Hamptons Tunbridge Wells Sales reviews

★★★★★ 5/5

Google

All staff were very helpful and efficient Our contact was Steven who went out of his way to get us an early viewing to answer all our questions which were plenty and went above and beyond to help us proceed with our buy

John · 10 August 2026

★★★★★ 5/5

Google

We purchased our New Home with Hamptons in Tunbridge Wells in 2016 However due to work circumstances, we had to move abroad, so we placed our trust and home to the letting team at Hamptons Tunbridge Wells Over the years the level of service has been very professional however we must commend the Property Management team specifically Emma Martin who has been exceptional in managing the issues at our property which made us feel reassured that our home is being taken care off no matter what the circumstances. Emma's communication, availability & professionalism has been exceptional and its been a pleasure to deal with her as she has managed to take care of our home instantly when any issues or crisis occurred, Emma has been on hand to deal with it promptly and efficiently Thank so much for your hard work Emma and well done!

Chris · 25 October 2023

★★★★★ 5/5

Google

We work very closely with Hamptons International, carrying out a portion of their property maintenance issues for their landlords. We deal closely with the property maintenance team, and have done for some time now. Everyone in the department is fantastic and a true asset to Hamptons, the landlords and the tenants. We would like to say a big thank you to Fiona for the regular work as well, she is brilliant at what she does and we love working with her too. Keep up the good work team!!!!

APMR · 25 October 2023

★★★★★ 5/5

Google

I have dealt with the team at Hamptons Tunbridge Wells for a few years now culimiating in the purchase of a wonderful home this month. Stephen has been professional and excellent throughout the process and is a credit to the business. Fiona and the lettings team equally always deliver a prompt, professional and friendly service for our buy to let. A pleasure to deal with an Agency who actually understands property combined with a a high level of customer service.

Richard · 25 October 2023

★★★★★ 5/5

Google

This is the second time we’ve used Hamptons to sell a house. We wouldn’t go anywhere else. Andrew, Steve and Chris provided us with exceptional service yet again. The team know the local property market inside out, and have a wealth of useful advice for anyone selling or buying in the area. We were supported throughout the sale process and one of the team was always available to speak to when needed. Thank you again for aiding with the smooth selling process of our house and making it as stress free as possible. Would highly recommend!

Sonja · 10 October 2025

★★★★★ 5/5

Trustpilot

The very fast and efficient response I…

The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.

Ian · 17 March 2026

★★★★★ 4/5

Trustpilot

3rd party outsourcing

Good , but outsourcing tenancy inspections bring outsourced to a 3rd party without notifying the occupant?! Not great , still paying customers , still have a right to know. Do better

Lucy · 14 October 2026

★★★★★ 5/5

Google

We recently bought and sold through Hamptons, and we couldn’t have asked for a better experience. Chris, Andrew and the wider team were absolutely brilliant from start to finish. They kept us fully informed throughout the process, offered valuable support and advice, and most importantly built real trust along the way. Their professionalism combined with a personal touch made the whole journey smooth and reassuring. We would wholeheartedly recommend Hamptons to anyone considering buying or selling, they truly go above and beyond.

M · 26 September 2025

★★★★★ 5/5

Google

Fiona, Bailey, Olivia and Stephanie on the lettings team found us a variety of appropriate potential tenants for our barn conversion quickly and efficiently. They organised high quality marketing materials and hosted viewing visits while being accessible for advice and pragmatic and helpful around various issues. Documentation was clear and delivery efficient. Many thanks to you all.

Simon · 28 October 2024

★★★★★ 4/5

Google

We used Hamptons to find out home when I was 30 weeks pregnant with our first born - they were brilliant in helping us find the house we wanted! A couple of things weren't ready for us at the start of our tenancy eg walls wuich had to be painted, which was unfortunate. However since then, our property manager Emma has been brilliant with helping us get everything sorted and fixed should problems aside! Thanks Hamptons!

Megan · 25 October 2023

★★★★★ 1/5

Trustpilot

Sold a house through Hamptons…

Sold a house through Hamptons Salisbury.Extremely poor customer service & experience. Manager was arrogant & the team we dealt with had no integrity about information they advised us . Didn’t tell us that our buyers didn’t have a mortgage even though they’d said they were able to proceed We told them we only wanted cash buyers .. We wanted a quick sale but it dragged on for months . They made excuses & never admitted their wrong doing . Would never use them again .

Sally · 8 July 2023

★★★★★ 1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

★★★★★ 5/5

Google

I had a very good experience with Ben and the team. They helped me find a great rental property, and were friendly and responsive to my queries and requirements. Thanks!

R · 17 September 2025

★★★★★ 5/5

Google

Hamptons Tunbridge Wells and in particular, Bailey King, have been extremely helpful and proactive in assisting me in my property search in and around Tunbridge Wells. Bailey was without doubt the most proactive of all estate agents in the area over the past twelve months, and I am very grateful for his professionalism and high contact levels during my search.

Nicholas · 25 August 2024

★★★★★ 5/5

Trustpilot

Fabulous service

The staff in the Alton branch, particularly Adam Masters, went above and beyond to get a long winded and complicated sale over the line. Adam is professional, calm and supportive. I have used Hamptons three times now and would wholeheartedly recommend the Alton office.

Clare · 21 February 2026

★★★★★ 5/5

Trustpilot

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

Liz · 13 October 2025

★★★★★ 5/5

Trustpilot

Property Well Managed

Constance , our Property Manager in the Horsham office, has been helpful, patient, efficient and professional. We are very grateful to her for orchestrating the various repairs and replacements that our property has needed. Thank you.

Sue · 13 August 2026

★★★★★ 5/5

Trustpilot

Experiences renting a flat managed by Hamptons

I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.

Elina · 25 October 2025

★★★★★ 5/5

Trustpilot

The letting team at Hamptons in Maidenhead

The letting team at Hamptons in Maidenhead have managed our rental property for over 10 years. The service has always been excellent. Harjeet Kaur was our Property Manager for many years and was excellent in every way, proactive, efficient, responsible and responsive. Thank you. Paul

Paul · 19 January 2026

★★★★★ 1/5

Trustpilot

Its messed up!

They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!

T · 28 February 2023

★★★★★ 5/5

Trustpilot

Patryk L at the Windsor branch is…

Patryk L at the Windsor branch is excellent, always super responsive and a great communicator. Service and solution minded. A credit to the company.

Matthew · 13 October 2026

★★★★★ 5/5

Trustpilot

Hamptons Marlborough’s knowledge of the market was…

Hamptons knowledge of the market was perfectly suited to an unusual and therefore possibly difficult sale. Professional , polite and with great communication throughout I seriously cannot find fault… I would highly recommend Marlborough Hamptons with a special mention to Andrew Llewellyn who was there from the beginning to the completion!

Joanne · 20 November 2025

★★★★★ 5/5

Google

We received friendly and prompt service from Deborah Hancock at Hamptons. She made the moving process as smooth as possible and was always kind and accessible. Highly recommended.

Andrew · 10 September 2026

★★★★★ 5/5

Google

From start to finish, Olivia Meredith, and her colleagues at Hamptons Tunbridge Wells, delivered a really professional service and I would highly recommend them. Olivia was very communicative and transparent about the letting process which helped us set expectations and secure a suitable property with favourable terms. Personally, this has been the best encounter with a real estate agent and company in the UK in my 10+ years of renting.

Shivaun · 9 April 2025