Every review we hold for the Wallasey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’ve had a great experience using Jones and Chapman’s in house mortgage service in Wallasey - Georgina Dale has been such an invaluable help. We tried another high rated mortgage broker before trying Georgina who was recommended to us and she provided what we felt was a much better all round service. We wouldn’t be able to buy the house we’re getting without her help. Not only did she manage to get us a much better mortgage offer than other places but she also explained everything so well throughout the process so we felt really well informed . She really has gone over and above helping us through every step. Couldn’t recommend more!
Amy · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with our in-house mortgage service and Georgina Dale's exceptional help! We pride ourselves on providing a top-notch service and are thrilled to have assisted you in buying your dream home. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmazing!!!! They helped me throughout the process of buying my first house. Tess was very patient with me and nothing was too much trouble. I'm based in Surrey so had to do everything remotely. My daughter collected my keys yesterday and I'm over the moon. A very helpful team that put me at ease. I would recommend anyone to use them. Thankyou 😊
Janice · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your amazing review! We are thrilled to have been able to help you purchase your first home and make the process as smooth as possible, even remotely. Congratulations on getting the keys and we're glad our team could put you at ease. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe asked Georgina to help me and my partner find a joint mortgage for our first and forever home together. Georgina was super responsive, knowledgeable, organised and friendly offering us lots of advice and guidance along the way. Nothing was too much trouble and always checked in throughout the buying process.
Unfortunately, we hit a bump in the road when my house fell through and we needed a revised mortgage offer, Georgina really pulled this out of the bag and got the job done by getting the application through, talking to the underwriters and because of her we were able to complete on our new home. We can't thank you enough!
Laura · 13 September 2025
Agent replied · 12 November 2025
Thank you for your kind words! It was a pleasure to assist you and your partner in finding the perfect joint mortgage for your first and forever home. I am happy to hear that my knowledge, organization, and friendly guidance helped make the process smoother for you. I am always here to help and am thrilled that I could get the revised mortgage offer through and help you complete on your new home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA fantastic experience selling our house with Tess at Jones and Chapman. Tess always communicates with us regularly, answers any questions we have straight away and has made our whole selling process smooth and stress free. We can’t thank her enough for how helpful she has been! Thanks so much Tess!
Anna · 16 March 2026
Agent replied · 16 April 2026
Thank you for such a glowing review! We're thrilled to hear that Tess provided exceptional service and made your selling process stress-free. It was a pleasure working with you and we appreciate your trust in us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis is the second time i have used this company to look after me finding a mortgage and i highly recommend. It easy the process you are kept up to date all documents sent through in a timely matter. Georgina is just incredible could not recommend her enough.
Jessica · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to have helped you find a mortgage not just once, but twice. Our team is dedicated to making the process as easy and efficient as possible. And we agree, Georgina is an incredible asset to our company. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have been dealing with Hannah and Charlotte at Jones & Chapman, Wallasey for a house purchase. Both were very friendly and helpful. Charlotte has kept me informed every step of the way and has gone out of her way to get me additional information that I needed. Can't recommend these girls highly enough.
Steph · 13 September 2025
Agent replied · 12 November 2025
Thank you for your kind words! Hannah and Charlotte are exceptional members of our team, always going above and beyond for our customers. We are so glad we could provide you with a stress-free house purchase experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have had a great experience with Jones & Chapman. Tess has been brilliant to work with, extremely communicative from the beginning of the process and throughout which has meant a lot to us with buying our first house. She has also shared …
Lucy · 16 September 2025
Agent replied · 12 November 2025
"Thank you for your kind words! We are thrilled to hear that you had a great experience with Tess and our team at Jones & Chapman. We always aim to provide excellent customer service and make the buying process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGeorgina has been guiding me through home sale, purchase and re-mortgaging over the last 2 years with a friendly, professional service. I greatly appreciate the time she takes to explain everything and answer my questions. As a sole purchaser I don’t have that buffer of asking a partner their advice so to know I have all the facts is important. Georgina has been so patient in answering my queries and I always feel I know fully both the costs and benefits of the products I choose after our calls. I don’t think I would speak with anyone else about a mortgage now. Thanks a million!
Katy · 18 February 2024
Agent replied · 17 June 2024
Katy, thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHannah Sprott was very helpful in my recent property purchase, understanding the frustrations I had with my solicitor. On completion day, she went the extra mile and contacted the seller's solicitor to confirm receipt of funds, so that she …
Karen · 16 August 2025
Agent replied · 12 November 2025
Thank you for choosing us for your property purchase, and for your kind words about Hannah and our team! It's our goal to make the process as smooth and stress-free as possible. We're thrilled to hear that we were able to provide the extra … More
★★★★★ 5/5
GoogleWe recently wnt through a six-and-a-half month ordeal between agreeing on a price and completion of our flat. Through it all, the help and support and concern shown us by Natasha Suddal-Hughes and her team at Jones and Chapman Wallasey was the one bright light.
Natasha returned calls promptly, kept in touch with the solicitors and the seller and kept us informed. On a number of occasions she called just to keep in touch and to cheer us up. Above and beyond. We can't say enough about Natasha.
Helena and her team also deserve our plaudits, letting us in to the property when we needed access to measure etc., fielding our calls when Natasha was out of the office and providing a calm, friendly atmosphere in the office when we visited.
We unreservedly recommend Natasha and Jones and Chapman Wallasey
Lorne · 21 September 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving been a client with Georgina over the previous 5+ years, I can highly recommend her services as a mortgage broker at Jones & Chapman/Sequence. Georgina is extremely approachable, providing consistent, supportive communication and knowledgable advice throughout the entire process.
Alice · 4 April 2025
Agent replied · 26 May 2025
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleCharlotte is very good .She is very polite and has kept me informed step by step with the sale of my house .
Margie · 13 September 2025
Agent replied · 12 November 2025
Thank you for your kind words! We are thrilled to hear that Charlotte has provided excellent service and communication during the sale of your house. Our team is dedicated to achieving successful results for our clients. Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleI have used Jones & Chapman for my purchase and Charlotte Hudson has been very helpful in my dealings with her.
Richard · 13 September 2025
Agent replied · 12 November 2025
Hello Richard,
Thank you for your wonderful 5* review! We're delighted to hear that Charlotte … More
★★★★★ 5/5
GoogleJones and Chapman were very efficient and responsive at all stages of the sale of our house. The staff are friendly, approachable and understanding.
Grace Dixon, based formerly in Moreton but latterly in Wallasey, was our brilliant contact person. We were delighted that we chose Jones and Chapman to be our estate agents and recommend them highly. Thank you to all the team.
Liz · 5 November 2025
Agent replied · 12 November 2025
Thank you, Grace! We are thrilled to have helped you with the sale of your house. Our team at Jones and Chapman always strives to provide efficient and responsive service to our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWanted to say a massive thank you to Georgina! She was our mortgage broker and honestly couldn't have done the process without her (she even worked late on night to complete an application for us). Nothing is too much trouble. I have a … More
Sam · 28 September 2024
Agent replied · 25 October 2024
Many thanks Sam for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had the pleasure of working with Georgina as our broker, and we couldn't be more grateful for her outstanding assistance throughout the mortgage process. From the very beginning, Georgina was proactive in helping us secure the best … More
Attia · 29 August 2024
Agent replied · 26 August 2024
Thanks for the excellent 5* review and recommendation Attia! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI don't normally do reviews but Wow!!! We were expecting a very stressful experience as this is our first time house buying. All we can say is a massive thank you to James, Hugo and the rest of the fantastic team who made the whole experience stress free all we done was sat back and relaxed and they put in all the hard work on our behalf. I would like to say a massive thank you to you all for everything you have done.
Daniel · 19 June 2019
Agent replied · 17 June 2024
Hi Daniel,
Thank you for leaving such a lovely review of the Jones & Chapman team here in Wallasey! We're so pleased to hear that James, Hugo and the team were able to take the stress out of your first house buying! We hope that you'll recommend us to others and if you ever need any help or advice with anything property related in the future please don't hesitate to pop into the branch or give James or Hugo a call!
★★★★★ 5/5
GoogleThe service that I received from Jones and Chapman has been of a very high standard.
I cannot fault or thank Branch Manager ‘James Reeve’ enough. James always delivered and took full ownership of the sale of my property as there were some difficulties along the way.
Going above and beyond at all times.
I wouldn’t hesitate in doing business with Jones & Chapman again. One of the main reasons for this is due to the service from James.
Thank you to all the staff at the Liscard branch.
Denis · 19 June 2019
Agent replied · 17 June 2024
Hi Denis,
Thank you for leaving such a wonderful review of James and the team at Jones & Chapman in Wallasey. We're so happy to hear that they were all able to take full ownership of your sale and went above and beyond to see it over the line.
We're proud to hear that the service was of such a standard that you'll recommend us to family and friends - thank you for choosing Jones & Chapman and if you need to use our property services in the future please just pop into the branch or give us a call.
★★★★★ 5/5
GoogleI started the process of buying my first house a week ago and I'm astonished how efficient Jones and Chapman have been so far. Special thanks to Georgina Dale for guiding me through the entire process, which would have been extremely difficult for me otherwise.
Blu · 19 January 2024
Agent replied · 17 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe’ve had a great experience selling our house with Tess at the Wallasey branch. She’s kept us in the loop regularly and has helped make this process stress free!
Mark · 16 March 2026
Agent replied · 16 April 2026
Thank you for your positive feedback! We are thrilled to hear that Tess provided excellent service and made selling your house a stress-free experience. Our team at the Wallasey branch strives to keep our clients informed and satisfied throughout the entire process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service, staff always very helpful and friendly. A special mention for Charlotte, who was dealing with my purchase, very helpful and friendly, and was always willing to help out with any problems or issues which made things alot easier, thank you all!
Alan · 14 August 2025
Agent replied · 12 November 2025
Thank you for your kind words! We are thrilled to hear that you had an excellent experience at our business. Our team takes pride in providing exceptional service, and we are so grateful for Charlotte's dedication. We will be sure to pass … More
★★★★★ 5/5
GoogleI would like to say a huge thank you to Georgina (Mortgage Services Manager) for all of her help, expertise and patience. My boyfriend and I recently bought our first home and Georgina was always on hand to talk things through with us, offer guidance and support and keep us on track. It was not a straight-forward purchase and we could not have done it without Georgina - thank you so much!
J · 18 June 2023
★★★★★ 1/5
GoogleTerrible estate agents avoid at all costs wouldn’t let me out of my contract for 3 months they are useless
John · 16 February 2026
Agent replied · 16 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust want to say a big thank you to Natasha and Georgina at Jones & Chapman Wallasey for helping me and my boyfriend on the purchase of our first home! They have both been incredible in the whole process of house buying ensuring that they explain everything to us so we understand what is happening every step of the way! Thank you so much! Would recommend them to anyone and everyone!
Louise · 18 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
