Trusted Agent profile · Walsall · West Midlands
Verified
★★★★★
918 reviews across 2 platforms
130 Lichfield Street, Walsall, West Midlands, WS1 1SY
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Walsall, West Midlands, at 130 Lichfield Street, is rated 4.5 out of 5 across 918 reviews on two platforms, including 851 Google reviews rated 4.5.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
5/5
GoogleA massive thank you to the team for helping me and my wife purchase our first home. Sheena the mortgage advisor through to using stacey and naomi who helped and supported us every step of the way. We will recommend to family and friends
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy
5/5
GoogleAmazing service, very helpful and the whole process went smoothly. We were kept upto date with every process. Amazing job, well done.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a great experience with Sarah she was very efficient and had all her ducks in a row very pleasant and couldn’t ask for a better mortgage advisor extremely helpful and very reassuring 😁 very happy customer
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe customer service and team are amazing. Meg helped us with everything and made the process easy and stress free
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleEveryone we encountered in the branch was friendly and polite, and as soon as we put our offer in they were making suggestions and helping us sort out the details. We were first time buyers and it was good to have close service. The sale took longer than expected, but whenever we had questions they were always happy to answer and chased up our solicitors for us several times, without which the sale could have taken even longer. Queries that took days for the solicitors to get back to us on were explained to us in a 5 minute phone call every time with the advisers at the branch. Really good for first time buyers as they were always on hand to help, and if you're any higher up in the ladder it should be plain sailing.
5/5
GoogleWhat an amazing experience throughout the selling of my property I cannot thank the team enough. You have been excellent and will recommend to friends and family. Lovely staff always happy to help and leave no stone unturned.PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleGreat staff, professional. Stacey and Naomi, thank you so much for all your help and patience.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GooglePerfect in every way helpful polite always attending to our needs couldn't pick a better company to be with highly reccomend letting team thank you so much
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team are excellent, they are truly team players,lovingly and accommodating, always ready to listen and they truly assist all their clients, highly commendable and recommendable.The best!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks to Bairstow team for a Job well done in getting me a home. The ever welcoming faces of the team is well appreciated. Thanks mej
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
FeefoDishonest and incompetent staff The letting side were appalling - staff didn’t do what I paid them to do and repeatedly lied about everything. They held onto rent. I regularly had to beg to get what I was owed. Will never do business with them again.
Thank you for taking the time to leave us your feedback. I am sorry to read that on this occasion that our lettings team fell short of their usually high level of customer service. We do always aim to use feedback such as yours to learn were we can improve our service and as such I have made your feedback known to the Retail Performance Director for this branch to address locally with the letting team. If you would like to provide us with any further feedback of your experience, either about the letting team or the sales team, to which the purpose of this feedback request was to be about, please feel free to e-mail us at review@countrywide.co.uk. Kind regards, Scott.
5/5
GoogleHad a great experience working with Katie and Meg they are lovely and very patient really enjoyed their services. Kudos guys and keep it up
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleHaving dealt with many agents I have to say the team at Bairstow Eves have been so professional and gone above and beyond every step of the way. Would highly recommend thanks to the ladies in salesPositiveProfessionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
FeefoGreat service from Stacey and the team
1/5
GoogleVery poor customer service. Applied for property had issues with application and waited nearly 2 weeks to find out it was still unsucessful. The team have no clue what customer service. I would recommend not to ever rent a property through this branch.
Hi Daniel, Thank you for taking the time to contact us. I am deeply sorry to see that you feel dissatisfied with the service you have received from Baristow Eves. It is imperative that all of our Customer feel that they have received the highest standards of service at all times and I apologise if this has not been the case on this occasion. I would like to thank you for bringing this to our attention. Please be assured that all feedback is taken extremely seriously and will be relayed to the team to ensure further Training is implemented. Many thanks, Regan.
5/5
GoogleEfficient and friendly service. Very happy with the staff.
Many thanks Stephanie Mallin for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team were always friendly and helpful! Phone calls were answered promptly and someone always called back with information. It made moving a lot less stressful!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you for helping us for our first purchase great service would highly recommend
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI really appreciate their effort.... Kiran,Jessica and Kiran I love how they attended to me Thank you
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
4/5
FeefoGood professional and friendly
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleKiran the manager of Walsall branch alway does a very good job for me, the service is brilliant..
Thank you for your wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThese guys are the best they really made it so much easier for us in helping renting out our home and they are always on hand if need any help would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSarah Collins in walsall (previously at cannock) has been our mortgage advisor. She has been brilliant, We recieved the best service from start to finish. Highly recommend anyone looking for a mortgage to go and see her you wont be disappointed.
Wonderful to read Katie that you had a fantastic experience with our local Bairstow Eves team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleThe service has been excellent from all of the team in helping us move,a big thank you and will recommend to friends and family
Many thanks for your marvellous recommendation and 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
