Every review we hold for the Walderslade office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn excellent and efficient letting agent. From first contact Karl and Daniel were informative, friendly, polite and professional.
I needed help finding a tenant for my buy to let property in Walderslade, they found professional tenants within 5 days, full referencing checks were completed in good time too. The process was extremely smooth with regular updates.
A great company to deal with, very happy!
Lewis · 28 July 2022
Agent replied · 28 July 2023
Thank you for your kind words about our letting agency. We're thrilled to hear that Karl and Daniel provided informative, friendly, polite, and professional service from the beginning. We understand the importance of finding suitable tenants quickly, and we're glad we could secure professional tenants for your property in just 5 days. Our commitment to smooth processes and regular updates is a priority for us. We appreciate your feedback and are delighted that you had a great experience with us. Thank you for choosing our company, and we look forward to serving you in the future.
★★★★★ 5/5
TrustpilotA great Estate Agents
Freeman & Gray came highly recommended and we weren’t disappointed. Peter Shelly was the agent for our sale and was fantastic - keeping us informed all the way through (even out of hours).
Jon · 14 October 2025
★★★★★ 5/5
GoogleI would strongly recommend Daniel and Karl from Freeman and Gray for your home sales and lettings as I have found them to be extremely professional. Their communication with us was fantastic throughout the whole process. All our questions were answered and they definately know the Housing Market. A special thank you to Daniel for he's attention to detail at all times.PositiveProfessionalism
Paula · 27 August 2022
Agent replied · 28 July 2023
Thank you so much for the great review. It was a pleasure dealing with you.
★★★★★ 5/5
GoogleI would like to say how impressed i was by the team at Freeman and Grey, Jason in particular, for his professionalism and his willingness to support through the process of selling my home, and returning my calls in a timely manner. Cant …
Kim · 14 October 2025
Agent replied · 14 April 2026
Thank you so much for your brilliant review.
We’re delighted to hear how impressed you were with the team, and especially … More
★★★★★ 5/5
GoogleWithout doubt by far the best estate agent experience we have ever had. Highly professional experienced team who managed to meet our near impossible completion target of 8 weeks. Particular praise to Jason who helped guide our sale perfectly. With decades of experience Jason is a consummate professional. Simply don’t use anyone else.
Colin · 4 December 2024
★★★★★ 5/5
GoogleKarl has been a great help over the past week. He’s helped give some advice vital advice for the sale of a family members house. Although not local to where we live he’s really given us some tools to go back to the agent with.
Highly recommend.
Shelly · 28 June 2023
Agent replied · 28 July 2023
Thank you for taking the time to share your positive experience working with Karl. We're delighted to hear that he has been a great help in providing vital advice for the sale of your family member's house. Despite not being local to your area, Karl has equipped you with valuable tools to approach the agent confidently. We appreciate your recommendation and are grateful for your trust in our services. If you need any further assistance, please don't hesitate to reach out. We're here to support you.
★★★★★ 5/5
FacebookWould highly recommend Freeman & Gray to anyone thinking of selling their home. From first valuation Daniel was friendly, knowledgable and most importantly not pushy. We had a very long and difficult sale but both Daniel and Karl were there every step of the way and went above and beyond to make sure our sale went through successfully. Thank you again!
Jasmine · 14 December 2021
Agent replied · 23 May 2026
Thank you for the review Jasmine. It was an absolute pleasure helping you and we are so glad we managed to get you moved in time for Christmas.
I hope you both have a lovely Christmas and a happy new year 😊
★★★★★ 5/5
GoogleReally excellent team did everything they could to help out & get myself sold.
Couldn’t fault the whole team.
Communication was excellent throughout.
Would 100% recommend & again Jason was 1st class & very professional the photos of the sale off the house were outstanding & the video.
Thnxs again freeman & gray
Christopher · 8 November 2024
★★★★★ 5/5
TrustpilotAmazing service again!!!!!!
Yet again, Freeman and Gray smashed it out of the bag. I would never use a different estate agent. Karl, Dan, Caroline and Karen do an amazing job and add that special personal touch. They are all so professional and I highly recommend. First class service, they go above and beyond. I was continually updated throughout and nothing was ever too much for the team. I’ve used them before and will most definitely use them again. Thanks everyone, you are awesome!
Nic · 25 June 2025
★★★★★ 1/5
GoogleCalled up for viewing for a property for certain date and time, and they told me it’s booked in and confirmed called them up when we was coming up to the viewing day as no one sent me an email text or call and I called their office many times not one time did they pick up made me take time off work for no reason, very unprofessional would not reccomend to use
Miz · 27 June 2024
Agent replied · 26 August 2024
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you experienced.
We'd like to clarify the situation regarding your recent viewing appointment. After you initially scheduled the viewing, you called to cancel it. When you later attempted to rebook, the property had unfortunately been sold, and therefore, a new viewing could not be confirmed.
We strive to provide a professional service. Should you have any further concerns or if there's anything we can assist you with, please do not hesitate to contact us directly.
Thank you for your understanding.
★★★★★ 5/5
GoogleKirsty from Freeman & Gray is one amazing agent!
Our experience with her has been faultless from day one. From being notified that we were successful in our application, to Moving In day, to the immediate response we get when reporting issues. We are very happy tenants. Thank you Kirsty and Freeman & Gray!
Jackie · 27 July 2024
★★★★★ 5/5
TrustpilotKaren was absolutely amazing during the…
Karen was absolutely amazing during the whole process. Great communication and extremely helpful.
KB · 29 November 2025
★★★★★ 5/5
TrustpilotUse Freeman and Gray!!!
We used freeman and gray recently to sell two houses for us and the service they gave was second to none. Karl is a fantastic agent keeping us informed, going above and beyond to make sure the sales went through smoothly. I would 100% recommend them and will certainly be using them in the future!!!
Luke · 9 June 2024
★★★★★ 5/5
GoogleJason sold the house in quick timing insuring the best deal possible. Quick and efficient with answers to queries.
Jack · 14 February 2026
Agent replied · 14 April 2026
Thank you for the great review.
We’re delighted Jason was able to get your house sold quickly while still achieving the best possible deal. That balance of speed and result is exactly what we aim for.
We’re also pleased you found him quick and efficient when responding to queries, keeping things clear and moving is key.
We really appreciate your feedback and your trust in Freeman & Gray.
★★★★★ 5/5
GoogleGreat experience with Kirsty. The move was an easy transition. All questions answered and without any issues or concerns. Thank you
Dyllan · 14 January 2026
Agent replied · 14 April 2026
Thank you for your lovely review.
We’re so pleased to hear that you had a great experience with Kirsty and that your move felt like an easy transition. Making sure all questions are answered and that everything runs smoothly is exactly what we aim for.
Kirsty will really appreciate your kind feedback. Thank you again for choosing Freeman & Gray.
★★★★★ 5/5
GoogleI’ve had good estate agents before but Freeman and Gray took it to another level. The service they provided was above and beyond from the moment we decided to sell with them. From the beginning Dan Freeman was so helpful and just filled us with confidence. Then in the later stages Karl Gray really pushed it over the line and his persistence and customer service is second to none. These guys always filled in the blanks for us when we were struggling to get answers from elsewhere. I really can’t recommend enough!
Peter · 26 March 2025
★★★★★ 5/5
GoogleI can not rate Freeman and Gray highly enough. Dan was absolutely amazing the whole way through selling my house and even helping with some aspects of buying my new house. I would highly recommend them and would use them again in the future.
Meghan · 28 July 2022
Agent replied · 28 July 2023
Thank you for your high praise of Freeman and Gray, and specifically Dan's amazing support throughout the process of selling your house and assisting with aspects of buying your new house. We appreciate your recommendation and are glad to hear that you would choose us again in the future. It was a pleasure serving you, and we look forward to any opportunities to assist you again.
★★★★★ 5/5
GoogleLook no further!! I’ve had a few estate agents over the years, ‘Wards’ being the worst! They all seem to give you hope and attempt to tie you in with a ‘bait’ possible sale figure, then soon drop off as the weeks go on, but still want top dollar if the sale goes through!
Then fortunately for us along came ‘Joe’ from ‘Freeman and Gray Estate Agents’, lovely character, straight talking, knew his stuff inside out, completely realistic, excellent rate and is contactable outside normal office hours if required… the holy grail of estate agents! On top of that he is a really lovely guy who also thinks nothing about going above and beyond any estate agents out there to get you sold. I have also had the opportunity in dealing with owners Dan and Carl within the company, and again both had an extremely professional approach and were always there when you need them. The whole company is set up to make your sale a complete success, from first class photos and videos which also included drone footage, excellent adverts and first class communication, and they do all this without the hassle or stress that other estate agents seem to thrive on! Trust me don’t waist your time looking at other inferior agents give Joe a call and sit back you won’t regret it!
Paul · 27 August 2023
Agent replied · 26 August 2024
Thank you for your glowing review of Freeman and Gray Estate Agents. We are thrilled to hear that Joe and our team provided you with an exceptional experience and surpassed your expectations.
We understand the frustrations you've had with other estate agents in the past, and we're proud to be the opposite of that. Joe's straight-talking, realistic approach and his willingness to go above and beyond for our clients are qualities we strive for.
We appreciate your kind words about Dan, Karl, and the entire team. It's our goal to ensure your sale is a complete success, and we're glad our first-class photos, videos, and excellent communication contributed to that.
Thank you for recommending us to others. It means a lot to us. If you ever need our assistance in the future, please don't hesitate to reach out. We're here to help.
★★★★★ 5/5
GoogleI've been working with Freeman & Gray since early this year and it's been an absolute dream partnership. These guys are really passionate about what they do, extremely diligent and thorough in their approach to their business, whilst at the same time always positive and proactive. They're always easy to reach and approachable, make everything easy and straight forward, and just generally a bunch of really good eggs. I would highly recommend them to anyone needing advice and guidance on the property market.
MonkeyMan · 30 June 2023
Agent replied · 28 July 2023
Thank you so much for your kind words and taking the time to share your experience. We are thrilled to hear that our partnership has been an absolute dream for you since the beginning of this year.
At Freeman & Gray, we strive to be passionate about what we do and deliver exceptional service to our clients. We firmly believe in approaching our business with diligence and thoroughness, ensuring that we provide you with the best advice and guidance in the property market.
It brings us great joy to know that you found us positive, proactive, and easy to reach. We always aim to make the process straightforward and hassle-free for our clients, and we're glad to hear that we have succeeded in doing so for you.
Your recommendation means a lot to us. We sincerely appreciate your trust and confidence in our team. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We are here to help.
We look forward to continuing our fantastic relationship and serving you with the same level of dedication and commitment.
★★★★★ 5/5
GoogleAbsolutely amazing company to work with. Would recommend to anyone. we have used many agents out there and freeman and gray are by far the best.
Luke · 14 October 2025
Agent replied · 14 April 2026
Thank you so much for such a fantastic review.
Hearing that you’ve worked with other agents and rate Freeman & Gray as the best … More
★★★★★ 5/5
GoogleExcellent service in selling my property from Daniel,Karen and all the team at Freeman and Gray.Thoroughly recommend them.
John · 14 December 2025
Agent replied · 14 April 2026
Thank you very much for your kind review.
We’re delighted to hear you were pleased with the service you received from Daniel, Karen and the whole team. Providing a smooth and professional experience from start to finish is always our priority.
We really appreciate your recommendation and your trust in Freeman & Gray.
★★★★★ 5/5
GoogleJason and Karen have been fantastic and very patient over probably the longest sale ever - no fault of theirs - and their patience and help has been much appreciated. Great communication and really lovely people
Victoria · 31 March 2026
★★★★★ 5/5
GoogleLook no further!! I’ve had a few estate agents over the years, ‘Wards’ being the worst! They all seem to give you hope and attempt to tie you in with a ‘bait’ possible sale figure, then soon drop off as the weeks go on, but still want top dollar if the sale goes through!
Then fortunately for us along came ‘Joe’ from ‘Freeman and Gray Estate Agents’, lovely character, straight talking, knew his stuff inside out, completely realistic, excellent rate and is contactable outside normal office hours if required… the holy grail of estate agents! On top of that he is a really lovely guy who also thinks nothing about going above and beyond any estate agents out there to get you sold. I have also had the opportunity in dealing with owners Dan and Carl within the company, and again both had an extremely professional approach and were always there when you need them. The whole company is set up to make your sale a complete success, from first class photos and videos which also included drone footage, excellent adverts and first class communication, and they do all this without the hassle or stress that other estate agents seem to thrive on! Trust me don’t waist your time looking at other inferior agents give Joe a call and sit back you won’t regret it!
Boom! · 28 February 2023
Agent replied · 28 July 2023
Thank you for your glowing review of Freeman and Gray Estate Agents. We are thrilled to hear that Joe and our team provided you with an exceptional experience and surpassed your expectations.
We understand the frustrations you've had with other estate agents in the past, and we're proud to be the opposite of that. Joe's straight-talking, realistic approach and his willingness to go above and beyond for our clients are qualities we strive for.
We appreciate your kind words about Dan, Karl, and the entire team. It's our goal to ensure your sale is a complete success, and we're glad our first-class photos, videos, and excellent communication contributed to that.
Thank you for recommending us to others. It means a lot to us. If you ever need our assistance in the future, please don't hesitate to reach out. We're here to help.
★★★★★ 5/5
GoogleInitial sale of my buyer's property broke down at the last minute, meaning I couldn't complete the sale of my property. However, F&G then took on my buyer's property and sold it within a few days.
Having the sale of my property and my buyer's property in their capable hands meant that I could complete my sale within 5 weeks.
F&G provided good communication throughout. Their marketing strategy and their determination to get the sale of my property over the line is greatly appreciated. A company I would highly recommend using if you want a top class service.
Nick · 31 October 2022
Agent replied · 28 July 2023
Thank you for sharing your experience with us. We're glad that despite the initial setback with your buyer's property, we were able to step in and successfully sell it within a few days. We understand the importance of a smooth and timely transaction, and we're delighted that having both the sale of your property and your buyer's property in our capable hands allowed you to complete your sale within 5 weeks.
We greatly appreciate your kind words about our communication, marketing strategy, and determination to get your property sale over the line. Your recommendation means the world to us, and we're committed to providing a top-class service to all our clients.
Should you ever require our services in the future, please don't hesitate to reach out. We're here to assist you.
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