Trusted Agent profile · Walderslade
★★★★★
176 reviews across 3 platforms
7 Exton Close, Walderslade, ME5 8QN
Freeman & Gray's office in Walderslade, at 7 Exton Close, is rated 4.8 out of 5 across 176 reviews on three platforms, including 130 Google reviews rated 4.8.
Every review we hold for the Walderslade office, from every platform, shown as written. First names only.
5/5
GoogleI would like to say how impressed i was by the team at Freeman and Grey, Jason in particular, for his professionalism and his willingness to support through the process of selling my home, and returning my calls in a timely manner. Cant …
Thank you so much for your brilliant review. We’re delighted to hear how impressed you were with the team, and especially … More
5/5
GoogleHighly recommend Jason and his team, they provide an excellent and professional service.
Hi Jake, Thank you for your recommendation and 5-star review! I’m so pleased you were happy with the service and support provided. It was a real pleasure working with … More
5/5
GoogleBrought our first house with Freeman and Grey! Couldn’t recommend them enough, they helped with parts of the process which wasn’t for them to do e.g. answer questions more for solictors side. They chased up on our sellers etc and was so …
Hi Lilli, Thank you so much for your fantastic review and for trusting us with such an important milestone, your first home! We’re thrilled to hear you felt supported … More
5/5
GoogleWithout doubt by far the best estate agent experience we have ever had. Highly professional experienced team who managed to meet our near impossible completion target of 8 weeks. Particular praise to Jason who helped guide our sale perfectly. With decades of experience Jason is a consummate professional. Simply don’t use anyone else.
5/5
GoogleKarl has been a great help over the past week. He’s helped give some advice vital advice for the sale of a family members house. Although not local to where we live he’s really given us some tools to go back to the agent with. Highly recommend.
Thank you for taking the time to share your positive experience working with Karl. We're delighted to hear that he has been a great help in providing vital advice for the sale of your family member's house. Despite not being local to your area, Karl has equipped you with valuable tools to approach the agent confidently. We appreciate your recommendation and are grateful for your trust in our services. If you need any further assistance, please don't hesitate to reach out. We're here to support you.
5/5
FacebookWould highly recommend Freeman & Gray to anyone thinking of selling their home. From first valuation Daniel was friendly, knowledgable and most importantly not pushy. We had a very long and difficult sale but both Daniel and Karl were there every step of the way and went above and beyond to make sure our sale went through successfully. Thank you again!
Thank you for the review Jasmine. It was an absolute pleasure helping you and we are so glad we managed to get you moved in time for Christmas. I hope you both have a lovely Christmas and a happy new year 😊
5/5
GoogleFreeman & Gray Estate agents were recommended to us and we would highly recommend them to everyone. We have recently completed the sale of how house in Chatham and the service provided by these guys was nothing short of exceptional! Jason …
Hi Sharon, Thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear your experience with Freeman & Gray was such a positive one. It … More
5/5
GoogleReally excellent team did everything they could to help out & get myself sold. Couldn’t fault the whole team. Communication was excellent throughout. Would 100% recommend & again Jason was 1st class & very professional the photos of the sale off the house were outstanding & the video. Thnxs again freeman & gray
5/5
GoogleWe absolutely loved working with Freeman and Gray (Kirsty especially) in securing our new home. As a first timer, I had constant worries and questions and Kirsty eased mine and my partners minds immediately through call and email. We were …
Hi Molly, Thank you so much for your wonderful review! We’re delighted to hear that Kirsty was able to make your first home-buying experience smooth and reassuring. It’s … More
5/5
GoogleFreeman and Gray provided an excellent service all the way through the sale of my house. I had no problems whatsoever and would strongly recommend them.
5/5
TrustpilotAmazing service again!!!!!!
Yet again, Freeman and Gray smashed it out of the bag. I would never use a different estate agent. Karl, Dan, Caroline and Karen do an amazing job and add that special personal touch. They are all so professional and I highly recommend. First class service, they go above and beyond. I was continually updated throughout and nothing was ever too much for the team. I’ve used them before and will most definitely use them again. Thanks everyone, you are awesome!
1/5
GoogleCalled up for viewing for a property for certain date and time, and they told me it’s booked in and confirmed called them up when we was coming up to the viewing day as no one sent me an email text or call and I called their office many times not one time did they pick up made me take time off work for no reason, very unprofessional would not reccomend to use
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you experienced. We'd like to clarify the situation regarding your recent viewing appointment. After you initially scheduled the viewing, you called to cancel it. When you later attempted to rebook, the property had unfortunately been sold, and therefore, a new viewing could not be confirmed. We strive to provide a professional service. Should you have any further concerns or if there's anything we can assist you with, please do not hesitate to contact us directly. Thank you for your understanding.
5/5
GoogleWe recently purchased our family home through Freeman & Gray and we want to say a huge thank you to the team for their expertise through the whole transaction. A special thanks goes out to Jason for answering all questions I had!
Hi Katie, Thank you so much for your lovely review and for choosing Freeman & Gray for your new family home purchase! I’m so glad I could answer all your questions and … More
5/5
GoogleKirsty from Freeman & Gray is one amazing agent! Our experience with her has been faultless from day one. From being notified that we were successful in our application, to Moving In day, to the immediate response we get when reporting issues. We are very happy tenants. Thank you Kirsty and Freeman & Gray!
5/5
TrustpilotAfter choosing an on-line agent to sell…
After choosing an on-line agent to sell our house which let us down immensely we then chose Freeman & Gray and wow what a difference in customer service, friendliness, knowledge of the market and constant contact and information from start to finish. We really wished that we had gone with Freeman & Gray from the start. Dan & Karl went above and beyond for us of which we are truly thankful. Would 100% recommend Freeman & Gray to any and everyone. Thank you Dan & Karl.
5/5
TrustpilotKaren was absolutely amazing during the…
Karen was absolutely amazing during the whole process. Great communication and extremely helpful.
5/5
GoogleA massive Thank you to you to Karen and all the team for all your help selling our home. You have all been so very helpful. Thanks again we really appreciate all your help.
Hi Hazel, Thank you so much for your lovely review! We’re delighted to hear that you felt so well supported throughout the sale of your home. Karen and the whole team … More
5/5
TrustpilotUse Freeman and Gray!!!
We used freeman and gray recently to sell two houses for us and the service they gave was second to none. Karl is a fantastic agent keeping us informed, going above and beyond to make sure the sales went through smoothly. I would 100% recommend them and will certainly be using them in the future!!!
5/5
GoogleJason sold the house in quick timing insuring the best deal possible. Quick and efficient with answers to queries.
Thank you for the great review. We’re delighted Jason was able to get your house sold quickly while still achieving the best possible deal. That balance of speed and result is exactly what we aim for. We’re also pleased you found him quick and efficient when responding to queries, keeping things clear and moving is key. We really appreciate your feedback and your trust in Freeman & Gray.
5/5
GoogleGreat experience with Kirsty. The move was an easy transition. All questions answered and without any issues or concerns. Thank you
Thank you for your lovely review. We’re so pleased to hear that you had a great experience with Kirsty and that your move felt like an easy transition. Making sure all questions are answered and that everything runs smoothly is exactly what we aim for. Kirsty will really appreciate your kind feedback. Thank you again for choosing Freeman & Gray.
5/5
GoogleI can not rate Freeman and Gray highly enough. Dan was absolutely amazing the whole way through selling my house and even helping with some aspects of buying my new house. I would highly recommend them and would use them again in the future.
Thank you for your high praise of Freeman and Gray, and specifically Dan's amazing support throughout the process of selling your house and assisting with aspects of buying your new house. We appreciate your recommendation and are glad to hear that you would choose us again in the future. It was a pleasure serving you, and we look forward to any opportunities to assist you again.
5/5
GoogleLook no further!! I’ve had a few estate agents over the years, ‘Wards’ being the worst! They all seem to give you hope and attempt to tie you in with a ‘bait’ possible sale figure, then soon drop off as the weeks go on, but still want top dollar if the sale goes through! Then fortunately for us along came ‘Joe’ from ‘Freeman and Gray Estate Agents’, lovely character, straight talking, knew his stuff inside out, completely realistic, excellent rate and is contactable outside normal office hours if required… the holy grail of estate agents! On top of that he is a really lovely guy who also thinks nothing about going above and beyond any estate agents out there to get you sold. I have also had the opportunity in dealing with owners Dan and Carl within the company, and again both had an extremely professional approach and were always there when you need them. The whole company is set up to make your sale a complete success, from first class photos and videos which also included drone footage, excellent adverts and first class communication, and they do all this without the hassle or stress that other estate agents seem to thrive on! Trust me don’t waist your time looking at other inferior agents give Joe a call and sit back you won’t regret it!
Thank you for your glowing review of Freeman and Gray Estate Agents. We are thrilled to hear that Joe and our team provided you with an exceptional experience and surpassed your expectations. We understand the frustrations you've had with other estate agents in the past, and we're proud to be the opposite of that. Joe's straight-talking, realistic approach and his willingness to go above and beyond for our clients are qualities we strive for. We appreciate your kind words about Dan, Karl, and the entire team. It's our goal to ensure your sale is a complete success, and we're glad our first-class photos, videos, and excellent communication contributed to that. Thank you for recommending us to others. It means a lot to us. If you ever need our assistance in the future, please don't hesitate to reach out. We're here to help.
5/5
GoogleGoof experience working with the team there to progress our purchase swiftly. Excellent communication and friendly staff.
5/5
GoogleI've been working with Freeman & Gray since early this year and it's been an absolute dream partnership. These guys are really passionate about what they do, extremely diligent and thorough in their approach to their business, whilst at the same time always positive and proactive. They're always easy to reach and approachable, make everything easy and straight forward, and just generally a bunch of really good eggs. I would highly recommend them to anyone needing advice and guidance on the property market.
Thank you so much for your kind words and taking the time to share your experience. We are thrilled to hear that our partnership has been an absolute dream for you since the beginning of this year. At Freeman & Gray, we strive to be passionate about what we do and deliver exceptional service to our clients. We firmly believe in approaching our business with diligence and thoroughness, ensuring that we provide you with the best advice and guidance in the property market. It brings us great joy to know that you found us positive, proactive, and easy to reach. We always aim to make the process straightforward and hassle-free for our clients, and we're glad to hear that we have succeeded in doing so for you. Your recommendation means a lot to us. We sincerely appreciate your trust and confidence in our team. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We are here to help. We look forward to continuing our fantastic relationship and serving you with the same level of dedication and commitment.
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