Trusted Agent profile · Uxbridge
★★★★★
1,757 reviews across 2 platforms
10 High Street, Uxbridge, UB8 1JN
Romans's office in Uxbridge, at 10 High Street, is rated 4.1 out of 5 across 1,757 reviews on two platforms, including 271 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotOver two weeks from my landlady…
Over two weeks from my landlady notifying Romans to release my deposit after the end of my tenancy and still waitingfir it to be returned. All the excuses being used to justify this. Will be taking this case to the Ombudsman. Typical greedy estate agents. Avoid this company like the plague.
5/5
TrustpilotI want to express my gratitude and best…
I want to express my gratitude and best wishes for the wonderful assistance Kimberley Gracia Jones provided throughout the tenancy. She is a superb leader who is greatly admired for her job. She is a benefit to any company. She goes above and beyond to ensure that the customer is satisfied.
2/5
TrustpilotNot the easiest of companies to deal with…
Not the easiest of companies to deal with. In house selling and purchasing clear and honest information should be given, however on my experience this was not always the case.
Dear David We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotHorrible service
Horrible service. Romans doesn't conduct its business with its tenants best interest in mind. It is all about money. After renting a property with them I feel that I was only being used. They have failed me several times in particular by sending the wrong documents and trying to charge me more than agreed. I have been renting for a few years now and Romans is by far the worst agency I have dealt with.
1/5
TrustpilotA terrible dishonest company so far
A terrible dishonest company so far. Arranged for a viewing. Agent said on phone, fine. Date and Time scheduled. Got off work early for viewing. Email them to confirm. No response, no reply. Called them, no one is picking up. Showed up. No one is here. Lazy staff, bad company and pretty much disgusting people. Would advise no one to do business with them. You don't even deserve a 1 star.
1/5
TrustpilotBecause of Romans Burnham I now have a…
Because of Romans Burnham I now have a CCJ against my name. For parking in my own parking spot. Will never use agent again!
Dear Ewelina Witer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleZara Younas lettings agents .We would like say thank you for great service .She was very helpful to find property with awer criteria. She work very hard and serious to help find property .We wish to her all the best
Hi Marlena, thank you for your kind words and this wonderful review about Zara within the Uxbridge branch. We are so pleased that she was able to help you throughout your property search and provide you with such a good level of service during your experience. We will ensure your comments are passed onto Zara so she is aware of your positive feedback. Kind Regards, Romans
5/5
TrustpilotRomans Reading
Phil at Romans Reading was very helpful and professional. I would be happy to recommend him and Romans Reading to anyone looking into renting
4/5
TrustpilotDonna-Marie looks after my letting
Donna-Marie looks after my letting, she’s very helpful and efficient Since signing up with the over a year ago I haven’t had any problems with Donna or Romans
Hi Jhody, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotMichael Page helped me in all the…
Michael Page helped me in all the aspects and he was so helpful and responsive.also he has given advice wherever its required. alongside James ( Move Manager ) & Chris supported me.Overall my Experience in Purchasing house through Romans was awesome.
1/5
TrustpilotTerrible service
Terrible service. You can never speak to anyone. They are only interested in the money. They charge a fortune in tenant fees and extra for "check-in" that they subcontract out at your expense. They need to be chased constantly to get anything done. Very rarely get worked up by bad companies but this one has been one of the worse, despite all their advertising and email saying how caring and efficient they are. Avoid.
5/5
TrustpilotAndrei Csomortani was extremely…
Andrei Csomortani was extremely efficient and helpful in securing my tennancy and very fast to deal with the paperwork. Highly recommend.
Dear JoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessional and consistent service…
Professional and consistent service from Darren Leung at Romans Woodley, always got back to us promptly with any questions we had and good communication throughout. Would recommend him.
Dear Suzi,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic support all the way
Fantastic support all the way through the sale. Could not have done it without them, and I cannot thank the team enough for all they have done.
Dear Rachel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans - block management
Had Romans for a year managing my block of flats. They were terrible. Could never get hold of them despite lots of attempts. Then the account manager then left and we had no one to look after us but they still took our money. Utter Bandits!
5/5
TrustpilotSelling my home of 45 years
Professional people doing their job well and working and communicating every step of the way. You feel you are in safe hands.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI can't thank Romans enough for making my first time buyer experience so easy. From the very first viewing, I was very impressed with the level of service and professionalism. Arun did an excellent job answering any queries that I had and also arranging subsequent re-visits to the flat. Romans also ensured I was regularly updated during the entire process. Definitely 5 stars for the Romans Uxbridge team!
5/5
TrustpilotI am in the process of moving and I…
I am in the process of moving and I have to say that AYSE YERLIKAYA who has been helping us has been brilliant. Able to answer every question I had quickly and efficiently. I hope if ever I move again she will be the one to help.
5/5
TrustpilotAppreciation to Romans, Hannah Russel
I would like to give my appreciation to Hannah Russel, who was chasing the solicitors and kept me up to date all the time
Dear ElenaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotMy word,look at all the 5 star ratings…
My word,look at all the 5 star ratings that superseded my review five days ago.Do you think everyone that they have been found out!Totally astonishing.
Dear Paul Griffiths,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGood experience selling with Romans
It's been a bit nerve-wracking being an overseas landlord / seller, but our sales agent, Warren, handled everything really well and kept us informed throughout the process. Kelsee, our move manager, was also fantastic at chasing everyone to keep the solicitors moving!
5/5
TrustpilotDealing with the team at Romans was a…
Dealing with the team at Romans was a very enjoyable experience. Especially dealing with ceri evans and Elise Jenner.
Dear Mr WebbCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe had a fantastic experience
We had a fantastic experience. Romans are great at communicating and pushing the sale forward. They are very professional and helpful.
Dear CarolineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDoor not locking
I had an issue with front door not locking. Contacted Romans and Patrick Boydell sent someone round to fix it really quickly. Great service
Dear Mel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
