Trusted Agent profile · Walthamstow, Greater London
Verified
★★★★★
553 reviews across 2 platforms
179 Hoe Street, Walthamstow, Greater London, E17 3AP
Part of Central Estates, see every office.
Central Estates's office in Walthamstow, Greater London, at 179 Hoe Street, is rated 4.4 out of 5 across 553 reviews on two platforms, including 551 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Central Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Walthamstow office, from every platform, shown as written. First names only.
5/5
GoogleAs landlords, we found Central to offer a very professional service. They found us great tenants, treated all parties with respect and knew the local market. Thanks to David, Manaan and the whole team.
Dear Fraser, Thank you for your review, we really appreciate the feedback. Neil
5/5
GoogleI am currently a tenant of Central Estates and am very happy with their service. They are a great company to deal with and I highly recommend them. I would also like to say a special thanks to the Property Manager Nancy Markou who is always very professional, super supportive and very attentive, she is a credit to the company. Carry on the good work Central X
Hi Niki, thank you for taking the time to give us a 5 star review! Neil
5/5
GoogleMannan is nice guy very implicated in his job he smile all the time and try to help everybody for me is second time when i work with him and i'm stiil happy
Dear Daniel, Thank you for your review. Manaan is a valued member of staff and we are lucky to have him. Neil
1/5
GoogleInflexible. Haven't even moved in as a tenant, but Central are already showing their service to tenants is well below par. Manaan, a senior member of staff, provides no solutions and prefers to dodge responsibility. Let's see how things pan out over the course of our tenancy.
Good Afternoon, I hope you are well. Thank you for your feedback, we are sorry that you felt the need to leave us a negative review, however, this does allow us to review our process's for future clients. Unfortunately, as mentioned by Manaan via email and on the phone, the Inventory company we use is a 3rd party company who the Landlord pays direct. They contact tenants directly to book in Inventory’s of properties that we Let. We ask the company to contact tenants around 10 days before the move in date to arrange an inventory, as this allows enough time for tenants to plan their move. We arranged our contracted cleaners to go to the property the day before, we were unable to release the keys to you the day before your tenancy started as the contract was not in force until the next day, this would have created a legal issue for both the landlord and ourselves. We hope that your tenancy will be enjoyable, and that during this time you will come to realise we are very attentive and professional, as is reflected in the numerous, vastly positive reviews we receive. If there is any way we could be of further assistance, please do not hesitate to let us know. Kind Regards, Matt, Lettings Manager
5/5
GoogleHave been renting and living in a property with Central Estate Agents E17 for 3 months now and I recommend them highly. Whenever there's been a slight issue, I get in touch with our Property Manager, Nancy Markou, and she gets straight onto it and resolves it really quickly. Highly recommend.
Hi Joshua, thank you ever so much for taking the time to give us a 5 star review. I am glad Nancy is exceeding expectations! Neil
2/5
GoogleWhen I registered with Central Estates, I was happy to read the reviews. Unfortunately, during my time with them, they sent customers to me without any rep and turned up at the door. The Estate Agent gave me no feed back from those customers who visited the property. Although I was promised a call back, there was no response! I then, gave my two weeks notice to finish the contract, they were not bothered, nor were they interested to reply back to my cancellation e-mail. Not a very good service for me.
Dear Farah, I am so sorry that you have had a bad experience. I can assure we tried our best to secure an offer for your property. My colleague James has been trying to contact you since we received your email, but not yet had any response? Please feel free to email me at neil@central-estates.co.uk or call me on 0208 520 0033, so I can try to help, Kindest Regards Neil
5/5
GoogleWe used Central to let out our flat and then sell and they have been amazing! Quick and professional. Would highly recommend.
Hi Susie, thank you for your 5 star review! Neil
5/5
GoogleNancy markou is so efficient and lovely to speak to. Always replies and helps with any issues quickly and professionally. Thanks to Nancy and team!
Hi Hannah, thank you for your review. I have let Nancy know and she is very appreciative you taking the time to write the above. Kind Regards Neil and the Team
5/5
GoogleVery positive experience and service - Martyne is really responsive and helpful with our property.
Thank you Pippa for taking the time to write us a review. Neil
1/5
GoogleAwful communicators. I had to chase repeatedly. Would get vague and unsupportive answers when I did actually get them. Prior to getting my listing they were exceptionally helpful, but afterwards I was an inconvenience, at best. They seemed purely willing to do the minimum. I had a "fully managed service" yet tenant felt it repeatedly necessary to contact me directly as he actually wanted support. From a landlord's perspective, I would not trust them with my property.
Dear a Julie, I am sorry to hear that you have had difficulties. Please get in contact with me at the office or by email and I will review your complaint. Neil neil@central-estates.co.uk
1/5
GoogleTerrible service, not replying to emails for last two months. I do not recommend them as a tenant. I was living with them for a year. After a year I gave a notice about moving out from the property. This notice was confirmed by the agency and they replying that my move out date is 2nd of August so I happily moved out in July 2018 (before my move out date). In June 2019, I received an email from insurance company claiming that I have outstanding legal costs. After opening attachments I figured out that there was a court order for not paying rent against me in December 2018. The court order was for the dates after my move out date (10th of August to November 2018). I didn't know about the court to defend myself as the letters were sent to address where I was not living anymore. I contacted insurance agency as well as Central Estate Agents in June as I thought it was a mistake to submit me to the court. Insurance agency was really supportive and communicative, which sadly is not the case for Central Estate Agents. They didn't reply to my 5 emails since June, it is difficult to call responsible people in the office and when i did manage to contact them they hanged after I told them that the call is being recorder.
Dear Martin, Thank you for your feedback and apologies for any delay in our response. Due to the level of arrears the landlord was forced to take legal action to take back possession of the property. I have spoken to the management department and we have not received any official notice from you. At the point you said you vacated the property there were significant arrears, as a joint tenant you are jointly liable for such arrears. As the matter has been settled in court this is unfortunately out of our control, I recommend speaking to citizens advice to assist you. Should you wish to discuss this matter further I can book an appointment for you to come in to our office. Neil
5/5
GoogleSpecial thanks to Barbara Lunn from central estate agency. ..very responsible and honest person...I'm a new customer and I needed a lot of things to be changed in the new flat, so she done everything what she has to do and really quickly without losing my time.... She is real professional in her job and good person in the life. .. Thank you Barbara...
1/5
GoogleAwful agency for tenants. On behalf of the landlord they tried to claim a large proportion of our deposit with ridiculous reasoning (of course DPS didn't allow it and we got nearly all of it back). When I rang up to complain about the whole experience once our tenancy ended, the manager was extremely rude on the phone, then hung up and emailed to say how much of a "pleasure" it was speaking to me, which I found extremely condescending since he'd spent the entire conversation making excuses and being rude. For me, the experience cemented exactly why letting agents have such a bad name in London.
Dear Alicia, I am very sorry to hear that you have a bad experience. I hope you understand we act under our clients instruction in regards to claims regarding deposit disputes and the DPS is there independently to safeguard both tenants and landlords. I have also spoken to our Lettings Manager who apologises if you felt he was rude, I can assure you that he has am exemplary record with us and he did not mean to upset you in any way. I thank you for your feedback, it helps us to constantly review our process's, if you would like to discuss this any further, please call Neil on 0208 520 0033.
1/5
GoogleVery disappointing service and very bad experienc3 with the agency . I was to go and view a property in Walthamstow, drove long way and the agent did not even turn up. To make it even worse when I arranged the viewing the agent was rude and put the phone down. Prior to going I called the office to confirm view8ng and it was confirmed. I was told to be on time as it is Saturday . No one simply turned up. No mobile was provided to follow up the agent. waste of time. Unprofessional
Dear Yara, I am very sorry to hear you had a bad experience. I have spoken to the member of staff you dealt with and he sincerely apologises for the error. If you would like to contact me if you require any further help, I would be more than happy to deal with you personally. Neil
1/5
GoogleI sold my flat in Leyton 8 years ago with this bunch of lying crooks and I really wish I hadn't. Richard Mahar (the manager) is a lying, money grabbing slimeball, and Danny (who was my sales person) was throughly unpleasant and aggressive, shouting at me down the phone to accept offers and reduce the price of my flat. They overvalue your property to get you on their books then try to bully you into lowering the price and accept a cheap offer so they can get a quick and easy sale. All the positive reviews are no doubt fake reviews written by Central themselves, because no one in their right mind would recommend these lying con men.
Dear Steve, according to our records we sold you property in 2010 and I did not receive any complaints from you at the time. Then a year ago you wrote another negative review. Whilst we appreciate our customers feedback to help us improve our service to our clients, some of your comments are aggressive and un necessary, especially when we dealt with you some 8 years ago? However, if you would like to contact me here at the office I would be happy to discuss any issues you may have. Regards Neil
5/5
GoogleI can not recommend Central Estate agents enough to anyone that is Selling or Buying in Walthamstow area. Within 10 days they found me a buyer which was impressive. After sale falling through, because of buyer pulling out, Central put the property back on the market and within 10 days another buyer found. It has been a pleasure working with a professional, courteous, switched on and no nonsense bunch of people. Richard, Dean and Katie, thank you very much for your hard work and nice doing business with you.
Hi Sam, thank you ever so much for your review. Neil
5/5
GoogleOutstanding from day one!! I have been house hunting for the past couple of months and was reccomended to go to central estates by a friend. When I phoned up I was greeted by Danny who was very efficient in answering all the questions I had bout the current market and area. 2 months down the line I have just had an offer accepted though them and this is purely down to Danny’s excellent listening skills and persistence on getting weekly property lists sent over to me. I couldn’t be thankful enough and can’t wait to move in to my new home. Thank you central estates, I will be recommending you to all of my friends looking to move to the area.
Thank you for your kind review. I have passed on your feedback to our team.
5/5
GoogleI have bought 3 properties with Central and sold 2. Throughout I have had excellent service. I have also rented one property through Central Estate Agents and they could not have been more helpful. They will be my first port of call the next time I need an Estate agents in Walthamstow. I have also recommended them to good friends who have also been very happy with the service that they have received. I have just rented my flat out again and Manaan and David could not have been more helpful.
Dear Stavros, thank you for your comments. Your feedback is much appreciated. Neil
5/5
GoogleCentral Estate Agents are the best estate agents we have encountered in the Wthamsltow area (for context we’ve been looking in E17 for a year - recently made urgent by the imminent arrival of our first baby). Always responsive, reliable and impartial, even though Central weren’t marketing the property we ended up offering on Rich talked us through the pros and cons of the properties that we were looking at buying and gave independent advice - invaluable to us as first time parents moving to a new area. Central listened to what we were looking for and only brought us relevant properties and made sure we were always aware of how those properties would work for us. Our only disappointment was that we weren’t able to buy through them. Highly recommended.
Hi Siobhan, Thank you ever so much for your feedback. We all wish you the very best in your new home. Neil
5/5
GoogleWe purchased our first property in Walthamstow in August 2018. We would thoroughly recommend Central Estates. In particular, Rich worked tirelessly to assist us over the course of many viewings and our ultimate purchase. He was willing to take calls at weekends and also whilst on holiday to ensure our transaction was driven forward and got over the line successfully. The other numerous Central Estates sales staff that we encountered were all very friendly, approachable and helpful. A big thanks to all. All had good knowledge of the local area and all houses on the market. We would also note, that, on the whole Central Estates seem to be sensible on the prices that they value properties at compared with some other agents in the area.
Dear Alice, Thank you very much for your feedback, it means a lot to us here at Central. The team and I wish you all of the best in your new home. Neil
5/5
GoogleBuying a house in lockdown was not easy - but Rich and the team were fab. After ALOT of viewings we found a gem - thank you!
Hi Phoebe, thank you ever so much for your 5 star review. Regards Neil
5/5
GoogleManaan was great at securing me and my partner a property. Kodie was excellent with the references and contract side of things. I would highly recommend Central!
Hi Jack, thank you for your review. Best of luck in your home. Neil
1/5
GoogleI have a signed contract with Central Estates, landlord name is K. Parrott and Dean Citroen as agent. I moved out in January 2021, so it has been over a year already and after sending many emails, calling them multiple times, I still have not received my deposit back. Both firms are playing it cool and know nothing. Thank you very muchNegativeResponsiveness, Quality, Professionalism, Value
Hi Michaela, Central unfortunately does not manage the property you rented. Our records you are still in contract at the property with all the other tenants you moved in with who are still paying rent each month. We would be happy to help with your grievance if you would like to get in contact with our lettings manager, Matt Cole and send over any confirmation from your landlord releasing you from the tenancy we can contact your landlord for you. Warm Regards Neil
5/5
GoogleCentral were the best estate agents we interacted with when flat hunting - it felt like they were really trying to help us find the right place. And when we were progressing our sale, they were really straightforward and easy to deal with.
Hi Cassie, thank you for taking the time to give us a 5 star review! :) Neil
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Central Estates, Walthamstow won Trusted Agent.
