Trusted Agent profile · Penarth
★★★★★
375 reviews across 2 platforms
6 Andrews Buildings, Stanwell Road, Penarth, CF64 2AA, CF64 2AA
Part of Allen & Harris, see every office.
Allen & Harris's office in Penarth, at 6 Andrews Buildings, is rated 3.5 out of 5 across 375 reviews on two platforms, including 170 Google reviews rated 4.7.
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Every review we hold for the Penarth office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
5/5
GoogleI've only dealt with the lettings side of the agency but I've always been very pleased with them. Update: just let out my property again with them. Lisa was very professional and thorough. Would recommend.
5/5
GoogleBrilliant experience with Richard. Great professional! Highly recommended. Many thanks.
Thank you for your 5* review Allan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI purchased a house with Allen and…
I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.
5/5
GoogleA very professional company. Nice, helpful contact service. Quick settlement of the apartment rental case. Thank you Lisa Snooks for the great service. I recommend this company.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAbsolutely fantastic service from this branch, wouldn't have sold my property through anyone else. After initially meeting Jean I knew he was extremely passionate and would do everything possible to get my sale done, he really did go above and beyond any service you could expect from an estate agent. Towards the end we came across a few hiccups but Sarah and Jean really did pull out all the stops to help get the completion through, and comunication from the team was second to none from initial adversining to viewings and then final stages. I would definately recommend this branch to sell anyone's property if your looking for a first class service. Thanks again to all the team for making my sale happen, very happy customer here.
5/5
GoogleAs a first time landlord I have been using Allen & Harris estate agents and all tho I’m only in the early stages of my dealings with them they have been brilliant so far can’t fault them in the slightest. I had Ben come and value my property as I was curious of what it was worth as it stands. He arrived on time and he had done alot of research of houses values in the area before coming to visit and gave my a realistic valuation and explained why it’s valued in that way etc. Which I was more than happy with. He was an easy to talk to guy who came across very professional. Recently I have been dealing with Lisa as I plan to let my property out and she has been amazing. She explained to me everything I need to know and do before I let my property out and took me through it all step by step. Again like Ben she came across very professional and had done her research. She had even sorted me out a pack with all the information and contact details I will be needing. She clearly loves her job and takes pride in her work which I like because it gives me the security that my property is in great hands. So far so good from Allen & Harris all round happy with their services and staff hence my 5 star review.
5/5
GoogleDue to a very sudden change in the tennants circumstances, Lisa was able to rescue the situation between myself and tenant quickly and thoroughly.
1/5
TrustpilotDon't trust Allen & Harris!
Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.
5/5
Googlevery diligent and kept in touch the whole long way - even when the conveyancing got very delayed and frantic, they helped us out no end - keeping the chain together and confident of completion at all times - cant fault their contact, determination and reliability. Special thanks go to Jean, Ella and Jess to just didn't give up - thank you allPositiveResponsiveness
5/5
TrustpilotRob Watson was very accommodating
Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!
5/5
TrustpilotKate n Katie were fabulous house sold first day
Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.
5/5
Googlegreat service. really helpful, informative and friendly. great communication and advice.
joe smith thank you for your outstanding 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid Them!
Terrible people! They are very committed to make you miserable. They are shameless liars and the only thing they know from the word “responsibility” is how to avoid it.
1/5
TrustpilotVery Bad Experience
On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.
5/5
TrustpilotCoped with the seller from hell
A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!
1/5
TrustpilotAllen and Harris are a terrible company…
Allen and Harris are a terrible company - if how they treat their employees is anything to go by then people should avoid having any contact with them.
5/5
TrustpilotAbove and beyond expectations
I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.
5/5
GoogleGreat Experience with Katie and the team at Allen & Harris Penarth.
5/5
GoogleA big thank you to Millie and Lisa for helping greatly during a stressful time! Very professional service.PositiveResponsiveness, Professionalism
5/5
GoogleBoth Lisa & Millie were very helpful. I would definitely recommend Allen & Harris and their staff.PositiveResponsiveness, Professionalism
1/5
TrustpilotTerrible Service
When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.
5/5
Google2020 - Lisa and Millie have both been very helpful, communicative and responsive. 2021 - We have continued to have had great service from Millie and Lisa throughout the last year(pandemic!). We have now got a new tenant who is as equally pleased with their help and endeavour as we are. Donna and Hugh Reader
1/5
TrustpilotThey are scammers
They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers
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Tell us what you need and we'll put you in touch. Allen & Harris Penarth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Penarth.
