John D Wood and Co Lettings Twickenham reviews

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.

Ivan · 26 January 2026

★★★★★ 5/5

Google

We are highly recommended Jane and Simon! Their negotiation skills and problem solving skills are fantastic! We feel happy and warm in communicating! They show understanding and try to get the process smooth and easy!

Eva · 25 November 2024

★★★★★ 5/5

Google

We recently worked with John D Wood when purchasing a property in the St Margaret's area as part of a chain. We were in constant communication with Jane and Simon throughout in order to keep the process moving smoothly. We were pleased that they were both attentive and happy to assist with all requests for property visits and surveys all the way to completion which helped make a sometimes tricky process, easy and stress free.

Thomas · 24 February 2025

★★★★★ 5/5

Google

I can't praise Simon and the team at John D Wood enough for the way they managed the sale of our property. They have a lot of local knowledge, experienced agents, and were able to bring in a lot of potential buyers through their network. They were always pushing to find the right buyer for our home. I felt like we were guided well through the whole process and they often went the extra mile, even once we had our offer and had exchanged. High in integrity, they're like the Jerry Maguire of Estate Agents!

Jill · 20 June 2020

★★★★★ 5/5

Google

Had a great experience renting via John D Wood after having previously a difficult experience with another rental agency. They, with special thanks to Eloise and Laura and Lucy, made finding and then renting a property much less stressful and quicker than I thought possible with updates about progress along the way and with clear information on what I needed to do. As a result I've found a lovely property with great landlords :) Couldn't recommend John D Wood more since my experience with them.

Christina · 20 June 2020

★★★★★ 5/5

Google

I have previously used other local estate agents to rent my flat. It has always taken a considerable time and the tenants have not always been suitable. I decided to try JD Wood and was immediately impressed by the professionalism and approach of their manager Laura Purvor and her team. I was particularly impressed by the fact that they had a ready list of potential professional lessees through their wider Countrywide connections. The flat was viewed the day after I agreed to appoint JD Wood and to my surprise and delight I was informed the following day that their client wished to take the flat! The process of checking references, signing documentation etc progressed seamlessly and any queries we had were answered immediately. Laura and her team can even take credit for facilitating a meeting between ourselves and the lessee which greatly reassured us and established the basis of a good landlord/tenant relationship. I can't recommend Laura and here team at JD Wood highly enough.

Clive · 20 June 2020

★★★★★ 5/5

Google

A review for prospective renters and buyers, myself and my partner were first time renters with little experience of the market. We found that John D.Wood had a wide selection of properties to rent across the area we wanted to live being south-west London. After finding what is now our dream property online, we contacted John D Wood and spoke to Harriett who was friendly, informative and extremely helpful. She managed to arrange a viewing for the property just three hours after viewing it online. The property was both clean and well-presented, it was immediately apparent that Harriett had a good understanding of both the local and property history. We were consciously aware that our property would be competitive and after some negotiations, the team at St.Margarets particularly Laura & Harriett persuaded the landlord to choose our offer and we couldn't have been more thankful for all their help. Once the tenancy agreement was drafted, the team expedited the moving-in process to allow us to enter our new home as soon as possible and continue to offer us on-going support if needed.

Jordan · 20 June 2020

★★★★★ 5/5

Google

We have just sold our home through John D Wood in St Margarets. I have nothing but praise for their professionalism at a time of great pressure and stress for us as a family. Simon and Jane were helpful, efficient and patient throughout. Strongly recommend.

Lynn · 17 April 2024

★★★★★ 1/5

Google

if i could give no star i would.. please never rent properties with them..they changed 10 managers in less than one year, latest excuse for not dealing with problems was that, when the previous manager left, they could not open her email box to check..ah ah they are a laugh just look around Richmond and St Margarets how many properties by them 1-2 only..what a shame Fits Gibbon was such a community one , this is awful maybe they should just go away

Raffaella · 21 June 2019

★★★★★ 5/5

Google

Natasha Wilkinson and the staff at John D. Wood recently helped me find a new home in East Twickenham and I can't thank them enough. Natasha spent a considerable amount of time helping me find just the right place. She was keenly interested in learning what I liked and didn't like and not just showing me properties the company may have been trying to move. I am grateful every day I spend in my new flat. Thanks to Natasha and everyone at John D. Wood.

Erik · 21 June 2019

★★★★★ 5/5

Google

Simon and Jessica were the estate agents for the house we were buying. They were absolutely brilliant throughout and especially when it seemed everyone else involved was being difficult. They kept communication going throughout, often responding many time every day. They were honest and open with advice. They clearly went out of their way to help us and the rest of the chain. We really don’t think the chain would have held together without their dedication. I would highly recommend them to anyone and will will definitely use them again and again. Charlie & Abby

Charlie · 21 June 2019

★★★★★ 5/5

Google

Jess and Simon were amazing in both the sale and purchase process of our property in St Margarets. Above and beyond in commitment and getting the sale over the line. Jess found us a property that hadn't even come to market and we can't wait to move in! In the interim the Lettings team were wonderful in getting us a fantastic rental for 6 months until we complete on our purchase. All in all what could have been a very stressful situation was managed with ease by Jess and the team. Bravo guys!

Jo · 21 June 2019

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Google

Very pleased to recommend Jane and Simon. They have been supportive and patient during our sale. It hasn’t being the smoothest of journeys but we felt that they were with us all the way.

Eilis · 26 September 2024

★★★★★ 5/5

Google

I have rented twice now through John D Wood St Margarets and had a great experience both times. Eloise Emery on the front line is an absolute superstar, always keen to help and an excellent communicator. Our property manager Sardar Berzo is …

Natasha · 17 April 2024

★★★★★ 5/5

Google

Great help! Couldn’t recommend Simon and the JDW & Co team highly enough. In the past I have had very bad experiences with the process of purchasing a property. However, from day one of working with Simon, he was welcoming, transparent and very helpful every step of the way. I have found the process of buying my first property easy and have felt very supported by the whole team. I could not recommend JDW & Co highly enough and I will be doing so to friends and family in the future. Thank you again for your help!

Renuka · 21 June 2018

★★★★★ 5/5

Google

Thank you so much for the great team effort in selling our house and securing our new house, I'm writing this so you can hopefully use some of it as a testimonial Downsizing is always difficult as it feels like an end of an era, so it is especially important to have the right team in place From the original valuation by Jessica, where her positive yet firm and knowledgable attitude won the listing, we never wavered in our support as we could see that she and Simon always knew what was happening before we asked the questions. Jack came in at the end on our purchase and the way that the whole team pulled together as one was really reassuring. No question too silly and nothing was too much trouble. I felt that I was their only client. I have bought and sold 11 properties over the years and this is the best experience ever (and this is despite it being a very painful chain). If I could, I'd persuade people to move and get them to use John D Wood, just so that their impression of 'Estate Agents' can be changed for ever ! Jessica, Simon and Jack delivered the goods, and John D Wood should do all they can to hang on to them

A · 21 June 2018

★★★★★ 1/5

Google

Really disappointed with with John D wood's managment. They were amazing when initially renting a property but on moving out this seems to have really changed. Firstly out deposit was not returned for weeks, we recieved emails threatening overdue rent even after leaving and despite a stellar post-move inventory checks, they initially emailed my partner and I emails saying that deductions would be made - and then once I called to see what this is regarding they said that they had made a mistakes and actually it was all fine - to then still not return the deposit for over a week. Multiple calls and undue stress for no reason. Seems to be very a different calibre of staff dealing with getting you into a property vs leaving.

Pavandeep · 26 September 2024

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Google

Both Jane Marshall and Simon Philp were exceptionally helpful during our sale process, and also kept our potential buyer engaged throughout. They even watered the terrace plants for us during the recent very hot spell - that is surely devotion to duty! Huge thanks to the friendly, determined and successful JDW team from us both.

Sue · 17 April 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 1/5

Trustpilot

Go ahead if you want to live through a nightmare

This is with regards to Mr David and Ms Ioana from the Docklands branch. Came home to my flat which had a leaking ceiling and that's where the nightmare started. Was not able to get any help from the agent and had to open my windows to air the carpet floor which was soaked. This was in winter, got infection due to mold from the room. Had multiple people enter my flat, take multiple pictures and videos but nothing was done. Wardrobe was destroyed due to the leaks and several of my own clothing. They did not tell the landlord at all so he was in shock when he found out. All in all took 6 months for the whole issue to resolve, and till the end of my tenancy, the wardrobe was not even fully fitted back in so I lived half a year out of a suitcase. Always impossible to get them on email, and always need to make several phone calls before I can finally get hold of them, and then I am told they were JUST about to call me back. They only treat the landlord like a god and renters like trash. Now I am trying to get my deposit back but receive no replies on email. Absolutely no professionalism. They should be ashamed of their own existence.

Marissa · 18 October 2023