Stirling Ackroyd Twickenham reviews

★★★★★ 5/5

Google

This is the first time i used a Estate Agent and Ruby Franklin who helped me fill the forms and showed me around really nice, she was amazing from the first call to the last Ruby Franklin helped me though out the whole process, a big thank you Ruby i couldn't of done all this on my own thank you

Nathan · 22 November 2025

★★★★★ 5/5

Google

I had a very positive experience with Emily from Stirling Ackroyd during my recent property viewing. She was friendly, professional, and very helpful throughout the process. Emily explained the details clearly, answered my questions patiently, and made the viewing smooth and comfortable. I really appreciated her support and would highly recommend her to anyone looking for a property

SIVARAMAKRISHNA · 16 March 2026

★★★★★ 4/5

Google

We sold a property through Stirling Ackroyd Twickenham branch. Rodney and Morgan wasted no time in arranging multiple showings and the property was 'sale agreed' in less than 10 days. Unfortunately our buyers found a solicitor/conveyancing company online which was nowhere near our property or where they lived. There was NO chain, the buyers were first time buyers and we were not purchasing another property, very straightforward or so we thought. Our solicitors were in Teddington and did everything possible to move the sale along from our end. Stirling Ackroyd had someone progressing the sale between both solicitors and buyer and seller. Unfortunately HS Legal in Colchester, were impossible to deal with. They would not speak to our solicitors and refused to take calls or respond to emails. When there was no progress after more than 4 months we advised the estate agents we were walking away due to lack of progress by the buyers solicitor. The buyers were still anxious to buy the property. Sterling Ackroyd arranged another solicitor. Unfortunately the person acting for them in the new solicitors, Taylor Rose was a nightmare but Rodney and Morgan in Sterling Ackroyd went above and beyond their remit to ensure the sale got to completion. So, after more than 6 months we Competed on 5th of August. It would never have happened if it were not for the Sterling Ackroyd team in Twickenham. The legal profession were the cause of all our issues NOT the estate agents. Thank you Rodney and Morgan.

Anne · 18 June 2023

★★★★★ 4/5

Google

We've just bought our first property through Stirling Ackroyd, and while the process was very stressful and drawn out, I cannot fault Morgan and Rodney's service. From Morgan initially helping us find the property, which was slightly out of our price filters and being very informative and enthusiastic about the property. They were also very helpful in the offering process. We should've had a simple purchase but had a range of issues with solicitors that in the end Stirling Ackroyd did help us resolve by recommending Taylor Rose who provided great service themselves. The only issue we had with Stirling Ackroyd was from the Sales Progression team and Maxine, who was uncontactable at times, which made the issue with solicitors even harder. She seemed very over-worked with too high of a caseload to sufficiently do her job, meaning Rodney & Morgan had to take over which they did far more efficiently than Maxine was able too - so maybe some more staff in Sales Progression would be helpful! Overall, I would recommend using Stirling Ackroyd as a result of the consistently great service from Rodney & Morgan who went above and beyond to get this sale complete even when things were very stressful.

Daisy · 18 June 2023

★★★★★ 5/5

Google

What a great excellent customer service right from the beginning to the signing of the contract, the lady assigned to this property was always there for us to have a smooth period of making the right choices. Special thanks to the entire team also. I recommend this agency for your property business. R.... thanks you so much.

Akam · 16 March 2026

★★★★★ 5/5

Google

I am extremely grateful and happy with the service the agency provided, especially Marcus Otty, who had done incredible job in setting up our new property! He is really engaged in the interests of the clients, very understandable, and kind and his actions are strongly professional, adequate and fast to make the process easy and successful. I can't Thank you enough, Marcus! Absolutely amazing job!

Emmi · 18 May 2024

★★★★★ 5/5

Google

Ruby Franklin demonstrated complete professionalism and reliability throughout. Ruby took the time out to understand my requirements and ensured the properties shown met my criteria. Ruby was aware of my busy schedule and ensured all viewings were arranged in an efficient manner. Ruby ensured I was kept informed. I would definitely recommend Ruby!

Zaira · 21 November 2025

★★★★★ 5/5

Google

Highly recommended service. Showed lot of interest in my needs for a search for accommodation. The house or property description was very accurate Staff very kind and helpful

Felix · 10 September 2026

★★★★★ 5/5

Google

Looking for someone to help you find a place to rent Ruby Franklin @ Stirling Ackroyd Estate Agents Twickenham I would recommend you ask for Ruby she is so friendly and will take on any little details to find something that matches your requirements or closest to. Thank you Ruby!!

Aisha · 21 November 2025

★★★★★ 5/5

Google

Our experience with Ellis Craig at Stirling Ackroyd was great, he was very prompt and very helpful. Unfortunately we haven't found what we were looking for but would definitely recommend Stirling Ackroyd.

Arozo · 10 August 2026

★★★★★ 5/5

Google

I have just completed the sale of my Twickenham house. I changed agent to Sterling Ackroyd and it was the best thing I did. The team were professional, thoughtful and very pleasant to deal with. Excellent communication with special thanks to Stephanie and Sharon. There was a strong sense of personal service which was much appreciated. I would highly recommend this team. Thank you all.

Sandra · 5 June 2025

★★★★★ 5/5

Google

Great experince with the whole renting process especially with Emily ,she is very professional, friendly, patient, and always ready to help.

Gülen · 3 October 2026

★★★★★ 5/5

Google

Lily truly went above and beyond to secure a property for us.From the initial search ,She was friendly and professional supporting us every step of the way. She knew we wanted something urgent and she made it happen. From the viewing to signing tenancy. We highly recommend Lily to anyone in need of a reliable and dedicated estate agent.

Keith · 19 March 2024

★★★★★ 5/5

Google

Excellent service from Emily Ellis and Honor. They were friendly, professional, and helpful throughout the whole process. Highly recommend

Elisha · 26 September 2026

★★★★★ 5/5

Google

Great service from Stirling Ackroyd Estate Agents in Twickenham, especially from Emily, who showed us the house. Thank you very much.

Rosvita · 10 September 2026

★★★★★ 5/5

Google

Was looking at properties, and the young woman that helped us was called lily, she was very very helpful, very engaging with us, and on the whole was delightful

Kay · 10 July 2026

★★★★★ 5/5

Google

Thank you to Honor and the rest of the team (Marcus, Suzanna and Elena) at Stirling for doing such a great job re-letting our property. They have been brilliant at making everything happen at short notice and ensuring that everything was done properly. Much appreciated and well done!

Alex · 24 July 2024

★★★★★ 5/5

Google

I enquired about a flat they had listed and they helped find several other rooms with similar prices and facilities Emily took me around the flats, she was very helpful and professional

Lil · 10 June 2026

★★★★★ 5/5

Google

I was completely new to the rental market and within days of visiting the Twickenham branch, Marcus arranged a viewing to a wonderful place which is now my home. He has been outstandingly helpful and accommodating of my preferences. Moving homes can be quite daunting, but particularly Marcus has made the whole experience so much easier and straightforward, which I am really grateful for!

Josefine · 23 July 2023

★★★★★ 5/5

Google

I've worked with a few estate agents in the area and have to say my experience with Townends was the best so far. They found a number of suitable tenants within a week of marketing my property at asking price. The whole place was rented out within 2 weeks start to finish. I am only leaving temporarily so it was important to find someone who I could trust to look after my home I am confident that Stephanie, George and the team have ensured I found the right tenant who will look after my home. Thank youPositiveQuality, Professionalism

J · 24 August 2021

★★★★★ 5/5

Google

The whole team at Stirling Ackroyd - Matt, Honor, and Ruby are fantastic! They have been super responsive, friendly, professional, and helpful. We have really had a great experience all the way from setting up a viewing to finalising our new tenancy agreement. Thanks guys!

Sunitha · 16 February 2026

★★★★★ 5/5

Google

I've had a good experience with Stirling Ackroyd and I have found Ellis in particular to be very professional and helpful.

Abhimanyu · 10 August 2026

★★★★★ 5/5

Google

Prompt responses, detailed, full of knowledge and helpful! Worth recommend👍 …

Angus · 26 September 2026

★★★★★ 5/5

Google

Great viewing with Emily, alas it wasn’t what we were looking for - but fingers crossed they’ll be able to find us a lovely new place to live! 🏡 …

Nick · 10 May 2026