Every review we hold for the Wallasey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJones and Chapman were most efficient at selling my mother's house in Wallasey. James in particular was most helpful with assisted viewings and keeping us informed of any feedback. My Mothers house sold very quickly and, over the asking price. I would have no hesitation in recommending the agency, and, their solicitors. Thank you Matt and James.
Diane · 19 June 2019
Agent replied · 17 June 2024
Hi Diane,
Thank you for taking the time to leave a review of your experience selling your mother's home with Jones & Chapman in Wallasey. James was more than happy to assist you with viewings and We're delighted that we were able to help you achieve a quick sale for over the asking price and to hear that you'd have no hesitation in recommending us to family and friends.
Thank you for choosing Jones & Chapman and if you ever need to use our services again in the future please don't think twice about giving James a call or popping into the branch!
★★★★★ 5/5
GoogleWe've had fantastic experience with Georgina as our broker. As first-time buyers, we really didn't understand the process, and she explained everything so clearly and really made the effort to get a good deal with us. She also talked us …
Alice · 16 April 2025
Agent replied · 25 April 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMyself and my partner Lucy have been extremely impressed with Georgina as our broker for the mortgage for our new house. Her communication is brilliant and she has taken the time to answer all our questions, whilst providing a lot of detail and guidance throughout. We would highly recommend.
Sam · 27 November 2024
Agent replied · 10 December 2024
Many thanks for your fantastic 5* review and recommendation Sam. I will of course pass on your kind hearted words to our Wallasey branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs first time buyers we were delighted with the support we received from Georgina, our mortgage advisor at J&C, throughout the entire process. Georgina was always in our corner, always provided solid advice and helped us navigate every step. Always eager to help and offer a solutions-based approach, always lovely to speak to, professional and knowledgeable. Highly recommend J&C
Kym · 18 June 2023
★★★★★ 5/5
GoogleA friendly and professional team, I would recommend. Always good communication, and responses to emails and calls are excellent. Charlotte in particular has been wonderful in assisting me and my family. Thank you
Laura · 6 June 2025
Agent replied · 30 July 2025
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI couldn’t have asked for a more understanding and helpful team of people when selling my home after my husband died. The Jones and Chapman team in Wallasey went above and beyond expectations. I am so grateful for your kindness and professionalism.
Julia · 18 June 2020
Agent replied · 17 June 2024
Hello Julia,
Thank you for taking the time to provide our team with a 5-star review. We're glad our team could assist you during this time and if there is ever anything else you need, please don't hesitate to pop into branch or give us a call.
★★★★★ 5/5
GoogleGeorgina amazing, went out way to secure mortgage with best rate. Will use again in future thank you.
Ryan · 13 September 2025
Agent replied · 12 November 2025
Hello Ryan,
Thank you for your wonderful 5* review! We're thrilled to hear that Georgina was … More
★★★★★ 5/5
GoogleHelena and her team where outstanding she helped us navigate our way through a very difficult sale. She also helped us secure our dream home. Nothing was too much trouble for Wallasey Jones & Chapman. Thank you all so much for everything you have done for us.
Stephanie · 18 June 2023
★★★★★ 5/5
GoogleVery happy with all the help selling my property. Very professional and proactive as well. Had the property up with another company/agency and viewings were few and far between. As soon as we placed with J&C immediately got lots of viewings. I also like the text alerts as well keeping me informed of the viewings. Joe was particularly helpful. Would recommend..PositiveResponsiveness, Professionalism
Paul · 18 June 2021
★★★★★ 5/5
GoogleI have just recently bought a house through J&C and couldn’t recommend them more. Megan Smith helped me through the entire process and always responded quickly to any questions I had! I had a great experience and would definitely buy through them again! Huge thanks to Megan for all of her help!
Abbie · 18 June 2022
★★★★★ 5/5
GoogleJones and Chapman have been great!
I'm a first-time buyer and Georgina, Hannah and Emily have been amazing as I've been navigating buying my first house. I would 100% recommend their services!
Sam · 27 July 2024
Agent replied · 26 August 2024
Thank you for leaving us your superb 5* review and recommendation Sam. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a great experience with this company when I was buying my first house. My mortgage amount had to be revised 4 times, and all of this was done quickly, smoothly and supportively. All my questions were answered in a timely manner. A lot of things went wrong with my purchase except from my mortgage service, it was simply exceptional and I know I will be in safe hands when I need to remortgage again.
Thank you.
Julija · 18 June 2023
★★★★★ 5/5
GoogleExceptional service throughout our house sale. Nothing was too much trouble,special mention for Helena who went the extra mile to help us.
Dawn · 28 September 2024
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review Dawn. I will of course pass on your kind hearted words to our Wallasey branch. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHad a viewing booked for 10:15, me and my mrs booked half a day off work. to get a call when we’re stood outside the property telling us the property has been let elsewhere, joke of a service
Lewis · 20 November 2023
Agent replied · 17 June 2024
Hello, I am sorry that your viewing was unable to proceed. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk
Kind regards, Scott, Customer Relations.
★★★★★ 5/5
GoogleI have recently sold my house (despite having so much trouble with it and trying to sell it last year) throughout the whole process J&C have been nothing but patient with me and have sold the house this year going through Auction. They were professional, informative and extremely helpful. Even taking the keys from me to show any prospective buyers so I didn't need to be there. I would not hesitate to use them again
Lisa · 18 June 2023
★★★★★ 1/5
GoogleRang 2 weeks ago after no reply to email, I enquired if a property listed with them is still for sale.
Still waiting for the lady to ring back...
I won't be using them in the near future.
"every call is a potential sale"..thats the first thing you learn in sales!
Dave · 18 June 2022
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future.
Thank you again for your feedback. Best Regards
★★★★★ 4/5
GoogleProfessional staff. Very helpful. I would recommend Jones and Chapman. Have used them to buy and sell and find tenants 👍 …
Sarah · 30 July 2024
Agent replied · 26 August 2024
Hello Sarah,
Thank you for your kind words and recommendation! We're delighted to hear that you've had positive experiences with our team for buying, selling, and finding tenants.
Best regards,
Jones and Chapman Estate Agents Wallasey
★★★★★ 5/5
GoogleExcellent service. Very helpful and efficient. They were always on hand to offer support and guidance and were extremely professional. Highly recommend this company!
Gill · 26 May 2024
Agent replied · 17 June 2024
Many thanks Gill Mason for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI was unsure of buying at auction with Jones Chapman and Iam-sold, but received excellent communication from all involved and would recommend this process.
Claire · 18 May 2024
Agent replied · 17 June 2024
Thank you for your lovely review and recommendation Claire Davies. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAwful not only did they not turn up for appointment they never returned my call when I rung to see where their agent was poor service
John · 20 November 2023
Agent replied · 17 June 2024
Thank you for making us aware of your experience, please do contact us via complianceresidential@sequencehome.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCalled the office today and spoke to James Evans. He was really professional and knowledgeable about the properties in Wallasey. I would definitely use Jones and Chapman to build my investment portfolio.
Louise · 18 June 2021
★★★★★ 5/5
GoogleTalked me through every step of the process and were more than happy to answer any questions I had.
Dan · 19 March 2024
Agent replied · 17 June 2024
dan burgess thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBought my first house through Jones & Chapman last month. The team were brilliant start to finish! Extremely helpful, knowledgable and supportive. I really cannot recommend them highly enough. Professional and friendly team who I wouldn't hesitate to use again. Special mention for Georgina the Mortgage Services Manager who, without her help and guidance, I wouldn't have bought my dream home! Thanks for putting up with me through the turbulent times! :)
Emma · 18 June 2022
★★★★★ 5/5
GoogleJames Reeve and all the team were helpful at all times. Things were not always straight forward but the team were always professional and very understanding. I would recommend using Jones and Chapman.
Fay · 18 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
