Every review we hold for the Walsall office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI feel sad just remembering what I went through. They never reply back, do not have any respect. I would say to avoid at all cost. I hope they all have what they deserves and I am not talking about the company that is huge, I am talk about the employees Meg, Louisa, Kylie, Katie, Kiran. They couldn’t be more helpless. Unfortunately I couldn’t give zero stars
Patrícia · 27 June 2024
Agent replied · 3 July 2024
Hi Patrícia, we are sorry to hear about your experience. We take feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleCorey has been super helpful keeping me informed and up to date with repairs at my property. Thank you!
Katrina · 26 June 2024
Agent replied · 27 June 2024
Hi Katrina, thank you for sharing your positive experience with Corey. We're glad to hear that he has been keeping you informed about the repairs at your property Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStacey, Della and Indy were brilliant with us. It was our first time buying so we hadn’t got a clue about most things but they helped us through it all and were always willing to listen to our questions. Would definitely recommend.
Ben · 25 November 2022
Agent replied · 25 November 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBoth preet and molly of the walsall branch were very polite, understanding and helpful with my situation nothing was too much trouble for either of them.
I would recommend them to anyone.
I did feel at times I was driving them mad with questions but they always found out the information I needed and went above and beyond for me.
Sally · 16 October 2024
Agent replied · 19 October 2024
Many thanks Sally for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI used the mortgage services (Sarah Collins). Sarah was lovely to work with, very knowledgeable, attention to detail and brilliant customer service. She tailored everything to my needs, and was quick to respond and always available (via email, call or whatsapp). Highly recommended!!!PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 6 June 2022
Agent replied · 5 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Leon very helpful
Helped with paperwork and keeping upto date
Samantha · 13 March 2026
Agent replied · 13 April 2026
Thank you for the positive feedback! We are glad to hear that Leon provided excellent service and assisted with your paperwork. We strive to ensure our customers stay up-to-date and receive the best assistance possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic service. All the staff were very professional and genuine. They kept me well informed throughout the process with great communication and proved to be very helpful and understanding as this was not straightforward through this pandemic period . Thank you Kate, Naomi, Della, Stacey and Gracie....keep up the good work xPositiveProfessionalism
Anna · 11 June 2021
Agent replied · 10 June 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNaomi was a blessing when buying our first home. She was very informative, professional and friendly throughout every step. Naomi was a pleasure to deal with as nothing seemed too much trouble, I cannot recommend her enough. Thank you Naomi ☺️
Emily · 25 November 2022
Agent replied · 25 November 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid if you are a landlord.
Issue
They could not prove that my new tenants had declared to them they had a dog. They moved in and I was surprised to see a dog in the property. I paid £540 to Baristow Eves as landlord. I expect competence and due diligence.
A new contract had to be issued with pet clause at additional £50 cost (on top of the fee I paid for new tenancy).
I emailed them on 6, 14, 20th June and no response.
I call the office many times and nobody answers the phone as line is mostly busy. You are directed to voicemail / no call back.
I eventually spoke to a human in the office on the 27th June (4.24PM) and was told Louisa Taylor has gone travelling. Her inbox is being monitored by branch manager Kiran Aujla. A message would be sent to Kiran.
It's 4th July 2023 and no email or phone call from branch manager.
I got a response from Kiran Aujila by email on 8th July saying she will look into why new contract has not been issued with pet clause. I paid £50 for amendment (reluctantly) on 6th June I have had no follow up and it's 30th July.
Kalpana · 27 August 2023
Agent replied · 25 November 2023
Hi Kalpana, I am sorry to read that you feel this way. Please do contact us via review@countrywide.co.uk with full details and we will look into any concerns you may have outstanding. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleThanks to Corey for arranging swift repairs and keeping me informed to make the process a lot easier.
Mohsin · 22 June 2024
Agent replied · 25 June 2024
Thank you for your brilliant 5* review Mohsin. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent Service! Especially Meg and Kylie were really helpful and they always responded very quickly. Thank you for helping me to rent.
Pak · 6 April 2024
Agent replied · 5 June 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleJust sold a flat in Walsall and Naomi and Gracie were just superb following up with solicitors' enquiries and making sure everything happened when it should. I'm not sure I would have retained my sanity had they not been involved!
David · 25 November 2022
Agent replied
Hi David, thank you for your great 5* review. I'm delighted that Joe at Bairstow Eves provided such a great service in the rental of your flat. Best wishes, Tracey.
★★★★★ 5/5
GoogleExcellent service and we used Indy for the mortgage who was extremely good and would highly recommend.
The estate agency team Stacey Naomi and Gracie were always friendly on hand to help and assist.i would strongly recommend to contact
assist
SHAHUL · 25 November 2022
Agent replied · 25 November 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMegs from Bairstow Eves sales and letting agent was really incredibily responsive and professional. She demonstrated excellent problem-solving skills when an issue arose with my renting the property. She quickly negotiated with the referencing company to solve my problem. She also updated me on the renting process every day, so I felt less stress.
Parvaneh · 16 December 2024
Agent replied · 20 December 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJess at Bairstow Eves was absolutely amazing. I called up asking about places to rent, she sent me one on the spot and booked me in for a viewing and we get the keys no less than 2 weeks later.
Lovely people who actually care about you getting somewhere to live. Have had some issues with the landlord since but it is out of this companies control and they did everything on their end to make this as easy as humanly possible. Definitely recommend
Connor · 28 July 2023
Agent replied · 25 November 2023
Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA great experience with Bairstow Eves. Moved in my first rental property with help of Kylie. She provided excellent customer service and helped throughout the journey. I would highly recommend them. All the staff are very friendly and polite. The communication has been incredible and the process has been so fast and easy .
Yasmine · 7 December 2024
Agent replied · 11 December 2024
Hello Yasmine, thank you so much for your wonderful 5* review! We're thrilled to hear that Kylie and the team provided excellent customer service and made your move-in process smooth and easy. We appreciate your recommendation and kind words. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThank you so much to the entire bairstow Eves team walsall you guys did a great job helping me secure a nice home ,no trouble no stress, especially Zionah Matthew you made sure everything went smoothly. We truly appreciate.
Ashinedu · 25 November 2022
Agent replied · 25 November 2023
Thank you for your lovely 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSarah Collins was the Mortgage advisor. She has been a good professional from the start to the end. Sarah took her time to explain things to me in detail. I will recommend her to anyone who needs a broker
Eben · 25 November 2022
Agent replied · 25 November 2023
Thanks for the outstanding 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been working alongside Bairstow Eves Walsall for a few months, what a lovely branch to work with. Joe the Property Appraisal Manager was very welcoming during my first week, and since then our relationship is building day by day. Thanks for all the help during my first few months at DEA, greatly appreciated.
Dea · 26 November 2019
Agent replied · 25 November 2023
Thank you very much for taking the time to leave such a fantastic 5* review. Best wishes, Lucy.
★★★★★ 5/5
GoogleSuper helpful and friendly staff and special mention to Stacey without this it would not be possible. The whole under one roof service was smooth and easy i would recommend to use the mortgage services! Thank you all
Maecy · 30 December 2022
Agent replied · 25 November 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleSale went very smoothly. Staff was very helpful and it was very important to me as I was away during the sale period.
Izidorius · 6 February 2024
Agent replied · 5 June 2024
Many thanks Izidorius for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMeg was our agent with our rental such a quick process and was so happy to always speak and help us !!! Will recommend to everyone she was great 😊 …
Louie · 28 July 2023
Agent replied · 25 November 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent customer service from Leon, he is a great agent.
Joshua · 13 March 2026
Agent replied · 13 April 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe were very pleased with Sarah's commitment to us, Worked efficiently and explained the process to us, Is always on hand to speak to us and is always happy and cheerful with a positive attitude.
Would highly recommend Sarah for anyone who wants a mortgage.
Chas and Stephen.PositiveProfessionalism, Value
Stephen · 6 June 2021
Agent replied · 5 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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