Stirling Ackroyd reviews

★★★★★ 1/5

Google

Sterling Ackroyd, Twickenham. I am extremely dissatisfied with my experience with Sterling Acloid Agency. We booked a rental property and paid the advance in good faith. Due to unforeseen circumstances, we informed the agency well in advance that we would not be proceeding, with more than 45 days still remaining before the tenancy start date. Despite this significant notice period, the agency has failed to process a refund of our advance payment. There has been a clear lack of accountability, poor communication, and no transparent update on when or if the refund will be returned. Holding on to a customer’s money despite being given ample notice is highly unprofessional and unacceptable. This situation has caused unnecessary stress and financial inconvenience. Based on this experience, I would strongly caution others to be extremely careful before making any upfront payments and to ensure refund terms are explicitly confirmed in writing. If this matter is not resolved promptly, I will have no choice but to escalate it further. I expect Sterling Acloid Agency to act responsibly and return the funds without further delay.

BADEN · 2 April 2026

★★★★★ 5/5

Google

I’ve recently started viewing properties with this agency, and the experience has been outstanding so far. Booking viewings can often be a headache, but they made everything incredibly easy and professional. A huge thank you to Ara, Honor, and Emily, who were absolutely marvelous. They were punctual, extremely knowledgeable about the properties, and took the time to listen to exactly what I’m looking for. Their warm and friendly approach really sets this agency apart. Even though I’m still in the search process, the level of service I’ve received makes me feel very confident. If you want a team that treats you with genuine care and professionalism, I highly recommend them!- Pedro

Pedro · 2 April 2026

★★★★★ 5/5

Google

I had a fantastic experience with Ruby while searching for a new home. From the very start she was incredibly welcoming, professional, and genuinely helpful. Ruby made the whole process feel easy and stress-free. She was always efficient, quick to respond, and very easy to contact whenever I had questions. What really stood out was how attentive she was, she took care of all my requests and made sure everything was handled smoothly from start to finish. I’m really grateful for Ruby's support through the process.

KC · 16 March 2026

★★★★★ 5/5

Google

Ruby is an amazing person. We were so stressed about moving and finding the correct place to live with our family but dealing with Ruby was a positive experience, she has an exceptional market knowledge and is proactive in communicating every minor detail, she was always available to answer all our questions and also negotiated very well, ensuring the process was very smooth and stress-free. We are very pleased with the service provided by Ruby and Striling ackroyd and will definitely recommend both to all our friends and family for a phenomenal service and experience.

Sharmeen · 16 February 2026

★★★★★ 5/5

Google

Ruby at Stirling Ackroyd was a pleasure to deal with. From the moment I came through the door, she was friendly, warm and a pleasure to deal with throughout the search for a rental property. Sadly, I lost out on a property (my fault!) but I know that Ruby was behind me all the way unlike a lot of estate agents! I would not hesitate in recommending Ruby. She is excellent at her job.

Sarah · 16 February 2026

★★★★★ 5/5

Google

I’ve had a really positive experience with Sterling Ackroyd. Honor and Ruby have both been fantastic throughout the process, professional, responsive, and genuinely friendly at every stage. Communication has been clear and consistent, and any questions I had were dealt with quickly and efficiently, which made everything feel straightforward and stress-free. I wouldn’t hesitate to recommend Sterling Ackroyd, especially Honor and Ruby, to anyone looking for a reliable and supportive estate agent.

Gary · 16 February 2026

★★★★★ 5/5

Google

I’ve had a great experience with Emily Ofield and Honor at Stirling Ackroyd. They have both been incredibly kind and professional throughout the process so far. During the property viewings, Emily made me feel comfortable and took the time to answer all my questions thoroughly. Their support and reassurance really makes a difference. Thank you both for your excellent service.

Paul · 26 March 2026

★★★★★ 5/5

Google

I had a great experience with this company when renting out my property. They were professional, responsive, and made the whole process smooth and stress free. Communication was excellent throughout, and everything was handled efficiently. A special thanks to Honor, who was incredibly helpful, friendly , kind and professional. I’d definitely recommend them to anyone looking for a reliable service.

Elahe · 19 March 2026

★★★★★ 5/5

Google

Had a very smooth and pleasant experience while searching for a new home. Ruby has been very kind to thoroughly show us some of the best houses on the market and helped us revisit our favorite property 3 times so that we can get some measurements done. Thank you!

Konoe · 16 March 2026

★★★★★ 5/5

Google

Ruby is an excellent agent, very friendly and knowledgeable, has shown a few properties and helped a lot with my search. She is explaining the details and background of the property very well and following up with all parties very professionally.

Emad · 16 January 2026

★★★★★ 5/5

Google

We've had a great experience working with Ruby at Stirling Ackroyd.From the beginning, she has provided excellent service and genuinely comes across as someone who has her client's best interests at heart.She really took the time to listen to our needs and requirements and has been very understanding throughout the whole process.She has a consistently positive attitude and has made what can often be a stressful process feel genuinely pleasant and reassuring. Stirling ackroyd as a company has also been extremely helpful throughout this journey, in addition, Honor has given us great advice, which has been very reassuring.The time that she has taken with us and the guidance she has provided have been incredibly valuable.The overall support we've received has been excellent. We would highly recommend Stirling Ackroyd to anyone looking for an estate agent.

Tara · 16 February 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a great experience dealing with Stirling Ackroyd, and in particular Ruby. She was professional, responsive, and genuinely helpful throughout the process. …

Roni · 16 January 2026

★★★★★ 5/5

Google

This is the first time i used a Estate Agent and Ruby Franklin who helped me fill the forms and showed me around really nice, she was amazing from the first call to the last Ruby Franklin helped me though out the whole process, a big thank you Ruby i couldn't of done all this on my own thank you

Nathan · 22 November 2025

★★★★★ 5/5

Google

I had a very positive experience with Emily from Stirling Ackroyd during my recent property viewing. She was friendly, professional, and very helpful throughout the process. Emily explained the details clearly, answered my questions patiently, and made the viewing smooth and comfortable. I really appreciated her support and would highly recommend her to anyone looking for a property

SIVARAMAKRISHNA · 16 March 2026

★★★★★ 4/5

Google

We sold a property through Stirling Ackroyd Twickenham branch. Rodney and Morgan wasted no time in arranging multiple showings and the property was 'sale agreed' in less than 10 days. Unfortunately our buyers found a solicitor/conveyancing company online which was nowhere near our property or where they lived. There was NO chain, the buyers were first time buyers and we were not purchasing another property, very straightforward or so we thought. Our solicitors were in Teddington and did everything possible to move the sale along from our end. Stirling Ackroyd had someone progressing the sale between both solicitors and buyer and seller. Unfortunately HS Legal in Colchester, were impossible to deal with. They would not speak to our solicitors and refused to take calls or respond to emails. When there was no progress after more than 4 months we advised the estate agents we were walking away due to lack of progress by the buyers solicitor. The buyers were still anxious to buy the property. Sterling Ackroyd arranged another solicitor. Unfortunately the person acting for them in the new solicitors, Taylor Rose was a nightmare but Rodney and Morgan in Sterling Ackroyd went above and beyond their remit to ensure the sale got to completion. So, after more than 6 months we Competed on 5th of August. It would never have happened if it were not for the Sterling Ackroyd team in Twickenham. The legal profession were the cause of all our issues NOT the estate agents. Thank you Rodney and Morgan.

Anne · 18 June 2023

★★★★★ 4/5

Google

We've just bought our first property through Stirling Ackroyd, and while the process was very stressful and drawn out, I cannot fault Morgan and Rodney's service. From Morgan initially helping us find the property, which was slightly out of our price filters and being very informative and enthusiastic about the property. They were also very helpful in the offering process. We should've had a simple purchase but had a range of issues with solicitors that in the end Stirling Ackroyd did help us resolve by recommending Taylor Rose who provided great service themselves. The only issue we had with Stirling Ackroyd was from the Sales Progression team and Maxine, who was uncontactable at times, which made the issue with solicitors even harder. She seemed very over-worked with too high of a caseload to sufficiently do her job, meaning Rodney & Morgan had to take over which they did far more efficiently than Maxine was able too - so maybe some more staff in Sales Progression would be helpful! Overall, I would recommend using Stirling Ackroyd as a result of the consistently great service from Rodney & Morgan who went above and beyond to get this sale complete even when things were very stressful.

Daisy · 18 June 2023

★★★★★ 5/5

Google

What a great excellent customer service right from the beginning to the signing of the contract, the lady assigned to this property was always there for us to have a smooth period of making the right choices. Special thanks to the entire team also. I recommend this agency for your property business. R.... thanks you so much.

Akam · 16 March 2026

★★★★★ 5/5

Google

I am extremely grateful and happy with the service the agency provided, especially Marcus Otty, who had done incredible job in setting up our new property! He is really engaged in the interests of the clients, very understandable, and kind and his actions are strongly professional, adequate and fast to make the process easy and successful. I can't Thank you enough, Marcus! Absolutely amazing job!

Emmi · 18 May 2024

★★★★★ 5/5

Google

Ruby Franklin demonstrated complete professionalism and reliability throughout. Ruby took the time out to understand my requirements and ensured the properties shown met my criteria. Ruby was aware of my busy schedule and ensured all viewings were arranged in an efficient manner. Ruby ensured I was kept informed. I would definitely recommend Ruby!

Zaira · 21 November 2025

★★★★★ 5/5

Google

Looking for someone to help you find a place to rent Ruby Franklin @ Stirling Ackroyd Estate Agents Twickenham I would recommend you ask for Ruby she is so friendly and will take on any little details to find something that matches your requirements or closest to. Thank you Ruby!!

Aisha · 21 November 2025

★★★★★ 5/5

Google

I have just completed the sale of my Twickenham house. I changed agent to Sterling Ackroyd and it was the best thing I did. The team were professional, thoughtful and very pleasant to deal with. Excellent communication with special thanks to Stephanie and Sharon. There was a strong sense of personal service which was much appreciated. I would highly recommend this team. Thank you all.

Sandra · 5 June 2025

★★★★★ 5/5

Google

Lily truly went above and beyond to secure a property for us.From the initial search ,She was friendly and professional supporting us every step of the way. She knew we wanted something urgent and she made it happen. From the viewing to signing tenancy. We highly recommend Lily to anyone in need of a reliable and dedicated estate agent.

Keith · 19 March 2024

★★★★★ 5/5

Google

Thank you to Honor and the rest of the team (Marcus, Suzanna and Elena) at Stirling for doing such a great job re-letting our property. They have been brilliant at making everything happen at short notice and ensuring that everything was done properly. Much appreciated and well done!

Alex · 24 July 2024

★★★★★ 5/5

Google

I was completely new to the rental market and within days of visiting the Twickenham branch, Marcus arranged a viewing to a wonderful place which is now my home. He has been outstandingly helpful and accommodating of my preferences. Moving homes can be quite daunting, but particularly Marcus has made the whole experience so much easier and straightforward, which I am really grateful for!

Josefine · 23 July 2023