Stirling Ackroyd Twickenham reviews

★★★★★ 5/5

Google

The whole team at Stirling Ackroyd - Matt, Honor, and Ruby are fantastic! They have been super responsive, friendly, professional, and helpful. We have really had a great experience all the way from setting up a viewing to finalising our new tenancy agreement. Thanks guys!

Sunitha · 16 February 2026

★★★★★ 5/5

Google

I've worked with a few estate agents in the area and have to say my experience with Townends was the best so far. They found a number of suitable tenants within a week of marketing my property at asking price. The whole place was rented out within 2 weeks start to finish. I am only leaving temporarily so it was important to find someone who I could trust to look after my home I am confident that Stephanie, George and the team have ensured I found the right tenant who will look after my home. Thank youPositiveQuality, Professionalism

J · 24 August 2021

★★★★★ 5/5

Google

I had a great experience working with Ruby while renting my flat. She was incredibly helpful, professional, and always quick to respond to any questions I had. The whole process was smooth and stress-free thanks to her support. Highly recommend her if you're looking for someone reliable and easy to work with! Thanks Ruby!!

Deborah · 24 April 2025

★★★★★ 1/5

Google

I am very upset and disappointed with the treatment that I have had from Townends Estate agents in Twickenham. I recently had an offer accepted on a house and was very happy with the work that Morgan did to help me get my offer accepted. This was a first house for me and I am on a very tight budget. I went ahead getting the searches and survey done quickly so that purchase could move forward and once the contracts arrived found out that the property was misrepresented and I hadn't had all the information provided to me. It was being sold as Freehold and was found to be otherwise once the contracts came in. It also had a management company and fee which would effect my budget. At this point I had spent £1000 of my deposit and due to the freehold information, I was legally advised not to proceed. I had to make the difficult decision to pull out. Claire at Townends treated me with contempt despite it being potentially their fault that this information had been incorrect in the first place. I was made to feel like I was the villain for pulling out. I asked to have the opportunity to sell my searches and survey onto the next buyer and was told that this would be possible and she would let me know. I followed up 2 weeks later having heard nothing and found that the new buyer had already applied for their own searches and had had their own survey done. Townends had a copy of my survey sent to them from the surveyor when it was completed ( I have since found out that the company I was advised to use is actually part of Townends), so for all I know they sold that one on directly. This whole experience has been extremely stressful as I now have to move out of my current flat (I gave notice once my offer was accepted). I am down a large amount of money and I have had very little in the way of apology from the team at Townends. I will not be using Townends in the future and I definitely don't recommend Townends or Claire Comerford.

Harriet · 18 June 2020

★★★★★ 5/5

Google

David is exceptional in both his skill and in his understanding of the property market. He reassured me right from the start and I immediately felt confident in his ability. He totally "got" my concerns and needs when dealing with the prospects of finding new tenants for my property. As I live in New Zealand this could have proved to be very challenging but David kept in contact with me every step of the way via long distance phone calls and emails. I now have new tenants! Heartfelt thanks to David (and to Daniel who conducted the viewings) As they say here in New Zealand, " You Guys totally rock!"

Jo · 18 June 2020

★★★★★ 5/5

Google

We brought Townends on board to help sell our flat after a pretty poor experience with another local agent had meant that it had been on the market for a month with no viewings. Morgan from Townends was a superstar and got straight on the case, booked in a number of viewings, and we ended up with multiple offers within a week of listing! Their post sales team has also been fab, Sophie in particular is very proactive and has made sure the sale progressed through efficiently. Highly recommend!

Rebecca · 18 June 2020

★★★★★ 5/5

Google

We highly recommend the team at Townends. They've been really great with us and always tried their best to meet our expectations. Morgan is a very hardworking team member, who always goes the extra mile to make the client happy! The purchase of our new property went very smoothly and we can thank him and the team for that. We have now recently rented our property as well and I also have to take my hat off to their lettings team (especially David, Daniel and Stephanie), they did a fantastic job from start to end! Thanks everyone at the Townends family!

Nick · 18 June 2020

★★★★★ 5/5

Google

I had a few questions regarding renting and didn’t really know where to start. I spoke with Lily on the phone who answered every question I threw at her and helped me understand the whole process so much better! Thank you so much Lily!

Kirstie · 18 April 2024

★★★★★ 5/5

Google

Great experience flat hunting with Ruby! Super helpful, friendly and accommodating. Thank you for the support in our search, helping us to look at what was available and being so open and flexible with viewings, it was really helpful to …

Arabella · 16 January 2026

★★★★★ 5/5

Google

Townends Sales team were great other Estate Agents seemed sleazy and cared more about getting a For Sale board up for the free advertising. Guy Bennett didn't try and lie to us about the state of the market there was a slight dip in prices that was noticeable from us looking. He gave us a price where he thought our flat would go for and sure enough they had a great buyer lined up already to walk through our door. Within less than a week we received an offer that was for the full asking price. Throughout the conveyancing process unfortunately the after sales team weren't quite up to the high standards set by Guy but this review is of the Twickenham branch and so Guy and his team deserve 5 stars. Would definitely get Townends in again to quote to sell us whereas i wouldnt bother with the other spammers.

Marcella · 19 June 2019

★★★★★ 5/5

Google

10/10 experience with the amazing Honor, Ruby and Akash. Our particular situation was challenging and we were met with superb advice and genuine care which resulted in a smooth experience. I’ve enquired with many estate agents during our search and can say the experience from Stirling Ackroyd massively stood out from the rest. I am genuinely astonished at how high the level of customer service is here, it’s become a rarity these days! Thank you to all the team!

F · 20 November 2025

★★★★★ 5/5

Google

A really positive experience with "*Emily*" at Stirling Ackroyd. They were friendly, knowledgeable, and kept me well informed at every step. Their enthusiasm and professionalism made the whole process much easier. Highly recommended.

NAFEES · 16 March 2026

★★★★★ 5/5

Google

The lettings manager, Daniel, and Lily Howe were excellent at helping us find a property and get the lease. It was a fast turnaround and they pulled out all the stops to get the agreement signed quickly. Great communication and highly professional. I highly recommend this team!

Andrew · 20 November 2023

★★★★★ 5/5

Google

Townends in Twickenham have been fantastic during our recent purchase. Claire, Morgan and Parsi did everything they could to support us through the whole process, even when it was getting really stressful. Their knowledge and advice was invaluable, we wouldn’t have managed without them. We would recommend the team to anyone buying or selling and would certainly go to them if we ever move again. Thank You Twickenham Townends, Felice & Sarah Fisher.

Felice · 18 June 2020

★★★★★ 5/5

Google

We recently had a viewing with Ruby. She has followed up on our query diligently, listened patiently to our needs, and has been proactive in finding a place for us, as we have two kids. Thank you for your empathy.

Muradsomani · 16 December 2025

★★★★★ 5/5

Google

Morgan Senior at Townsends in Twickenham is such a patient man! He spent a long time really getting to understand the type of home we were looking for and only contacted us with real contenders, unlike other agencies who send details through which aren't at all relevant. It was a pleasure to do meet Morgan at viewings as he had made a point of knowing the property he was showing and could answer our questions.

Lynda · 19 June 2019

★★★★★ 5/5

Google

I had an excellent experience with Stirling Ackroyd. Communication was outstanding, and they were incredibly quick to respond to all my queries. Friendly, professional, and efficient service throughout, highly recommended!

Dominik · 16 February 2026

★★★★★ 5/5

Google

Great service from "Megan McGlynn" at Stirling Ackroyd. Very friendly, professional, and always quick to respond. They made the whole experience smooth and stress-free. Highly recommend!

NAFEES · 16 March 2026

★★★★★ 5/5

Google

Ruby is amazing, she was very helpful throughout the whole process and I am so grateful. I could not recommend her more!

Ms · 22 November 2025

★★★★★ 5/5

Google

Honor Clements and Michael Martin have been assisting me over the past few months in a few difficult and frustrating areas with absolute professionalism and total commitment - they have always gone that extra mile to deliver and help to keep the level of stress as low as possible. They are an absolute dream team to work with and long may it continue. I do hope the company will recognise these two employees who go above and beyond to assist both the Landlord and Tenant for a satisfactory outcome. Thank you so much.

Satinder · 3 June 2024

★★★★★ 5/5

Google

We were really impressed by Townends when we recently sold our flat in Twickenham. They were friendly and efficient, and even managed to get us a good offer within a week. Claire was also the only proactive person in the chain and I am sure the process could have taken several weeks longer without her effort. We would highly recommend Townends to anyone. Many thanks to the team!

Alicia · 18 June 2020

★★★★★ 5/5

Google

I have recently just completed my relationship with Stirling Ackroyd and the lettings team. A sale has forced the ending of the relationship. I can say with all honesty that the lettings team during my many years with them has been nothing short of exceptional. Too many members to mention, but David, Honor, Melanie , Stephanie, have always acted with my best interests at heart. I fully recommend them should you be considering partnering with a letting agent Top Class S.A.

Stewart · 18 April 2024

★★★★★ 5/5

Google

Ruby is an asset to the team. She is highly professional, understanding and an honest individual. She made the whole experience of searching for a property a lot easier and enjoyable. Would highly recommend this company and their outstanding customer service. Thank you

Zahra · 10 March 2025

★★★★★ 5/5

Google

We had recently done a couple of viewings with Ruby, it was done very professionally and happy with the whole process. Thanking for all the support and good work.

Tejwinder · 16 January 2026