William H Brown reviews

★★★★★ 5/5

Google

Kelsey was very kind and helpful in helping me and my partner get our house sorted :)

Jenny · 15 March 2026

★★★★★ 5/5

Google

Kelsey is a real asset to the company. Very professional, personable and knowledgeable .

Keith · 1 April 2026

★★★★★ 5/5

Google

Worked with Shannon to secure my mortgage, very professional and incredibly helpful 10/10 would work with her again!

Jak · 15 February 2026

★★★★★ 5/5

Google

My partner and I had the help of Chris Box as our mortgage advisor and Kelsey Longstaff as our negotiator. We purchased our first home with them and they made the process as straight forward as it could be. Chris was massively helpful in guiding us through the mortgage and insurance applications and did majority of the legwork for us! Kelsey worked really hard to get us moved in as quickly as possible and replied instantly when we needed her. We hit a couple of speed bumps and Kelsey was always on the case for us. We are so grateful to both Chris and Kelsey for all their help and hard work with our first home purchase. Highly recommend.

Owen · 29 September 2023

★★★★★ 5/5

Google

My husband and I had an excellent experience working with Pia at William H Brown. She was professional, approachable, and incredibly knowledgeable throughout the entire process. Pia kept me well-informed at every stage, responded promptly to all my questions, and made what could have been a stressful time feel smooth and manageable. Her dedication and friendly attitude truly stood out. I highly recommend her services to anyone looking for a reliable and supportive estate agent.

Fatima · 26 May 2025

★★★★★ 5/5

Google

Julie is a wonderful, warm person who is always ready to help in any situation. My case was quite difficult and complicated, however Julie handled it brilliantly and supported me at every stage of the case, for which I am very grateful. I can wholeheartedly recommend Julie to anyone looking for a good Mortgage broker.

Teresa · 17 December 2024

★★★★★ 4/5

Google

Great work from William H Brown in helping us sell our property. Thanks to all the team who were always very helpful but in particular to Natalie who supported us through the sales process - she was very professional but friendly, always kept us in the loop and helped navigate us through what can be a daunting process. Thanks WHB

Ruth · 15 March 2026

★★★★★ 5/5

Google

Good and fast service. Thanks to Kelsey Longstaff

Oskars · 15 March 2026

★★★★★ 5/5

Google

If I had to use three words to describe the team at W H Brown it would be; Fast, professional and efficient. They got our property photographed on Saturday morning and it was live online by mid afternoon on Monday! Olivia was quick to reply to all our emails and Joanne is always at the end of the phone when you need her.

Sam · 12 August 2025

★★★★★ 5/5

Google

Kersey Longstaff is dealing with the sale of my property to say this lady goes above and beyond is an understatement nothing is too much trouble I get regular unprompted updates communication is fantastic, if she doesn't have an answer she goes away and in no time comes back with solid information a real asset to the business and high value to the customer in stressful times .

Neil · 25 January 2024

★★★★★ 5/5

Google

I thought it was going to be a hustle to find a place in a place that I know noone ,but the lady was so nice and patient,and made it very easy I really appreciate her for making sure that i secure this lovely and beautiful apartment which is now my new home

George · 15 February 2026

★★★★★ 5/5

Google

The knowledge of the lettings team is superb. Pia has a solid understanding of the local market, she advised us to go to market at a higher price than we expected and it worked. Gabrielle did a fabulous job at keeping us updated with progress and the property was let out within a couple of weeks. Would definitely recommend them.

Dan · 15 December 2025

★★★★★ 5/5

Google

We have had the pleasure of Connor helping us secure the purchase of our new forever home. Connor has been outstanding in his professional help and support throughout the process. In what has been an unusual set of circumstances his continued, timely communication, advice and times where he has gone that extra mile to help us, has made for a very smooth process. Thank you Connor.

Helen · 16 July 2023

★★★★★ 5/5

Google

Great service from William H Brown from start to finish. Charlie handled my sale and was fantastic, always keeping me informed of any developments and on the end of the phone whenever I had any queries. Ultra professional but with a lovely, friendly manner. Thank you!

Claire · 15 February 2026

★★★★★ 1/5

Google

Not good service at all ! Very very slow service!! No customers service! We was always chasing phoneing for answers and updates. The problem taking on to many customers and poor customer service once they got your money they don’t care! No customers service and I think they are racist towards us stay away if you want to buy a house go somewhere that treats you with the service you deserve!!

Patricia · 27 May 2025

★★★★★ 5/5

Google

Couldn’t recommend enough, we’ve used William h brown before for a reason. Especially thankful to Charlie & Dan, both went above and beyond to get our sale over the line. Charlie printed documents off for us and went through it without been …

Courtney · 15 December 2025

★★★★★ 5/5

Google

From enquiring regarding a valuation and to my property being advertised this has been a great process and everyone at William H Brown has been great to work with

Matty · 9 April 2026

★★★★★ 5/5

Google

Me and my husband are now in our forever home thanks to William H Brown Pontefract. They were very helpful and informative every step of the way. Our main estate agent, Julie Haigh was great and secured us a good rate for our mortgage. Thanks again, Jo and Adam

Joanne · 4 November 2023

★★★★★ 5/5

Google

Julie & Heather are absolutely incredible and I couldn’t recommend them more- they helped me buy my first house and it was such a quick, easy process and we will be very grateful for them forever ❤️ thank you ladies

Lewis · 15 December 2025

★★★★★ 5/5

Google

I have recently completed the sale of a property using William H Brown. From the beginning the quality of advice given by Joanne was excellent and took me down paths that I had not previously considered. Her obvious expertise convinced me and this ultimately led to me receiving a better price than I expected for the property. I found the whole office at Pontefract very friendly with everyone chipping in with advice. Special mention to Connor for his input. Very happy with the service I received.

John · 2 July 2023

★★★★★ 5/5

Google

Julie Haigh has just done my mortgage and first class service doesn’t quite do justice! Julie explained everything thoroughly and made sure I was well informed about all of my options. Extremely happy with the mortgage deal secured - far better than an alternative broker had recommended only weeks before!! Nothing was too much trouble and I always felt in safe hands. Would highly highly recommend!! I hope Julie is still with Browns in 5yrs when I come round to remortgage :)

Sam · 30 June 2023

★★★★★ 5/5

Google

Absolutely easy process, was provisionally approved a Morgage and Julie managed so save us a tonne of money !!!! Definitely recommended

Anthony · 15 March 2026

★★★★★ 1/5

Google

we were promised all sorts but unfortunately these promises never materialised ! We were told they had people on their books looking for properties like we were selling & we wouldn’t have any trouble selling it ! Also we were told that William H Brown would be contacting us every week to give us updates ! Absolutely nothing !!! No phone calls,no updates NOTHING !!! Infact the only updates we received is when we contacted them !!!! Yes we are fully aware the housing market is going through a very difficult time but we feel William H Brown did nothing in terms of trying to sell our house & feel very let down & were sold down the river with all their promises.To say their fees were nearly £4,000 we did think they would do more than they did to try & sell the house & in deed they may have done,it’s just no one informed us what they did or were doing!!! I would say use another estate agent’s

Paul · 25 January 2024

★★★★★ 1/5

Google

Absolutely stay away from these at all costs, never had so many lies from the start, false promises, rude staff who tried to bully me in which all this was captured, ended up taking way under the house value. To be told I wasn't allowed another estate to list, the list is endless, the only positive was Sophie who was respectful and listened to my views and my families views and is a credit to the company. Then to be then told on the day of sale I needed to leave my property as soon as the sale went through, was the middle of the chain and had a window to vacate(solicitor clarified this). Really think training should help these at this office as there customer service fully falls below par!!

Liam · 25 January 2024