Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am currently in the process of selling my house and buying a new one through William H Brown. This has been a very stressful time; however, I cannot thank Natalie enough. She has been incredibly patient and understanding, and her communication throughout the entire process has been outstanding.
I have officially had my offer accepted on the house, and it is now off the market. I have no doubt that, with her continued support, the purchase will go smoothly.
Thank you again, Natalie, for all of your help.
Anthony · 15 March 2026
Agent replied · 15 April 2026
Thank you so much for choosing William H Brown for your real estate needs. We are thrilled to hear about your successful offer and greatly appreciate your kind words about Natalie. Our team strives to make the process as stress-free as possible and we are here to support you until the end. Thank you for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would highly recommend this agency. The service was extremely quick, efficient, and professional throughout the whole process. Communication was excellent, and I would especially like to highlight Heather, she responded to every email promptly and we also kept in regular contact by phone.
Everything went smoothly and without any issues. I am very satisfied with the service and would confidently recommend this agency to others.
Thank you for everything!
Magdalena · 1 April 2026
Agent replied · 15 April 2026
Thank you so much for your glowing recommendation! We are thrilled to hear that you had a positive experience with our agency. Providing quick, efficient, and professional service is our top priority and we are so glad to hear that you were happy with our communication and the assistance of our team member, Heather. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRight from the very start of this stressful journey, the staff at Pontefract have been helpful and considerate. Kelsey Longstaff has been so patient and understanding and explained everything to me in easy terms. She has always been helpful and prompt in answering any questions I have. She contacted everyone involved as soon as she could and came back to me promptly. thank you so much Kelsey for your help... we are almost there now.....
Amanda · 15 February 2026
Agent replied · 15 April 2026
Thank you so much for your kind words! Our team at Pontefract is dedicated to providing exceptional service and we are happy to hear Kelsey was able to guide you through this stressful journey with patience and promptness. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWilliam H Brown in Pontefract and in particular Heather, Jess, Charlie, Joanne and Julie have all provided exceptional service. We have been kept up to date with the whole process every step of the way, keeping us informed of next steps and processes timeously. We have both sold and purchased a house using their service and cannot recommend them enough. So far, it has been a smooth and speedy process!
Amy · 15 March 2026
Agent replied · 15 April 2026
Thank you for your kind words and for trusting us with both your sale and purchase. It's always our goal to provide exceptional service and keep our clients informed every step of the way. We're glad to hear that it's been a smooth and speedy process for you. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFrom valuing our property to listing it, the professionalism, speed and friendliness have been very impressive. The guy who first visited our property (can’t remember his name) filled us with trust and Olivia has been amazing with communication and getting our property ready to go live. We appreciate all your efforts.
We would definitely recommend this estate agent to others!
James · 15 February 2026
Agent replied · 15 April 2026
Thank you so much for your kind words! We take great pride in providing professional, speedy, and friendly service to our clients. We're thrilled to hear that our team, especially Olivia, has impressed you. Thank you for choosing us and for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHuge thanks to Pia & Gabby, from the Lettings team in Pontefract for the help with finding our new tenants. Very professional service with help & guidance over the tenancy agreement.
We feel confident in the team & are looking forward to working with them again. Highly recommended. Many thanks Julie & Ian
Julie · 15 February 2026
Agent replied · 15 April 2026
Thank you so much for your kind words, Julie and Ian! We are thrilled to have been able to assist you in finding new tenants and are happy to hear that you had a professional and positive experience with our team. We can't wait to continue working with you in the future. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleRecently sold my home with William h brown
The process was painless, Charlie was brilliant and always on hand. My only criticism would be to do more digging who was in my chain as there was more than what I was lead to believe and ended up being quite stressful
Lisa · 15 February 2026
Agent replied · 15 April 2026
Thank you for sharing your feedback! We're thrilled to hear that your home selling process with William h brown was a painless experience, thanks to the excellent service from our agent, Charlie. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI really cant thank Charlie enough for helping me through selling my house. It has been an incredibly stressful time but Charlie has made things a lot easier with clear and quick responces plus going above and beyond to make sure I have all the information I need.
Joanna · 15 February 2026
Agent replied · 15 April 2026
Thank you for choosing our services to help with your home sale! We truly value your trust and appreciate the kind words about our team, especially Charlie's efforts. It's our pleasure to provide excellent customer service and go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWill definitely recommend this agency. Highly professional and made sure our house search journey was smooth. And after we found our house choice Charlie Wood was absolutely quality with her service and was highly professional and communicated effectively through the sale/negotiation process.
AZEEZ · 25 March 2026
Agent replied · 15 April 2026
Thank you for the kind words! It was our pleasure to assist you in finding your dream home. We take pride in providing top-notch professionalism and smooth transactions for all of our clients. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have just bought my first property through William H Brown and it could not have been easier. Everyone was very helpful and made the process stress free especially Julie Haigh. Can't thank them enough!!! 🙂 …
MHL · 1 April 2026
Agent replied · 15 April 2026
"Thank you so much for your kind words! We are thrilled to hear that you had a stress-free experience purchasing your first property through William H Brown. Our team, especially Julie Haigh, strives to provide exceptional service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI want to say a huge thankyou to William H Brown for all of the help and support I have received during my house sale. Kelsey and the team have kept me updated with all developments during the process, going above and beyond what I expected …
Paul · 15 December 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! Our team at William H Brown is dedicated to providing exceptional service and we are thrilled to hear your positive feedback. We pride ourselves on going above and beyond for our customers and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCharlie is so lovely. She’s guided me through the buying process. She’s friendly polite, bubbly and helpful and responds to emails and calls quickly. Can’t wait to move to my new home. Thank you Charlie
Vicky · 15 March 2026
Agent replied · 15 April 2026
Thank you so much for your kind words! It was a pleasure helping you find your dream home. We are thrilled to have Charlie on our team and we are glad she made your buying process smooth and enjoyable. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleThey expect me to come all the way from Bradford to view a property and then they want to give it to someone else. My understanding is they do not like people on benefits and they do not want to help you so as soon as they find out you have a disability they don't want to help you. They clearly do not like people that have a disability and it is pure blank discrimination. Never wanted to help me in the first place. Expect me to come all the way from Bradford to view a property and then give it to someone else. I think this is disgusting.
Chris · 1 April 2026
Agent replied · 15 April 2026
We at Connells strongly refute any allegations of discrimination, we are proud to be a diverse and inclusive company. If you are unhappy with your experience, we would ask you to contact us so we can discuss this with you via our compliance team review@Connellsgroup.co.uk. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI couldn’t have asked for more from our mortgage advisor Julie Haigh. We were on a deadline to move in and she was there every step of the way pushing to have an early completion date. Everyone was amazed at how quickly we completed. I was able to ring or email Julie with any queries I had and she would answer asap. I would recommend Julie in a heartbeat. She is very experienced and made us feel at ease with the process. Thank you so much.
Tania · 4 November 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave us your 5* review and recommendation Tania! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan highly recommend William H Brown, especially Charlie who is our main contact, they have been supportive and helpful throughout the sale process. Not quite over the line yet but nearly there.
Kevin · 15 March 2026
Agent replied · 15 April 2026
Thank you for the fantastic review! We are thrilled to hear that our team, especially Charlie, has been supportive and helpful during your sale process. We are committed to helping you reach the finish line and are here to assist with anything you need. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy partner and I have recently just completed our purchase to our first lovely home, and we couldn’t have done it without the help of Julie!!
She was absolutely brilliant from start to finish.
Always on hand if we ever needed an answer to a question, or help filling out documents!!
Julie was that determined to help us through our purchase journey, that she did a little online call, where she shared her screen so we could see which bits she was explaining and showing us, so we understood more clearly.
We couldn’t thank her enough for helping us buy our first home 🏠
A big thank you to the rest of the team, for helping us out when Julie wasn’t in the office, or sending our call up to her so we could speak with her!!
You’re all amazing!!
Lauren · 11 August 2024
Agent replied · 25 August 2024
Thank you for your thoughtful 5* review Lauren! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were recommended William h brown by friends and family and after a rough experience with another estate agents, William h brown were our saving grace, especially Dan and Charlie. The service was immaculate, everyone super helpful and …
T · 15 December 2025
Agent replied · 15 April 2026
Thank you for your kind words! We are so happy to hear that you had an incredible experience with our team, especially Dan and Charlie. Our goal is to make the buying process as stress-free as possible and to provide top-notch service. … More
★★★★★ 5/5
GoogleI highly recommend Charlie Wood from the Pontefract branch, she was professional, friendly and most of all extremely efficient. She dealt with my purchase and was so fast in responding to questions and queries, other staff members were …
Gillian · 15 December 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! We are thrilled to hear that Charlie and our team at the Pontefract branch provided you with excellent service. We pride ourselves on being efficient, friendly, and professional. Thank you for choosing … More
★★★★★ 5/5
GoogleThe team has been fantastic, especially Heather who has been dealing with our house purchase.
She has done everything to navigate problems and come back with solutions.
Good communication. Would recommend.
Cheryl · 15 February 2026
Agent replied · 15 April 2026
Thank you for your kind words! We're so glad to hear that Heather has provided excellent service during your house purchase. Customer satisfaction is our top priority and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleNatalie has been so helpful throughout the process of me purchasing a property she has made it a less stressful experience would highly recommend.
Beth · 15 February 2026
Agent replied · 15 April 2026
Thank you for your kind words! We are so glad that Natalie was able to provide you with a stress-free experience during your property purchase. We strive to make the process as smooth as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCharlie sold my house in a week for the top of our guide price.
Lovely woman, easy to work with and very helpful. 10/10.
They clearly have a slick marketing, valuation and sales pipeline to get from engagement to a sale so quickly, and I was impressed with how quickly things got turned around. Make sure you're prepared on your end and you shouldn't have any trouble.
Matt · 15 March 2026
Agent replied · 15 April 2026
Thank you for your kind words! We are thrilled to hear that you had a positive experience working with Charlie. We take pride in our efficient marketing and sales process, and we are always here to help our customers with their end of the sale. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have been with Julie from the day I bought my forever home over 18 years ago. Julie is the upmost professional, and goes above and beyond in her role as a mortgage advisor, Getting me the best deals right up
To the last minute. Nothing is too much
With Julie. I wouldn’t use anyone else for my mortgage. I have even got her working her magic for my brother. You’re one in a million Julie.
Helen · 27 April 2024
Agent replied · 25 August 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleMe and Liam just want to say a huge thank you to Sophie and Natalie from W H Brown Pontefract branch for going above and beyond with helping us through the process of purchasing our new home as well as selling our property, we think we would be still waiting now if it wasn’t for them constantly chasing solicitors etc for us and the hassle we probably caused them haha but again we just want to say a massive thank you.
Jade · 25 January 2024
Agent replied · 25 March 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Jade! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to thank Kelsey for all her hard work she went above and beyond for the purchase of my property. 5*. Brilliant communication.
Beth · 15 January 2026
Agent replied · 15 April 2026
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
