Reeds Rains, Wakefield reviews

★★★★★ 1/5

Google

Disappointing and frustrating. We opted to use ReedRains as we had seen a property for sale with them and wanted to try and simplify the possible purchase process. Our contract was given notice by the agent after 3 price drops as agreed with the agent and 6 months of marketing, we had to decline a further price drop which all had been from the initial price as recommended by the estate agent. It is at this point the agent did not feel they could or want to try to sell our property. The market conditions during this period saw houses on the market for sale beyond a year however after 6 months, the agent gave notice. Photos from the contractor in and out within 20 minutes purchased with the agent. I fedback that I did not think the photos would be great, and the branch were surprised at the amount of negative feedback inc of a broom, unintentionally left out which ended up in an exterior shot and was not realised by myself and the professional photographer. The picture was going to be used by the agent until I pointed this out. The upsell of access to marketing analytics was great, however only able to access once. We could not get the password working, tried resetting, bounced between central marketing and the branch that we ended up putting a complaint and escalating as it was a service as part of the package which we were not able to use. The only communication we did rec was to consider price drops and it was not until we pointed out the lack of communication, did we see data reports sent by the branch. Did you also know that the brand does not use Zopla which is a known property search engine? We have had experienced better service from letting and purchase agents within Wakefield which we expect to use moving forward. Great for me as I wanted an extension! The experience with this agent was frustrating and exhausting with the lack of engagement leading to the decision being made to not recommend ReesRains.

Alison · 13 February 2026

★★★★★ 5/5

Google

I contacted this branch to give me a valuation of a property I own. I had a good honest chat about what I wanted with David jones the valuation manager who said he would get back to me within a couple of days. I heard nothing so after 5 days a contacted them again but conveniently David was out of the office so I asked again if he could contact me. What a surprise he couldn’t be bothered to return my call. Avoid using this branch at Wakefield because they will let you down. Very very poor.

Graham · 26 July 2024

★★★★★ 5/5

Google

I had the most positive great experience with the staff in Reeds Rains agency. The process was so easy and convenient,signing the documents online and easy payment methods. The staff were so warm and friendly and extremely helpful. I cant thank them enough, special thanks to Claire and Sam for their bubbly attitude and all the help I was given.

Hala · 24 October 2023

★★★★★ 5/5

Google

My girlfriend and I recently rented a property through Reeds Rains Wakefield. We moved up from London which meant that we were unable to view properties in person and were naturally a bit nervous about this. However, the whole Reeds Rains team was excellent and made sure we were well looked after throughout the whole process. We mostly dealt with Sam & Claire, both of whom were fabulous. Claire was the main agent dealing with us and she went above and beyond to make sure everything was perfect us. She is a naturally warm and caring person and was always responsive and happy to answer our (many!) queries, making sure the whole process went smoothly and our new home is the perfect place to start the next chapter in our life. We would highly recommend Reeds Rains Wakefield and will definitely approach Claire first should we seek to move again in the future!PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 26 August 2021

★★★★★ 5/5

Google

Everyone we dealt with at Reeds Rains in Wakefield were really helpful, friendly and professional. We had recently had a poor experience with another estate agent. The difference with Reeds Rains was like night and day. David came to value our house. He was smart and approachable. He gave us an honest assessment of the pros and cons which we appreciated. There was no pressure and no bs! Once we signed up we dealt mainly with Janet . She always answered our questions in an honest way but never made us feel like our questions were stupid. She kept in contact with us and made us at all times and really guided us through the process. Personally I would not use the solicitors that came as a package again due to communication issues. I would definitely feel very comfortable using Reeds Rains Wakefield again or recommending them to others.PositiveResponsiveness, Quality, Professionalism

Phil · 22 June 2021

★★★★★ 5/5

Google

Sam from Lettings and her team of Claire and Leanne have provided an excellent 10/10 all round service. The quality and quantity of photos have been to a very high standard. We have been pleased that our properties have been matched to the correct tenants and the properties a let quickly whilst carrying out the correct checks. Convenient regular correspondance via email and telephone too with regular prompt updates. Overall very good professional, quality and responsive service. Keep up the good service :)PositiveResponsiveness, Quality, Professionalism, Value

Adam · 22 June 2021

★★★★★ 5/5

Google

The team is very supportive, professional, understanding, and reactive. I am impressed by the simplicity of the staff and the level of coordition amongst them. With Very high quality neat property, Reeds Rains remains the best for me. A big thank to Claire for being very helpful and friendly. And to Sam for her understanding and for her help from the first renting to the 2nd one. 😘🙏

Doris · 20 January 2023

★★★★★ 5/5

Google

Excellent support from Taniesha. She was very helpful, handled the viewing professionally, and communicated clearly with the landlord. Highly recommended.

Ka · 8 August 2026

★★★★★ 5/5

Google

Excellent Lettings service from start to finish. Claire was super impressed efficient and delivered on her completion date.

Kirsty · 13 July 2025

★★★★★ 5/5

Google

Myself and my partner were looking to move house immediately after lockdown as we are expecting our first baby soon. Finding our dream house would not of been possible without the help and support we were given by the staff at Reeds Rains Wakefield- mainly Leanne Plummer. Whilst most companies appeared to be working slower after re-opening after lockdown Reeds Rains were the opposite. Everything was dealt with quickly and I was continuously reassured by Leanne who kept me up to date with everything. All paperwork ect was done online and social distancing/ safety measures were adhered to when myself and my partner took our ID into the shop. Even now we are happily moved in our new home Leanne still checks that everything is ok and is responsive when we have needed her. She is very hardworking, kind and easy to talk to. I can’t thank her enough for helping us and supporting me especially through this difficult time.

Sophie · 20 January 2021

★★★★★ 5/5

Google

5 star for Sam as she went above and beyond for us, she was amazing through out the whole time of our application, she was fantastic at keeping us updated on everything, thank you so much reeds rains 🩵 …

Bethany · 13 February 2026

★★★★★ 1/5

Google

I would give 0 stars to this estate agents especially Janet Higgins she is very rude and abrupt. We got paper work done within 4 days and she still saying we are taking time with the paper works especially when bank holiday approached. She also blamed us for putting different amount of bids which shouldn’t have a problem with her but she had a problem with that she is very racial discrimination against colour people.

Maria · 7 June 2024

★★★★★ 5/5

Google

As a landlord of ten years or so, who has managed and maintained my own properties, I was reluctant to go to an Agent. After some research I saw that Reeds Rains had excellent feedback. I met Sam the Lettings Manager, and she assessed the rental potential of the property. Sam and her team at Wakefield were first class. Managing viewings, vetting applicants and keeping me informed. I was very impressed by their professionalism. They were very friendly too. I would not hesitate to use Reeds Rains at Wakefield again. I am also aware that my new tenants were also pleased with their service.

Philip · 21 January 2020

★★★★★ 5/5

Google

From the first phone calling asking to view the property to actually collecting the keys the staff at Wakefield RRE have been amazing. I cannot thank Samantha and Claire enough for the help and and advise they gave me, they made every step seem so easy and helped keep my stress levels down from the roof lol. Great team, thank you x

Laurena · 20 January 2023

★★★★★ 5/5

Google

Claire was a great help through the process!

Megan · 19 August 2025

★★★★★ 5/5

Google

Excellent service and communication with Claire. Made the whole process easy and manageable. Claire is very helpful and a lovely lady

Jonathan · 23 March 2025

★★★★★ 5/5

Google

I had the most positive great experience with the staff in Reeds Rains agency. The process was so easy and convenient,signing the documents online and easy payment methods. The staff were so warm and friendly and extremely helpful. I cant thank them enough, special thanks to Claire and Sam for their bubbly attitude and all the help I was given.

Heidi · 20 January 2023

★★★★★ 2/5

Google

I rented a property through this agency. Keys were handed in with hours of delay, even though landlord specifically said "hand them the keys", the way the representative talked was aggressive at first and then superficial, the keys, I had to go to the agency, not handed at property, no meeters handed, even though again, landlord specifically asked so. Given my previous experience with other agencies, not so good. I give 2 stars because there was a bit of professionalism from Samantha, but I would give 0 stars for Claire.

Adrian · 21 November 2023

★★★★★ 1/5

Google

Sadly no option for zero star. Had the misfortune of trying to purchase a property with them. After having had an offer accepted they then decided to inform me of a cost i had no option to but to pay as a buyer even though had multiple times to declare it should they have wanted to. Disgusting post complaint service. I would never buy, sell or have them involved in any property. I read in other reviews how bad Janet is. Absolutley reaks of desperation dealing with her. Didn't inform me correctly of charges and made accusations regarding the tenant with zero evidence to support them. Then when questioned as to why she din't inform me of the charges puts the phone down like a sulky child. Couldn't organise an xmas do at Tetleys as the saying goes.

Joe · 22 October 2023

★★★★★ 5/5

Google

Great experience working with Samantha. She was professional, responsive, and made the whole process smooth and stress-free. Always quick to answer questions and very helpful throughout. Highly recommended.

Mufaro · 13 March 2026

★★★★★ 5/5

Google

I can’t thank Claire and Samantha more for all there help and kindness. Supportive and clear from the start through to the day we moved in and after. On the ball!! Each and every staff member are helpful and friendly. If your looking for a new home I highly recommend Reeds Rains.

Miss · 20 January 2023

★★★★★ 5/5

Google

First time I have rented a property on my own, thought the whole process would be quite daunting however Leanne went above and beyond to help, nothing was too much to ask and all my silly questions were answered really quickly putting my mind at ease. Everything was complete in just over a week with no issues, a very smooth process. Thank you Leanne, you're a super star! X

Jessica · 21 January 2020

★★★★★ 5/5

Google

We could not be happier with our experience at Reeds Rains. Claire has been incredible from start to finish. It is our first time renting, and she put us totally at ease by explaining what to expect with the whole process. She is professional, informative & very welcoming. Thank you Claire!

Megan · 20 January 2023

★★★★★ 5/5

Google

Renting for the first time in my life, was a bit daunting of course. But honestly, Claire Evans who’s been dealing with my file has been astronomical with her communication and friendliness. She’s an amazing representation of the company. Thanks, Claire! You’ve been fantastic. What will this company do without someone like you, aye.

Kim · 23 May 2025