Trusted Agent profile · Twyford

Grapevine Estate Agents Twyford reviews

5.0

★★★★★ Excellent

522 reviews across 3 platforms

18 London Road, Twyford, RG10 9ER

Grapevine Estate Agents's office in Twyford, at 18 London Road, is rated 5.0 out of 5 across 522 reviews on three platforms, including 203 Google reviews rated 5.0.

Google logo

5.0 / 5

203

Reviews on Google

This office

Facebook logo

5.0 / 5

14

Reviews on Facebook

This office

Trustpilot logo

305

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Twyford office, from every platform, shown as written. First names only.

1/5

Trustpilot

Buyers be aware

We viewed a house with John in Winnersh. He came to the viewing completely unprepared. He took an advantage on we really liked the house. He was lying about the tenure of the property. He tried to sell us leasehold house as a freehold. I would not recommend to anyone to work with such an unreliable (and unprofessional) estate agent.

Mr · 7 April 2026

Agent replied · 25 September 2026

Dear Szen, Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you felt disappointed following your viewing, as this is certainly not the experience we aim to provide. We would like to respectfully clarify one important point regarding the tenure of the property at 6 Sindle Close. At no stage were we attempting to misrepresent the property. The instruction we have received, and the basis on which the property is being marketed, is for a 100% freehold sale. Whilst the property is currently held on a shared ownership basis, the housing association is in the process of relinquishing their share, allowing the property to be sold as a freehold. This is also supported by a RICS valuation carried out on a 100% freehold basis. We are sorry if this was not communicated as clearly as it should have been during your visit, and we will certainly take this feedback on board to ensure greater clarity moving forward. In terms of your wider comments, we are disappointed to hear your perception of the appointment, as providing a professional and helpful service is very important to us. Your feedback has been noted internally and will be used constructively. We wish you the very best with your ongoing property search and future purchase. Kind regards, Adam Shaw Director Grapevine Estate Agents

5/5

Trustpilot

Outstanding experience highly recommend

We had an outstanding experience with Oliver and the rest of the Grapevine team. They were consistently professional, incredibly helpful, and always went the extra mile for us. Their communication was excellent throughout, and they played a key role in keeping everything on track and helping to push our house sale through smoothly. We felt supported at every stage of the process, and their expertise made a stressful time so much easier. Highly recommend!

Chris · 7 December 2025

Agent replied · 25 September 2026

Hi Chris. Hope all is well. We are glad that you were happy with everything and many thanks for your kind words

5/5

Google

Can't recommend Grapevine Estate Agents enough! The team were very friendly and professional throughout the process. Oliver was extremely helpful during the viewing stage and accommodating when we wanted to view the property multiple times in one day! He kept us updated throughout each step in the process after we offered which was very reassuring during what can be a stressful time. Adam was great with after sales and was always available for any questions we had. Overall a very smooth and stress free process. Highly recommend using Grapevine and the team if you are looking to buy in the area!

Emily · 8 March 2025

1/5

Google

we viewed a house with John in Winnersh. John Came to the interview unprepared. He couldn't answer any of the questions we asked. He made assumptions and stated them as facts. He tried to sell us a leasehold property as freehold. He was rude and unprofessional, try to take an advantage on our situation.

Szen · 8 April 2026

Agent replied · 14 April 2026

Dear Szen, Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you felt disappointed following your viewing, as this is certainly not the experience we aim to provide. We would like to respectfully clarify one important point regarding the tenure of the property at 6 Sindle Close. At no stage were we attempting to misrepresent the property. The instruction we have received, and the basis on which the property is being marketed, is for a 100% freehold sale. Whilst the property is currently held on a shared ownership basis, the housing association is in the process of relinquishing their share, allowing the property to be sold as a freehold. This is also supported by a RICS valuation carried out on a 100% freehold basis. We are sorry if this was not communicated as clearly as it should have been during your visit, and we will certainly take this feedback on board to ensure greater clarity moving forward. In terms of your wider comments, we are disappointed to hear your perception of the appointment, as providing a professional and helpful service is very important to us. Your feedback has been noted internally and will be used constructively. We wish you the very best with your ongoing property search and future purchase. Kind regards, Adam Shaw Director Grapevine Estate Agents

5/5

Trustpilot

Our experience with Oliver and the…

Our experience with Oliver and the Grapevine team was fantastic. From start to finish, they were professional, extremely supportive, and went above and beyond for us. Their communication was top-notch, ensuring everything stayed on course and facilitating a smooth house sale. We felt backed at every step, and their skillfulness significantly eased a potentially stressful time. We can't recommend them enough!

Pragnesh · 27 January 2026

Agent replied · 25 September 2026

Great review and thanks for taking the time to do this

5/5

Trustpilot

Incredible service and communications

I can't thank Grapevine enough. We switched estate agents to Grapevine after having no real offers in 6 or so months. Grapevine were recommended by a neighbour and the difference was night and day, their communication was excellent, they listened to us when needed and we're incredibly proactive. We sold within 2 months of being with Grapevine. Highly recommended, excellent service.

Nick · 16 September 2026

5/5

Google

Grapevine were superb in in every respect, dealing with the sale of my house and purchase of my new home. It was daunting to me, elderly and on my own, but they are always friendly and supportive. I felt constantly in control but full help was always instantly available. When I asked, they supplied contacts with services, and the professionals they recommended were trustworthy and efficient. Grapevine went over and above expectations and with them I was able to go through what could have been a traumatic process with peace of mind. It is always a joy to visit their office.

Janet · 13 April 2026

5/5

Google

Exceptional service from the entire team at Grapevine! Oliver, Adam, and the team are incredibly knowledgeable and professional, and they managed to sell my property in Woodley within just two weeks, having previously struggled to sell with another agent for over a year. From start to finish, I truly felt I was in safe hands. I couldn't recommend Grapevine highly enough.

Jack · 17 December 2025

Agent replied · 14 April 2026

Hi Jack, Thank you so much for such a fantastic review, it really does mean a lot to all of us. I’m delighted we were able to step in and get your property in Woodley sold so quickly, especially after such a long and frustrating period on the market previously. It’s exactly what we strive for, combining strong marketing, proactive communication and a hands on approach to get results. It was a real pleasure working with you, and I’m so pleased you felt in safe hands throughout the process. Thank you again for your recommendation, and if we can ever help in the future, we would be delighted to do so. All the very best, Adam Shaw Director

5/5

Trustpilot

Absolutely Excellent

Scott Marlin and his team at Grapevine Estate Agents have proven to be exceptionally helpful, professional and efficient. I can not praise Scotts ability to communicate and explain all parts of our recent process to sell our property at Auction. The property In Ashburton Road, South Reading area was sold at Auction and the whole experience was smooth and managed so well by Scott. we felt reassured through the whole process. He went beyond his remit and we are very grateful. We would recommend Scott and Grapevines to help you in any type of property sale.

Lou · 9 October 2024

5/5

Google

We have bought, let and sold via Grapevine and couldnt say better things about the team. They often went above and beyond to help us, were always fair, honest and transparent in their interactions with us. If you are looking to buy, sell or let your property - you cant go wrong with Grapevine.

Pia · 17 December 2025

Agent replied · 14 April 2026

Hi Pia, Thank you so much for your kind words and continued support, it really does mean a lot to all of us. To have helped you buy, let and sell over time is exactly what we strive for, building long term relationships and being there at every stage of the property journey. I’m so pleased to hear that you found the team fair, honest and transparent throughout, as that is at the core of how we operate. We truly appreciate your trust in us and your recommendation. All the very best, Adam Shaw Director Grapevine Estate Agents

5/5

Google

We purchased a property through Grapevine and Oliver, Adam and Holly went above and beyond on numerous occasions. Personable, polite and honest we were thrilled with how they handled our purchase. Hindsight is a wonderful thing and we only wish we had instructed Grapevine to sell our place for us. I genuinely couldn’t recommend Grapevine enough and any sale and purchase in the future, Grapevine will be our first port of call without a doubt

Joshua · 28 July 2022

Agent replied · 28 July 2023

Thanks Josh, stressful I know, but hopefully all worth it now you're in! Kind regards Adam

5/5

Trustpilot

Great service from Grapevine

From start to finish Oliver and the team were a great support to us in selling our house. We really liked their enthusiasm and energy during the sales process. Customer service was good, and the whole team were all very professional and helpful, which was a comfort for us. They prepared a great sales pack, and helped us with organising all the viewings and answering all our questions. We would definitely use Grapevine again.

Brian · 18 October 2024

5/5

Trustpilot

We have bough, sold and let with Grapevine

We have bought, let and sold via Grapevine and couldnt say better things about the team. They often went above and beyond to help us, were always fair, honest and transparent in their interactions with us. If you are looking to buy, sell or let your property - you cant go wrong with Grapevine.

Pia · 3 December 2025

Agent replied · 25 September 2026

Thanks Pia, you were great as a buyer, great as landlord and great as a buyer

5/5

Trustpilot

Tuned in to our needs!

The grapevine team makes you feel genuinely looked after. We had registered with them when we began our house search. I sincerely appreciated how tuned in they were to our needs and were able to get us zoned in on the right property with just a few tries. Through the process, the team was communicative and available and always extremely enthusiastic and cheery. Appreciated that! Thanks Ollie & Co for a great experience.

Sadaf · 17 October 2024

5/5

Google

I'm not normally one for google reviews and certainly have never been a fan of Estate Agents. That being said the guys at Grapevine, in particular Adam and Oliver, were just on another level. They are professional, responsive, engaging, reassuring and knowledgeable. All estate agents are good at selling, or at least should be, and Grapevine were no different. They know everything about the area and you can tell they had done their research on the street and property as well, it felt like they actually owned the house as opposed to having just turned up to show us around. In the post sale, which is always the most difficult, they really shone. They managed expectations well and were just so responsive, constantly keeping us updated and checking in with how things were going. Adam in particular was excellent at just keeping it honest and telling me when something hadn't gone right and explaining why. I honestly could not recommend them enough, they are a professional outfit with bags of character and just great to work with. List your house with them now!PositiveResponsiveness, Quality, Professionalism

John · 26 August 2021

Agent replied · 28 July 2023

Wow, thanks John, what an amazing review!!!! Hope all is settled in the new house now

5/5

Google

The Grapevine Team were amazing from start to finish. After trying to sell with a well known, international (and expensive!) brand estate agent who gave us very bad service, were unresponsive and really didn't show any need to sell our home we decided to use a local agency. It was the best decision we made. The service we received was above and beyond. We were trying to sell in a tricky market (global pandemic) but Adam, Ollie and Hollie never gave up and secured us a buyer relatively quickly. We were kept up to date at every point through the sale and our buyers the same. We would absolutely use no one else if we were ever going to sell again! Thanks Guys!!!!PositiveResponsiveness, Quality, Professionalism, Value

Marie · 26 August 2021

Agent replied · 28 July 2023

Thank you Marie, hope you are settled in at the new house and Martin has sorted the garden! Thanks for using us.

5/5

Google

We bought our first house through Grapevine, and Scott, and the experience was fantastic. The team were easy to reach, thorough, and always kept us in the loop of changes within our chain. Scott went above and beyond to make the process smooth and easy. I'd definitely recommend using them!

Reshma · 3 August 2025

5/5

Google

Very helpful and knowledgeable about the Woodley market and great photos which really helped to pique people’s interest. Well planned appointment system for viewings and I was delighted to have sold in under a week. Weekly updates during the later stages of the conveyancing were really helpful. Would highly recommend using Grapevine.

Raina · 17 December 2025

Agent replied · 14 April 2026

Hi there, Thank you so much for your lovely review, we really appreciate you taking the time to share your experience. I’m delighted to hear that our knowledge of the Woodley market and the professional marketing helped generate strong interest so quickly, and even more so that we were able to secure a sale within the first week. It’s also great to know that the structured viewings and regular updates during conveyancing were helpful, as keeping our clients fully informed is a big part of how we work. Thank you again for your recommendation and for trusting us with your sale. All the very best, Adam Shaw Director Grapevine Estate Agents

5/5

Google

We recently used Grapevine for the first time. I must say both Oliver and Adam were outstanding. We set Grapevine an unrealistic timeframe to move into a vacant property they were marketing, and despite everything they delivered for us. Communication is always vital, and I must say the communication not just from the aforementioned but the whole team has been second to none, they went above and beyond. We couldn't fault them, they honestly put the other Woodley estate agents to shame. Well done Grapevine!

Neil · 28 July 2021

Agent replied · 28 July 2023

Thank you Neil for your kind words

5/5

Trustpilot

Scott helped us sell our house in…

Scott helped us sell our house in Shinfield when our previous buyer pulled out and managed to help us keep the rest of the chain together. Scott guided us through the difficult sale/purchase and kept us updated throughout, until we finally completed on our new house in Woodley. Would definitely recommend.

Sam · 12 December 2025

Agent replied · 25 September 2026

Hi Sam, thanks so much for the lovely review. So glad to finally get you moved and hope you have all settled well!

5/5

Google

We sold and bought simultaneously through Grapevine earlier this year, throughout the whole process Oliver and Adam were nothing short of superb. The quality of the photography and video work for the listing was excellent, and once we had a chain in place Adam was instrumental in keeping everything progressing and dealing with any issue that arose. We'd use them again without hesitation and highly recommend them.PositiveResponsiveness, Quality, Professionalism

Scott · 26 August 2022

Agent replied · 28 July 2023

Thanks Scott, great review! Cant wait to see the finished project!

5/5

Google

Adam and Oliver were totally focused on me as a client, understood my requirements and delivered a fantastic customer service from start to finish of my house sale process. They say “selling a house is stressful”; well these guys made it “stress free”!! Thank you Adam, Oliver and Holly for all your help and it has been an absolute pleasure to do business with you. 👍

Russell · 25 November 2024

5/5

Google

Truly first rate experience in every way, from start to finish, reminding why it’s worth paying a little extra to get a proper, professional estate agent who sells your house and supports to see it through fully to completion, as opposed to the so-called ‘online estate agents’. I dealt with Adam, and he truly went above and beyond throughout to make sure a tricky chain went through to completion. He was hard working, communicated clearly, and was always easy to contact. Couldn’t ask for a better experience really. Thanks again Adam!

Cyclopathic · 29 July 2018

Agent replied · 28 July 2023

Thanks Euan, really appreciate the positive feedback, hope you're enjoying your new home.

5/5

Google

Absolutely brilliant! Scott has helped us sell our property in Ashburton Road, South Reading. He has been an amazing communicator, so helpful through the entire process. His knowledge and energy to help you is really reassuring. We would recommend Grapevines Estate Agents to any one that wants a high standard for a very reasonable fee. We are very grateful for their support and help.

Louise · 9 October 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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