Allen & Harris Penarth reviews

★★★★★ 2/5

Trustpilot

Westbury Office

When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie. I subsequently put an offer in which took into account works that needed doing. Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work. It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me. Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.

Lisa · 13 December 2021

★★★★★ 1/5

Trustpilot

Desperately trying to rent a property

Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.

Gil · 23 November 2021

★★★★★ 1/5

Trustpilot

Scammers and illegal handling!

I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.

S.J · 17 November 2021

★★★★★ 5/5

Trustpilot

Corey Airey needs a big thank you for…

Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property

Leona · 10 August 2025

★★★★★ 5/5

Google

Fantastic service from Katie and Lauren! Would 100% recommend the Lettings team from Allen and Harris Penarth. Thanks for all your help.

Rhys · 22 March 2024

★★★★★ 5/5

Google

Both Lisa & Millie very responsive at a difficult time for me personally. Needed to ‘get out of the blocks’ pretty rapidly to secure accommodation. Quick turn around from initial viewing to completion achieved. Lisa always on hand to take me through the process stage by stage and to respond to queries. The whole digital transaction experience new to me but needs must especially in the middle of a pandemic and a lockdown. The last time I had to go through a process like this was when I was a student in Manchester and without these challenges! It is a bit alienating but I’ve ‘landed now’, time to readjust and to use the time effectively to rebuild and support those I love and care for. Diolch/Thank you.PositiveResponsiveness, Professionalism

Roger · 25 October 2021

★★★★★ 5/5

Google

We have had an excellent experience since engaging with A&H Penarth to sell our property. Every person we have dealt with has been an absolute pleasure. Aside from the fact they have been delightful, they have also been consummate professionals. We couldn't have asked for better service and feel confident in the advice they have given us. After some of the experiences we have had with other estate agents whilst viewing properties to buy, we are relieved that we have chosen wisely.PositiveResponsiveness, Quality, Professionalism

Diane · 25 October 2021

★★★★★ 5/5

Google

I have to say historically I have had some poor experiences with letting agencies. But the team at Allen and Harris Penarth branch were superb. Their timely responses, friendliness and professionalism ensured my partner and I weren't left without anywhere to live after a previously agreed let fell through! Millie in particular was a shining example of great customer service. No query was too small and she handled our paperwork, viewing, and inventory excellently. The entire process was seamless with Allen and Harris, and I would definitely recommend them to any prospective renters!PositiveResponsiveness, Quality, Professionalism

E · 25 October 2021

★★★★★ 5/5

Trustpilot

Keron at the Pontcanna office

I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!

P.V · 2 May 2025

★★★★★ 5/5

Trustpilot

Outstanding services

I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.

Bonnie · 7 September 2021

★★★★★ 5/5

Google

Lisa was very helpful with our tenant application - going above and beyond to assist with us getting a successfully approved application. Communication has been first class also during the process.

WJ · 25 October 2021

★★★★★ 1/5

Trustpilot

Renting a property from them initially…

Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.

Molly · 9 November 2024

★★★★★ 5/5

Google

I had the difficult task of moving during lockdown. Lisa was really friendly when I was dealing with her, sent me video tours and answered the questions I had, and was lovely throughout the process!

Livy · 25 October 2020

★★★★★ 1/5

Trustpilot

Not value for money, shop around

Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.

John-Paul · 4 June 2021

★★★★★ 1/5

Trustpilot

Told I was not allowed to view a…

Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.

Mr · 23 April 2022

★★★★★ 5/5

Google

Incredibly helpful, professional and understanding. I cannot rate them highly enough especially Millie and Lisa who were patient and thoughtful throughout the process of arranging the tenancy. highly recommended.

Chris · 25 October 2021

★★★★★ 5/5

Trustpilot

No one give us the opportunity to rent the house except Allen and Harris and miss scarlet

me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet

Customer · 9 March 2021

★★★★★ 1/5

Trustpilot

Awful, horrible people.

Awful, horrible people. This is coming up to 4 years ago now, but an investigation is still underway. My family home had to be put up for sale after 27 years of living there, due to a bad mortgage company. We completely renovated our home so that the new owners could call it a home straight away. We gave a set of keys to Allen and Harris so that they could undertake viewings as we're a busy working family. A buyer came up which was great news, but one day my mum had a break from work so of course went home. Only to be greeted with the buyer stood in our back garden doing gardening work and our doors unlocked. The buyer had the audacity to ask my mother what she was doing there. He had been going into our home wearing muddy shoes on the brand new carpet which we had to have professionally cleaned. Nail varnish had been tipped on the carpet which the buyer blamed on us as a way for us to replace it, the thing is, we didn't have nail varnish in the house. He then returned 3 days before completion and condemned OUR boiler when we were working, as a way to lower the price of our home. Allen and Harris were aware of all of this going on. Then they said that we didn't have a fitted kitchen, which was brand new, less than a month old on completion. With a working gas hob and electric oven, which we had been using everyday of course, but the buyer said it wasn't working. Our sales completion hasn't even been signed by us, only the buyer. This is the Penarth Branch.

Ali · 7 February 2021

★★★★★ 1/5

Trustpilot

So unprofessional and pathetic

So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.

Joyline · 4 June 2024

★★★★★ 1/5

Trustpilot

Listen to this one, this is a good one

Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this

Shohreh · 13 August 2020

★★★★★ 5/5

Google

Rented a property through Allen & Harris Penarth branch. Millie and Katie were super helpful. Can't recommend them enough.

James · 25 October 2022

★★★★★ 5/5

Google

Lisa and Millie rented an apartment out for me in July this year. They managed to rent it out within 24hrs of it being on Rightmove. I found them both really professional, super responsive on emails and really helpful every step of the way. I would use again and would recommend. Used again in 2022 when tenants moved out and I received a great service again. Thanks!

DA42 · 25 October 2022

★★★★★ 1/5

Trustpilot

Cheated out of house offer

I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.

M · 9 July 2020

★★★★★ 5/5

Google

Lisa and Millie rented an apartment out for me in July this year. They managed to rent it out within 24hrs of it being on Rightmove. I found them both really professional, super responsive on emails and really helpful every step of the way. I would use again and would recommend. Used again in 2022 when tenants moved out and I received a great service again. Thanks!

Kajaki · 10 October 2022