Allen & Harris Penarth reviews

★★★★★ 5/5

Google

After a property I'd had an offer accepted on fell through, Rob and the team got me a viewing on another I was interested in really quickly. After viewing the property I made an offer and with some gentle negotiation, had my offer accepted 👍. Allen and Harris always return calls asap when required so I'm not left in the dark. Would definitely recommend 👍😊 🏠

Stuart · 10 May 2026

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish. Vicki Crean visited us for the first time in February to discuss listing our home with her branch. She was clearly extremely knowledgeable, passionate, and had a level of tenacity which we felt would be important in such a competitive field. And we weren’t wrong! Vicki and the expert team at the Roath branch delivered exactly what she set out to do on that initial February visit. Even before our listing was visible and before it was live on Rightmove, we had viewings booked in. Nothing like hitting the ground running! We were initially looking at the open day route to maximise interest, but the team generated so many viewings that an open day wasn’t required. We received two solid offers inside a week of going live, with one accepted. What the Roath branch achieved for us was nothing less than perfect. We really couldn’t fault anything. The team made selling our home of 17yrs hassle free and easy. We didn’t meet all the Roath team, but in addition to Vicki, we personally met Harrison and James too, both of whom were lovely. Vicki and the team are a credit to Allen & Harris and we hope the company knows that. We wouldn’t hesitate to recommend the Roath branch and would say you’re in good hands if you also choose to tap into their expertise. Thank you again, Vicki, you were fantastic!

J · 30 August 2026

★★★★★ 4/5

Google

We recently sold through Allen and Harris. We were so impressed with Rob, who came out to value and confidently said he'd find us a buyer quickly. He did exactly what he said on the tin. Thanks so much Rob. Your professional and knowledgeable approach gave us the confidence we needed.

Brian · 10 July 2026

★★★★★ 5/5

Google

What a wonderful experience from the lettings department. Katie has been amazing with finding a suitable tenant incredibly quickly. She has been fantastic with communication and made the process super easy. Would highly recommend your services. Thank you so much

Sophie · 10 July 2026

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

I contacted the firm along with a number of other agents in the Penarth area about selling my property and very fortunately ended up speaking to Rob the Senior Manager. He was extremely responsive, well ahead of his competitors. His 30 year plus experience really shone through at all times. Within days he had visited me to discuss requirements and pricing and demonstrated his comprehensive local knowledge of the market in deriving a selling figure ahead of my expectations. From his extensive contact and mailing lists he identified a prospective purchased who viewed the property ahead of the property being advertised! He clearly identified the right person as after a sole viewing and comprehensive negotiations on his part he had arranged the sale. Happy days! He couldn’t have been more professional and thorough. Very many thanks Rob you are a credit to your profession.

J · 16 May 2025

★★★★★ 5/5

Google

Aron is exceptionally professional, and together with Paris they make an incredible team. Both are extremely friendly, empathetic, and supportive, always showing genuine care and understanding. Whenever I faced any problems, they went out of their way to help and made sure I felt fully supported. Their professionalism combined with their kindness is truly outstanding, I cannot recommend them highly enough!

Kendra · 1 October 2025

★★★★★ 1/5

Trustpilot

Absolute clown show.

Absolute clown show. First of all, they told me to make the landlord 'an offer'. I made the offer and it was accepted. Went back and forth for a while asking for the paperwork so we could sign it off due to the move-in date being imminent. They kept fobbing me off and I got the impression they were buying time for some reason. It turned out I was right - the day before the move-in date, I got a call from them saying they had another party interested and they asked me to 'make a bid' to the landlord. I had already made an offer and it had been accepted, yet they wanted to start a bidding war less than 24 hours before I was meant to be moving in? This felt totally dishonest and exploitative - someone in a worse position would have been forced to choose between overpaying or being made homeless. Keron Boultif was repeatedly dishonest and evasive and had he even met the most basic expectations this all could have been avoided. I think Keron is a great example of why letting agents offer no value to society and need stricter regulating.

Joe · 10 December 2025

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 1/5

Trustpilot

A&H Abingdon: Poor Support. Very Poor.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property. Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property. The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude. A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

Darren · 7 September 2026

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch. Parents house was sold through them. They failed to set buyer expectations which caused us a lot of issues, they gave bad advice to things they should have been knowledgeable about and we later we found out that they lied about the buyers circumstances. 1) The buyers kept trying to go around A&H and made attempts to contact us directly. Upon telling A&H, they didn’t really care much about it or do anything about it as the buyers kept constantly trying to contact us directly to arrange everything even after we told them they need to go through A&H. 2) The buyers had very unreasonable expectations and A&H did nothing to keep them in check. They failed to get them to understand that they were part of a chain and them wanting the sale completed by a set date had to work for the whole chain or the sale would fall through. To be blunt, I don’t think they even tried. 3) We later found out that they were lying about the buyers circumstances. How do I know they were lying? Well because it was all things they would legally have had to know to complete the sale. Such as they claimed repeatedly that the buyers needed a mortgage and that the sale was held up by them not having signed their mortgage offer, but on the day of the move when we met the buyers in person they directly said they didn’t buy the property on a mortgage and never needed one. They also claimed the sellers owned a flat that was less than 2 minutes away from the property we were selling to them, but turns out that after meeting them that I already knew their land lord who confirmed to me that they were actually renting a house in Leckwith and he was aggressively pushing them out because he wanted out of the renting business. I don’t know why they would lie about this. They should have known all of these details and I’m pretty sure they have a legal responsibility to ensure they had the correct information. I can only assume they were saying these to try and get us to do something for them or the buyers like drop the price or look for another place to buy (irony being that we didn’t care who we sold the place to as long as they could pay). 4) The chain also almost fell apart because the buyers were the weakest ones on the chain. There was massive delays because they couldn’t get their finances (assumed mortgage or otherwise) together. A&H didn’t really care much about this. They didn’t do much to chase the buyer about setting a date or try and find out what was going on with finances. That was annoyingly left to us to do…. 5) On the day of the sale, the buyers turned up less than 30 minutes after the exchange time to try and kick my parents out. The contract specified that they were supposed to give us 6 hours to move out before they turned up. What the buyers did was illegal, because it was written down in the contract and they breached it. A&H were completely uninterested and basically told my parents that they had to get out there and then (something they should have known was wrong as they had a copy of the contract). The buyers did this because it turns out that they were going on holiday and wanted to leave early. Long story short a lot of my parents possessions got damaged or broken and we’re now considering legal action that A&H may get caught up in because they couldn’t do their job of setting seller expectations and knowing basic contract law (you’re and estate agent you should know all of this!). Houses have been selling themselves for the past 20+ years, unfortunately this has given us incompetent estate agents like A&H. I strongly recommend that you use anyone else and if you find a good estate agent be sure to recommend them to all your family and friends so they don’t end up with a rubbish one like Allan and Harris.

Aron · 6 June 2025

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with” Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy. A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!! We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down. Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address. Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish. Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough. It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property. Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves. The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into. If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted. I wasn’t going to write this review, but I finally had enough. Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life.. Avoid like the plague.

Katharine · 25 July 2026

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 1/5

Google

The letting team is brilliant and always ready to help especially ( Amy)but the maintenance team left a sour taste in my mouth that I will not forget in a hurry, it was such a terrible experience, I am yet to recover from the trauma the property caused me and maybe one day I will have the strength and time to put it up here and even take it further because I am not done with them yet.

Glory · 10 October 2025

★★★★★ 5/5

Google

From the beginning of the process of selling our house Allen and Harris and the whole staff group have been amazing. They have kept me informed and updated at every point. I bought the property from them 7 years ago and thought I would ask them to market our house as they were so good. They did not disappoint! Thank you team Allen Harris Penarth - fantastic service.

Sharon · 10 December 2025

★★★★★ 5/5

Google

Katie and Aron have been super-attentive and incredibly quick at turning around a vacancy. Service is so good it never crosses my mind to use anyone else.

Ian · 6 October 2026

★★★★★ 1/5

Trustpilot

Poor, poor service

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened. I feel sorry for the sellers😢

Marie · 6 June 2026

★★★★★ 5/5

Google

I had such a great experience working with Aron! From start to finish, he was friendly, professional, and always quick to respond to any questions I had. He made the whole letting process smooth and stress-free, keeping me updated every step of the way. Aron really went the extra mile to make sure everything was handled efficiently, and his approachable manner made the experience a pleasure. I couldn’t recommend him highly enough, thank you, Aron!

Joseph · 1 September 2025

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026

★★★★★ 5/5

Trustpilot

Great helpful team

Great helpful team! They did a really great job and provided the best service for me and my mother. We had a thousand questions, and found a thousand and one answers. Special thanks to Matthew Wyeth and Tyler Corr for making our searching experience so comfortable and resultive!

Nikita · 20 November 2025

★★★★★ 1/5

Trustpilot

Really poor experience with Allan &…

Really poor experience with Allan & Harris Roath. I had a house valuation booked, and because I’m away on business, a family member took half a day off work to attend. Just a few hours before the appointment, they cancelled by email with no phone call, no proper explanation, and no attempt to rearrange. Cancelling last minute is bad enough, but not even having the decency to call or acknowledge the inconvenience caused is unacceptable. It shows a complete lack of professionalism and zero respect for people’s time.

Guest · 1 April 2026

★★★★★ 5/5

Google

Thanks to Maya and the team for the successful and seamless transition from one tenant to a new one. The hand-over was enacted professionally with good communication between all parties. I hope that this continues and look forward to a long and prosperous relationship with Allen and Harris.

Ian · 10 October 2024