5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
Trusted Agent profile · Penarth
Allen & Harris Penarth reviews
★★★★★
375 reviews across 2 platforms
6 Andrews Buildings, Stanwell Road, Penarth, CF64 2AA, CF64 2AA
Allen & Harris's office in Penarth, at 6 Andrews Buildings, is rated 3.5 out of 5 across 375 reviews on two platforms, including 170 Google reviews rated 4.7.
Reviews
Every review we hold for the Penarth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
5/5
GoogleLisa was very helpful with our tenant application - going above and beyond to assist with us getting a successfully approved application. Communication has been first class also during the process.
1/5
TrustpilotRenting a property from them initially…
Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.
5/5
GoogleI had the difficult task of moving during lockdown. Lisa was really friendly when I was dealing with her, sent me video tours and answered the questions I had, and was lovely throughout the process!
1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
5/5
GoogleIncredibly helpful, professional and understanding. I cannot rate them highly enough especially Millie and Lisa who were patient and thoughtful throughout the process of arranging the tenancy. highly recommended.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
1/5
TrustpilotAwful, horrible people.
Awful, horrible people. This is coming up to 4 years ago now, but an investigation is still underway. My family home had to be put up for sale after 27 years of living there, due to a bad mortgage company. We completely renovated our home so that the new owners could call it a home straight away. We gave a set of keys to Allen and Harris so that they could undertake viewings as we're a busy working family. A buyer came up which was great news, but one day my mum had a break from work so of course went home. Only to be greeted with the buyer stood in our back garden doing gardening work and our doors unlocked. The buyer had the audacity to ask my mother what she was doing there. He had been going into our home wearing muddy shoes on the brand new carpet which we had to have professionally cleaned. Nail varnish had been tipped on the carpet which the buyer blamed on us as a way for us to replace it, the thing is, we didn't have nail varnish in the house. He then returned 3 days before completion and condemned OUR boiler when we were working, as a way to lower the price of our home. Allen and Harris were aware of all of this going on. Then they said that we didn't have a fitted kitchen, which was brand new, less than a month old on completion. With a working gas hob and electric oven, which we had been using everyday of course, but the buyer said it wasn't working. Our sales completion hasn't even been signed by us, only the buyer. This is the Penarth Branch.
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
5/5
GoogleRented a property through Allen & Harris Penarth branch. Millie and Katie were super helpful. Can't recommend them enough.
5/5
GoogleLisa and Millie rented an apartment out for me in July this year. They managed to rent it out within 24hrs of it being on Rightmove. I found them both really professional, super responsive on emails and really helpful every step of the way. I would use again and would recommend. Used again in 2022 when tenants moved out and I received a great service again. Thanks!
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
5/5
GoogleLisa and Millie rented an apartment out for me in July this year. They managed to rent it out within 24hrs of it being on Rightmove. I found them both really professional, super responsive on emails and really helpful every step of the way. I would use again and would recommend. Used again in 2022 when tenants moved out and I received a great service again. Thanks!
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
5/5
GoogleBrilliant experience with Richard. Great professional! Highly recommended. Many thanks.
Agent replied · 24 October 2024
Thank you for your 5* review Allan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI've only dealt with the lettings side of the agency but I've always been very pleased with them. Update: just let out my property again with them. Lisa was very professional and thorough. Would recommend.
5/5
TrustpilotI purchased a house with Allen and…
I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.
5/5
GoogleA very professional company. Nice, helpful contact service. Quick settlement of the apartment rental case. Thank you Lisa Snooks for the great service. I recommend this company.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAbsolutely fantastic service from this branch, wouldn't have sold my property through anyone else. After initially meeting Jean I knew he was extremely passionate and would do everything possible to get my sale done, he really did go above and beyond any service you could expect from an estate agent. Towards the end we came across a few hiccups but Sarah and Jean really did pull out all the stops to help get the completion through, and comunication from the team was second to none from initial adversining to viewings and then final stages. I would definately recommend this branch to sell anyone's property if your looking for a first class service. Thanks again to all the team for making my sale happen, very happy customer here.
5/5
GoogleAs a first time landlord I have been using Allen & Harris estate agents and all tho I’m only in the early stages of my dealings with them they have been brilliant so far can’t fault them in the slightest. I had Ben come and value my property as I was curious of what it was worth as it stands. He arrived on time and he had done alot of research of houses values in the area before coming to visit and gave my a realistic valuation and explained why it’s valued in that way etc. Which I was more than happy with. He was an easy to talk to guy who came across very professional. Recently I have been dealing with Lisa as I plan to let my property out and she has been amazing. She explained to me everything I need to know and do before I let my property out and took me through it all step by step. Again like Ben she came across very professional and had done her research. She had even sorted me out a pack with all the information and contact details I will be needing. She clearly loves her job and takes pride in her work which I like because it gives me the security that my property is in great hands. So far so good from Allen & Harris all round happy with their services and staff hence my 5 star review.
5/5
GoogleDue to a very sudden change in the tennants circumstances, Lisa was able to rescue the situation between myself and tenant quickly and thoroughly.
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