Lovell Walsall reviews

★★★★★ 1/5

Trustpilot

A Nightmare Experience with Lovell Partnerships Aftercare

How can you sleep at night knowing the damage and distress you've caused? I hope not soundly.Lovell's aftercare is nothing short of a nightmare. I've endured weeks of unanswered emails, missed appointments, and encounters with staff who have been dismissive, rude, and even abusive.The most egregious issue I've faced is the lack of control over my brand-new underfloor heating system for an agonizing 14 months. It's important to note that this is a new build, and we only received our first bills a year later. Despite repeated complaints, Lovell consistently dismissed my concerns, at times suggesting the problem was imagined. Only when I received excessive bills did they finally acknowledge the fault. Even then, after replacing two out of three faulty thermostats, they refused to take responsibility. I'm still trying to recover the substantial amount I've spent on these bills.I was led to believe that Lovell was a trustworthy company, capable of handling issues that might arise. Unfortunately, that has not been the case. For 20 months, I've faced problems, with Lovell consistently closing my tickets without resolution, leaving me to deal with the fallout alone.I strongly advise anyone considering purchasing from Lovell to think twice. Their aftercare service is a disgrace, and I'm still dealing with the consequences of their negligence.

Sergei · 29 August 2024

★★★★★ 3/5

Trustpilot

I am really excited about my new home…

I am really excited about my new home being built Debbie the sales manager has been so very Helpful but I am disappointed that I can not have a eye level oven in my Patterdale home as having a oven under the hob is very unsuitable for my needs meaning I will have to have it taken out with the added mess and cost at a later date which is unnecessary really as I have to choose my kitchen and cannot have a eye level cooker

Sharon · 4 April 2022

★★★★★ 1/5

Trustpilot

Extremely Disappointed, Serious Issue Ignored for Months

This is a new build less than 2 years old, yet we have already been facing a serious water leak and corridor lighting failure for more than 8 months. RMG has confirmed it stems from a construction defect, but Lovell has still not taken responsibility or provided a timeline to fix it.

Will · 22 August 2025

★★★★★ 1/5

Trustpilot

Holmewood development

Me and my family went to look at the show homes and get some information about a 4 bed house at the development in holmewood. We was greeted at the door by the sales women saying that you can’t come in it’s appointment only, we apologised and said we wasn’t aware and we thought on the off chance we could get some information. We left with no information or the desire to buy a house from that development anymore. I understand she was busy but she could have been more professional.

Tanya · 13 March 2022

★★★★★ 5/5

Trustpilot

Amazing customer service skills

Eileen has been there with us from the first date of our house perchase Professional, kind and Healthful. What a amazing character.

Susantha · 10 April 2023

★★★★★ 5/5

Trustpilot

Review of Lovell homes at Hopton bowlers green

Just moved in to our new home in hopton and would just like to say we’ve been very pleased with the service we’ve received from Lovells, especially from Matt the site manager and Polly in customer care, nothing seems to be too much trouble, any problems and they are there to help.we believe they go that little bit further than expected.with a good sense of humour

J · 28 July 2023

★★★★★ 5/5

Trustpilot

Great customer service

We really appreciate the opportunity to reserve a home on the Sycamore development. To find a home within the Kirk Ella area is something we've always wanted. Sharon in the sales room helped enormously in securing the right plot and we know she worked hard for us in getting what we wanted. She is very likeable and it's always a pleasure to work through the purchase of the property with her.

Steve · 26 February 2023

★★★★★ 1/5

Trustpilot

We have received appalling customer…

We have received appalling customer service from the West Midlands Customer Care Team after filling in the first NHBC survey. We have had issues with the downstairs toilet for the last 4 months to be told that Lovell are not responsible for the drainage so will not resolve the issue. I placed a formal complaint on the 17th January 2022 and I am still waiting for a reply on the 14th February. Now well outside of there aim to reply within 7 working days. I have been told on multiple occasions that someone will get back to me with an answer from a query I have raised but each time I have received no correspondence.

Jamie · 14 February 2022

★★★★★ 5/5

Trustpilot

Luke was fantastic,

Luke was fantastic,Highly recommend the bloke! Very helpful and smooth process.

Matthew · 9 January 2024

★★★★★ 5/5

Trustpilot

Just reserved a house

Just reserved a house! The sales staff are lovely and can’t do enough for you. The process was simple and straightforward. A massive thank you to Wendy!!

Clive · 27 September 2022

★★★★★ 5/5

Trustpilot

We had a problem with our patio door…

We had a problem with our patio door not starting open. Andrew turned up and found the problem. He was a very pleasant man helpful and was nice to talk to and will be back with a new bracket to complete the job soon

Stephen · 10 October 2024

★★★★★ 1/5

Trustpilot

This time you ask for a review well…

This time you ask for a review well this time you will not be happy. I was told house roof level and completion may / June I expect slippage received call today Lovell cocked up on infrastructure as a result house ready in may / June but services not connected until august/ September that is really imcopetent in fact negligent. I thought they were quality builders hmmmmm ? Then they expect me to exchange contracts within 4 weeks despite no new ready for occupation. Then to add more they ask me to meet for discuss extras next Friday for property. And no doubt pay . This is is costing me money as will have to rent and store furniture I am really disappointed with clearly inept service I’d this what we have to accept no one accountable, Come on Lovell get your act together

Robin · 29 January 2022

★★★★★ 5/5

Trustpilot

Friendly, efficient and outstanding service

Friendly, efficient and outstanding service. Since making our first enquiry in January this year we have consistently been kept informed and updated on available houses, accurate timelines and been given good helpful advice. Jo and Dulcie have been so personable and helpful and have always promptly responded to any queries we’ve had. After having been badly let down by another housing developer, we couldn’t be happier with the contrast in customer care Lovell have offered us.

Customer · 29 July 2022

★★★★★ 2/5

Trustpilot

My original review got deleted but…

My original review got deleted but thought I’d put it back up, Seriously think about it before you do,We bought a property from Lovell homes in February 2019 and we wished we never did, terrible service, they never get back to us. They left our garden unfinished,(as other houses was being built), I’d really recommended not to get their turf as they lay it down poorly , we had a leak coming from the living room ceiling, (this was fixed but was just given a tub of paint to re-paint it, yes ourselves) our fence was lopsided and only got fixed after 9 months. (We had to push and push to get this sorted) I really hope these builders get looked into as the build quality is shocking. So please reconsider before you purchase, before I realised what I was getting myself into, I had recommended friends and family to Lovell (as they do a refer a friend scheme) and they have stated the same issues, we still didn’t receive are £500 referral (probably got thrown out by the sales lady) Our house is in a nice state now but in all honesty the customer service is very very poor that’s why I had to only rate 2 stars , all of the site manager just fob you off and are not interested again you really need to push them to get the snags done.

Jordan · 13 January 2022

★★★★★ 5/5

Trustpilot

So far brilliant team

So far brilliant team! Everything is going smoothly 🥳

Irma · 2 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service from Jo and Dulcie in…

Brilliant service from Jo and Dulcie in the marketing suite at Williams Park.Both couldn't have been more helpful in helping us choose and purchase our first new home, friendly, welcoming, professional and passionate about the development they work on. We only originally popped in for a chat as we weren't considering a new build originally, we ended up coming away having reserved a plot! Jo deserves a big pat on the back for initial contact, and Dulcie has excelled in dealing with us since. Both are a credit to Lovells.

Gregsblade · 20 December 2021

★★★★★ 1/5

Trustpilot

Wymondham Site - Aftercare and Plumbers AWFUL

Wymondham Site, Jo in the sales office was fantastic, can't fault her on anything.But it goes seriously downhill as soon as you get your keys, mentioned snags to them and a year later, many visits and photos taken we still have the same snags. The aftercare is absolutely shocking, takes 3 days to get through to them and then they are "Fully Booked" for months, they then just stop replying and then you are back to square one with a stained ceiling from a leak.I don't know where they found the plumbers must have been from a cowboy plumbers website, every problem we have has has been to do with the plumbing and thats everyone on the estate to not just us.When the Lovell engineers come round to fix the problems the plumbers have caused they have been spot on, really friendly and do the work to a high standard, just a shame they aren't like that from the get go.We have been in for nearly a year now and the garden still floods with a slight bit of drizzle, there is no street signs/names, the street lights still haven't been turned on.I honestly would NOT recommend to anyone, I feel bad for the people I have already recommended and they have had more problems than us. Stay away

Williams · 15 December 2021

★★★★★ 1/5

Trustpilot

Terrible company to deal with.

- told our house would be exact measurements of show home. It is not. Downstairs cupboard less than half the size.- not told at reservation our garden would be on an extreme slope.- sinks not on level.- when I complain to headoffice I get called a liar, threatened to not talk about my experience with the salesperson to anyone and any further complaints should be passed to my solicitor.- walls are so thin with no noise barrier- lied to by salesperson that we could not purchase tiled flooring when others on our estate have it.

Lia-Marie · 11 December 2021

★★★★★ 5/5

Trustpilot

Ananda is an asset to your company

Ananda is an asset to your company she is everything an employer looks for. Can’t wait to move into my house

Mrs · 19 March 2023

★★★★★ 5/5

Trustpilot

We recently reserved our first home…

We recently reserved our first home with Lovell and we have had nothing but a brilliant experience. We are currently dealing with Rosann who is very knowledgeable and brilliant at her job. She is on hand to answer any questions and is very prompt in her responses. As first time buyers, me and my boyfriend don’t know how buying a house goes so Rosann has kept us right and explained everything to us! Our house will be due to be finished in April/May 2022 and I cannot wait to get into it.

Megan · 4 December 2021

★★★★★ 1/5

Trustpilot

Scotland - No customer service after initial NHBC survey

We love our new house and at first we were delighted with the customer service we received from Lovell. Until we had completed the initial NHBC survey, that is, at which point customer service seemed to disappear. We have reported large cracks in our hallways and kitchen and nail heads that are sticking out of walls in several rooms that we are still waiting to be addressed. While I understand these things can happen in new homes, I have had repeated discussions with Customer Services about it and on several occasions have been told to await a reply that never came. Having finally been told that someone would come to the house we spent time waiting at home for a painter who never arrived. We also reported dead bushes in our garden when we first moved into the house 17 months ago and we are still waiting for a reply from the landscaper (via Customer Services) on the issue, with the only repeated reply from Customer Services being "I'll get back to you". Needless to say, they have never got back to us. I assume now we have missed another planting season and will need to wait until at least April for this to be discussed again... when we will have been in the house for almost 2 years. I find this totally unacceptable. I've tried copying the Site Manager and Regional Managing Director into communications with Customer Services to see if I can get any help from them but they have yet to even acknowledge that I've sent an email.So my advice to anyone buying a Lovell Home - get everything sorted out before you fill in that first feedback questionnaire! Lovell just want the initial good reviews and then they disappear and you'll be left with a battle to try and get anyone to reply to you.

Samantha · 1 December 2021

★★★★★ 1/5

Trustpilot

Williton development’what are other rentals? No response.

I emailed this company alongside other neighbours to ask about an upcoming development in Williton. Emailed twice, in the last month. No response. The question is: who are you housing in what you call ‘other rentals’ which are the additional houses over and above social housing.

Clair · 19 August 2024

★★★★★ 5/5

Trustpilot

I’ve bought many houses over the yrs…

I’ve bought many houses over the yrs and the majority have been new builds by many different builders, but seldom have I seen the quality of design, workmanship and extras that comes with a Lovell home.The care and attention you receive from everyone on site is unprecedented, Lovell homes gives you a feeling that nothing is to much trouble, from the professional kind sales person (Kathy) to the on site manager, you feel rightly so this company is extremely proud of the House, no, the home they are building.Would I recommend a Lovell new build home ? Without a single thought that would be a big “YES” Take note other builders this is how it’s done.

Mr · 23 November 2021

★★★★★ 1/5

Trustpilot

Dishonest company! Don’t trust the ‘invited’ reviews!

I wouldn’t trust any of the ‘invited’ reviews here. I pointed out to the company how dreadful their trust pilot reviews were in a public consultation they had about a development they are attempting on a nationally rare ecosystem in Bristol. They snapped at me and said trust pilot wasn’t important and I didn’t know what I’m talking about but since then have been desperately trying to increase their review score. That consultation was July 20th by the way so you can see the change for yourself. As for the company they are beyond incompetent. One example is they claimed their development would bring money and hundreds of jobs to our local pubs. They didn’t even do the research to see we don’t have any pubs in the entire area! My dad worked in housing for over 40 years and said their plan was one of the worse he has ever seen. This isn’t just my opinion if you read the comments on the Novers hill application on the Bristol council planning portal, the cities design group say “This approach fails to benefit from an intelligent architectural solution”. On top of all this they refused to release import documents like the ecology report until after the public consultation giving residents no chance to ask questions about the findings which included many protected species.I could mention more examples of this company’s incompetence and deceptive practices but I’ll leave it there and just say to believe every bad review on this site. Do not trust any of the invited positive reviews. I wouldn’t touch this company with a 10 foot pole. Just stay away if you are thinking of buying from them!Update: responding to Lovell’s comment. Genuine reviews are not the same as trusted reviews. You encourage people to review in the honeymoon stage before the problems happen. I’m just saying you have pushed hard since July 2021 to raise your review score (it used to be 85% negative) you are still 77 out of 77 home builders though so that should say something. For anyone still on the fence feel free to DM me on Twitter and I’d be happy to back up all these claims with documentation. Oh and don’t worry I already have discussed this with Bristol City Council and they passed a motion protecting the land you want to develop on so don’t try to say you actually listen to feedback if you won’t listen to council policy and democracy.

Danica · 17 November 2021