Lovell Walsall reviews

★★★★★ 1/5

Trustpilot

Terrible customer service and so many problems

We moved in to our Lovell Home in December 2019. Due to it being close to Christmas, we were told snagging items would be sorted in January. Now it is October 2020 and there are still things on our snagging list that have not been resolved. Any attempts to contact Lovell customer care result in empty promises to call back, and even when asking for who to make a formal complaint to there is no response. We have a front door we can’t use because it is ill fitted, and both the wrong flooring and wrong shower were fitted. Even though it is their mistake, they do everything to avoid taking responsibility or providing the item we were promised. The whole approach of Lovell has tarnished the experience of buying our first home. Would not recommend them to anyone.

Rachel · 4 October 2020

★★★★★ 1/5

Trustpilot

Abysmal

Having bought a property on a Lovell (Oaktree Grange) site nearly 2 years ago, I take no pleasure in saying that the customer service I have received has been nothing short of appalling. A leak inside the property was reported in January 2020. October 2020 and this has yet to be resolved after various phone calls. The workmanship in the garden, both front and back, specifically the paving flags has been shoddy to say the least. This too has been dragged out for almost 15 months to date. Having been assured, on numerous occasions the flags would be lifted and re-laid, to a proper standard, Lovell have since reverted on this and claimed that they will only replace a small number. Contrary to what had already been agreed on the basis that the underlying works were not up to standard. Lovell are seemingly quite happy to accept this and are sadly another example of a house developer that simply couldn’t care less once the property has been sold. Given my experience to date, I would urge caution, at the very least, when considering purchasing on a Lovell site.

Ben · 1 October 2020

★★★★★ 4/5

Trustpilot

Overall very happy

The buying process was easy with help from the fab sales representative on site. The location is ideal and scenic.The house is of a great build with issues being dealt with in a timely manner.The above being said, some snags should never have occurred, such as no heating for a week after moving in (over Xmas!). The kitchen could have done with being a little wider to facilitate dining more comfortably but overall happy.

Michael · 24 November 2021

★★★★★ 1/5

Trustpilot

Poor Customer Service

Please stay away from new build homes serviced by Lovell at all costs, you'll be saving yourself high levels of sttress, time and money.Our back room contains patio doors fitted with triple glazing tempered glass which spontanaiously shattered on separate occasions. We raised both incidents with lovel customer care but in return replied back stating they were shattered by impact which is completely untrue. All we required was a glazing specialist to pay visit and analyse the damage. I've had to replace the glass myself and the company provided a report confirming the glass was shattered due to poor installation methods. I relayed this back to Lovell but simply ignored it at all costs and instead replying back with generic comments to sway me away.We also recieved news our other neighbours have experienced similar issues, so clearly not a coincidence.

Mohammed · 14 August 2020

★★★★★ 5/5

Trustpilot

Lovell’s team were the most supportive…

Lovell’s team were the most supportive part of our house move from every point. Kerry supported every step of our journey and gave us constant reassurance. When we finally moved into our dream home, the on-site manager was fantastic and so friendly. Each day he offered us help whilst we were moving things in. The aftercare team have also been great. They have fixed any issues we have noticed. Couldn’t be more happy with Lovell!

Hannah · 22 September 2021

★★★★★ 5/5

Trustpilot

Jeanette the sales person was amazing

Jeanette the sales person was amazing, she went through everything with us. We never felt rushed at any point. Jeanette was so helpful. Thanks.

Alan · 7 March 2022

★★★★★ 3/5

Trustpilot

Customer care team are not supportive

Sales team are really very supportive and construction work is good, but all the issues started when you move in the house and this is the place where things are getting wrong. Customer care team is really stubborn and they are not ready to listen you, You need to chase to them for every issue, they will never report you back for your issue. In some case they take nearly 6 months to sort it.

Deepak · 1 September 2021

★★★★★ 5/5

Trustpilot

I cannot fault Jo and Ellie

I cannot fault Jo and Ellie at Williams Park, Wymondham. They have been so helpful throughout the process of buying my lovely new home and have given me plenty of updates along the way. Thanks ladies!

Helen · 14 October 2024

★★★★★ 5/5

Trustpilot

Williams Park, Wymondham

Ellie and Jo have been fantastic and supported me every step of the way! As a first time buyer, they have answered all my questions and explained everything in detail. Couldn't ask for a better service!

Holly · 14 October 2024

★★★★★ 1/5

Trustpilot

Waste of space of a company

Waste of space of a company. Can’t even build a house that is water tight. Not to talk of the absolute lack of responsibility when you contact them to resolve the issue. All this company have done is cause my family stress. For months we threaded through water in our own house our stairwell was completely flooded. Lovell has taken no responsibility and refuse to cover the cost for the damages caused. I was told today they have no management, so I guess no way of putting in a complaint

Melissa · 25 June 2020

★★★★★ 5/5

Trustpilot

The process was seamless and amazing

Mr · 3 July 2026

★★★★★ 5/5

Trustpilot

Words from Heart

We got a very clear and satisfactory direction from Sales Executive when I apporached to Lovell. Therefore, we can state our feeling in following lines about Lovell- Trustworthy- Honest direction- Approchable- Friendly.

Christy · 8 December 2024

★★★★★ 5/5

Trustpilot

My experience with Lovell was second to…

My experience with Lovell was second to none, the customer service is amazing, they are very helpful and take the time to answer all questions and is always available when required.

Miss · 20 December 2024

★★★★★ 5/5

Trustpilot

Briarswood Development

We have recently reserved a property at the Briarswood development. Great customer service from Amanda! Very professional, answered all the questions we had and assisted us to make sure everything was satisfied. Also explained throughly on all details.

Wang · 2 September 2024

★★★★★ 4/5

Trustpilot

I think overall experience with Lovell…

I believe my overall experience with Lovell business is a great assurance. The continuous update and the pertinent sources were on point, very confident in good customer relations.The process is of good results and that is what I'm expecting and experiencing.

Rapheleto · 11 July 2024

★★★★★ 1/5

Trustpilot

THIS COMPANY IS NOT RELIABLE I AM VERY…

THIS COMPANY IS NOT RELIABLE I AM VERY DISSAPOINTED.I was looking for house last year July I've visited Lovell principal point in Wellinghton. I spoke with a lady I've seen the house that I like and I gave all my contact details also my email and contact number to send me text and email for any updates, and as they said when theybare going to release the house.They reassured me that they will send me an email or text when is ready to release that plot. I have not received anything for long time. Then I decided to visit them and see what's going on and they told me that the house has been released and sold, with no any explanation and excuse. I tried to convince my self that was an error. Dispite the fact that every week they sent me text or email for completely different houses. I've been to the same principal point unfortunately October 2019 to find something else I found a house which was at the begining of the build and I explained to the lady who was in the office that I want to reserve this house please. She told me exactly the same that her colleague said to me few months ago. I have visited since October 3 more times the office last time JanGary 2020 they advised me to be patient and I am going to receive a text when is ready to release it. Are they serious this is redigulous today they told the house been reserved from who? FRIENDS AND FAMILY? SOMETHING IS GOING WRONG WITH THEM. This is discusting unprofessional irresponsible for everything.

Eleni · 18 March 2020

★★★★★ 5/5

Trustpilot

Many thanks to tom from customer care…

Many thanks to tom from customer care we reported that the house was very cold to oneside he went beyond normal to put extra insulation in we now have a house 5 decrease warmer thankyou

Graham · 15 October 2024

★★★★★ 5/5

Trustpilot

Ellie and Jo have been amazing in…

Ellie and Jo have been amazing in supporting us through our house purchase and any issues since. They have been kind and patient with us and an absolute pleasure to work with. Thank you both.

Kathryn · 14 October 2024

★★★★★ 5/5

Trustpilot

Sales rep Amanda Holden has been…

Sales rep Amanda Holden has been excellent in helping us secure our home

Gillian · 26 March 2023

★★★★★ 4/5

Trustpilot

Very happy with my new Lovell home on Heath Farm

I have had a very good experience with Lovell Homes at Heath Farm from the starting point of the sale, sales personnel always very efficient, helpful and professional at all times.I took possession of my new home in early December and am very pleased with it, I really like the layout, plot and attention to detail which other builders do not offer. Good quality fixtures and fittings.There a few fairly minor issues which are being addressed on the snagging list, Lovell Customer Services have been efficient but unfortunately plumbing contractors have let them down. This is a shame for Lovell Homes as I have found them to be good builders

Carol · 10 February 2020

★★★★★ 2/5

Trustpilot

Love the location, not the builders

I love the location of my house. The house builders on the other hand need to work on their build quality and aftersales.I moved in to my house around six months ago. Since then the bath has leaked on to the kitchen ceiling twice. On the most recent occasion, when they repaired the issue - they left the bathroom looking like a bomb site, telling me that "the plumbers don't reseal".Mind you, I had to chase them for this information, as for a week after I had the work completed there was no communication from the customer care team.If you're considering buying from Lovell Homes, be aware that you will have issues if anything does go wrong in your new home.

Matt · 31 January 2020

★★★★★ 5/5

Trustpilot

EXCLELLENCE

The entire process from start to completion was brilliant. Julie from the sales team told me everything I needed to know, and supported me through the process.All snags were also resolved in good time.Love the house design as well!Love Lovell!

Summer · 20 July 2024

★★★★★ 1/5

Trustpilot

Poor workmanship means long-term trouble.

Superficially it was a nice house on show on the estate, after construction of the one we bought it was a different story. Very poor workmanship from subcontractors who complained bitterly about Lovell's attitude towards them and non-existant site supervision from Lovell staff who spent most of their time in the site office. Their 2 year warranty is rigidly enforced and the real troubles are only starting to become apparent after it has expired. Stay away from them and find a reputable builder who can do the job that you paid them to do.

Barbara · 11 January 2020

★★★★★ 5/5

Trustpilot

We have had a great experience from the…

We have had a great experience from the beginning with Debbie helping us. Buying your first home you don’t really know what needs to happen, but she is always there to answer our silly questions and is always happy and positive. The Lovell homes are my favourite new builds and I would recommend them to anyone!

Shona · 28 July 2023