Trusted Agent profile · Uxbridge
★★★★★
1,757 reviews across 2 platforms
10 High Street, Uxbridge, UB8 1JN
Romans's office in Uxbridge, at 10 High Street, is rated 4.1 out of 5 across 1,757 reviews on two platforms, including 271 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotI regularly interact with Kimberley…
I regularly interact with Kimberley Garcia at Romans and she always provides a great service.
Dear Tim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBad on both sides
Having purchased a house through Romans, I can confirm it was a horrible experience (they even gave use the wrong house keys on our exchange date) to now renting a property with their ‘fully managed service’ I can confirm they deserve all the criticism that comes with being estate agents.I cannot wait to see a time where estate agents are a thing of the past.
5/5
TrustpilotVery helpful and always trying to…
Very helpful and always trying to assist me with my property. Proactive and problem solving.
Dear Phil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBeyond helpful estate agents
Romans Woodley have been incredibly helpful throughout the whole process of finding our first rental property. Any question we had was answered straight away and they updated us on every step of the journey.
1/5
TrustpilotTypical lieing sales men
Typical lieing sales men! Only interested in commission. Not genuine at all. Avoid at all costs!
Dear Sam,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleVery happy with our experience with Romans. In particular, James Day truly went the extra mile in helping us sort everything out. Very pleased with our new flat and how everything was handled from the beginning.
Hi John, we appreciate your positive review about your recent experience with us! We are so pleased to read that James has been able to provide you with such an exemplary level of service throughout your dealings with him. We're glad to read that you are happy in your new home. We will ensure your comments are relayed onto James. Kind Regards, Romans
5/5
TrustpilotDonna-Marie Brant, Rental Property Manager
I would like to review for Donna-Marie Brant, who is my Property Manager. I have always found her to be efficient, knowledgeable and helpful. I would like to keep up this relationship, as it has worked well.
1/5
TrustpilotHad 2 awful experiences with Romans
Had 2 awful experiences with Romans. The staff lie through their teeth and care about nothing but money, no care at all for the people they rent too.
Dear JasonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGood experience with the Lower Earley team
The Lower Earley team have so far been providing a good service, quickly landed us a good deal, and we are impressed with their prompt communications.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat communication and service from…
Great communication and service from Ayse during a change of tenancy . New tenants found quickly !
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotNo response, just talking to bots
No response. Nit reachable over phone. Just some junk emails and no respect for gdpr
Dear Jazeem Azeez,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotKimberley has managed my propery with…
Kimberley has managed my propery with care and professionalism , great to work with.
Dear Katie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad a 6 month home check up by Jo Hunt.
Had a 6 month home check up by Jo Hunt.Jo shows exceptional professional experience and made me feel comfortable on the inspection. She is very friendly and helpful and suggested a few garden tips for my lovely lawn. I would like to thank Romans for sending Jo . See you again in 6 months. Adam watts
1/5
TrustpilotAVOID ROMANS ALDERSHOT !
Rubbish experience dealing with Romans Aldershot Sales team TWICE now.Poor and incompetent serviceUnprofessional conductLack of decent work-ethicsNon-serious attitudeDiscrimination!!!AVOID ROMANS ALDERSHOT !
Dear Customer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotRomans Bristol
Nicole, Jack and Scott are a real asset to the Romans team. They have been extremely helpful with our property searches and very responsive.
Dear M R,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCeri at Romans has been the best
Ceri at Romans has been the best! We love our little flat and she’s really helped It feel like Home! Any issues or questions and she’s there as quick as she can! THANK YOU CERI AND ROMANS!
4/5
TrustpilotProfessional service
Professional service, notably from Ceri Evans and Kim Bone who are experienced and knowledgeable.
Dear Richard We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotWe let our property through Romans…
We let our property through Romans reading branch and Kayleigh who deals with managing the tenancy is always very helpful and efficient
Dear Andrea,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotExcellent service from Tomans Estate Agents Woodley
The fact that the dedicated agent at Romans, Leighton Richardson, was a pleasure to deal with and worked very hard on our behalf to bring the sale to a satisfactory conclusion. Thanks to all the team at Romans and in particular to Leighton.
1/5
TrustpilotTerrible organisation
Terrible organisation, think about theirselves and not their customers. Always have an excuse why they cannot provide the correct service.
Dear Chad,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAbbey ViewEma Antalova assisted me to reestablish…
Ema Antalova assisted me to reestablish my vacant flat. Always responsive, efficient and gets things done. My best contact person at the Roman's Bath office.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotReally friendly
Really friendly, quick responses, and get a little moving pack when you pick up your keys!
Dear EllaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you for everything that you have…
Thank you for everything that you have done for me its been really helpful with everything you have done
Dear Adam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat estate agents for sale
We had the service we wanted from Romans from start to finish.
Dear RahulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
