Trusted Agent profile · Wallasey
★★★★★
139 reviews across 2 platforms
Hoylake Road, Wirral, Wallasey, CH46 6AD
Jones and Chapman's office in Wallasey, at Hoylake Road, is rated 3.3 out of 5 across 139 reviews on two platforms, including 67 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Jones and Chapman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wallasey.
Every review we hold for the Wallasey office, from every platform, shown as written. First names only.
1/5
TrustpilotWould NEVER recommend...
We were recommended a solicitor by J&C Heswall - who was based in Leeds ?? This solicitor was beyond useless and provided an appauling service resulting in unnecessary and unacceptable delays and expense. I found out that J&C received a commission in excess of £400 from this solicitor; perhaps this motivated J&C more than looking after their customers....
5/5
TrustpilotVery efficient
Church Road, Bebington. My sister it’s moving back to England from Spain, and has made a offer on a retirement home, and she and myself are extremely thankful for Octavia and her patient’s and helpfulness she is very efficient and caring. Thank you so much.
5/5
GoogleGreat help, Megan was a star answered everything we asked her and nothing was too much
1/5
TrustpilotI actually dont know how they sell…
I actually dont know how they sell houses and I certainly wouldn't be asking them to sell mine! I messaged over one property my mate messaged and called over three. Thats four houses and they did not reply once shocking. My advice do not waste your time
1/5
TrustpilotUnprofessional/Useless
So far not good at all. Do not let your property with Jones and Chapman. My Tenants moved in 2 weeks ago and I have still not received my rent! Every day on the phone, another excuse. Still nothing. Emails, another sorry and excuse.
5/5
GoogleI have been extremely satisfied by the service provided by Jones and Chapman despite a few set backs from solicitors etc. Shirley in particular has made the whole process a lot easier with clear communication throughout. Buying a house this time around was a little more stressful due to personal circumstances yet Jones and Chapman have made it easier.
5/5
GoogleCan’t praise Mel from Moreton branch enough as I searched for a property to buy. Received prompt alerts when new properties came on the market so was able to view and given a fair chance to look and offer. Really helpful and would recommend.
5/5
TrustpilotMy grandparents always used Jones and…
My grandparents always used Jones and Champan when they moved house, so did my parents and so do I. We have always received good service and have never had any complaints. I would have no hesitation in recommending them.
1/5
TrustpilotI was unfortunate enough to have to…
I was unfortunate enough to have to deal with Jones & Chapman in Heswall after the closure of the West Kirby Branch.I would describe them as a business that had no focus whatsoever on customer care.A very painful experience.
1/5
TrustpilotReally bad experience I would not…
Really bad experience I would not recomend, they told us what we wanted to hear but when it come to services they delaid us for months and could not provide nothing of what they've promised, charged money first thing as well. WOULD NOT RECOMEND
5/5
GoogleMel and Jamie at the Moreton branch were brilliant in relation to my sale/purchase .. very efficient, helpful and most of all helped me through the whole, sometimes frustrating process.. definitely 5 stars are in order 🙂
5/5
TrustpilotFantastic Service from James at Greasby
James Evans in the Greasby office dealt with our mortgage application and I can highly recommend him as the whole application was dealt with the utmost professionalism and courtesty.
1/5
TrustpilotTreated disgustingly
Treated disgustingly, left with damp and mould in the house, compensation for a non working boiler not given. Glad to be away from these letting agents, worst experience I’ve ever had.
1/5
TrustpilotDreadful
Dreadful Communication is horrendous Nobody answers the phone, calls you back or answers e-mails.Worst company I have ever had the misfortune to deal with.Never again!!!Would not recommend
5/5
GoogleSo far everything seems to be very well organised and very professional. I have been kept informed throughout and reminded that further help is only a phone call away. Top marks.
5/5
GoogleI recently used Megan from Moreton office to sort my mortgage. I found her extremely helpful, professional and effecient. She went above and beyond to help me secure my mortgage. Would definitely recommend her.
5/5
GoogleGreat help buying my first home. Really friendly team who went the extra mile to get all my Solicitor's things sorted as quickly as possible.
5/5
GoogleGreat service. Girls are realy lovely.
5/5
TrustpilotExcellent service
Excellent service. Dealt with my purchase so smoothly kept me updated, very friendly service. Would highly recommend.
5/5
GoogleGreat service from Megan during our mortgage application. Kept us up to date with progress regularly and answered any queries we had clearly and quickly.
5/5
GoogleMegan has provided a fantastic service. She has been courteous, informative, and nothing has been too much trouble. Highly recommended 👍 …
5/5
Trustpilot100% would recommend....
Olivia, Elkee & Jackie provided a fabulous service! We 100% recommend.
5/5
GoogleVery professional, excellent and quick communication from Melanie! Thank you!
5/5
GoogleBen at the Moreton branch has been extremely helpful, prompt and patient in responding to my endless questions.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Jones and Chapman hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wallasey.
