Trusted Agent profile · Wallington · Surrey
★★★★★
213 reviews across 2 platforms
77d Manor Road, Wallington, Surrey, SM6 0AE
Part of Cromwells Estate Agents, see every office.
Cromwells Estate Agents's office in Wallington, Surrey, at 77d Manor Road, is rated 4.4 out of 5 across 213 reviews on two platforms, including 210 Google reviews rated 4.4.
Every review we hold for the Wallington office, from every platform, shown as written. First names only.
5/5
GoogleFrom market appraisal through to completion of sale, the team at Cromwells listened to our requests and hence the whole sale went through in 10 weeks. They were professional and well organised. Thank you for taking the stress out of the sale.
Thank you for your review. We were glad to help. Good job team!
5/5
GoogleWe used Cromwells Wallington for our sale and the service we got was amazing. They were so helpful and nothing was ever too much for them. I would highly recommend using them if you want great service and support.
Thank you for your great review. Well done team, keep up the good work!
5/5
GoogleJay did an excellent job and was very helpful till the end and I'm very happy to get this house through Jay. Many thanks to Cromwells and team.
Thank you for your review, always appreciated. Good job Jay, well done!
1/5
GoogleThey posted a flyer through my door and I sent them an email asking about letting out my flat. No reply so I sent them a chaser. Sent a third and still no response so my question really is why they put the email address as a contact in the first place. They won't get anywhere in the current climate, I've had immediate responses from other Estate Agents who are very helpful. Surprised they're still going if this is the general service, and I certainly won't be wasting any more time on them!
1/5
GoogleI am very disappointed with the way I was dealt with by Cromwells. They were awful! When I registered with them by email, they never phoned me back, I left it 48 hours and gibing heard nothing I then had to phone a few times, eventually getting through to someone who wanted to help! Some of the staff hadn't got a clue, I had to phone 3 times to try & view a property, never receiving a call back when having to leave a message, no one followed up my viewing for feedback & once my purchase was finally agreed, I never received an update from them throughout the whole transaction. I had to do all the chasing. I wonder how they do business? I'd never use them as I can see they do very little work for their owners. They seem to forget that I was a buyer this time round, but when I sell in the next 18 months, I will be an owner. A friend who sold through them, had their sale fall through because the buyer couldn't get a mortgage. He is understandably asking why didn't Cromwells didn't qualify the buyer properly at the point of offer? He has now disinstructed them as he felt they were also awful & has gone to an independent agent. This big multi branch company is not best. Avoid!
1/5
GooglePathetic - I viewed a property with them and put an offer they initially came back saying it was low, i increased the offer and they do not even care to update me on what the owner thinks. I followed up again on the status and was told owner expects more I increased yet again and have not heard from them. I have now given up and started looking elsewhere. they just do not care about the sale or followup. If you are really seriously about buying or selling forget Cromwells.
1/5
GooglePathetic - I viewed a property with them and put an offer they initially came back saying it was low, i increased the offer and they do not even care to update me on what the owner thinks. I followed up again on the status and was told owner expects more I increased yet again and have not heard from them. I have now given up and started looking elsewhere. they just do not care about the sale or followup. If you are really seriously about buying or selling forget Cromwells.
5/5
GoogleReally good estate agent. Knowledgeable, helpful and supportive. I warmly recommend. Thank you for all your work and the welcome gift!
Always our pleasure, thank you. Good job Team!
5/5
GoogleUsed Cromwells Wallington recently to sell my house, and my mums flat. I found them all to be extremely helpful, and very professional. Keeping me in touch every step of the way. I would highly recommend them to anyone wishing to sell their property.
Thanks Joyce I’m glad we could help. Thank you for your review, it’s really appreciated.
5/5
GoogleI am a buyer. The agent had quick response and followed up on all queries.
Thanks for your review, much appreciated.
1/5
GoogleAbsolutely shocking and appalling customer service. To begin with we were impressed with what seemed like a very friendly approach. From the moment the "professional photographs" were taken the level or service dropped. Once we received and accepted an offer all contact seemed to halt until we constantly rang/emailed for an update or response. We were constantly lied to or given ridiculous excuses by Sam and Mitzi almost daily. The only time we got anything in a half decent time from was following a phone call when I requested to speak to the manager, who surprisingly wasn't in at that point. I pointed out that my sister and friend were unfortunately selling through Cromwells at the same and that I would be pointing all this out to them. Turns out they had both uninstructed Cromwells almost two weeks prior due to the same issues. I discussed all my issues and grievances on the phone at the time and was assured that it would all be dealt with. The next time I called I was told by Sam that as a gesture of good will, due to the poor service, his boss had suggested that we paid our estate agents fees in cash via a brown envelope to save us the VAT!!!! My advice would be to avoid at all costs.
1/5
GoogleADDING ON TO HARRIETS REVIEW. To begin with, the flat had damp which Cromwells had promised us a free survey. After 2 weeks of emails and calls they finally contacted the damp company. (A delay due to Cromwells) The reason for the seller taking the flat off the market was because of a lack of communication and taking too long. The seller repeatedly called cromwells, who failed to notify us. We were waiting for the mortgage lender, which is out of our hands. If we had been contacted we would have been able to give information with the ongoing situations. After Harriet leaving a review, which we felt was adequate due to our experience, we have tried to arrange to view another flat. We are desperate to sort out a property with a baby on the way (we dont have a lot of options), so we were going to try and look past the bad customer service and try again. Unfortunately, we were met with a very unprofessional respose. It does not look like Cromwells are willing to deal with us. Yes we may have gone against our word, gone back to Cromwells on our knees but thats because we are desperate to get a property before the baby is born. We will now have to wait until another property pops up which is not being sold by Cromwells.
5/5
GoogleCromwwells provided an excellent service and their communications were alway thorough and helpful.
Thank you, your review is much appreciated.
1/5
GoogleI am very disappointed with the way I was dealt with by Cromwells. They were awful! When I registered with them by email, they never phoned me back, I left it 48 hours and gibing heard nothing I then had to phone a few times, eventually getting through to someone who wanted to help! Some of the staff hadn't got a clue, I had to phone 3 times to try & view a property, never receiving a call back when having to leave a message, no one followed up my viewing for feedback & once my purchase was finally agreed, I never received an update from them throughout the whole transaction. I had to do all the chasing. I wonder how they do business? I'd never use them as I can see they do very little work for their owners. They seem to forget that I was a buyer this time round, but when I sell in the next 18 months, I will be an owner. A friend who sold through them, had their sale fall through because the buyer couldn't get a mortgage. He is understandably asking why didn't Cromwells didn't qualify the buyer properly at the point of offer? He has now disinstructed them as he felt they were also awful & has gone to an independent agent. This big multi branch company is not best. Avoid!
1/5
GoogleThey posted a flyer through my door and I sent them an email asking about letting out my flat. No reply so I sent them a chaser. Sent a third and still no response so my question really is why they put the email address as a contact in the first place. They won't get anywhere in the current climate, I've had immediate responses from other Estate Agents who are very helpful. Surprised they're still going if this is the general service, and I certainly won't be wasting any more time on them!
1/5
GoogleI feel like they sell properties under hand. Gave them a really good offer, chased them with call after call, every time promised to call back and get a final offer if needed. But just after the last call checked the website and saw they updated it as property was under offer. All happened within one day. Very unprofessional, never call you unless you call. I am really really disappointed with them. Please avoid if possible and don't believe even for a penny.
5/5
GoogleI recently used Cromwells to sell my flat in Wallington. They always kept me up to date with proceedings and wouldn't hesitate in using them again. JohnPositiveResponsiveness
Thank you for your kind review, much appreciated. Well done team!
4/5
GoogleAll the critical situations were handled very professionally. A massive thank you for all your help.
Thank you so much for your appreciation. Well done Sally, Chanelle and Scott.
5/5
GoogleThe cromwells team was extremely responsive and helpful when we needed a quick turnaround on our house buying. The communications were proactive, informative and friendly, making the process that bit less stressful!PositiveResponsiveness, Professionalism
Thanks Ellie, we always try to make the process as smooth and as stress free as possible.
5/5
GoogleSimply Brilliant, from star to finish it A class support.
Thank you for your kind review. Good Job Wallington Team!
5/5
GoogleExcellent Service from start to finish. Received asking price for my house and was sold within 3 months. Cost effective and what you need to get the right buyers for your property.PositiveQuality
Thank you for your review, it means a lot to the Cromwells Wallington Team.
5/5
GoogleVery pleased with the service. My agent was lovely and kept me uptodate throughout the process.
Thanks for your review, much appreciated. Good Job Team!
5/5
GoogleAll staff are extremely professional and friendly, would highly recommend Cromwells from start too finish great customer service.
Thank you. Good Job Team!
2/5
GoogleVery unprofessional. All the buyers should have the same access to the offered properties. I was a first person to offer on a property - as I was really interested to buy. After 3 weeks of no communication I found out that the property was sold to someone else. It was very unfair to the seller - who could get better offer and unfair to me. Avoid them.
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