Lovell Walsall reviews

★★★★★ 5/5

Trustpilot

Joanne at wymondham site

Joanne at wymondham site Was very helpful, nothing is too much trouble and talked us through every stage . Would definitely recommend and looking forward to our new home

Rosemary · 10 November 2024

★★★★★ 1/5

Trustpilot

Since buying my Lovell home in November…

Since buying my Lovell home in November 2022 I have had 11 leaks. I have had nothing but issues and they often want to put a plaster on issues rather than actually doing a proper repair. Lovell’s customer care and tradesmen also do not work after 4pm so you will often need to take time off work or ask family when any repairs or visits take place and they are not willing to make any repairs at the weekend or after working hours.

Courtney · 22 November 2023

★★★★★ 5/5

Trustpilot

Lovell

Great experience everyone very professional and kindWould recommend lovell to anyone, will be looking to see what other sites you have coming upCustomer care worker tom did great job, very well mannered he’s credit to your company

T · 27 June 2024

★★★★★ 4/5

Trustpilot

Clicked **** should have been *****

I was kept fully informed at every stage of the process by a very professional team at Lovell. Well done.The agents appointed to advertise and facilitate viewing etc. were less that professional and their staff could do with more custoner focused training.

R · 22 March 2024

★★★★★ 5/5

Trustpilot

I felt that everything was explained to…

I felt that everything was explained to me in a clear and concise way. I asked a lot of questions and Dom the sales advisor was brilliant, very helpful, friendly and not at all pushy. Overall, everything was handled in a professional way and the experience has been very positive and complety stress free so far.

Ursula · 9 April 2023

★★★★★ 5/5

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The sales is very good

The sales is very good, especially Jade very helpful !

Wong · 22 January 2023

★★★★★ 5/5

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We have had a wonderful experience with…

We have had a wonderful experience with the sales team at Lovell Homes. Despite of being first time buyers, we felt very comfortable with the entire process with ample explanations at every step. The people are vey active, and reply to every silly questions that pops up in your mind.

Rohit · 13 September 2023

★★★★★ 5/5

Trustpilot

Thanks for your positivity and…

Thanks for your positivity and constantly keeping us in the loop of things. Thanks for your care, Katherine for keeping the children busy during important discussion. Ceri, for the step-by-step information, guide and ever willing to help out. Tracy, for your positive mindset and organisation. Your team is amazing, you’re all the best!

Priscilla · 24 June 2023

★★★★★ 1/5

Trustpilot

Poor after sales…Lovell Scotland

Following an unsurprisingly easy house purchase, we have had issues getting snagging issues completed within an appropriate time. Understandably some issues are not urgent but lack of heating/hot water/water ingress due to lack of DPC are quite urgent. Lovell however seem to have little interest in after sales Customer support. Not the service of a 5 star house builder . This is an issue across the development, not just our experience.

Jennifer · 25 March 2021

★★★★★ 5/5

Trustpilot

Sales team are outstanding.

Jo was fantastic, covered everything and really helped us through the process. Really friendly and professional. Show home looks amazing and the sales arena is outstanding, the sales team are one of the best I have come across, very well ran and managed by all.

Richard · 5 January 2024

★★★★★ 5/5

Trustpilot

We were welcomed by the office staff…

We were welcomed by the office staff and they explained us in detail, it was really great experience meeting with very nice and expert staff, arranged viewing twice and even before making final decision as well. Overall we will recommend to visit lovell homes if you are planning to buy new homes.

Sajjad · 15 July 2023

★★★★★ 5/5

Trustpilot

Sales Manager at Oldbury been very helpful

Lovell Homes Sales Manager have been very helpful and professional, prompt email and messages in regards to query in relation to HTB & Mortgage Application, this is all taken care of rather than the hassle to locate a mortgage advisor or insurance company, makes life so much easier if you have the support from a professional staff.Looking forward to moving into my new Home.

TAZEVINDER · 4 May 2022

★★★★★ 5/5

Trustpilot

So far so good

So far so good. Reservation process has been easy and much credit to Nicky at Sadlers Grange. Hoping all goes well moving forward but can’t fault it so far.

Bish · 19 October 2024

★★★★★ 5/5

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Cearon Gate

Excellent communication and attention to detail. Rosann is very knowledgeable and we trust her judgement and advice

Customer · 6 March 2022

★★★★★ 1/5

Trustpilot

Avoid, avoid, avoid

Though there are some benefits: - house design - layout - spacing between houses/plot sizes compared to some other developers Our experience and some of our neighbours is mainly negative: - shocking customer service management. They book contractors in to come and fix snags with a days notice, which obviously does not work for any households that do not work at home. They also do not give you any time they will be arriving, so expect you to wait in all day. - snags will not be done by one person. They send 4 people to do the job of one, so there is a continuous influx of people in and out of the house - nails pop out through the walls - stairs are not stable - paint surfaces are not properly prepared so wood that has been painted white is yellowing - the gardens do not have drainage so expect a pond every time it rains - gutters not fixed properly and do not have appropriate downpipes - roof tiles missing - wonky sinks in en-suites and bathrooms - wrong house layout - front door opening the wrong way - loft hatch not securely attached so falls out the ceiling - uneven flooring - cement/mortar all over the brickwork These are faults spotted by ourselves and neighbours, so can only imagine what else would have been flagged had we bought a snagging company in. Furthermore, they tried to bribe us to change our answers to the NHBC survey through the offer of various things to be done to the house for free. Completely goes against the anti-bribery policy of the company and completely unethical. I wouldn’t buy a house from them again and would never recommend them to anyone else.

EC · 29 September 2023

★★★★★ 1/5

Trustpilot

We've had a terrible experience with…

We've had a terrible experience with lovell so far. Been in the house for coming up to 3 years now, they still haven't fixed everything on the snag list and were still finding new issues with the house from the shoddy workmanship. The terrible patches of weeds and the poor parking planing make the place look a mess, and the criminal management company who do none of the work but charge more and threaten with legal action constantly constantly are a disgrace. We were made promises by the very charming sales person, none of which were true or correct and have left us feeling completely stuck and angry. I will NEVER buy a new build again and advise everybody to steer clear of this disgusting company along with Ground Solutions.

Lloyd · 26 September 2023

★★★★★ 5/5

Trustpilot

All Saints Green - Thank you Mandy

Mandy at All Saints Green has gone above and beyond to support us with buying our new home. She has been great at communicating, worked outside her regular hours to ensure we could choose our fittings and we are very excited about completing on our stunning forever home - thank you 😊

Lucy · 10 June 2023

★★★★★ 5/5

Trustpilot

Chloe Reade @ The Junction Oldbury site…

Chloe Reade @ The Junction Oldbury site was extremely helpful and informative throughout the whole initial process, when my partner and I went to meet her yesterday. She’s a great communicator and her advice was much appreciated. Even more reason as to why we believe Lovell was the right developer to go with.

Tom · 1 May 2023

★★★★★ 5/5

Trustpilot

Viewing

I recently viewed a 2 and 3 bed show home at Williams Park Wymondham, I was shown around by Matt who was very helpful with a charismatic humour which made the viewings enjoyable! Thank you.Both houses were lovely and well presented and the site itself has a welcoming, friendly vibe.

Rach · 25 July 2023

★★★★★ 5/5

Trustpilot

Great service and very friendly and…

Great service and very friendly and helpful advice from all the girls at the Gateway office. Made the experience great and put my mind at ease. I know they are trying to make everything go as smoothly as possible!

Kirenjeet · 31 March 2024

★★★★★ 5/5

Trustpilot

Tom ⭐️

Tom from customer care was absolutely amazing! Sorted all of the issues I had raised and was very polite! Couldn’t be happier with the service he provided!

Jo · 25 October 2024

★★★★★ 1/5

Trustpilot

Bought a shared ownership appartment 5…

Bought a shared ownership appartment 5 years ago, what a bunch of cowboys do not buy anything Lovell have built, tennants still having problem after problemjust been talking to a neighour today who had to pay out thousands of pounds because Lovell didn't put any isulation in the walls.... disgrace! The scooter room as been repaired for damp 4/5 times and water still getting in the foyer and causing mold, now they have decided that no insulation was fitted in that area. You couldn't make it up the faults on this constuction what Lovell have caused through very poor workmanship and employing cowboys to do the work, Please do not go ahead and purchase anything this shower have built you will regret it and have nothing but worries and aggravation getting anything done.

Pierre · 10 September 2023

★★★★★ 5/5

Trustpilot

Thank you Tom

Tom came today to do a couple of minor snags. What a lovely guy. So polite and professional. Another brilliant Lovell team member. Really delighted with everything he did today. Thank you

Jane · 2 August 2024

★★★★★ 5/5

Trustpilot

Jordan decorator (witchford)was amazing…

Jordan decorator (witchford)was amazing at my home today, fixed all my cracks/snagging issues and looks brand new! He was really friendly, chatty and polite, he done an amazing job.

Sophie · 18 September 2024