★★★ 5/5

Google

Really helpful staff, replied really promptly to emails and assisted immediately when we had a small issue on move-in day.

Elizabeth · 17 June 2023

★★★★★ 5/5

Google

Excellent service.Thank you

Nikolina · 14 June 2024