Every review we hold for the Walsall office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI want to give a glowing review for…
I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year
Clair · 20 December 2022
★★★★★ 5/5
GoogleI am pleased with Bairstow letting Agents Walsall , especially Corey Carrington-Smith, he is always prompt and helpful with any complaint in the property.
Bhumie · 25 July 2024
Agent replied · 22 November 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCorey Carrington-Smith is absolutely amazing, very efficient and extremely helpful. He always goes on & beyond exceeding the expectations with super excellent service.
Osama · 25 July 2024
Agent replied · 22 November 2024
Hi Osama, thank you for your kind words about Corey Carrington-Smith. We are thrilled to hear about the excellent service you received. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNaomi has been outstanding through her services, efforts and dedication. Cannot thank her enough for truly going above and beyond to see the sale through. Wish you nothing but the best in all you do!
Saleha · 23 November 2023
Agent replied · 22 November 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service very cooperative and help full. New in UK but they did great job for me that is hassle free. Thanks to Meg in lettings
Azfar · 26 May 2024
Agent replied · 22 November 2024
Thank you for the kind words, Azfar! We're thrilled to hear that Meg provided you with excellent service and made your experience hassle-free. Welcome to the UK!
★★★★★ 5/5
GoogleBest letting agents in Walsall! Sammy was so helpful, good communication, quick at sorting issues that came along to get us moved in as soon as possible. Thanks again!
Servo · 27 March 2024
Agent replied · 22 November 2024
Thank you servo mario for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service by Mag. She really make the impossible possible and I am very grateful..
Zerak · 11 April 2026
Agent replied · 11 October 2026
Thank you for your kind words! We are thrilled to hear that Mag was able to exceed your expectations. Making the impossible possible is what we strive for at our business. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you to Meg, she has been amazing getting me and my wife our new home to rent, swift and efficient!! Thank you !
Harpreet · 25 June 2024
Agent replied · 22 November 2024
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSarah Collins from bairstowe eves in Walsall has been amazing help in finding a great mortgage. Calm and professional. Making a stressful situation easy and stress free! Giving open and honest advice! Will definitely be using Sarah for mortgage advice in future!! Thank you. X
Sallyann · 12 January 2023
Agent replied · 11 January 2025
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleGreat experience with Bairstow Eves Walsall, as first time buyers we were fully supported and had all our (many!) questions answered, from Louie and Preet for viewings, Stacey whilst negotiating our offer and then Molly for being kind and patient supporting us through the final stressful but exciting stage! We are very happy in our new home and would highly recommend the team at Walsall branch.
Hayley · 23 September 2024
Agent replied · 22 November 2024
Thank you Hayley for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI want to say a big thank you to Sarah Collins, she has gone above and beyond to get me the right mortgage. She has been patient and loyal to my needs. She is friendly, approachable and very professional. An excellent mortgage adviser. Keep up the good work Sarah... We need more honest people like you out there xxx
Jacqueline · 23 November 2020
Agent replied · 22 November 2024
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.
★★★★★ 5/5
TrustpilotExcellent experience with the South…
Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.
Zubair · 29 August 2022
★★★★★ 1/5
TrustpilotHad the following experience with…
Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.
Jewel · 23 August 2022
★★★★★ 1/5
TrustpilotSouth woodford letting team
Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.
Sanaz · 16 August 2022
★★★★★ 5/5
GoogleBrilliant and quick service, Kylie was more than helpful with me and my partner's first time renting a place.
Natala · 24 August 2024
Agent replied · 22 November 2024
Thanks Natala for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotBairstow Eves great, but use your own Conveyancing firm
Bairstow Eves, were excellent, and could not have been more helpful. We had agreed to use Bairstow Eves conveyancing services as part of their package. Everything processed as normal, the flat I’d inherited was sold, and then….. on the day of completion (1st July) , Bairstow Eves conveyancing solicitors “Spiketts Battrick “, informed us that they were unwilling to transfer the funds from the flat sale into anything but an “executors Account”. We then had to wait 5 days for an appointment at the bank to set up the account , who in turn told us we had to wait 10 days for the account to be set up. 10 working days passed, we are still waiting for confirmation from the bank that we can access the executors account. In actuality, it’s now been 20 days since completion, so a new person is living in my inherited property , but I still have no money . It’s been 20 days since Spiketts deemed to inform us that we couldn’t inherit our money unless via an executors account. When questioned about this ( and NB, executors Accounts are NOT inshrined in law, only recommended) Spiketts were off hand, dismissive, and blocked speaking to us because “we had a dispute in the family” WHAT ???????…..eventually Spiketts did speak to us and were of next to no help, and Rude. Obviously we were a nuisance wasting their time, we had passed the point of usefulness as a client, and as they had our money, so Spiketts felt there was little point in speaking to usUsing Bairstow Eves own Conveyancing solicitors has been a false economy - anything we gained using them has been negated by the fact we’ve had to cancel work to our home because of their solicitors ineptitude. Spiketts will doubtless fall back in their T& CS, but their demands for an executors account should have been made obvious either by themselves or Bairstow eves..Irs now 20 days since our buyer moved into my mothers property. It is 15 days since we saw the bank. We have no idea when ( or indeed if) the banking account details will appear.As I write,I still have no money. Use Bairstow Eves, they are brilliant, but find your own convayencing solicitors, don’t say you weren’t warned.
ANNA · 20 July 2022
★★★★★ 1/5
GoogleThis is the worst estate agent I have ever had the displeasure of dealing with. Completely unprofessional and incompetent staff. The information they provided was inaccurate and deceitful. The have withheld our deposit for almost 7 weeks without reason, and claim that they can't process the email we have communicated on for security purposes. Absolute abhorrent behaviour and a disgusting waste of our time has been spent trying to rectify their complete inadequacy to manage end of tenancy agreements! I will now pursue legal action as they do not work within UK law of deposit return requirements! Avoid this company at all costs!
Mell · 7 May 2025
★★★★★ 5/5
GoogleThank you to Meg for getting us our own rental property cannot recommend her enough
Thank you Meg!!
Theresa · 24 August 2024
Agent replied · 22 November 2024
Thank you for your 5* review and recommendation Theresa. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Googlethis is a fraudulent agency, I was with them for 4 years, for 4 years I have only called them 3 times for a problem at home and they have always come for 2 months to finish their work, I was not satisfied with this service and decided to When I left the house, an employee of the agency came and thanked me for the house that was so clean. When I left the house, they told me that my deposit would go to the bank for 10 days. 2 months have passed. I call them and go to the agency. we still sent the report, it's always scams, after 2 months they bring me a report where they tell me that the wall outside the main door has a crack and the tile is not beautiful, while I always call them on the phone to change it, I'm very disappointed from the people who work at this agency, they always deceive, what they say today, they don't say tomorrow, they simply deceive
Raxhi · 23 November 2023
Agent replied · 22 November 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe members of staff at bairstow have been fantastic, Naomi and Stacey in particular. The sale was long and extremely stressful lasting alot longer than initially thought. Due to mainly issues with the seller & solicitors
The solicitors was recommended through bairstow but due to there poor performance bairstow informed me that no work will be forwarded to them from bairstow. To avoid other potential customers recieving poor service as I did
But still yet they were consistently in contact with the solicitors to receive information and to push the sale as quickly as possible. Thank you
Jason · 23 November 2023
Agent replied · 22 November 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJess at Bairstow Eves was absolutely amazing. I called up asking about places to rent, she sent me one on the spot and booked me in for a viewing and we get the keys no less than 2 weeks later.
Lovely people who actually care about you getting somewhere to live. Have had some issues with the landlord since but it is out of this companies control and they did everything on their end to make this as easy as humanly possible. Definitely recommend
Connor · 23 November 2023
Agent replied · 22 November 2024
Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had the pleasure of Kylie Turu-Williams helping us who was extremely kind and helpful. She had a lot of patience whilst dealing with my family and I and didn’t leave any room for any confusion or complaints. She was very sweet and made us feel very comfortable! Would definitely recommend for anyone to ask for her if they need help :)
Jaheeda · 23 October 2024
Agent replied · 22 November 2024
Thank you so much for your wonderful 5* review Jaheeda! We're thrilled to hear that Kylie provided such excellent service and made you feel comfortable throughout the process. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you to all the team who made my…
Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area.Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day.Julie was amazing at finding a tenant to move in only a few days after completion.Also, thank you to Camilla who sold me my first buy-to-let in the area.
Mark · 17 June 2022
★★★★★ 5/5
GoogleAn amazing consultation was provided by Leon and elaborated about property briefly.
Ameek · 11 April 2026
Agent replied · 11 October 2026
Thank you for your kind words! We're thrilled to hear that Leon was able to provide you with an amazing consultation and valuable insight into your property. Best wishes, Lucy, Customer Feedback and Support Team.
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