Trusted Agent profile · Wallasey
★★★★★
139 reviews across 2 platforms
Hoylake Road, Wirral, Wallasey, CH46 6AD
Jones and Chapman's office in Wallasey, at Hoylake Road, is rated 3.3 out of 5 across 139 reviews on two platforms, including 67 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Jones and Chapman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wallasey.
Every review we hold for the Wallasey office, from every platform, shown as written. First names only.
5/5
TrustpilotI had an excellent tenant find service…
I had an excellent tenant find service from Jones and Chapman , they throughly screened the tenants and were very professional from the photography stage to arranging for me to meet the prospective tenants . A social thanks to Libby Holleron and Vicky ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleRebecca at Jones & Chapman in Moreton was very informative, helpful & reassuring throughout my purchase. Always friendly and very professional even when I asked the silliest of questions, as a first time buyer I knew nothing about the buying process. I would highly recommend Becky to others and would like to say a huge thank you for making the process look so easy & exciting!
2/5
TrustpilotFirst impressions count
I went into the Prenton branch to speak to one of 3 people. The young girl on the front desk went to the back and was followed out by a colleague This lady stood there not a hello, good morning or how can I help but stood there and shrugged her body as if to say “what do you want”. Un beknown to me this person turned out to be the manager. Well first impressions count and I was so not impressed. It felt like I had interrupted her. The ladies I have been dealing with have all been helpful but by god this manager needs to change her body language.
5/5
GoogleWe have viewed with Mel a few times and she is always friendly, helpful and happy to answer any questions we have. Thanks Mel
Hello, thank you so much for taking the time to provide our Jones & Chapman team with a 5-star review. We are so happy to hear Mel and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
TrustpilotI enquired about a property for sale…
I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware
5/5
GoogleLovely staff in this branch Megan who is dealing with our morgage application ,as first time buyers has consistently put our minds at ease. Nothing is too much trouble for Megan and she keeps us updated regularly. I would highly recommend Megan she is very knowledgeable and courteous . Ben showed us round the property he was easy to talk to and very professional. Great team
1/5
TrustpilotRecently
Recently, I had a negative experience with Estate Agency 349 Woodchurch Road, Prenton, Merseyside, CH42 8PE, regarding the sale of a house. I do not recommend them due to their extreme inexperience, unfriendly demeanor, slow response times, irrelevant questioning, excessive interference, and lack of understanding regarding legal requirements. I informed them that I could provide a completion letter and proof of address of where I live currently when necessary, but they seemed unaware of these basic requirements. Overall, I would advise against dealing with them as it was a waste of time.
5/5
GoogleI would just like to thank Melanie Ferguson for all of her help throughout the process of buying a house. She was professional, polite and always answered any questions/queries that we had. I would recommend Mel and the whole team at Jones and Chapman 100%. Thanks again for all of your help and support
1/5
TrustpilotOne star is too much for this agency
One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!
5/5
GoogleRebecca Pratt (Becky) is the best estates employee I have encountered in all my years of dealing with agents. She is a model salesperson and sold us a house we had previously seen on Rightmove, but discounted from our shortlist. It’s a shame that not more people are as conscientious in achieving their objectives as Becky is.
1/5
TrustpilotAllerton Branch - Go elsewhere
I used the Allerton Branch to handle the sale of a property. From the offset, the service was poor. The ladies in the office were clueless, unhelpful and lacked professionalism. Their handling of the sale was by far the worst I have experienced as an experienced Landlord. Save your money - avoid at all costs.
5/5
GoogleMel has been a star throughout, always keeping me updated and going above and beyond to make sure my every need is taken care of. Mel is lovely too with a warm and friendly personality whilst still remaining professional. I really couldn't ask for more! 5* service! :)
1/5
TrustpilotI would give 0 star if I could
I would give 0 star if I could. I put an offer to a house in Little Sutton which they said the offer was accepted. I informed my solicitor, they asked for my funds, etc. Today (after a week later) the guy named “William Allanson” form Jones & Chapman called us saying “Sorry but there is a higher offer for the house”. I am so outraged. I now understand that they continued showing the house and getting new offers. This is unethical and unprofessional. Such companies and people should not be in the sector. STAY AWAY and if possible DO NOT WORK WITH THEM especially the one located in Little Sutton/Ellesmere Port
1/5
TrustpilotWe asked JCH to come out and value our…
We asked JCH to come out and value our home. The manager asked,over the phone, how much did you pay for the house, how much have you spent, and then without seeing the property said “ so you would be happy making 50k” what an idiot. We had arranged for 3 valuations including JCH. JCH sent a valued who works in another area and didn’t have a clue about the area we live in, hadn’t prepared any comparisons or anything, and can you believe he valued the house the same as the manager who hadn’t seen the house. The other 2 agents were both fully prepared to value the house and valued it 40% more than JCH, explaining how they had arrived at the valuation based on other sold houses in the area. Don’t use this company to sell your house, totally unprofessional.
5/5
TrustpilotReview form the landlord
Review form the landlord Very happy with the service, thank you so much Vicki and Abigail for all your help and answering my questions and finding a new tenant
1/5
TrustpilotLeft multiple messages on Rightmove…
Left multiple messages on Rightmove asking to be emailed about a property because I work nights and can't be called during the day. Haven't bothered to respond.
5/5
GoogleJoe, Matiss and Charlotte have been so helpful in my search for a new property I can’t thank them enough, I would highly recommend for anyone in the area
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSimon in Bebington branch
We were constantly in contact with Simon, who is now in the Greasby branch. Among all we have met in the sector, we felt that he genuinely wanted the best for both the buyer and the seller, rather than just completing a sale. It would be really great if we meet more of those who are as him in this sector.
5/5
GoogleMel has been brilliant throughout our property purchase. We were first time buyers and she was very informative and helpful answering all the questions we had! Would definitely recommend, thank you Mel and the Moreton team!
1/5
TrustpilotAvoid these timewasters!
Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. No-one picked up the phone in the office, no apology, I had to call them to find out what had gone wrong. The appointment had not been entered into the diary apparently. They did send me some pics - but I was out of pocket in terms of fuel and Mersey Tunnel fees. When I requested they reimburse me for my expense due to their failure they failed to respond. Avoid them - unless you enjoy cowboy movies . . . New review
1/5
TrustpilotAvoid jones and chapman at all costs
Avoid jones and chapman at all costs. I was accepted to rent a property for me and my 2 children. Went through all security and financial checks and was accepted. Had 3 move in dates delayed at last minute because of safety checks failed on property, then waiting for paperwork. Each time I was assured It will definitely be this date and had to cancel van, people that were helping me move and taking time off work to move. On the final day that I was assured I would get my keys. Packed up my whole house. Waiting to sign contract. No contact with them. Phoned them and they said unfortunately the landlord has pulled out because they are not happy you need a guarantor. I had already been passed 2 weeks previously with a guarantor. Was basically homeless with my 2 young children. Jones and chapman apologised and said let me assure you we won't deal with these people again, which is no concelation. 2 days later the house is back up to let with Jones and chapman. Absolutely unscrupulous, disgraceful estate agents. Still haven't got my holding deposit back aswell
5/5
GoogleAs first time buyers we had pretty much no idea what was going on. We have several problems with our mortgage application (this was not through Jones and Chapman) and Charlotte from the Moreton branch has been really helpful and reassuring throughout the whole process. I Would definitely return to use this branch and charlottes services. I’ve always received quick and detailed responses from each query. Many thanks to the team.
5/5
GoogleI have dealt with Ben in the Moreton office and he has been fantastic! Passionate about selling our home and kept us up to date with the process. Great communication from all staff in branch and all extremely helpful. I would recommend their services.
1/5
TrustpilotUnprofessional incompetent Agents
I tried contacting Jones & Chapman (Allerton Rd) on 28th and 29th March on a number of occasions only for the call to ring out to voicemail. After numerous attempts I finally got through to somebody on the 30th who advised that he was in the lettings department and couldn't assist but would pass my details on to the sales team to return my call. Having had no return call I called back on 1st April and spoke to a representative in the Sales department who was unable to answer any of my basic questions about the property. He advised that he was new and would obtain further information and return my call to advise further and also an appointment date to view the property. Having had no return call I called back again on 6th April and got through to the same person after several attempts. I was told the exact same information and it was apparent that no attempt had been made to contact the Vendor to arrange an appointment. He advised that he would now treat this as urgent and also escalate the viewing. Having still had no response I called back again on 11th April on 3 occasions reaching answer machine every time. I left an urgent message on their voicemail on the last occasion asking for the Manager to return my call. Needless to say 3 days later no response from anybody. I appreciate that I am not a Client and they have no obligation to me in terms of customer service but if this is how they are operating their business I would not instruct them to sell a property on my behalf. I am now contacting the Vendor direct.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Jones and Chapman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wallasey.
