Lovell Walsall reviews

★★★★★ 1/5

Trustpilot

Defective central heating system

We had endured problems with our zonal heating system for several years. Basically as we finally discovered before we sold the house, the zones did not operate independently of one another as designed. Because the zonal valves had been plumbed incorrectly, the auto valve servicing the ground floor area was subservient to the valve servicing the upstairs area. It would not operate without the other. Finally, the downstairs valve failed because it was opened against a closed system on too many occasions. Lovells had sent us what I term a threatening letter when we complained initially, basically saying we were wasting their time. They sent back the same plumbing organisation who had plumbed in the valves and guess what they did not find a problem. I called on the services of a local plumber who had good press. He sorted out the matter and he was less than complimentary about the plumbing organisations who work on new build properties. He also said we should pursue Lovells for the cost of a new zonal valve plus it’s fitting which entailed breaking into new pipe work. We just wanted the house in a fit state for the new owners. We have a moral obligation !!!I would never purchase a new build property again from the outset, particularly from Lovells. We had loads of defects with the build ( many if these were associated with plumbing) which should not have been present if site management had done their job properly.

Nigel · 13 November 2021

★★★★★ 1/5

Trustpilot

Do your research b4 buying..

Me and my other half got our keys in Feb.. to which our front canopy wasn't done. Got told it would be the next week then week after then week after it was finished August yet our next door neighbours had theirs on when they moved in a week after we did.Customer services are absolutely rubbish especially with communication. Still waiting for snags that I reported back when we moved in and some are taking ages to be booked in also. Have had a few leaks in the ensuite and mostly in bathroom. Back garden floods like mad yet when reported was told it was due to how much it rained that day, errrr our fence at the bottom is constantly wet and our flower bed is constantly wet and also our grass and stones are constantly wet. Not only that we have plaster beetles which feed off mould and damp and the only thing lovell can suggest is de humidifiers and now psst control to do a bomb and chemical wipe which will only kill the beeltes on the outside not the inside so we will keep getting them until the house dried out but if there is mould we will have them for ever. What lovell need to do is to remove all of the plaster in the house and re do it but nope won't do that. We have had months of stress through this. Happy to take our money but not listen to their customers yet if it was them in their house would be happy to moan and get things done.. Disappointed as we love the house just not having anyone listen to us...

Becca · 8 November 2021

★★★★★ 5/5

Trustpilot

I’m really pleased with the work that…

I’m really pleased with the work that Jordan (painter/decorator at Williams Park) completed in my house. He was very thorough, with a high attention to detail and worked hard to correct the paintwork in my kitchen. He was polite and friendly and is a real asset to the Lovell team.

Layla · 3 June 2024

★★★★★ 1/5

Trustpilot

Chartwell FS, Lovell Homes & Bloor Homes

Unless you go through their financial services Chartwell to be qualified and they give you a reference number you are not allowed to reserve . So even if one has their own DIP this is not good enough your broker needs to be qualified by them! It all stinks of mal practice and whilst they keep writing and stating one can obtain their finance with whom they choose how many customers in truth have been told a plot has gone or they cannot be qualified which actually means they do not have panel of lenders that they can place you with thus meaning no reference no ability to secure a plot! This happened to me...they couldn't place me i only needed a £50k mortgage on a £340k house..so I go a broker provided her with exactly the same as i had provided them got a DIP and when she called them to say she had under written my case she was told that she too needed to be checked out by Chartwell! BTW Bloor Homes exactly the same...I have reported them to FCA and customer consumer Unit. I have written loads of time right to the top of both companies both are that arrogant they belive they above the law of fair trading, discrimination act and the financial ombudsman*** in reply to lovell The bit you have not answered is why was my DICISION IN PRINCIPLE with my broker not good enough? A DIP means i have been under written! Again descrimate people! Shame on you!

Mrs · 3 November 2021

★★★★★ 5/5

Trustpilot

Recently purchased a home from Lovell

Recently purchased a home from Lovell.

Mike · 9 December 2025

★★★★★ 1/5

Trustpilot

Not worth 1 star

Wouldn't even give them 1 star but it was the only option.I purchased a home a month ago, the day I received the keys the home was not ready (flooring still going down) I accepted this and thought that would be the only issue.Since then I have found I have not straight walls which has not led to them having to be feathered out to try make the flooring look straight. I had a bathroom leak, all our carpets lift up, holes in walls and doors and many more snags.Customer care are so slow at responding and coming up with any solutions and a month down I am still no further with my home being repaired.If you're reading this before purchasing I really would do your research and be very careful.The home I purchased is on Ingleby View, Saxilby.

Alice · 22 October 2021

★★★★★ 5/5

Trustpilot

Unique and so attractive.

Right from the start we realised this was going to be something special, something different from the usual homes for the over 55's.Even though we are downsizing from 4 to 2 bedrooms our chosen property is so spacious and extremely well thought out. To be able to choose various aspects in advance is wonderful and will make moving in so much easier.

Mrs · 8 September 2023

★★★★★ 5/5

Trustpilot

Best option for first time buyers.

I was delayed by my solicitor, but Lovell homes were very kind enough for being patience throughout my home buying journey.

Mohinder · 26 April 2026

★★★★★ 2/5

Trustpilot

A lovely home, but appalling after sales service

A really lovely home, which is why we fell in love with it at first sight. Like with any new home, you only discover the 'snags' after you move in, and this is normal. What isn't normal is the appalling treatment we have received from Lovell's customer care team. They do not understand the concept of after sales service and senior management have no desire to do anything about it. They have been extremely slow and very reluctant to deal with most defects. After many months and many broken promises, the vast majority of issues remain unresolved. Lovell's contractors seem unwilling to remediate the issues caused by their poor workmanship and Lovell don't seem to care about the customer that is left in the middle with all the unresolved issues.

Johann · 8 September 2021

★★★★★ 1/5

Trustpilot

Left a sour taste

Put an early bird reservation on a plot at Williams Park back in April and in the meantime progressed our house sale, finally called four days that the plot was now released and we were given the purchase price. All happy days. Then the next day we were told the Keyworker discount we had agreed was being discontinued so our planned saving was no more. We were also instructed to speak to their mortgage chap to get "qualified" which we duly did. The this morning and only four days after being told it was all systems go, we've been told the plot is now no longer being released and might not be until October and they couldn't confirm if the price was going to change. So they now know how much we can afford so am suspicious they're going to whack the price up as well as severely delaying our plans. Really poor experience so far and seriously debating whether to bother continuing with them.

C · 8 September 2021

★★★★★ 2/5

Trustpilot

Rollercoaster ride

Rollercoaster ride- here's the short of itBuild quality- outstandingFixture and fittings- OKHandling of issues- extremely poorSales- extremely poorCertain people- amazingOur sales experience started well with our purchase on Tennyson Fields. We were greeted and treated well on our viewing and fell in love with a Farnham. After we reserved things with sales went downhill. Communication was extremely poor meaning that on multiple occasions we were well out of the loop. On more than one occasion I rang to check that our move date in two weeks was still going ahead, to find out that we had in fact been put back (even up to a month). On moving in, the quality of the build was clear. We had a small snag list, which was really quite picky and the house was just beautiful. It made the trouble with sales so worth it. Our snags were solved quickly by the original site manager. We had a problem with hot water and someone was round within hours to fix it. It went downhill when our shower leaked, which came through our ceiling. We understood things go wrong. We called the emergency line as this first happened on a weekend and were told someone would come but they didn't. Eventually some one came and fixed the problem over a week later. A week after that, we had another waterfall in our kitchen and again we were failed by the emergency line. To cut it short we are three months later and I've only just got my shower back. At the end of it all, I adore my house and the development I'm living on. I would dare say the house is almost worth extremely poor service. There are some people who are absolutely amazing and will do anything to solve your issues, just pray it's them you can call upon.

Lily · 7 September 2021

★★★★★ 5/5

Trustpilot

New Home

I posted a review a couple of days ago regarding our recent move to a lovely new Lovell home on Lark Chase, I inadvertently failed to mention that the service afforded to both myself and wife has been exceptional with special thanks to both Ged the site Manager and his Assistant Manager Shane. Both these Managers are extremely helpful, courteous and respectful. They have ensured that jobs raised as part of their after sales occupiers snagging list have been or are in the process of either being attended to or a suitable date for any work to be carried out arranged to ensure that the work identified is to be completed. Both Managers have made courtesy calls at the address to ensure that we are happy with our new home and take the time to reassure us if anything is not as it should be. I can see as to why Lovell have been deemed 5 star rated with employees of this nature. Thank you again.

David · 3 September 2021

★★★★★ 1/5

Trustpilot

Principal Point

Extremely poor service. Even on purchase, not kept informed, were told we'd be able to see the house on 2nd fix and decide plug sockets etc. Never happened, tried to fob it off on Covid, but was just a poor cop out. Once complete and they'd got the money, it then took weeks to get issues rectified, still have issues and damage caused by contractors from March yet to be addressed. Sales and Site management dire and inept. 6 weeks plus response to emails from customer care. No offer of an apology at any point. Not the only one on this development to experience the same or worse in terms of build quality and customer care.No consideration to the people living in the houses whilst they continued to build the site. Beware when dealing with them, I'd also advise a third party snagging company to inspect the property once built. Would not buy a house from Lovell again.

Harry · 3 September 2021

★★★★★ 5/5

Trustpilot

A 5* company for me!

Having just looked over other people's reviews I'm actually shocked that Lovell have had so many negative comments. I have had nothing but outstanding treatment from the Lovell team in Newton St Faith. This is my first ever new build home and it is a refreshing change from period properties to not have lots of upkeep and remedies/damp etc. Dawn, in the show room, went above and beyond to get the completion done on the day I requested to suit my work holidays. The couple of faults I identified during my visit were resolved rapidly and since I moved in in June 2021 I have had numerous checks from the site managers (Luke and Chris) to see all is ok. They have gone the extra mile to meet a couple of extra requests I have had and all the tradesmen have been polite and helpful. The build quality itself is very good. Carpets and tiling I selected are of good quality and I am extremely delighted with my first new home. I can't thank them enough for making the whole process so lovely for me and my children. I highly recommend the Norfolk Lovell builds.

Karina · 31 August 2021

★★★★★ 1/5

Trustpilot

We visited the show house at Keeper's…

We visited the show house at Keeper's Gate Weston-super-Mare when first opened. The customer service was appalling. A middle aged woman dealt with us in a very aggressive manner, seemed to think we had just bought a house elsewhere which totally confused us. Then asked us if we'd taken our shoes off before entering the house and did we have our own house on the market? We own other properties in the area and do not need to sell our own to purchase one of these but I wasn't going to furnish her with this information. Although we thought the property very nice, she totally put us off. Lovell ought to consider who they are employing in future. My husband and I dubbed her the sales prevention officer.

Sue · 16 August 2021

★★★★★ 2/5

Trustpilot

It's all been going downhill...

At first, Lovell answered our calls and responded by sending people to help solve the problems that came up. However, they very quickly stopped doing this which happened to also be at a crucial moment for us as all the bathrooms had leakages, destroying our downstairs ceiling and almost our expensive light fixtures! When they finally sent someone after weeks of calling, the worker claimed to have solved the problem giving us false hope as the shower very soon began to leak again. We are currently back to calling the "emergency calls" line which they do not pick up, making it very clear to me that they will only be contacted when they want to be contacted. Who knew the idea of Lovell having good customer care would be too good to be true?

John · 13 August 2021

★★★★★ 1/5

Trustpilot

It's shocking how bad the build quality…

It's shocking how bad the build quality is. I've purchased a house in Manchester, new build, and its full of snags. I have leaks in my downstairs living and bathroom, cause of both bathroom upstairs. They came to fix it, 3 times already and it still leaks. My ceiling is full of damp spots, big ones, soon mould will live in my house. Contractors stoped coming to fix it after 3 weeks. I had purchased aditional lighting for my garden, but it can't be use as it's not connected to any switch (duh).... They have painted with shiny dye the walls where spots were, as the cover was matte (duh again)... There just soo sooo many issues that make no sense, customer suport makes appointments but no one turns up to fix... And they're bragging about beeing a 5star builder?P. S - they came after 2.5 months, while the carper got soaked with water... Now it needs replacement... This review is based on the way they handled this situation. It wasn't quick at all, or professional since they send contractors to fix issues. And unfortunately they dont do any quality work.

Alice · 13 August 2021

★★★★★ 5/5

Trustpilot

Lovell House - Purchasing Experince

Joanne did an amazing job of explaining every small detail regarding the purchase we are making . Which helped us in making a informative decision. But the whole team on-site is amazing and really helpful . Would really recommend Lovell House and Joanne to everyone out there think of buying a new build property.

Alefiyah · 19 February 2024

★★★★★ 1/5

Trustpilot

Manager Swearing about us on CCTV to Contractors

Poor customer service. Won’t take my calls because they constantly give excuses.Exposed sharp tiles for nearly 3 months now and 4 visits from various people to look at a botched wall.No further forward in over 18 months!As for management, we’ll, I’m still waiting on my call back from the 4th September and constantly told someone will call me back. Doubt they will!Told them at this rate will end up with getting our own joiners to fix and will invoice them! Of course they said no!So many issues on our estate, including all 3 storey properties having the same leak!Updated 12/08/2021 following their request for further info.We even have their Manager swearing about us on CCTV to other contractors!

Shaun · 12 August 2021

★★★★★ 5/5

Trustpilot

Liason officer Ann Marie was incredibly…

Liason officer Ann Marie was incredibly helpful with everything and continues to be great support in purchasing my house

Gerard · 17 March 2023

★★★★★ 5/5

Trustpilot

I am only at the beginning of my…

I am only at the beginning of my home-buying journey but Chloe has been amazing. Both, her and Hyacinth are very helpful and great support. Thank you very much!

Annamaria · 26 January 2022

★★★★★ 5/5

Trustpilot

Jade Fan is extremely helpful to…

Jade Fan is extremely helpful to provide very good information and great idea of house purchasing including all materials selection.

Tammy · 6 February 2023

★★★★★ 5/5

Trustpilot

Emma in Cockermouth is a delight when…

Emma in Cockermouth is a delight when it comes to provide customer care . She sorted all our queries .

MDJ · 6 February 2023

★★★★★ 1/5

Trustpilot

Terrible

Let me just start by saying if your buying a new build house so you are covered for any issues in the first 2 years … do not use lovells , we bought our first home last July and right from the begining with paper work and them telling us to sign and noticing they charged us an extra 500 on the paper work and when we pointed it out they said sign it anyway and they would sort it out and when I refused they got all huffy and acted like it was my fault … we then paid extra for turf Wel got it as aIncentive to choose them , came to move in day the turf had been laid and was all dead we told them about this to which there reply was you should have watered it … bit hard when we. Only moved in that day .. after that it was problem after problem .. they came to fix the turf while I was at work , came home to find mud all over the place stones chucked in gaps to cover up places they couldn’t be bothered to turn my washing line taken down smashed on the floor my shoes outside chucked in the middle of the grass with no apology . 2 weeks later the turf was dead again even after being watered every day … to this day almost 10 months on I’ve reported time and time again and still no one been out to look or fix. In December my gutter was leaking I reported it on the day as it stained the render … this was only fixed yesterday after 7 months of emails and emails and days of work and no one turning up and then told they wouldn’t fix the render as this is my issue … living room stuck shut with a candle burning , was told this wasn’t a emergency it’ll be 2 months before some one can come fix it … bathroom vinyl floor bubbled … told to poke a pin in and if it’s not water it’s not a emergency … took a day off work for some to come fix this , they turning up to fix a carpet and had no idea it was vinyl floor … leak under the sink took a day off work for this to be fixed told they would be there at 11 rang at 10 past 11 to be told they was running late … rang at 12 to be told he would no longer be attending as he had to attend a more important job … shower over flowing reported In January … no one ever came fixed it my self … so If your buying a new build to be covered for issues. Don’t waste your time with lovells I no people who have bought from Taylor wimpy and lindums and received flowers and money if they had any issues and things fixed … all I get is a email to say there looking in to it then 3 months later exactly the same reply . Use another new build company if you want customer service I wouldn’t ever use Lovell again and also any one I see round site looking at the houses I will also tell them the same :) And now just been informed that all this is acceptable and they meet the criteria

Craig · 16 July 2021