Trusted Agent profile · Walsall
★★★★★
886 reviews across 2 platforms
Green Lane, Walsall, WS2 8LE
Lovell's office in Walsall, at Green Lane, is rated 4.2 out of 5 across 886 reviews on two platforms, including 9 Google reviews rated 4.1.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
5/5
TrustpilotLloyd is excellent and so easy to talk…
Lloyd is excellent and so easy to talk to and help you along the way.
Thank you very much for your review. I have passed your positive comments onto Lloyd in the sales team. We look forward to welcoming you to your bran-new Lovell Home.
5/5
TrustpilotGreat Service
The staff has been very warm and welcoming every time I visit with my parents. They have been very helpful and patient with my parents and have done their best to put any worries at ease despite my parents not being able to communicate in English.
Thank you so much for taking the time to leave a 5 star review. We are so pleased to hear that you and your parents are happy with everything so far and we were happy to support your parents through the process. I have passed your comments onto the sales team who will be thrilled. We wish them all the best in their brand-new Lovell home.
5/5
TrustpilotExcellent customer service
Excellent customer service. Hyacinth and Olivia were brilliant in guiding me through the reservation process. I had a surprise gift afterwards. I recommend Lovell homes
Thank you for your review, we are happy that the service you have been provided has been excellent. We will pass on these comments to the team.Kind RegardsLovell Homes
1/5
TrustpilotSave yourself the stress
Save yourself the stress, do NOT purchase flooring through Lovell when buying your home.
5/5
TrustpilotAmanda is a truly wonderful lady
Amanda is a truly wonderful lady, very professional and extremely personable. She explained everything thoroughly leaving us without needing to ask questions.
Hi Marilyn, Thank you for taking the time to leave such a lovely review about the service Mandy gave you at The Acorns. Its wonderful to hear she was so professional and was able to answer all your questions. We will certainly pass on your kind comments.The Lovell Team
5/5
TrustpilotGreat service
I have a new build and Lovells contacted me for my list of snags and set a date to come and repair them. All done by Dave Finglas in a really professional manner . Clean and tidy, nothing was any trouble .
Thank you Kerry for leaving such a positive review for our team at Spectrum @Houlton. Dave is a valued member of our team and you're comments are a true reflection of his character. I'll ensure he see's your comment today. We hope you have many happy memories in your new home, if you need us you know where we are. Many thanks, Lovell Midlands
5/5
TrustpilotWilliams Park Wymondham
Had a great experience with Ellie and Jo at Williams park! They’ve made the process of buying my new home super straightforward and kept me updated on the build at every stage along the way. Great experience all round!
Thank you Jack for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Ellie & Jo, who we know will be very happy to read them.Thank you again Jack, we hope that you will be very happy in your new Lovell home!The Lovell Team.
1/5
TrustpilotThis company is disgusting, disgraceful and disingenuous
This company is disgusting. From sales advisors that tell you barefaced lies, to cowboy contractors that do a terrible job building your house and then an even worse job trying to patch up snags, to a site manager that uses aggression to cover up major defects, to a customer "care" team that simply put is disgraceful, incompetent and lacking any empathy. Lovell do not care about anything but filling their pockets with your cash. Don't expect any customer service from these guys. They take your money and then they check out. If you're thinking about buying from them ... don't. If I could give them 0 stars I most certainly would. You might see banners produced by them with 5 stars on them ... laughable and infuriating ... all of the local community living in their properties agree.If you do buy from them, don't use their recommended solicitors. All in cahoots and, to our surprise years down the line, they did not even ensure that all legally required documentation (including a building regulation certificate) was in place before allowing us to complete.
Hello and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
1/5
Trustpilot“Customer (don’t) care”
Looked promising on paper. An apartment in a converted police station.More form over function though! Unable to fit ensuite towel radiator due to changing dimensions of room by boxing everything in. However I wasn’t informed till after the event and the room completed.First weekend found that dishwasher and washing machine not properly connected. Water supply to ensuite basinfitted the wrong way around. On trying to register with an electricity provider it was found that the wrong meter was registered to this property. As they are smart meters it matters! Site manager ( who was originally an electrician) argued that they weren’t smart meters. This makes me question his competency! No assistance from Lovell whatsoever to try to correct this error. However the young girl next door whose property was fitted with my meter was given a lot of help! I was told I had to fend for myself. It has taken me 4 months and hours of telephone calls to try to correct what is a Lovell error. In the meantime I can’t properly monitor my electricity usage.Insufficient sound proofing between apartments means I can hear her next door in her kitchen, talking , chopping vegetables, parties during lockdown etc. Complained about the noise to Lovell only to be told it passed sound tests and the wall was one of the old police station walls that’s 300ml thick. However the plans state otherwise! Presumably this is what “customer (don’t) care” was told by the incompetent site manager. Now the “customer (don’t)care” team ignore my emails. This also applies to the Sales Manager and the Sales Director. A truly terrible company!
Hello Joel and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotFirst time buyers
I’d like to say what a great experience me and my partner have had during the process of buying our first house so far. Luke king, the sales rep that handled our purchase has been brilliant. Detailed and Thorough throughout the whole month, we don’t have enough good things to say about him personally.
Hi Jacob, Thank you for your 5 Star Review, we're so pleased to hear that you and your partner have had great experience with ourselves so far. We will be sure to pass your kind comments onto Luke. Thank you again, Lovell Homes.
5/5
TrustpilotCannot fault them
Cannot fault them, they were onside and engaged fully with us from the very start of our discussions with them. They do do enough for us and nothing is too much trouble. Excellent customer service, some of and if not, the best we have had!
Thank you Heidi for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston.It's wonderful to read your comments about our team, and we have passed them on directly to Mandy, who we know will be very happy to read them.Thank you again Heidi, we hope that you will be very happy in your new Lovell home! The Lovell Team.
1/5
TrustpilotLovely home on a lovely development
Lovely home on a lovely development, this unfortunately is as good as it gets with lovell homes. The experience has been dreadful lots of wrong choices fitted in the house including the wrong colour kitchen. So many snags from poor workmanship even to extent that the garage flooded. The boundary fence was obviously erected in the wrong place and eastern lovell customer services fobbed me off with excuses about it being within tolerance without even looking at it. 2 years on still getting snags including a damp wall in the kitchen and ceiling plaster breaking away from where the plasterboard has been nailed up, again told that it is no longer their responsibility to fix. Avoid purchasing a lovell home. I would add photos....
Hello Jim and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotDream house, staff could not have done more
Friendly, but professional staff. Very informative, flexible and adaptable. Worked hard and long hours even on days off because we had a very limited window of time to buy a house because we were living abroad but moving back to the U.K.
Hi Lindsay, Thank you for your 5 star review, we will be sure to pass your kind comments onto our Sales Executive. We look forward to welcoming you into your new home! Kind Regards, Lovell Homes
5/5
TrustpilotVery satisfied with service.A lady…
Very satisfied with service.A lady called Eileen was superb and very friendly.I am extremely happy.
Hello,Thank you for your review, we are glad Eileen was able to provide a great service to you. We will ensure to pass on the comments to the team.Kindest RegardsLovell Homes
5/5
TrustpilotI highly recommend Lovell Home ,the…
I highly recommend Lovell Home ,the staff are fantastic they are approachable and helpful there dedication effort and time help me as a first time buyer to understand the whole house buying process they are always willing to listen and give the best possible advice when necessary big thank you to hyacinth and Olivia from Lovell Home thank you for your time and effort and for making my journey so much easier.
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotBuying a New Build for the 1st Time.
Annemarie is fabulous to deal with through this process. She has an extremely professional manner with lovely empathy. She is a true asset for Lovell.
Thank you for your feedback, we are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell HomeLovell Homes
5/5
TrustpilotAn excellent and professional…
An excellent and professional experience throughout the process by both Hyacinth and Chloe at Wolverhampton. They were both exceptionally knowledgeable and able to help with the process and answer all of our questions. It is a shame they will not be able to complete the process as both are not following to the Lockside development going forward. It would have been amazing for them to have handed the keys over at the end!
Thank you for your review. We are glad you've had a good experience with us. We will speak to the team and see if they can meet you on your hand over. Many thanks Lovell Homes
5/5
TrustpilotAll Saints Green Development
Matt at the All Saints Green development is amazing. So helpful, patient, personable, smart appearance - just all round super! The house we hope to buy seems to be well built with space between properties kept in mind. Thank yoi Lovells!!
Thank you Lesley for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke. It's wonderful to read your comments about our team, and we have passed them on directly to Matt, who we know will be very happy to read them.Thank you again Lesley, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotVery thorough and professional staff…
Very thorough and professional sales staff at Lovell in Williams Park, Wymondham. Jo spent over two hours with us answering all our questions and giving us helpful advice on our future move. Their guidance has been invaluable in this process and we feel confident moving forward in our purchase.
Thank you Andrea for leaving a lovely 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.It's wonderful to read your comments about the sales team, and we have passed them on directly to them. We know that they will be very happy to read them.Thank you again Andrea, we hope that you will be very happy in your new home!The Lovell Team.
5/5
Trustpilot5* Service
Moved into our new in Hopton and very pleased with the quality and service we have received. Matt, the Site Manager, and his team have been very helpful, and have gone above and beyond to deal with any issues, as have the customer care team.
Thank you Jackie for leaving a lovely 5* review of your experience with Lovell Homes at Bowlers Green in Hopton on Sea.It's wonderful to read your comments about our team, and we have passed them on directly to Matt, Debbie, and the Customer Care Team who we know will be very happy to read them.Thank you again Jackie, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotA ray of light in the darkness of relocation
Only cool heads and a busload of experience can counter the madness of moving home. When all around people were taking forever to do what seems a simple task and forgetting communication is the key to good business, then Lovell Homes appears on the horizon like the cavalry of old. Thanks for making a mad experience almost bearable.
Thank you Bernard for your 5* review of Bowlers Green in Hopton on Sea. We hope that you are enjoying your lovely new home after the move, and are pleased that we were able to help things run a little smoother!We have passed your comments on directly to Debbie and Ellie in the marketing suite.Thanks again Bernard.
1/5
TrustpilotNothing went wrong so far
Nothing went wrong so far. You need to ask for a review once the process has been completed. All we have done so far is reserved the property. Time to ask for a review is when the purchase has been completed and the owners actually occupy the property. Don't be so eger, let the process to the full course.
Hi Alan, Thank you for your feedback, and apologies for any inconvenience which the post-reservation review request has caused.We look forward to receiving your full feedback once you have moved into your new home at St Edmund's Park.The Lovell Team
1/5
TrustpilotDo not purchase any property
Do not purchase any property from these builders. There are so many issues that the builders won’t address unless you plan to take some legal action. Aftercare has been shocking. STAY AWAY!
Hello and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
1/5
TrustpilotThe promises from them on site
The promises from them on site, that they are an excellent company to deal with. They build over and above on excellence. Total rot! The sales reps are hard, nice when you need to buy. But the moment you sign, and wait for your moving date, you get nastiness and excuses. Its Covid. Yeah..we know. But to date with move in day only a week away, we have not been allowed to go within 20yards of the property. A week to go, and we cant get broadband to be connected. The rep response was, ‘dont come to me making demands, you wont get cooperation that way!’ (Plus other comments)She had my daughter leaving in tears! Hard. Nasty. And the build quality, we dare not question now! My daughter is afraid of them!
Hello Mrs E and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
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