5/5
GoogleOutstanding service from the sales and support team. Really happy with how the sale was handled. Highly recommended.
Agent replied · 14 April 2026
Thank you for your kind review
Trusted Agent profile · Walsall
Fraser Wood Walsall reviews
★★★★★
140 reviews across 2 platforms
15 Lichfield Street, Walsall, WS1 1TS
Fraser Wood's office in Walsall, at 15 Lichfield Street, is rated 4.2 out of 5 across 140 reviews on two platforms, including 136 Google reviews rated 4.2.
Reviews
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
Google5/5
GoogleLee is very professional, he went above and beyond for me. You couldn't fault how he was from start to finish. I wasn't so impressed with the office staff. But my 5 star review is solely for Lee.
5/5
GoogleLee is very professional, he went above and beyond for me. You couldn't fault how he was from start to finish. I wasn't so impressed with the office staff. But my 5 star review is solely for Lee.
5/5
GoogleMr Perrin (Andrew ) was brilliant. His first meeting was very encouraging, he came to our property and went through all the procedures of selling a house. He was not pushy , we were anxious. His staff have been great. Every week they gave me the updates. The last 2 weeks they worked hard to push the sale as the buyers were dragging their feet. What a team I would recommend them highly. very professional Dr Sam
Agent replied · 5 July 2023
Very kind thoughts passed I've it on to all the team, if you need us again please contact us as you now know how good our service is.
5/5
GoogleSuperb service from Andrew Perrin and the team. They have been courteous and highly professional - both through the letting and the eventual sale of my property. Highly recommended. Andrew Benfield
Agent replied · 5 July 2023
Thank you for your kind review and its been a pleasure dealing with you over the years.
5/5
GoogleWhat an excellent experience we have had with Fraser Wood. From first contact to completion the professionalism and dedication is exceptional. Every member of staff who had a role in the sale of our home helped us to realise our dream, …
Agent replied · 26 August 2024
Thank you very much for your kind words. Best wishes and good luck in your new home.
1/5
GoogleViewed a property with the estate agents and they wanted and insisted that we arranged the mortgage with them for the property rather than my own advisor and I had the mortgage arranged in principal which was not good enough for them. As a result, even though my offer was higher they still decided to go with the other party because they decided to have their mortgage arranged by Fraser wood. Fraser wood mentioned that this was the vendors decision and not theirs? I thought it's Fraser wood was selling the property on behalf of the vendor and not the vendor. The mortgage advisor tony said he's independent but has his office based their for the last 20years. This was more his decision to stop us purchasing the property. He also mentioned that our offer was higher and that the other party only offered which was 2,000 less. I thought they were unable to mention offers? Very unethical way to run an estate agency and be aware that they will Only deal with you if you decide to take the mortgage with them. If you are also looking to sell your property, then you may not get your complete asking price because they may get a cut back from arranging mortgages thus you may receive less than the asking price.
Agent replied · 5 July 2023
We have spoken to you several times over the last day or so and you admitted to our Financial Adviser, Tony, and myself that a number of the comments made within the review were not factually correct and were in fact conjecture on your behalf. I can understand your frustration at not obtaining the property, especially in these times where there is a shortage of property on the market, but trust you understand that we have to ascertain that a party is in a position to proceed and advise our client accordingly. We have emphasised that we are more than happy to try and find you an appropriate property and if any similar property comes onto the market in the same area and price range then we will let you know
5/5
GoogleThanks Andrew Perrin, for all your help and advice over the last 5 years or so, and for your recent help with freehold negotiations.
Agent replied · 5 July 2023
Thank You for your kind review its always nice to hear from our clients
5/5
GoogleWas most impressed from the onset with Mr Andrew Perrin whom helped with my lease extension. He was most knowledgeable, professional , courteous and always so very helpful. Made the entire process so much easier to understand . I would firmly recommend Mr Perrin to anyone . Thank you for all you have done.
Agent replied · 5 July 2023
Thank you for your kind review
1/5
GoogleI wouldn’t recommend this company to buy with, reason being we booked online to view a property and no one turned up. After leaving a message we waited a little longer thinking they may be caught in traffic. Unfortunately no one came. So we …
5/5
GoogleOver the past five years Andrew Perrin has advised me on Lease extensions and selling my freehold portfolio. During that time Andrew has kept me informed through all stages of the transactions and has liaised with my solicitor to ensure that the legal side goes through quickly. I would not hesitate to recommend Fraser Wood to my friends or family, professional, responsive and friendly.PositiveResponsiveness, Professionalism
Agent replied · 5 July 2023
Thank you for your kind review
5/5
GoogleI found Fraser Wood to be completely satisfying from top down. Their advice was well balanced and given in a clear, easy-to-understand way. Each and every member of staff to whom I spoke was respectful without seeming to be obsequious and all were always willing to help me with the various tasks I had occasion to set them. I have no hesitation in recommending Fraser Wood. David Hodgson.
Agent replied · 5 July 2023
Very kind thoughts we are always trying to keep standards to a high level in estate agency.
5/5
FacebookWorking with someone like Mrs. EVELYN JOSHUA is a good experience and has yielded positive results for me every week. I invested my first $500 into bitcoin and Mrs. EVELYN helped me manage my account and i made $5500 in the first week. It has been an incredible experience from that day on! This wasn't my first time trading but honestly, I didn’t know what to expect when I first. Mrs. EVELYN JOSHUA walked me through the entire process from start to finish, which was a HUGE plus! Mrs. EVELYN made the entire process so easy and hassle-free! I’m very impressed! I will definitely be referring her to you all. You can start making money through forex, NFT, and other stock exchanges right from the comfort of your home. Give this a try today, and you will be glad you did Contact info: WhatsApp:+1(804)391-9232 E-mail:evelynjoshua24trades@gmail.com
5/5
GoogleExceptional service from Fraser Wood and Andrew Perrin at every step of the way. The team were always there on hand to help and certainly made our move as stress free as possible. Highly recommend and would certainly use again. We completed in 5 weeks thank you team Fraser Wood.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 5 July 2023
“Nicky it was a pleasure to act on your behalf and I was amazed at how quickly the sale went through. Best wishes.”
5/5
GoogleFantastic personal Service. Andrew Perrin explained all aspects of the process in clear detail of lease extensions. Always a quick response when catching up with any questions. Would strongly recommend their services to others and already have done so.
Agent replied · 5 July 2023
Thank you for your kind review, I will ensure that your kind words are passed on to Andrew
2/5
GoogleVery rude customer service over the phone, don't know if she realized but rushing someone off the phone whilst explaining they have anxiety with group viewings "oh okay thank you bye". Could of gave better customer service.. offered a virtual video which I would of been happy with.. but no I got the phone put down. Clearly not interested in selling properties or dealing excellent customer service.
5/5
GoogleVery attentive, knowledgeable, and helpful, during a Lease Extension process. Good to have experts on hand to ensure the freeholders' were held to account.
Agent replied · 26 August 2024
Thank you for your kind review
5/5
GoogleI am really satisfied with Mr Andrew Perrin’s help. He responded always quickly, and gave me professional and detailed informations. I would definitely recommend him to anyone who need help with lease extension.
Agent replied · 5 July 2023
Thank you for your kind review
5/5
GoogleAndrew Perrin supported me in the process of extending the lease for my flat. He is very knowledgeable and worked quickly and effectively in this matter, negotiating a reduction in price from the freeholder. Thank you, Andrew.
Agent replied · 5 July 2023
Thank you for your kind review
5/5
GoogleFraser Wood handled the sale of my property in Walsall and I'm extremely satisfied. I was kept well informed throughout the process and you are in safe hands with Andrew, Carole, Jackie and all the team. I would recommend their services to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 5 July 2023
Thank You for your very kind review
1/5
GoogleVery very poor customer service. Rude and disrespectful, currently selling my house through them, I do not even contact them for updates as each time I contact them they literally bark down the phone at me. Horrible estate agents wished I hadn’t gone through them
4/5
GoogleA good letting and sales agent. Transparent
Agent replied · 26 August 2024
thank you for your kind review
5/5
GoogleI was checking through the website for a family member. Found what I needed. Great website. Easy to use.
Agent replied · 5 July 2023
Thank you for your kind words. If ever you cannot find what you need you can always call the office.
5/5
GoogleI have always found Andrew Perrin to be very approachable and informative who knows and understands the local market very well. I received a very honest and fair advice recently on a property matter and will be using his services again in the future.
Agent replied · 5 July 2023
Very kind words and hope to speak to you soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
