Trusted Agent profile · Wakefield
★★★★★
827 reviews across 2 platforms
10 High Street, Normanton, WF6 2AB, Wakefield, WF6 2AB
Richard Kendal's office in Wakefield, at 10 High Street, is rated 4.7 out of 5 across 827 reviews on two platforms.
Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
5/5
TrustpilotKaren Marijewko
I have recently sold a house through Richard Kendall and am delighted with the service received from Karen Marijewko. Any property transaction can be stressful at times, but Karen has managed the whole process effectively and professionally and helped to keep everything on track. I really appreciate everything you've done to get this over the line.
5/5
TrustpilotI have been with Richard Kendall for a…
I have been with Richard Kendall for a number of years. The customer service is first class, I have never had an issue. My recent re-rental was very fast and very smooth, taking feedback of requirements and suggestions from Richard Kendalls. The communication from Jess through the process was also exceptional.
5/5
TrustpilotFirst class service
First class service from start to finish. Achieved a quick sale. Always kept updated by Karen Marijewko who was professional and friendly throughout. Karen looked after our sale from day one and was an absolute star.
5/5
TrustpilotGood communication the whole way…
Good communication the whole way through and quick to answer any queries or concerns. Recommend Richard Kendal as a brilliant estate agent to use
Thank you for the review
5/5
TrustpilotExcellent staff
All of the staff have been efficient and professional throughout the property selling process. My personal journey has not been the most straight forward, how ever Shireen and Catherine have ensured that we achieved the sale through to completion. I would certainly recomend Richard Kendall in the future.
5/5
TrustpilotA first rate service
The staff at Richard Kendall's Horbury office (and their finance section) are absolutely brilliant! They look after our rental properties like they're their own, which gives us fantastic peace of mind.They're always on hand if I need to talk stuff through too, even though I know they're super busy.
1/5
TrustpilotI would not recommend Richard Kendalls…
I would not recommend Richard Kendalls to sell your house, due to poor service and if want update they are very slow. If raise a complaint and ask for an update they ask what complaint.
Further to your review we would comments as follows: Your sale was agreed on 3rd September after you pulled out of the sale with your purchasers in August. You completed on 27th November. Your transaction took 12 weeks from sale agreed to completion, which included delays for your purchasers mortgage valuation due to Covid 19. Given that sales are now taking as long as up to 16 weeks, and in many cases even more due to the current market pressures that we are all facing, I would argue that the sales progression was reasonable and efficient. You originally put pressure on the whole chain to complete on 20th November, with consistent emails to your negotiator, some of which were entirely inappropriate. You changed this date at very late notice and at this point informed us you would not be dealing with Richard Kendall as you would be liaising directly with your buyer. However as you will note, you continued to email us and we continued to act on your behalf to a successful exchange and completion. At no point have you written to us to complain about our services. Throughout the process your only complaint was quite clearly with your purchasers solicitor. You emailed us over a week ago asking for a response to your written complaint, we asked for you to re-send your complaint as we had not received one. We still have not received a copy from you, however you have found it necessary to leave a review on TrustPilot.To confirm, the negotiator acting for you on the sale of your property was prompt, proactive and supportive to you throughout the entire process and responded to all communication whether it be by email or verbally. We are sorry you have found it necessary to complain in such a manner, however as always should you wish to discuss this matter personally or provide us with a written complaint, we would be more than happy to address any issues you have.
4/5
TrustpilotAdvertisement of properties could do…
Advertisement of properties could do with being made a little more personal rather than feeling like a copy and paste exercise. The office was excellent at keeping me up to date throughout the whole process of my sale. Avoid using their suggested mortgage advisor as he rarely returns calls or replies to emails.
5/5
TrustpilotRichard Kendall I would recommend
Richard Kendall looked after me from beginning to end kept me upto date I would recommend them very friendly staff Long established company you can’t go wrong
Thank you for leaving a 5* review
5/5
TrustpilotA very pleasant experience
Recently bought and sold through Richard Kendall .All the office staff I dealt with were really personable and very helpful. They kept me informed with progress every step of the way and made what could have been a traumatic experience a very easy process .Thanks again for all your help Cheers Paul
5/5
TrustpilotRecently bought a house through Richard…
Recently bought a house through Richard Kendall. We had weekly updates from Karen Marijewko, she kept us up to date with everything and helped us to get the completion sooner than we anticipated. Thanks again!
5/5
TrustpilotDonna and Suzanne have been absolutely…
Donna and Suzanne have been absolutely outstanding from beginning to end helping me through every step of selling and buying , I can’t speak highly enough of them both , a credit to your business and if ever I need to do this again you will be the first to know , thank you for everything
5/5
TrustpilotKendal’s gave excellent professional…
Kendal’s gave excellent professional but friendly service. Liz , In particular went out of her way to keep me updated and chased things up for me. I would highly recommend the company forSelling or buying from. I send them years ago and the service is still of a high quality 10/10
5/5
TrustpilotExcellent service and communication
Excellent service and communication. The team are super friendly and really helpful.
Thank you for leaving a review
5/5
TrustpilotVery professional
Very professional, helpful and responsive. Always felt we could speak to them if we had any concerns. Loved how they chased everyone up to ensure the sale proceeded quickly.
4/5
TrustpilotJoanne & Amanda showed perseverance and…
Joanne & Amanda showed perseverance and determination is selling this slightly tricky property. The purchaser experienced "mortgage" problems but they were skilfully "managed" through the process.
Thank you for your review.
5/5
TrustpilotVery helpful
Very helpful and always kept me up to date when solicitors wouldn’t. Thank you for making my purchase quick and easy.
Thank you for leaving a review
5/5
TrustpilotStaff at the Wakefield branch of Richard Kendall
Staff at the Wakefield branch of Richard Kendall have all been super efficient when dealing with the sale of my parents home. They have kept me informed of every stage of the process and I always felt able to contact them with any queries or question that I may have. Nothing is too much trouble.
5/5
TrustpilotGreat service
Great service! From the kindness and sensitivity of the valuer Roger Hall to the excellent photographer and finally, the proactive and friendly Liz Cooke who was with us all the way to get my Dad's property sold. Thoroughly recommend!
5/5
TrustpilotGreat service from Kendalls through the…
Great service from Kendalls through the process. The staff at the Ossett branch were very friendly, helpful and kept me informed of what was going on during a stressful time. Donna and Suzanne in particular were amazing and went above and beyond to reassure me and keep pushing the process along.
5/5
TrustpilotFantastic service from Sarah!
Fantastic service from Sarah at the Pontefract branch. Sarah responded to all our queries in a timely manner, is very professional and friendly.
Thank you for the review
5/5
TrustpilotI rent several properties through…
I rent several properties through Richard Kendalls, I particularly ask for Amy Esberger as I have always found her to be very conscientious and helpful. She always rings me back. All the staff are efficient and I would recommend to anyone with a property to rent.
5/5
TrustpilotVery pleased with the service....
Very pleased with the service i received from Suzanne & Donna at the Ossett office. Very good in keeping me updated with how things were going.Always very professional & helpful.I would recommend using Richard Kendall Estate Agents.
5/5
TrustpilotGreat experience dealing with Karen…
Great experience dealing with Karen Marijewko, was kept in the loop with every step of the way and made for an easy selling transaction.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Richard Kendal's Wakefield office has 827 reviews across two platforms: 58 on Facebook (across the whole business), 769 on Trustpilot (across the whole business).
Richard Kendal Normanton and Pontefract is rated 4.7 out of 5 across all 827 reviews.
Richard Kendal Normanton and Pontefract, 10 High Street, Normanton, WF6 2AB, Wakefield, WF6 2AB.
